BAD BAD BAD do not rent from this place it is a big scam I give it a zero if I could they do not want to give you a deposit back

Wow, won't make this mistake again. Cars are good, but better add an extra 45-60 minutes to your schedule. No shuttle, have to use the Parking shuttle and watch as every other person is dropped off at their cars first. Good luck! read more

See all

Never, ever again. I was a fool and didn't read my own review and I suffered for it. My experience started with a trip to the counter terminal which sported a "desk closed, proceed to shuttles". Stood around for 20+ minutes, no shuttle (every other rental co had been by at least 2x). So i tried calling. No answer. Tried again and after 10 rings was told "you need to come to the terminal desk". The rude employee claimed there was no sign, yet no one was there, no one picked up the phone and the sign was STILL THERE when I went back to the desk. After checking in, the sullen clerk told me I had to take the "Love Connect shuttle" which drove me a few miles from the airport into a very sketchy area. The actual car rental place is a long term parking lot and the "offices" are in an old freight terminal. There's no ramp, so plan on lugging your bags up a flight of steps or leaving it completely unattended. There was little to no official signage and I honestly questioned if this was a legitimate business or a scam that was going to end with me getting murdered. The inside offices are makeshift - like folding table makeshift. My car was "ok" - it smelled of smoke and wasn't terribly clean. The return experience was bad too - none of the addresses for this place work and there's no signs directing people. Again, rude, sketchy employees. When I finally got to the right place I asked the guy why no signs snd his reply was "well, we just moved here". How the fuck is that my problem? Seriously, rent from ANYONE else. read more

Worst rental car experience ever. They claimed charges for $126 for a damaged tire and there was no damage. I had to pay up. Seemed like a bogus claim. The shuttle service was also extremely slow and rude driver. I will not use or recommend this company to anyone. Better to go with popular Hertz, Enterprise etc. read more

Bus not well marked, farthest from airport, long line and wait to get the car, but great price. Guy was very nice and friendly, but line moved too slow for me. read more

Advantage Rent-A-Car - Two more people in line to the left. - Car Rental Near Me - Dallas, Texas

Horrible place to rent!! Buyers beware! The line moves at glacial pace. The clerks try to sell you everything under the sun. They mislead you. It is a very taxing experience. The slightly lower price is not worth the pain. The clerk out right told me that his job is to make money off me!! read more

So, WOW. I am the most understanding customer. When it comes to ANYTHING. But this has been one of the craziest experiences, evvvarr. First: apparently they are a brand new branch at Dallas LUV, and they don't send a shuttle unless you check in at the front desk. That would be nice to know. It didn't say it on my hotwire alert or on their website. Ok. All the other car-rental places send shuttles every 5 minutes regardless, but, whatever, that's fine. Second: the girl that set up my car was a MESS. I think she had been crying? I may have been her last customer of the day, but she dumped ALL of her angst on me. YIKES. Now, again, NORMALLY, I'm very understanding, but she was doing all this WHILE giving me a speech about how my car still wasn't reserved, she had to run my credit card, how dare I assume I could just go to the lot, yada yada.... Really hard to feel sorry for a girl having a bad day when she's yelling at me in the interim. Third: I get my shuttle, it takes me to an unlit lot filled with people who look like they may do me harm, and I cannot find a person in charge for the life of me. FUN! Fourth: Finally, a man appears, who I guess I'm just supposed to know and assume is in charge to take care of my paperwork and put me in a car. Ok? We do the whole walk around the car, he grabs the mileage, takes my paperwork (which I think is odd) and sends me on my way. Fifth: I was right about the paperwork. I get a call 5 minutes later on my cell, which I didn't answer, because I don't talk on the phone in my car. "Ma'am, you forgot your contract here, we're gonna need you to come back and pick it up." Haahahha! Oh hell no. I called them back, explained I was already home. I was told that if I get pulled over, 'liability this, ticket that' but, excuse me? I wasn't the one who took the contract out of my hand and walked away. I told them I'd be back in the morning to pick it up. They very begrudgingly said, 'fine.' Sixth: On my own time, the next morning, I drive back over to the rental place, because... MAN! I just had nothing else to do with my day. I ask for my contract, which I was told, SPECIFICALLY, the night before, would be in the office where I got in my car. Guess what? The two guys on the morning shift had no idea what I was talking about and could not wait to pawn off this 'problem.' They said I needed to 'get on the shuttle, go back to the terminal, go to the front desk, and ask for a new contract.' Uh huh. I also need to organize my sock drawer, but that's never gonna happen either. Were they high? I told them it was no skin off my back to drive around w/o a contract. This is their problem, and they need to stop relying on the customer to fix it. With that, I left. Just a preamble to this story: I rented off Hotwire for $10 a day. Yeah, you get what you pay for. But, I've paid about this at Alamo and Hertz, and obviously those guys know what they're doing. If this place ever comes up on a rental car search for you, do yourself a favor: skip it. read more

This car rental place BLOWS!!! First of all, never take a before 7am flight out because no one will pick you up from their dinky parking lot. The parking lot has NO attendant. Which is frustrating when you aren't even use to the area and needs answers stat. We MISSED our flight because the bus wasn't even there to pick us up. It was so FRUSTRATING and ABHORRENT as to how their rental system at Dallas Love Field was (dis) organized. The car was squeaking while we were driving around town. Umm...did they not change their breaks??? That is dangerous if we were unable to slam on our breaks to avoid an accident. The customer service was also a negative bunch of stars. The associate at the desk appeared apathetic, didn't make you feel like you're a valued customer and could give a rat's ass if you were assisted or not. I called the desk before heading to the car, and she was just rude on the phone. Hope she gets fired. I've never been so upset in my life with a rental car situation... I WOULD NOT RENT FROM THIS COMPANY IF YOU'RE FLYING INTO DALLAS LOVE FIELD! As a matter of fact, don't rent from them at all... read more

Dallas Love Field location gets a 1 star. The return address in Google is for your old site. In Fact on Yelp there 3 different addresses and none of them are the correct location.The return site on Harry Hines is very badly marked since it is a offsite parking facility. Customer service is good but overall experience at this location was poor. read more

Possibly the worst rental car experience I've ever had. To warn you: 1. Advantage rental car advertises as "in terminal" but it's in fact many miles outside of the DAL airport 2. Counter check in at baggage claim took me 45 min (not exaggerating) 3. Waiting for the shuttle to pick up cat require 20-30 min 4. No check in counter when you arrive at the lot- you just wait next to your car space (rain or shine) and this takes anywhere between 5-30 minutes 5. They are severely under staffed so expect lots of delays in picking up your car 1+ hours 6. Drop off of rental NOT in airport- it's wayyyyy out there. Make sure you use the Prudential Drive address not google maps address In summary- this is a horrible idea to rent a car from Advantage. Pay a few bucks more for peace of mind. It's not even that much cheaper ($32/day after taxes and toll fees even though advertised as $16/day). read more

This place is horribly managed. You call them but no one answers the phone. They moved but don't have any signs at the airport letting you know. They don't have a manager on site, some living room chillin. read more

Advantage Rent-A-Car - That's their main line to the office. How do I know, I called the number and heard it ring, yet no one attempted to pick it up - Car Rental Near Me - Dallas, Texas

This place is horrible. They had no shuttle and when I get there they had no cars evem though I had a reservation and prepaid the entire weekend! They also wouldn't refund me there and instead I had to call customer service. What a terrible company! Never again! read more

Car pickup experience I'd give 1 Star. Car drop off I'd give 4 stars. So avg 2.5 but that isn't an option so I was generous in rounding up...only because of lowest cost by far. DO NOT use this company if you're in a hurry. I stood at the shuttle pickup area at 7:30am on a Tuesday morning for 25 minutes. Meanwhile, every other rental company shuttle had come through 5-6 times to pick up their customers. I was cutting it close getting to my work conference on time as it was, and the delay definitely set me back enough to arrive late. If you're not from the Dallas area go ahead and agree to the $20 toll fee add-on during checkout. I was unaware tolls here aren't where you drop change into the toll booth, rather it's all electronic and a bill comes in the mail. So the car rental company isn't paying your toll if you declined the toll option add-on, then you'll get ticketed. The agent that did the walk around when I picked the car up uttered no more than 2 sentences. Horrible customer service and very little assurance in the quality of the walk around since she didn't communicate her findings with me. I did see her markings on the picture and agreed, so I left it at that. The agent inside at the counter was helpful and efficient, but seemed rather rushed and didn't explain the toll thing to me. Clearly an out-of-towner based on my address on DL, so it would've been nice for her to explain in more detail what I was declining. The agent who helped me when I returned the car was great. Check in process took 2 minutes. Had to wait about 10 for the shuttle back to the airport, far less than when I arrived. read more

I was in a hurry to use the restroom before heading to the airport. Accidentally left my wallet in the car before using the restroom. Told the staff, who retrieved it for me. Car was in their back lot for 5 minutes only accessible by employees. After receiving my wallet $270.00 in cash was stolen from my wallet by their employees. Reported it to their headquarters. No action. No report from their manager. Nothing. Literally committing crimes against their own customers. No integrity. Horrible business. read more

I should have checked Yelp before renting. a. the car had pieces of it in the trunk loose and the plastic near the latch would fly out every time I pulled my bags out b. The remote on the car did not work. c. I find on my bill at the end, and this was never told to me, that I had to PAY FOR THE SHUTTLE TO AND FROM THE AIRPORT!. They slid this into the contract. d. I return the car. He looks at everything. All is fine. I want my receipt and he says, "They will email it to you." Obviously they don't want to give you a receipt then because it explains all the upcharges like the shuttle ride. My $192 rental turned into $466. Never, never, ever again. read more

6814 Harry Hines Blvd - in the love connection parking lot. They won't answer their phone and are very hard to find. I haven't even gotten to my car yet and I'm having a bad time. read more

It's not there despite what the internet says. It's not with the other rental car places. You can't drop cars at fbo's. You seem to have to call a 1800 number, go through a phone tree to finally get an address. It's not nearby. Plan on 30-45 minutes minimum of your getting on a flight. Service slow picking up and dropping. Overall the worst car rental experience I've had. 1480 prudential is the address read more

The worst rental car company servicing the Love Field airport...by far. My flight arrived a little early and the check in agent refused to accommodate my 30 minute early arrival stating that my car type was unavailable until my reservation check in time. I was told this despite the fact that they did have my car type available according to their system which I was able to view by hovering over her shoulder. Corporate responded to my complaint by stating that they 'pride ourselves on providing excellent customer service to all customers.' Obviously that is not a belief followed by all of their employees. My return check in was also a bad experience and I strongly recommend that you select another company to rent from. read more

Never use this company! they gave me a wrecked car which I brought back in 1 hour and they tried to charge me for 12k! My insurance couldnt get them to settle so I had to take it in my own hands and finally got them to drop the claim since I had taken video of the damage and I had reciepts of my dinner less than 1 mile away and 1 hour after the rental. They had kept trying to put me in that car from the begining even though I had asked to be put in 5 different cars. they claimed they could not find those keys? read more

This was the worst rental car experience ever. The desk clerk was rude. The car was dirty. The car remote didn't work the entire time we had it. It was a terrible experience. I will NEVER use this company again read more

If I could give zero stars I would. They tried to give us a dusty dirty van and told us it had been washed. There is no counter at the car lot so you have to go into the airport. There were fingerprints all over the car. The customer service was pathetic. read more

The price was right. The service,not so much. The car, smelled really really really bad. And it ran like it had 100,000 miles and not 20,000. I guess you get what you pay for. The "check engine" light was on the whole time but the person that checked it out to me said they will deal with it when I bring it back. Luckily I didn't break down but I spent the week wondering if I would. You get what you pay for is the case here. They were a good $100 cheaper for the week then other places. And I was broke :) read more

Aweful experience with this place, they have so many hidden fees to hit you with, if you have to extend your drip off time they charge you a ridiculous amount extra. The car was way dirty, you couldnt see out of the windows cause they hadn't been cleaned in who knows how long, stains all over in the car. It's like they don't care what the cars look like.. the lines are super long to rent the car, and it's a long wait for a shuttle to get to the place to pick up the car! I will never rent from these guys again!! Do your self a favor and go else were to rent a car!! Unless you want to get screwed over by these guys!! read more

I picked up my car at the Advantage Rent-A-Car location at Love Field 3 days after making my reservation and had absolutely no problems. Everyone I encountered was courteous and polite. There was no wait so I was in and out in no time. And, the price was nearly half of what I was quoted by the major rental car agencies, so that was just icing on the cake. The car I was given was a Kia Soul and had about 12k miles on it. The car drove perfectly and had many bells & whistles (satellite radio, roomy luggage area, etc.) that I wasn't expecting. I'll definitely use them again, especially if they're prices are so reasonable. read more

Rented an Advantage car in Denver. They were swamped due to spring breakers, so the line was really long and the wait was irritating, but the young woman who set us up was super helpful. She warned us of bad weather heading in and upgraded us at a nice discount to a 4x4. However, when we tried to return it the company fell apart. The airport closed so we couldn't return it by our deadline. The socked us with a hefty charge and told us we had no option but to pay. The woman at the counter was rude and had no interest in helping a stranded traveler in her city. Never again. #advantageisnotanadvantage #companiessuck #halfstart #customerserviceblown #pissed #neveragain read more

They need to get their own shuttle. We spent 20 minutes driving from car to car in an adjoining parking lot dropping people off. Why not just drop off all of the rental car customers first? read more

I tried to give this place no stars, but that isn't an option. It is no secret from reading these reviews that this company is the pits. Allow me to tell you what happened. In February of 2015, I found out that I had just been accepted to attend Seminary at Dallas Theological Seminary in Dallas. I was excited and was able to line up a job interview/test for a police department near to school (I have worked as a dispatcher for over 10 years). A good friend of mine saw that I had been accepted to DTS and had a job interview, so he offered to buy me a plane ticket to get down there. Being a college student and on a limited income, I was happy to accept. So, he bought me the ticket, I reserved a hotel room and through Onetravel.com (a great travel site, btw, check it out), I booked with Advantage. I looked at their hours, since my flight would be getting in close to their closing hours and I called them to inquire what I should do. The person who answered the phone told me to just call that day when I was leaving home and let them know about what time I would be getting there. Great! Sounds good to me. So, March 7th rolls around, I get to my airport, am waiting at my gate for my flight, and while munching on a McDs cheeseburger and fries, I attempt to call the desk starting at 5:30pm. I called THIRTEEN TIMES from 5:30pm-8pm when my flight boarded and 3-4 times when I got to Love Field. No one answered. EVER. I called the 1-800 number and they told me that the location had closed for the night and I was on my own. They left me stranded and without a way to get to my hotel. LUCKILY, a friend of mine from school, came home to Dallas for about a week for spring break and his brother in law gave me a ride to my hotel (chalk one up for southern hospitality). The person at the 1-800 number even had the guts to tell me that "sometimes we just get busy and can't answer the phone". Ok, then how do you do business? Especially if there is an emergency? Again, I am a dispatcher for a police department. You can't tell me you are THAT busy at Love field. baloney. The next morning I was supposed to be up early and at my test, but because I didn't have a car, I was unable to go to it. I ruined the chance of getting the job. I had canceled my reservation because of the hassle and ended up renting with Alamo (a FAR better option at DAL, go for them, the MGR as awesome) so I could at least get around, run some errands stuff and visit friends and the school. When I was leaving DAL a few days later I FINALLY got a hold of the MGR of the location (after repeated attempts and messages left) and FINALLY got a hold of him while waiting for my flight at DAL. He told me to send me my receipt for my rental at Alamo and I would be reimbursed, along with my Advantage confirmation info. I did that and was told reimbursement would take 3-4 weeks. So a month passes...and then 2 more weeks pass and nothing. I call and call Advantage and email a bunch of times and at the end of April I believe it was, FINALLY hear back from someone at Advantage and they tell me that he would look into it. A month passes, and again. NOTHING. I email again the same person and never get a response. A few weeks ago I call the 1-800 number to check on the status of the complaint and they tell me that it was closed, because the reservation was canceled because, (get this) they "didn't have a rental available" when I came to get my car. I was speechless. I told the rep that was not true and again told her the story, gave her the name of the guy I talked to at Advantage and the name of the Mgr at the Love Field location. She said that she would look into it and if someone doesn't call me or email me within 48 hours to call back. I give them 72 hours. Call back and again, they "update my ticket" and tell me that once again, someone will get a hold of me in 48 hours. 2 days pass...and nothing,. I call them ONCE AGAIN. And am told that they complaint was closed on the 22nd of July and it was resolved. I ask the rep, "So, the check is in the mail?" they assure me it was. A week goes by and I see no check in my mailbox. I call once again yesterday and ask them when to expect the check and they tell me that I shouldn't because one was never issued. Once again, I am told that I should expect a call in two days. I call today and ask the status and again get the hims and haws. I am fed up with this company. I have never had such poor customer service. I have submitted a complaint to the Better Business Bureau and am now not only going to request that they reimburse me for the car rental, but for my hotel room now as well, because they literally destroyed my plans with their POOR POOR POOR customer service. Stay far away from this place. FAR away. read more

Rented car through AARP, they should be aware how the agents in Love Field scam, yes, I said scam, you into purchasing a toll tag for $10 a day. I was told that if I did not have this I would be fined $50. Didn't sound logical to me, and I questioned it, but the girl insisted this was the case. What baloney, we never encountered a toll. I tried repeatedly to get this corrected by phone but was told I had to go back to the airport. Since I was no longer in the area, that was impossible. Finally when I turned in the car in Houston, that office was a tremendous help and corrected this. After being annoyed for 8 days. Don't rent from this company. Not worth the amount saved read more

Terrible customer service Lazy workers Stood outside 25mins waiting on shuttle Asked for manager and was told he was coming. However manager never showed. read more

I love love love the speedy process when renting from Advantage. When others said NO! Advantage said YES! Thank you Advantage for allowing me to use my debit card to rent a vehicle. read more

Worst rental car company I have ever used. Do not use this company. I had to return my car at 5:00am they have 5 addresses on google none are correct. There road side assistance was not helpful they could not comprehend that the address which they had was the incorrect address. I called the local office at least 20 times they never answered. The national office hung up on me multiple times. After missing my flight I finally was able to return the car although no one was there to receive it with no drop box. I have tried to contact the local and national office about these issues although they do not seemed concerned with their customers status faction. I will never use Advantage Rental Car again. read more

Not worth 1 star. Spend the extra couple bucks and save the headache. Terrible customer service and terrible company. The car was dirty when we picked it up and the desk agent gave us the wrong paperwork so when we did try to pick the car up, the guys at the lot had to fix our reservation. Total time: 1 1/2 hours. Seriously, don't rent from this company. read more

Advantage Rent-A-Car - The other happy customers waiting to have their days ruined. - Car Rental Near Me - Dallas, Texas

Never again!! I rented from DEN. Nice car. When I returned the vehicle, I found that the airport gas station was not able to process credit cards, thus I had to return the car with a half tank of gas. I just noted my charges and there was a $70 fee to put probably 5 gallons of gas in the car! Raped and pillaged by Advantage. I won't make that mistake in the future! read more

This place exhibited the most horrifying display of professionalism and business etiquette. I had a car reservation for 11:30 am with a funeral to attend 2 hours away at 4 pm. I arrived at the rental counter only to be told they had no cars and I might be waiting there until 3 pm. I went into panic mode and the people at the rental counter couldn't have cared less. Thankfully, a man who was #1 on the waiting list allowed me to take his car. Without him I do not know what I would have done. I will NEVER rent with Advantage again. Not even the courtesy of a notification or email before I arrived letting me,and the 30 other stranded people, know we were going to be left in the lurch. We could have made other plans. read more

Advantage rent a car. Everything went well until 3 weeks later, I was charged again on my credit for Tolls. Come to find out that while we were lost we must of went on and off a toll road ( 3 minutes to be exact) and because we choose not to take their EZ Toll we were charged not only for the tolls but a $25.00 administration fee. So, $30.00 later for a wrong turn. What Advantage does not tell you is that in Texas all road are electronically monitored and the road are not clearly marked tolls. IF you are not from around there ( hence the rental) good luck. I would hope that Advantage be more proactive at letting their customers know the risk of the roads. When I called to ask what the charge was they immediately knew why I was calling and transferred me to the HTA? Who then said he couldn't do anything about it. So, I have a feeling there are alot of unhappy customers that Advantage is scamming out of the $25.00 and that is exactly what they are doing. SCAMMING. read more

Had a great experience with this lower-cost rental. My fiancé and I got married, so they upgraded us for free from our compact to a Santa Fe. Special advantage shuttle took us to the lot, where we got our car very quickly. The people were very efficient at the lot, but I had no problems at all. I paid the price I had been told, had zero problems with the cleanliness or functionality of the car, and overall was extremely surprised, given the reviews. The only thing was the location: if you are flying in, talk to the front desk lady for Advantage and you'll get on a shuttle (directly to advantage) - whenever you get your paperwork there will be an address. That is the address to which you must return, don't trust Google, Yelp, or Apple maps as of 6/29/2015. Otherwise I think things must have changed, because the things I've seen in other reviews just weren't true. All the cars I saw were clean, the shuttle does not run through the parking lots, and the staff are quite friendly. They did not cheat me or attempt to charge me anything I wasn't told I would be charged. They did take out a deposit, which is $200, but I was told about that and was asked if that would be ok. Yes, the location isn't as prime as the other rental agencies, and yes, the workers aren't maybe as slick as your standard rental sales guys, but after saving around $100, I think it was worth it for me! Thanks to the Advantage staff for being extremely friendly, quick, and for making my wedding easier and more fun! Also don't get hung up on calling the phone number, it either doesn't work or isn't attended. Just go to the front desk or book online. read more

Worse experience ever. ! hour to rent the car at the airport (only 3 people ahead of me). 1 hour to wait for the only shuttle that was in service. Then the rediculous shuttle ride to a strange remote location where everyone had to WAIT for a single person to pull the car out and inspect it before they could drive away. THREE CUSTOMERS (and their family members) WERE FURIOUS! unbelievable and I dread having to return the car today. read more

This company clearly does not care what shape their rental cars are in. The first one they gave me had a huge crack going across the windshield. They didn't even notice it. I got in the car and started to drive away and there it was. I asked for another car and they made me do the paperwork all over again. When the new car came, the seats were covered in stains in the front and back. I asked if this is was normal for them to rent out cars in such bad condition and was told that cars with light interiors always stain easily. On top of this, one of their drivers was the rudest I'd worked with. Not worth paying a few less bucks than the companies who really care about their cars and their customers. You have been warned! read more

This is worst company. When i rented a car from hotwire showed unlimited miles only for $24 cheapest price but when i went to pick up they said its .55 cents per mile they would end up costing $300 for 1 day which i decline and rented car from avis. Advantage is bad and tricky company highly recommend not to choose a car from them. It was so much inconvenience read more

Horrible experience. There are no buses or pick-up shuttles with their name on it. After waiting for a long time seeing all other rental car shuttles pass by, we found out that the shuttle that takes you to a parking lot away from the airport is the one that picks up Advantage customers. Their office is in an old dirty trailer. The employees are very rude. You can tell they hate their job. When you return the car, you better have specific directions, because you will NEVER find the damn place. The employees have begged the corporate office to put signs out, to have their own shuttle, to improve the office, to do all the basics that a rental car company is supposed to. They've been there for years and have not seen any changes. They say that EVERY customer complains but it goes into deaf ears. read more