Our family just completed a 10 Day stay at the Honua Kai and…read moreit was amazing. We stayed in a 2 bd 2 ba lower level in the Konea tower and I wouldn't change a thing! Staff was wonderful, amenities were great and plenty of pool options for the kids. The beach out front of the hotel is a bit rocky, however you can go about another 100 yards toward the Westin and it's amazing. Would stay here again without a doubt. We booked through Maui Resort Rentals and it was a breeze. Communication was great and everything we needed was at the room or simply a call away.

They are the absolute best to deal with. I left some thing behind and they went above and beyond to…read morereturn it to me True Hawaiian spirit! Jess went and searched something sentimental and was able to find it. I highly recommend them. great integrity! thank you so much

Terrible Service;. After looking forward to a vacation for six months the worst hurricane in 30…read moreyears hit Maui and they would not refund or allow us to defer the trip. You're much better off finding where you want to stay and dealing with the property directly. I believe they do not like people from the mainland

Okay! I was terrified of the trip I booked after reading the reviews on here, so I just wanted to…read moreshare my experience because it was great and I am sooooo relieved!!! They were a sponsor of the Maui Marathon, which is how I found them. Firstly, all the communication was very clear and timely! I received texts regarding the door code & parking pass instructions in advance, I received a note regarding the place before we arrived (the dryer was broken, and they said they would help if we needed to make arrangements), and I was provided with maintenance contact info. I actually DID reach out because the tv remote was not working and they came by first thing in the morning (on a Saturday) to replace the batteries and show my mom how to use it. The guy was kind and professional! Secondly, the place I stayed (Valley Isle) was better than the pictures!!! The beach was beautiful (we saw a turtle the first day!) & the apartment was clean. That's the only part that I was super nervous about; I asked over the phone if there were any pest issues and I got the generic "this is a tropical island....we do regular pest control but cannot promise anything...." response. We were super diligent about cleaning & they kept all-purpose cleaner in the kitchen along with big spray. But, we actually only saw two bugs ever one day during our full week there (and they weren't even big and scary). I normally wouldn't even put that but it was such a major concern for me & I suspect others, too, that I wanted to mention it was seriously no big deal at all. Lastly, the price was great! They had a special going for the marathon to get the 7th night free. Would absolutely book through them again

With Chasing Rainbows I felt the communication was very good. Very fair in resolving a problem…read more They wanted to help but property owner not willing to make repair. They are adjusting their posting to reflect this amenity not working. Unit needs some work besides this one major issue. (Dishwasher not bolted to cabinet, carpets very dirty...little things.). Papakea D402. Papakea is a lovely resort...no problems with the resort.

Their manner of communication requires significant upgrade, particularly for a business engaged in…read morethe tourist industry in lovely Maui. Unit A 201 at Papakea Resort was a lovely unit and I highly recommend it. Sadly I cannot say the same about the property manager Chase N Rainbow. The owner of Unit A 201 might want to reconsider their choice of property manager as they are not being well served. Chase N Rainbow did not return calls or emails once an issue developed. In effect they went MIA. To the extent they did communicate verbally once I was able to locate the General Manager, she did not follow through on what she said. Further Chase N Rainbow has now reneged on their agreement to reimburse 10% of the rental cost, notwithstanding email communications confirming same. Their word is not their bond. I appreciate other reviews are generally complimentary to Chase N Rainbow. Perhaps upper management has recently changed. Perhaps they had a bad week. In any event tread carefully in your dealings with Chase N Rainbow.

I can't say enough good things about Leanna. We had originally had a trip booked for April 2020 but…read morethen Covid hit and Hawaii effectively shutdown. We were able to rebook our trip to August hoping that things would come down. Unfortunately Hawaii is still quarantining guests and we asked for another extension. Leanna was able to accommodate us without hesitation for 2021. As much as we would have liked to have visited Hawaii we know now is not the right time. Leanna has been very accommodating and appreciate everything she has done. Definitely would recommend and don't hesitate to book.

The water heater went out 3 times while we were there and once it was out for 24 hours. The first 2…read moretimes it went out they sent someone out to fix it within a few hours but the last time it went out the repair man wasn't able to fix it because he didn't have the right parts and it was to late in the day to get the right parts so he told us we would have to wait another day. I appreciate that things go wrong and stuff breaks but 3 times is a little much.

We had a great experience!…read more This was our third time staying at Napili Point. One of our favorite spots in the world. The combination of the spectacular views from the condo, the well kept gardens and pool, with the incredibly easy / quick access to amazing snorkeling in Honokeana Bay (SO many turtles!) and beautiful Hawaiian beach vibes at Napili Bay (the best boogie boarding & sweet restaurants within a short walk!) makes this place a total hidden gem. We have also found it to be a good value, especially if you are booking when KBM has an online booking deal. We stayed in NA-C32 last week. The owners of this unit have clearly put a lot of thought and care into making it a very special place. It was so comfortable and beautifully decorated. Very cozy beds, pillows and linens (which is important anytime we spend a week away from home!). In the heat of the summer, the A/C and ceiling fans were wonderful. The patio furniture was perfect for watching the sunset and reading a book. Loved the big couch to gather in the evening for family movie/game nights. One thing to note is that this is not a high-rise-Kaanapali-resort type of experience. The accommodations on the Napili Point resort property are low key but also very well appointed (pool, grills, picnic tables). Everything is clean and well cared for & there are sweeping views of the ocean everywhere you go. When we have been there, there have never been big crowds, so you sometimes feel like you have the place to yourself. KBM does a great job of responding to requests quickly. They also stock your room with beach equipment (chairs, boogie boards, towels, etc) & there is a rental company next door for additional water sports needs (snorkels/fins...). We find that without all of the frills of a huge resort, you are drawn more to the ocean and all the natural beauty of the island. This place is truly magical. Impressive views, low-key Maui vibes & great a fit for our family! We hope to be back again one day. Mahalo for the magical week!

Honua Kai Room 406…read more Ugh! Don't use them!! This review is for KBM, partially room Hokolani 406, not the resort. Pros: We love Honua Kai resort. We've stayed here and love the large rooms and property! It's one of the nicest properties along Kaanapali. Large rooms with kitchens, washer dryers, large lanais, etc. Beach chairs, boogie boards provided, and an ice chest (even though it was old, lid broken, and it smelled funny) and property provided plenty of beach/pool towels. Cons: Hokolani is a decent place, not as nice and upgraded as some of the others. Appliances cheaper, (when we stayed in other units they had Thermador and equivalent appliances, this one GE etc), table outside rusty and cushions on outside chairs and inside table old and flat. Foot stool on lanai had no cushions at all. Kitchen had the bare minimum, pans cheap and everything sticks, cheap small appliances and cooking utensils felt like $1 store items. I'm not "bouchée" but I think those little details give an overall impression of a place and their attention to detail for it. Carpets in bedroom stained, About KBM: Terrible customer service, POOR communication, they didn't answer me over and over unless I reached out... Almost 4 DAYS without internet or streaming on tv, message after messages (by me) mixed communication, they're coming to look today, no tomorrow, you do not need to be there, oh are you at the room so they can come, sends a guy who didn't know more than us, agrees we can't connect (this is Monday, we arrived Saturday), he leaves, nothing. Tuesday I reach out in the morning AGAIN, someone is coming today. Finally Tuesday when we returned we had a temporary wifi and Wednesday it finally worked.

Donna Bender has always provided us with a great room! The Condo is always just as pictured!…read more There is nothing negative to say about Donna or this property. We have booked with Donna for 5 years and she truly is amazing to work with. She will help you plan your entire trip and don't hesitate to ask her where her favorite restaurants are. They are all local owners with traditional Hawaiian Culture Food. I have traveled to some of the other Islands and never had a room this fabulous for this price. Thanks again Donna. We are ready to book our 2019 trip

I can't thank Donna Bender enough for all her help in getting our family two condos next to each…read moreother at the beautiful Napili Point Resort. We were planning a last minute trip just three weeks before we wanted to go for spring break. She was so nice to answer all my questions about the area and sent us an update the week before arrival on what we would need to bring and information on what the resort provided. I highly recommend using her if you are planning a trip to Maui.

It seems impossible that it has been over 2 months since we left Maui. Our time really ingrained…read morethe Aloha spirit into us. Maui Westside offers exceptional service! We could not have been more happy with the attention to detail. They have units that fit into most vacation budgets. We selected a small unit with ocean view, Konea 924 at the Honua Kai. Very well appointed and comfortable. The new granite counter and sink reminded me of my daughter's new remodel in California! The furniture and appliances are all top quality and the furniture and beds very comfortable. Everything seemed quite new. I was amazed at the speed of the internet. Yes, I was on vacation but still needed to do some online work. I think it is 300mb speed. With that you can take advantage of the 4K TV to enjoy some movies but that is not the reason we went to Maui. Neither my wife or I were distracted by the construction taking place nearby. Overall the amenities of this condo at Honua Kai are outstanding. We would love to book vacation time again very soon.

Excellent service. Nice welcome basket of goodies. Great communication throughout process of…read morerenting a condo in Kaanapali. Highly recommend

We stayed in this unit for the first time & have been staying up at the Ridge for 40 years. It was…read morea lovely unit & the views were great. We would highly recommend this unit for a most memorable vacation. It easily accommodated 5 of us for most of our stay. Diane & Terry have always been super to work with - they are on top of everything. Ridge Realty rocks!

We stayed at The Ridge unit 2423 and the view is just spectacular! We could watch the whales from…read morethe balcony while sipping our coffees in the morning. Pure bliss! The condo is totally equipped and very clean and comfortable. It is a very exclusive area in Kapalua and I could not have picked a better place to have an unforgettable vacation with my family. Thank you Ridge Realty Rentals!

Here's the good part about this place: We loved the view and access to the beach. The people who…read morework here are very friendly and helpful. The unit was nice. We really liked it. Now the bad: There are a group of people (we found out later that they own units here) who are not nice. They hang out at the pool daily, sit on the steps and talk very loudly. Then they complain to the workers if you play music near them. Our music was not loud at all and even the worker told us so and he felt bad. The workers say they play music by the pool too and it's only this group of owners who complain a lot. Oh and they give you dirty looks too. I usually love hanging out with older people but some of these people/ owners are just crabby & unhappy people. Hope that helps. Good luck if you decide to stay.

We booked our stay at The Whaler through Costco. The units they offer are managed by Aston. We…read morebooked a Premium Ocean View Studio and receive unit 915 in Tower 1. The unit was pretty well appointed but the owners must be quite tall. The toilet is really high and my feet dangled several inches off the floor while using it. The jetted tub was hard to get into and the bed was rather high too. If you are petite like me and get this unit, you will have to contact Aston to get a change, the front desk can't help you. Maybe we should have done that, but we arrived after Aston was closed for they day and once unpacked we didn't want to move the next day. Our unit did not have many electrical outlets and no USB ports. Luckily we brought along an extension cord and USB power adapters. The unit was equipped with standard plates, glasses, utensils, blender, toaster, coffee maker, stove, microwave, refrigerator with ice dispenser, and dishwasher. Kleenex, paper towels, dish soap, dishwasher soap, one package of laundry soap and plenty of bathroom towels. The grounds are well maintained, gardeners were trimming and sweeping most of the day. The lobby has hot coffee urns in the morning and delicious pineapple iced tea in the afternoons. The location is fantastic, steps away from the beach, next door to Whalers Village for shopping, right along the beach walk. We didn't use the pool but sat by it once chairs became available in the late afternoon (there were lots of chairs but even more chair hogs.) My husband did use the hot tub and reported it was quite hot. The pool area has coffee in the mornings and iced tea in the afternoons. I used the fitness center a couple of times. There were dumbbells of many weights and other great strength training equipment. There were also treadmills, ellipticals, and exercise bicycles. Water and towels were provided. Overall, we feel we made a great choice in booking The Whaler.

Let me set the stage. It's not a five star hotel resort. We rented it as an AirBnB managed by a…read morefront desk. No daily cleaning. Dump your own trash, etc. So for this type of rental, it's top notch. Here's why: The location is perfect. 5 min walk to Whaler's Village. Only 20 min walk all the way to Black Rock, the furthest beach away in the cove. Quick drive out to Highway 30. Easy, and I mean easy access to Lahaina (south) and Honolua or Kampala Bays (north). Choose if you want to shop grocery at Times or Safeway, same distance. Really perfect location. Our apartment was incredible. It didn't face the ocean but that's ok. They have some that do, or the pool. It was huge. Nicely decorated and clean. Lots of space. Two bedrooms and sofa bed. Foosball table. Beach stuff to borrow and even a wagon to haul stuff. Parking garage right there. Always found an open space. Bell hops were helpful and friendly. They got nice gym, clay tennis courts, swimming pool, hot tub, and BBQ grills. All well kept. I could go on but why? It was great condo to stay.

We recently stayed at the Kaanapali Ali'i for a week and I just had to come on here to sing their…read morepraises! Not only was our condo comfortable, convenient and gorgeous with stunning views, but the staff was helpful, friendly and went above and beyond to make us comfortable and to make sure we were enjoying our stay. Next time we venture from our typical hotel vacation and opt for a condo, Ali'i will most definitely be our 1st choice!