Ohhhhh yes.
The front desk staff is typically incompetent. Simple requests and/or favors seem to be either too difficult for them. Math doesn't seem to be anyone's friend. Whether it's about dosing or tapering, payment and insurance, dates and times, or literally anything involving a 1st grade comprehension. Particularly the heavy set, short, Hispanic girl with glasses, who seems to be operating more as a thoughtless drone than helpful human. If you've ever asked an automated messaging system or verbal selection menu, and had it completely misinterpreted your commands, that's this girl almost every time. She seems to be completely void of cognitive ability, which extends to her ability to perform anything outside of the 4 preset commands programmed by "doctor". Not the "the doctor"... like it's his name. Has a slightly perverted ring to it when she says it. Creepy like she's saying "daddy" but saying "doctor" with the same demeanor. Especially when people are suffering or just want to be in and out of this pejorative facility. Then there's the serpent woman manager. This elderly African American woman, seems to be more disconnected and oblivious than anyone. I would have more easily and confidently put the taller Hispanic girl up front in her place or the younger guy at front desk. Hell, the morning dispensing nurse was the most coherent of them all. This manager seemed to be either high herself, or completely void of usable intelligence. Hearing her attempt to explain anything was painful. To look in someone's eyes as they say something completely insane, but with complete arrogance and pride, it's unsettling and sub par expectation. She seems to be of special needs or perhaps is fading in her old age. Maybe her hearing is going and she's too proud to accept it? For whatever reason, you can speak clearly and logically to this woman, and get zero compliance or effort to understand or listen. As much as I'd love to tell each story, I don't have the time. Every single visit to we met with this difficultly. I stayed at this facility for one person named Blanca. She was amazing and friendly. Efficient and kind. She is no longer at Wilmington, and has left behind a shit show. I've heard the same from others, and assumed they were run of the mill junkies complaining about something irrelevant. But this might just be what they're counting on. I had multiple surgeries that ended up becoming a marathon of pain meds, which led me here. I am not a junky or incompetent. I've also been to other clinics from Texas to Hawaii and all over, without even the slightest condescension from staff. This clinic has also told my NEW clinic, they wouldn't give them my records which is illegal. Claiming that because I have a remaining balance of $500 which started at $2400 due to an insurance company scamming me with fake insurance. And so after paying and paying which was another issue with them, and after moving and leaving this horrible place, they said they couldn't send my dose records because I had a balance. Whoever reads this, please take the time to research if that's legal. It's not. You can't legally hold medical records because a balance is owed. $500 or a million. My new clinic said they were awful and rude to them during the course of this request. Took my new clinic 6 weeks to get them from them. Only after going around them somehow. They said I should report them so they don't treat others this way. Not even my words. They are cruel and greedy. I've never seen such lack of compassion, integrity, or intelligence, from a DOCTORS office. I should have left for ANYWHERE else but didn't.
The new office is def cleaner than the last. But the staff is loaded with bad apples. Makes every trip there a miserable experience.
I would give it a negative star rating if possible.
This recovery process is a difficult one at times and can take a long time. This is NOT a place that will make you feel supported and helped. You'll feel like a criminal who's broken the law coming here. I'm sure there are court ordered people, but I'm not one of them. You will instantly feel like a degenerate convict here the way they treat you. This is not an overreaction. If you do go here, you will regret it. Trying to warn you. Even if you do everything right, follow the legitimate rules, they will find some made up rule to berate you about. I thought others who said it were just complaining. Everywhere else I've been, they've seemed warm and caring. This place is none of that. Find ANYWHERE else to go. If you're reading this, it's a fair warning. read more
