The office was acquired a few months back and its been terrible! The check in process, the lady at the front desk HORRIBLE customer service! Every time I ask a question she tells me to call thw corp office and gives me a number to call! Ask for a print out of statement and cant do that! Love my dr and nurses but the front office horrible! I have been a patient here over 10 years and the last 6 months have been a nightmare read more

The staff is horrific starting with the front desk. I walked in on the first appointment and spoke and only crickets. They don't even speak or acknowledge you at times when signing in. I stood there one day and overhead the ladies at the front desk complaining about another patient while eating which is so unprofessional. The so called manager Shannon is so rude and dismissive. When I was called to the back, the assistant act like she's been sucking on lemons. No smiles, hellos, or nothing. Everybody seems depressed and tired with low energy. There has been a big turnover of staff. The staff before gave excellent care. I can see why the good staff left if they had to work with this group. read more

Dr. Yagnik is a nice and professional doctor. I am immesely disappointed that an epidural was injected in my L5 region without the forethought of providing pain relief following the procedure and/or in case the epidural did not work. I observed the behavior of the front desk staff and it aapears that they are MOSTLY lumpy and grumpy people that like to sit and gossip. It took multiple telephone calls and portal messages to get a response. I called and asked if I had to schedule an appointment with Dr. Yagnick in order to get a response to my portal message. There was one lady that appeared to be a new employee that was much better than the other ones. The office manager is rude, unprofessional, and hostile person. If she is setting the standard, just close the office. The epidurial did not work. I was told that my medication was ordered and sent to the VA after stating that Gabapentin and Tramadol did not work for my pain. I found out after waiting 1.5 hours at the VA Phamacy in severe pain. I was thinking that I was waiting on medcation so that I would not have to suffer the entire weekend in pain. I have been dealing with migraines for the past 5-6 days. I have migraine medication, thankfully. I was on the phone with someone prior to the office manager, I was told that she was a nurse. It wasn't Sherry. When I spoke with Sherry, she did take accountability and acted as if she cared a little. The one that I spoke to on last Thursday was filled with such a nasty attitude. I told her that I was calling regarding my presciption that I was sitting there waiting on because I was trying to figure out if I should continue to wait or leave to go home. She looked in the system and told me the the prescription order that was sent over failed. Why did I get 5 telephone calls four of which I missed because I was up all night in pain. I was told that it was ready for pickup before noon. I went to the pharmacy at 2. Before someone calls to tell you that a prescription has been sent to the pharmacy, it should be verified that it was received before tell the patient to go pick it up. I cannot sit or stand for long periods of time. As I was sitting in the waiting room, pain circled from my shoulders to lower shoulder blade, it hurt to breathe and my right hand was going numb. I posed the question to the "nurse", Why am I being seen by pain management if my pain is not being managed? Valid question, right? Well, radio silence. She then said "you want to cancel your procedure for 3/5"? No empathy or sympathy from her or the office manager. They go around the area to different doctor's offices to solicit referals. Trust me, look for a better office and pay attention to the face of the office that sits at the front desk. You should never be comfortable to disrespect patients, EVER. Without us, you do not have a job. Food for thought. Do better. Maybe you were having a bad day, not my business, I should have never been used as your punching bag. People are so brave on the telephone and just say whatever they want to the patients. read more

I was a patient for 2 years. Dr. Mandreddy went out on 9 Mos sickl leave, returned badly, ,,I left this firm. There is never a steady team. ...Horrible do not go there. read more

What happened to Dr Malia? He's nowhere to be found! WTH? I received an email days before my appointment saying he was no longer with the practice at Advance Pain Management read more

The place is easy to find, staff is friendly. I haven't had any issues with them being late for my appointments, which I really appreciate! Came for a consult and actual procedures. They were very comforting, quick, and the environment seemed very clean/ sterile which made me feel better. read more

I'm a patient of Dr Van Malia...I have been to several different Pain Management Dr's and none of them were even capable of providing the high level of care,understanding, empathy,care or guidance that The entire staff here at Advanced Pain Management and especially Dr Malia gives. He always offers advice and non surgical options for my chronic severe pain. He is patient and always always remembers out prior conversations and He always addresses my issues with genuine concern. I wish anyone that is seeking a great Pain Management facility would give them a try. I have no regrets and nothing but respect and satisfaction for everything that's being done for me!!! read more

Both Dr. Malia and Angel along with their nurses are fantastic! They truly care about their patients. I would have given 5 stars if not for that horrific office manager of theirs. I truly don't understand how people like her get and keep their jobs. She is uncaring, cold, and rude. She doesn't know how to listen nor how to respond properly to patients' needs. I have to believe that the doctors there have no idea how badly she treats their patients otherwise they wouldn't keep her. Kuddos to the front office staff who try to be helpful and who have to suffer that woman's nastiness. And, despite the office manager, I highly recommend Dr. Malia and his PA, Angel. They are the real deal and want to help ease the pain of those who seek their help. read more

I took my mother to her appt because the last time she went she waited over two hours to be seen because Malia was late. And once again he was late. We waited 1 1/2 hours. The office manager Shannon is straight from hell. She does not care about patients she is too busy gossiping about the nurses with the front desk girl. She spoke to us like we were interrupting her girl time lunch date. Very degrading and rude. When we got to the back we were not greeted with kindness once again. The girls in the back were talking about patients and saying how mother f******g annoying and stupid a patient in another room was. And it wasn't brief..this went on and on. It was absolutely disgusting listening to them speak about the other staff and patients the way they did. I don't think they realize how thin their walls are. I have since moved my mother from that office. Do not go here. It's full of miserable women and doctors who don't give two craps about you. read more