Robbers!!! Our wedding rings, gold chain, and cash were stolen during the restoration process. HR stopped responding completely. Zero accountability and unprofessional handling of personal belongings. Do not trust this company. read more

Do not hire this company, the employees are loud and play loud music in an apartment complex and leave trash everywhere. Ever since they started renovation at the Dutton, there has been car break ins . They are rude and do awful work. Management at the Dutton needs to drop this company. read more

Hey these people stole all my belongings today. Didn't give me anything in writing of why they were taking my things. I had my birth certificate, i.d.,. Everything. And then when I seen it on their van. They had the police called so I could be arrested. They stole my bicycle, my pics, i.d., etc. Birth certificate. Everything I owned my guitar. ​ read more

Scam billing and ignorant of work needed. Water VISIBLY leaking from water heater discharge pipe BELOW the drywall in an open air carport. All the situation needed was fixing the water heater but instead, they cut out about 12 feet of floor to ceiling drywall (which wasn't even wet - 8 feet of it was not even near the water heater) but if it had been, would have dried quickly in the open air environment). They charged $1450 for their work. All they did was cut out the drywall and dispose of it but Invoice stated "emergency mitigation services including water extraction; manipulation of contents; set-up and break-down of containment; removal of affected materials; clean and sanitize affected areas; monitor structure and building materials until dry." What a joke. Water extraction? From what? The water continued to stream out of the discharge pipes onto the concrete carport floor for weeks after they left, there were no contents in the carport to manipulate, "clean and sanitize affected areas"? What does that mean? Did they spray the dry carport studs? . "Monitor structure and building materials until dry". Since they carted the drywall away, what was there to monitor? The whole bill was bogus. But they were sent and paid by American Management Services, our HOA managers (that are themselves extremely incompetent) with no questions asked so perhaps they have a cozy relationship. Steer clear of this company. read more

I had a good experience with Advanced in one of my HOA condo buildings. There was a leak from an upstairs window that happened during the winter. By the time the HOA agreed to have a company do the dry-out, mold was discovered. We were pressed for time since the unit was being prepared for sale but Advanced did a great job on finishing quickly. The cost was in line with other vendors and for my clients it was important to make sure the mold was cleared completely. They did not want to cut corners. I would recommend Advanced for other multi-unit buildings. read more

5 STARS ***** These guys came highly recommended. They are the best for Water Damage Restoration Experts. Technicians Adolfo and Vivian were punctual, dependable, and extremely knowledgeable. We had three serious leak issues at El Portal Gardens Senior Apartment, San Pablo- property. And they cleaned and treated the damaged areas with their equipment in a timely manner. We were very impressed by their services. Excellent customer service and superior repair men and women. read more

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We needed help with wall demolition and carpet removal. Tim from Advanced Restoration provided the most competitive quote. Once the contract was signed, Evelyn was very helpful on coordinating the work schedules. The demo team (Alfredo and Eva) arrived as scheduled. They worked diligently and kept us informed on the progress. When an unexpected challenge presented during the removal of the carpet, their supervisor, Jose, sent in two more workers (Felix and Edinsson) right away to help completing the job on schedule. All of them are very friendly and professional. Such a pleasant experience working with them! read more

Advanced Restoration - Removed carpet and its adhesive without using chemicals. - Damage Restoration Near Me

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Our upstairs toilet overflowed causing damage to the bathroom, laundry room, hallway, bedroom and leaked through the ceiling, causing damage to the kitchen as well. Called our insurance company who were ready to dispatch their water damage vendor-of-choice Advanced Restoration. We were exhausted from cleaning up what water we could and opted that they come first thing the next morning (but Advanced Restoration would have come that night at 930p if we wanted). These people are pros. They immediate identified the boundaries of the water damage on both floors (using moisture meters and infrared cameras), and began the process of drying, containing and demo. PROS: - start-to-finish, all of the different crews and their home office were pleasant, polite and helpful - work was super thorough - made sure they didn't miss a single drop of water that could cause future problems - protected our floors and carpets from minute one - protected our kitchen and the rest of the house well during demo, reconstruction, painting, etc. - covered every last detail to make sure the affected areas looked as closely as possible to original - worked with us on making sure paint was a match and tiles were a close match; very cooperative - they didn't "coast" when the majority of the work was done; even the last piece - cleaning the massive carpet stain - they did an amazing job! CONS I only had two issues worth bringing up: - communication was a bit lacking. They have a project manager for both the drying/demo phase and the reconstruction phase. Yet, they didn't really communicate what was happening & when. They were very forthcoming with this information if you asked, but I had to be proactive and ask "what was happening today?" "what time will you be back tomorrow AM?" etc. Just FYI. - We lost a LOT of time between the time the drying/demo part was finished and the reconstruction actually started, leaving us with a house under construction and divided with plastic, zippered containment zones. I had to chase and chase the guy who was working on our estimate for days and days to get it done so the insurance company could approve and re-construction could start. You really have to stay on top of this portion of the process, FYI. Also worth noting, each day seemed to be a different set of people working, which is maybe par-for-the course, but just FYI. Please note this was happening during the COVID pandemic and all of their office-based, coordination employees were working remotely, so I cut them a bit of slack, but they all took it in stride. Overall, if I ever had an issue where I needed a service like this, I would use them in a second. read more

Felipe and Edwin came to my small 3 bedroom apartment to take care of water damage and leakage between my bathroom and laundry room. Both showed great diligence and consideration for our small apartment when moving our entire laundry unit out of the laundry room and into the living room. They created a plan of operation, walked me through it and asked for my permission every step of the way. I honestly felt that I could have left my place and know confidently that everything is in good hands. The are hard workers and though I offered, they do not require any assistance. I appreciate their help and love how quickly they take initiative to help resolve this water issue. read more

A word of warning..DONT pay prior to them coming up to give you a bid! They require $250..ridiculous! I pd by credit card then saw bad reviews and decided not to use their service..called was promised a refund check would go out..NOPE NEVER RECEIVED..PUT IN DISPUTE WITH MY CREDIT CARD COMPANY! read more

Dear Owner, 7/28/2021 What I could not understand is that AR insisted on removing the living room floor that had no water damage but left the wet kitchen floor and wall alone. Event summary: 1. While AR crews were removing the living room bamboo floor, exposed the subfloor, that was dry. I called AR supervisor asking why worked on living rm, the leak came from the kitchen. 2. AR Supervisor refused to discuss the detail work and hung up on me. We as consumers who pay the bills has the right to know what the scopes of the works are. Is it too much to ask? especially the crews were not working on the wet floor. 3. Your communication to HOA Mgr who described the living room floor "mold and warped" was not true (I was on the job site neither HOA mgr or AR supervisor) 4. After your $5K service charge, we had to hire people to remove the wet kitchen floor, cut drywall and dried the kitchen over 10+ days. What have Advanced Restoration done? If AR had communicated with me , the outcome would have been much different. read more

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if I could add no stars I would. I am very upset with this company. I have asked the workers multiple times to not park in my parking spot and yet every time I get home they are parking in my lot which I pay for every month. I'm not sure why but this seems to be a trend at the Dutton Apartments because I've heard them do this to multiple people here. Next time I will call a tow truck to get it moved.... read more

Recently parts of my kitchen were damaged by water leaking into my apartment from my neighbor's refrigerator. Advanced Restoration was selected by our building management to perform mitigation, which included removing appliances, a small cabinet (with countertop) and parts of my wall (in order to find the leak); installing industrial dryers for several days and checking on them; and putting the kitchen back together. By the time Advanced Restoration had completed the job, I would have had no idea my kitchen had suffered water damage. I was super impressed by the professionalism of every single person on the crew--each performed extremely careful and thorough work, were polite at all times throughout, and best of all, were responsive and helpful. Even after the kitchen had been put back together, visiting my apartment to doublecheck my refrigerator. Though I hope never to have to go through future water mitigation, I certainly would want Advanced Restoration for any future work. They made the experience easy to get through. Thanks Juan and your exceptional team! read more

Hired to fix flooding in a condo July 15th. Took the dryers out July17th, tore out carpeting flooring and one bathroom. Broke a water pipe and caused more flooding... Finally someone came and replaced the sheet rock on Aug. 29th, actually well done. Still waiting on flooring replacement, 8 weeks and counting... as long as you have someplace else to live for a month or two while your home is torn to pieces, then hire them... read more

Horrible company. They put some dehumidifers at my place which did not work well. They did not give me any progress reports and instead kept on upselling me services because my insurance was going to cover the charges. read more

DO NOT USE THIS COMPANY! We had water damage in our condo unit which leaked into the unit below. The HOA prop mgmt company recommended Advanced Restoration as on of their "approved vendors" when damage occurs in common areas between units. As 25-year owners of our own General Construction business, my husband met with their Foreman, Tim Corr, who gave my husband a verbal estimate to dry out the ceiling and replace the 4'x4' patch of drywall in the bathroom ceiling of the unit below. Although the estimate seemed slightly high by industry standards, since they were on the HOA's approved list, we moved forward. Weeks later, when the company finally completed the repairs and they billed the HOA who then billed us, the invoice was for OVER DOUBLE the original estimate. We fought the fraudulent charges for nearly 18 months. The HOA Mgmt Company and the HOA Board of Directors claim to have reviewed the charges with Advanced Restoration, but did not want us to contact the company ourselves. After over a year of no resolution, we attempted to contact them ourselves. The Foreman, Tim Corr never responded to our numerous voice mail messages and emails, nor did the owner, Richard. The owner pushed our inquiries off to his assistant, Kelly, who claims she looked into the charges and they were valid. AGAIN, with over 25 years in the industry, WE KNOW WHAT THE COST OF THESE REPAIRS WOULD HAVE BEEN! One member of the HOA Board stated, "just bill your homeowner's insurance". This leads us to believe that this company knows they can over charge because homeowners with this type of damage will most likely submit to their insurance, THIS IS FRAUD!!!!! WE CANNOT STRESS ENOUGH - DO NOT USE THIS COMPANY!!!!!!!!!!!!!! This review would not post with out giving them some type of star rating, our rating would be less than zero stars! read more

I have worked In property management over 10 years, and have experienced different remediation / restoration team. I would like to say, By far Juan and his team have exceeded my expectations at all times. They are very reliable, excellent communication and most of all they take pride and ownership of their work, even when things are missed they are ready to say Let's get it right for you instead of giving excuses. I can't say enough, but very grateful for their services!!! Thank you so much! read more

Advance is one of the best in the business. They have a great response time and always arrive well equipped to get the job done right. All of their workers are professional, courteous and knowledgeable about the task at hand. I've used them way too many times and they have never let me down. Great company with great management. read more

Juan Cerna has been awesome! Responsive and prompt on every request. The office staff is always quick to reply and provide the highest level of professionalism. Reports and proposals are clear and detailed (w/ photos). I am confident that Juan provides a competitive cost for each job and don't feel he has ever proposed excessive equipment as most restoration companies may try to do. Glad I found this reputable company. - HOA Manager/ Property Manager (15+ years) read more

Adolfo was very compassionate, helpful, and friendly during the tough times. He was very informative on what and what not to do. He did a great job. Thank you Adolfo!! read more

So bad.... So So So bad. AWFUL!!! If AAA tells you to use them, find SOMEONE ELSE! These people don't talk to each other, don't talk to your insurance, and CERTAINLY don't talk to their customers. They take the most stressful thing happening in your home and make it 10x more stressful. They have a really rude attitude and they have no respect for your home. They don't do the restoration in a way that it can be easily repaired, they take for granted that your insurance is just going to cover everything. They cause damage to things that weren't damaged to start. They don't listen to homeowner requests, try to squeeze insurance companies, don't care that you have young kids or pets or anything. We had them come out for water damage, and even when I was crying about the loss, they were dismissive and rude, they didn't care that we were under stress or confused and scared, they just made it so much worse. We had 5 different teams come, none of them talked to each other or the project manager or us. read more

If assigned this company by Triple A or any other insurance company GET YOUR OWN. I have a small bathroom that had a slow leak over a year. It caused mold that needed to be remediated. Very small amount. This company came out quickly & sent someone named Jeff who inspected and was professional and made lots of assurances. Until I complained after OVER SIX MONTHS of my bathroom being torn out, I never heard from him again. and to this day, I never saw him again. This company never knew what was going on. People did not communicate with each other and people would show up thinking they were doing one thing, when the day before I had discussed with someone else at the company doing another. I felt like I became the project manager. and unless I was a total B, they were completely unresponsive. The work was finally completed last week and while the quality of the work was good - I don't believe they deserve any of the credit. They outsourced all of the work to another company - which will receive my business again. The only thing they did was put the sink and toilet back in place. Moving forward, I will vet the people that do work in my home and then seek reimbursement from the insurance company. This has been an incredible learning experience - on that has left a horrible taste in my mouth for the quality of customer service that is offered by this company. read more

Anyone in the real estate game knows how difficult it can be to find great companies with integrity, follow through, and reasonable pricing. I thought Advanced Restoration was all those things after meeting with Jeff. After a brief consultation I had told Jeff I was ready to start work ASAP. He gave a rough date after I asked for a date set in stone. I finally was able to schedule a date. I followed up prior to the date rather than him. The day the work was supposed to begin, no one showed. The company did not have the date in their calendar even. Jeff was hard to get a hold of. He apologized days later and stated the the sub-contractors he hired for the job canceled. Why didn't he communicate this, and also why wouldn't Advanced Restoration have the job in their calendar? He promised to send over a contract two to three times after that and did not. He seemed like a nice enough guy but in the end he was either negligent, incompetent, or a combination of both. My hand was forced and I had to go with someone else after being extremely patient and understanding and giving them all the chances that most customers would not have stood for. If you are a busy adult like myself, wasting as much time as I did on something so major was a huge setback and very frustrating despite my yogic ways. read more

I would strongly not recommend this company. Here is a list of the things I experienced: Didn't show up the first day without calling, Worked very short days, couldn't answer basic questions about their work, provided incorrect information about the type of carpet cleaner they would be using, didn't complete work they said they completed and were paid for, left equipment (multiple large fans) running at my house after they were "finished", left equipment piled in my bathroom over the Thanksgiving weekend without a mention of it and no way to reach them. Their crews were not well supervised and their was no quality control over their work. I am missing a few items that I suspect their workers may have taken. I have no proof so have not filed a claim but it adds insult to injury. read more

By far the most aggressive sales man I've ever met in uniform. Very unfortunate that his professionalism is questioned when wearing his uniform and the prior reviews on the site read more

If I could give them zero stars I would! I concur with all the other reviews about their lack of communication and professional courtesy. They came in to do water mitigation on my floors and they damaged my hardwood floors (left big stains that are not coming out) and it's been three months and I can't even count how many calls and emails and they still haven't fixed it or given any indication of when they will. Unfortunately for me, I have to do through them bc they caused the damage in the first place but if you have any way to avoid them, do it bc otherwise you'll find yourself dealing with the headache and hassle of getting them to respond for months! read more

If your insurance company gives you any choices for companies to handle your restoration after damage to your home, I recommend not using Advanced Restoration. The hardwood floors in our home were ruined by a plumbing malfunction, and we were assigned to work with AR by the insurance company. AR arranged the work of three different teams of people (mold remediation, sub-contractor for flooring, people who put the kitchen back together after the flooring), and these teams' work was not well coordinated. After the flooring was done, we waited a week and half for them to complete the job by reinstalling the cabinets. We were very pleased with the flooring sub-contractor's work, and with the mold work. But the people involved in the final phase were not easy to work with and we were not very pleased with the work they did. Overall, we were never sure who was in charge of the overall project and had to make a lot of phone calls to remind people there about status and make sure they were communicating amongst themselves and moving the project forward. read more

I would have given more stars for Mark because he's been great and genuinely concerned of the needs of my parents' business that suffered an incident late at night. He took care of the emergency board up situation and eased my parents' concerns of what the next steps are to let our insurance know what happened. While they were quick about cleaning up all the debris, they were willing to create an estimate for the the build and they even met with our local adjuster. The project manager let us know we would get an estimate soon. After several days, I did not hear from them at all. I called and left message but received no return call. After a week, I called the office because no one returned my call from their cell phones and requested to speak with someone regarding my estimate. They told me that they weren't going to take the job and were never planning to put in an estimate, but never informed me of their decision. I was thoroughly disappointed since I was happy with their emergency clean up work, but they unilaterally decided not to continue, and never discussed it with me. While I understand the reason why they did not want to take the job, the courteous thing to do is the let the client know! Lastly, as part of the emergency clean up portion of work, they had created an itemized list of all damaged personal property. This was taken care of the day after the incident, but I still have not seen this list 3 weeks later. I have requested it on 3 separate occasions with no luck. Mark is great, I wish I could have a better review for the rest of the company. read more

Finding water on the kitchen floor is not a pleasant experierence. I called the insurance company and they sent two men from Advance Restoration. Marco found the source of the leak, (plastic hose to the referigerator), then he and his partner got to work. They were very thorough and when they were finished for the day, the fans were running, the floor was as clean as it could be and I was very happy. They did a much better job than the company that did the same kind of work 14 years ago. Christine from Advance Restoration, the site manager was very professional and knew what she was doing. read more

I called Advanced Restoration cause they had two awesome reviews. I had my main water pipe burst and flood my house, they did the dryout and the demo of my floors and walls, I have never had anything like this happen to me but thanks to Advanced Restoration it all came together and everything looked perfect. The repairs they provided were completed within a week and it looks amazing. read more

Our condo was flooded due to a backlog in the main sewer line. There was extensive damage to the walls and floors. Advanced Restoration was employed by the HOA to perform the remediation and restoration work. We were lucky to that we had Rich Torres be our project manager. He was always accessible and responsive. His tram also does great work. They were professional, knew what to do, and their work was very clean. In this situation where the HOA property manager was non-responsive, Rich became my point of contact even though it wasn't necessary his job. I want to thank Rich for going the extra mile to keep me in the loop about the work being done in the unit. read more

We had a main line sewer backup and the plumbers opened the clean out located in our basement and flooded the area with sewage. This was the lowest point in the house so everything in the pipes came into the basement. The plumbers removed the water, but the area needed to be disinfected. I called 3 companies for estimates the next day and decided on Advanced Restoration for the following reasons: - Kelly was responsive and professional during original call - Kevin provided a reasonable quote and was willing to work with us since this was out of pocket - everyone I spoke to was knowledgeable about the products they use and their process - Jose the tech was professional when he came out to take pictures for the estimate - they were able to start the next day - accept credit cards and said I will be invoiced - seem to be a professional company with ethics The job has just been completed and I can't be anymore happy with Jose and the other tech. The team was: - professional - thorough - I requested for an inventory list of items thrown and they didn't have any issues, I should be getting this via email - after the walk through, I requested for some more clean up and they did it. Thank you very much Advanced Restoration. read more

AAA sent Advanced Restoration to my condo after a sewer pipe broke in my complex and they were very helpful and professional throughout the process. They gave me updates and helped me to deal with a difficult situation in addition of providing all the cleaning and professional work. Juan the main technician and all the other workers were very dedicated to make sure the place was clean, safe, and free of future problems. I also want to thank Christine the project manager who helped me with all the other aspects of this situation. read more

5 1/2 months to complete a simple kitchen!!!! DKI is the worst!!! The initial clean up was quick and thorough. However, if you need remodeling find professionals DKI is not it. Excuse after excusevof why the job was taking so long and then to have some parts done so tacky and unprofessional it was just a nightmare to go through. I'll never or tell anyone who did my kitchen. I was so wmbaressed when for over 5 months my friends kept asking why my kitchen wasn't complete! read more

This company was hired by American Management Services to repair the water damage to the condo unit below ours in Capitola. While I cannot speak to the quality of the work they did to remediate mildew and repair the ceiling of an exceedingly small bathroom, I can tell you that their fees are exorbitant. They doubled (at least) the cost of materials and then added a surcharge onto those prices. Their labor charges exceeded $100 a hour for repairing sheetrock. Their invoice was confusing and lacked detail. When I tried to contact them, they did not return my calls. They are clearly used to dealing with insurance companies who will not challenge their rates. So, unless you have deep pockets avoid dealing with them. read more

Horrible . Damaged belongings , took way longer then was told . Workers used and went threw my personal things and damaged a lot.

They came to repair some water damage at our place. They were very thorough and knowledgeable. I found them very friendly and easy to work with. They worked hard and cleaned every day before they left. I would highly recommend their services. read more

I never write reviews about company's but i think this company deserve 5 stars. well coordinated guys and i love the fact they listen to what you want and dont roll the eyes at you Jesus the manager did a great job as well as the guys. Ask for Jesus! read more

I have some serious health issues that limit my mobility and make projects difficult for me. I have actually had two issues in my condo that have been repaired by Advanced Restoration. The first was a major flood caused by line failure in an unoccupied unit and massive flooding occurred in most ground floor units as a result. Advanced Restoration came immediately, they had all the equipment they needed, and they explained why they drilled the holes and detached the carpet, etc. Yes they left blowers and dehydrators for several days but everything got dry and NO MOLD grew! Every person who came to do work was neat and orderly, came when expected and did good quality work. When the upstairs unit recently had a couple of leaks they came immediately, sent a very nice and competent craftsman, Because a toilet leaked every scrap was removed in a safe and secure way. I was given clear instructions how to prevent problems and what the next step was after drying. Care and concern was given to making sure I could get around safely. I was in constant communication with the project manager and was offered starting times and days that were coordinated with my dialysis requirements. All the workers were pleasant, knowledgeable, clean in their work and produced good quality results. Found this team good to work with and although I would not like more incidents any time soon, if they occur Advanced Restoration would be my contractor of choice. Thank you Kevin, Luis, Jose, Felipe and Jose (2). read more

They are very flexible about meeting your needs, work well with insurance adjusters, and do quality work at a reasonable price. They were quick to respond to our water damage/mold problem with an estimate and went to work right away. read more