They charged me for a "free" estimate that I never received. Claimed I okayed a total out on my car…read morethat insurance hadn't even gotten a chance to look at. When I realized what they were up to I immediately called for a tow truck to get my vehicle. They wouldn't release it to him claiming I owed them $457. $250 of which is written on the receipt as a third party tow. I have camera footage of a big yellow 3R tow truck coming to take my vehicle for a "free" estimate. What really happened was they got mad they weren't going to screw the insurance out of bogus claims of expensive repairs, and since they couldn't get the claim number from me, tried to say they could only accept cash, wouldn't take over the phone payments, etc . Everything to make it hard for me. Forwarded calls, got hung up on several times by Diana. This place is horrible. Unscrupulous behavior. I will never take my business here again.

The value for my money is well worth it. The quality is excellent and the staff is very nice and…read morefriendly. The service was fast, I do recommend this place.

So I took my Tesla in for some body work at another shop that gave me a hard time when I first went…read moreto USA auto they made me feel like family communication was on point they made process less stressful they did all the communicating with my insurance company and even gave me a vehicle to drive while they work on my car Ali welcome me in with open arms and ms Deana was like a mother real helpful and actually stop me from paying extra out of pocket expenses I'm definitely bringing my Camaro next oh and the process took only 2 weeks definitely a satisfied customers

I have to say that USA auto did a great job on both my vehicles, from my Cadillac to my Cargo vans…read morethey have done a phenomenal job. Rodger and his crew made sure they took care of all my mechanical needs and also gave me a great price way better than the other 2 estimates I received. They also have many mechanics on standby to not delay any repairs. This will be my mechanic shop from now on!

Great experience from start to finish. Needed a service A done for my GLC, googled places nearby…read moreand Lucas Auto Care popped up. Booked online for Thursday, for a service on Monday. They confirmed via text. They also had availability as soon as the next day but I wanted to inquire about pricing. They were very reasonable. Arrived today about 5 min before my scheduled appointment and they asked if I needed a ride. Other reviews mentioned they've gotten them Ubers or a ride back home. However, I had a ride back home already. Good to know though for future services. The people at the front desk were friendly, as well as a few of the techs I got to interact with. Service was completed in about 5 hours, they even cleaned up my car for me(car wash, wiped down/vacuumed interior). Totally unexpected but greatly appreciated. Picking up my car and paying was an easy process. Again, everyone there was friendly. Will definitely be using Lucas Auto Care from now on.

I am very disappointed with the service. Repairs take far too long, and it feels like customers…read morewith regular vehicles are not given the same attention or priority as those with luxury cars. Every customer deserves good service, clear communication, and timely repairs, regardless of the type or value of their vehicle.

Kingston is a Godsend. After stressing about a recent dent on my hood, he removed the dent and I…read morecould not even tell where the dent was. Thank you Kingston for turning a stressful situation into a positive one. Highly recommend him.

Ding lifters are the best, Kingston came out this morning and removed a few dings on my bronco…read moresport. He communicated well prior to arriving, and once he performed and completed the removals, I would highly recommend this company to anyone who needs blemishes repaired on their vehicle.

Locally owned business that takes personal interest in their customers prompt service and great…read morecommunication had a minor dent that was repaired beautifully highly recommend thank you Alicia and Tommy for great service

Neighbors Collision has been an absolute blessing to our family this past year. When our daughter…read morewas in a wreck at school, we knew exactly who to trust with the repairs. From start to finish, they exceeded every expectation. The repairs were completed in a timely manner, the communication was clear and consistent, and the quality of work was outstanding. Our car looks flawless, and the entire process was stress-free thanks to their professionalism and care. I would 100% recommend Neighbors Collision to anyone in need of car repairs. truly a 10/10 experience!

Michael with Dent R Us did a great job on removing majority of the dents from my car. Unfortunately…read morebecause of the hail damage my hood had to be replaced. But not before he tried hard to remove the dents. I really appreciated his hard work and honesty. Thank you Michael.

Amazing work and prices! He got rid of all my dents within just a few hours and my car looks brand…read morenew again. Very professional, fast, and the value for the quality of work is unbeatable--I'll definitely be coming back and recommending him to friends and family.

Failure to meet deadlines and provide timely updates, creating frustration from us as client…read more Disorganized. Poor attention to detail and lack of accountability. Unreliable. Lack of professionalism in handling client interactions. Neglectful in maintaining transparent and professional contact. If I could give, 0 stars, I would. Seems like no one knows how to properly communicate the deadline for getting a vehicle back to their client then complain & make remarks of how "your wife called like 10 times today" I called 3 haha. Kevin (estimator) did his best to relay information from Miguel (I believe mechanic manager?) Xochil (manager) was on leave and tried her best effort to ease my frustration of the constant push back, I asked to be updated, yet never was. Said car was needing a test drive, I asked for a picture of the odometer, received no response after we were in "constant" communication via text (I say this loosely as she wouldn't pick up my calls, but would text me while I was on hold). Paid our deductible after a month our vehicle was in the shop, get inside with incorrect tire pressure from 2 of the 4 tires. We go inside, they put air in, just for us to circle in their parking lot to notice there was a knocking sound. Go back in, yet again, for them to tell us "oh yeah xyz is also broken." Wouldn't that be something to bring to our attention before we pay money to get our truck back? Also as we requested a rental since we turned it back in (obviously) the white girl inside had an attitude. We shouldn't have to ask for updates, but again, when we ask, they're annoyed and give vague answers. Then the Hispanic lady wasn't any help either. Funny enough, the owner Kevin Williams, comes in at the perfect time after the verbal altercation and assisted it well; but when I was telling him what happened, the white lady says "that's not what I said but okay" funny she had a lot to say when confronted to her boss yet little to nothing when asked for an update. Overall, do not leave your vehicle here. Kevin in front, black man, Hispanic lady and white lady have a bad attitude, Miguel maintenance manager didn't communicate, Xochil didn't want to answer calls.

Don't bring your car here. I waited almost a year for a replacement hood for my car and it still…read moredoesn't look right. Carstar didn't communicate wait times or updates. Carina is argumentative and Kevin the owner doesn't pay attention to work going in and out of his shop, apparently. Truly a miserable experience getting my car fixed. I wouldn't wish this type of service on my worst enemy. Do yourself a favor and take it anywhere else. They're a total joke of a repair shop. You can go to a circus to see clowns or come here, the choice is yours. There's no star in Carstar here, period. It's funny that Carstar is interested in helping resolve the issue with me and other dissatisfied customers after the fact! When they could've solved the problems sooner, instead of after the fact. Look at the other one star reviews for further proof if you don't believe me. Do yourself a favor and go anywhere else but here.

Sunny's on Kuykendahl is amazing. I had issues in the past with shops not doing the repairs, be…read moregoing there now for 2 years and they are always pleasant, honest and respectable. Customer service is wonderful they tell you what is wrong and provide options on which repairs are necessary and if you dont want to do a repair they are still very respectable and no pressure, but when you are ready for the repairs they are there for you and provide the same amazing service.

This place is absolutely amazing. I had a piece of plywood fly up from the freeway and hit the…read morefront of my truck. There wasn't a lot of damage so I didn't want to go through my insurance. I saw Sunny's online and thought I'd try them out and am so glad I did. I had a very reasonable estimate in 10 minutes they ordered the parts called me back 2 days later left my truck for 3 hrs and done as good as new. If I went to a regular collision shop it would have been 3-4 days in a rental and hope for the best . If you're looking for great service this is where you need to go.