So I took my Tesla in for some body work at another shop that gave me a hard time when I first went…read moreto USA auto they made me feel like family communication was on point they made process less stressful they did all the communicating with my insurance company and even gave me a vehicle to drive while they work on my car Ali welcome me in with open arms and ms Deana was like a mother real helpful and actually stop me from paying extra out of pocket expenses I'm definitely bringing my Camaro next oh and the process took only 2 weeks definitely a satisfied customers

I have to say that USA auto did a great job on both my vehicles, from my Cadillac to my Cargo vans…read morethey have done a phenomenal job. Rodger and his crew made sure they took care of all my mechanical needs and also gave me a great price way better than the other 2 estimates I received. They also have many mechanics on standby to not delay any repairs. This will be my mechanic shop from now on!

Failure to meet deadlines and provide timely updates, creating frustration from us as client…read more Disorganized. Poor attention to detail and lack of accountability. Unreliable. Lack of professionalism in handling client interactions. Neglectful in maintaining transparent and professional contact. If I could give, 0 stars, I would. Seems like no one knows how to properly communicate the deadline for getting a vehicle back to their client then complain & make remarks of how "your wife called like 10 times today" I called 3 haha. Kevin (estimator) did his best to relay information from Miguel (I believe mechanic manager?) Xochil (manager) was on leave and tried her best effort to ease my frustration of the constant push back, I asked to be updated, yet never was. Said car was needing a test drive, I asked for a picture of the odometer, received no response after we were in "constant" communication via text (I say this loosely as she wouldn't pick up my calls, but would text me while I was on hold). Paid our deductible after a month our vehicle was in the shop, get inside with incorrect tire pressure from 2 of the 4 tires. We go inside, they put air in, just for us to circle in their parking lot to notice there was a knocking sound. Go back in, yet again, for them to tell us "oh yeah xyz is also broken." Wouldn't that be something to bring to our attention before we pay money to get our truck back? Also as we requested a rental since we turned it back in (obviously) the white girl inside had an attitude. We shouldn't have to ask for updates, but again, when we ask, they're annoyed and give vague answers. Then the Hispanic lady wasn't any help either. Funny enough, the owner Kevin Williams, comes in at the perfect time after the verbal altercation and assisted it well; but when I was telling him what happened, the white lady says "that's not what I said but okay" funny she had a lot to say when confronted to her boss yet little to nothing when asked for an update. Overall, do not leave your vehicle here. Kevin in front, black man, Hispanic lady and white lady have a bad attitude, Miguel maintenance manager didn't communicate, Xochil didn't want to answer calls.

Don't bring your car here. I waited almost a year for a replacement hood for my car and it still…read moredoesn't look right. Carstar didn't communicate wait times or updates. Carina is argumentative and Kevin the owner doesn't pay attention to work going in and out of his shop, apparently. Truly a miserable experience getting my car fixed. I wouldn't wish this type of service on my worst enemy. Do yourself a favor and take it anywhere else. They're a total joke of a repair shop. You can go to a circus to see clowns or come here, the choice is yours. There's no star in Carstar here, period. It's funny that Carstar is interested in helping resolve the issue with me and other dissatisfied customers after the fact! When they could've solved the problems sooner, instead of after the fact. Look at the other one star reviews for further proof if you don't believe me. Do yourself a favor and go anywhere else but here.

Quality work and no hesitation to satisfy if you're not completely happy with the results.read more

So sad we have had many car repairs completed here over the years but this was by far the worst. We…read morewill not return!!! They quoted us $3,000 for repairs. We paid the fees, got the truck home, and it still wasn't repaired. They tried to put in cheap parts in our brand new truck. Then they charged us another $1,100 for a tail light . They took advantage of us and should have done the quote right the first time. To top it all off the main service guy STOLE personal belongings from our vehicle. We found out because when we went back to his office OUR belongings were on his desk. Shame on him. The management here is awful and can't be trusted. Hargey the owner needs to get his team and company back in line to provide better customer service.

I was referred here by my inspection guy, he had mentioned how amazing they were from customer…read moreservice to quality of care! Bonus, it's literally 5 minutes away and I don't have to get shittt service from Mercedes Benz North. Denise helped guide me through the process and kept me in the loop when my car parts would arrive, I appreciated that a lot and she's super patient!

Honest, friendly and reliable service. We've had bad experiences in the past with other collision…read morerepair shops so we are glad we found Kelly's shop when we moved to this part of town. They have done excellent repairs on our family's cars, never had a problem. Bottom line, we don't take our cars anywhere else.

OMG this place is the BEST! Denise helped me SO much! God bless her! I drove to Texas for work and…read moreI got rear ended pretty good sideways by someone 2 days before I had to leave Texas. I came here and Denise took care of everything, I legit did not have to do anything just file a claim. She took care of my rental and when I got my precious Camaro back, he was better than before! She detailed my car in and out! She took care of it FAST too! The customer service is amazing and the work as well. I highly recommend this place to take care of your car. Denise if you see this, THANK YOU ONCE AGAIN! lol! :)

They have a massive gate to go around through except it won't open and no one is answering the…read morephone. I have been sitting in the tiny driveway waiting for a callback. If a callback doesn't come soon, it's see ya later for me. They may miss out on a job!

Service requested : check engine light. Turns out it's an Oxygen sensor and let me know the price…read more No upsells, just the facts.

Second time bringing my GLK350 to these guys. I won't take my car anywhere else! Matt and the team…read morehere always treat me so nicely. The service, upfront, fair, and transparent cost, the workmanship, you can't beat it. I've gotten sway bar links replaced and brake pads and rotors and the work was top notch and done same day on both occasions. These guys are so kind and knowledgeable, they really know these cars and it shows. 10/10 stars

First time, great experience! Needed alignment service for my wife's SUV. It's 4x4 and has wheels /…read moretires slightly larger than OEM. No problem, they spent the extra time needed to be sure it was done right. Good value, great customer service, honest and professional.

I requested an alignment and full inspection. The the alignment service was done in a timely…read moremanner with excellent results All of the areas that needed service/replacement were placed in a couple of categories: Immediate need; watch and wait; and good condition. The receptionist was very helpful in explaining the different services and why they were important. The prices were reasonable - this was stated several times in customer reviews . I had one critical service performed and will have the second critical service done before Xmas . I will keep tabs on the wait and watch items. I am very satisfied customer!!

I have now been using Johnny Bangs Bang and Bumps Shop for over 4 years as when I moved to Spring I…read morewas looking for an auto body shop that does quality work for a reasonable price and a former pro racer recommended me to Johnny's and I am glad he did. They have done repair work on my 2019 Mustang GT and now on my 2021 Camry Hybrid. In both instances they did great work at a reasonable price. On my Camry I was quoted over $1200 by the dealer for this small body work, and Johnny did the work for about half the price . They take great pride in their work , are very easy to communicate with, and are old school and believe that doing a job well is the norm. These are people that I trust as they offer a quality service for a fair price. In my opinion you'll be very pleased to use these fine gentleman for any service that they offer. It's nice to see people in the automotive business who still believe in excellent work for a reasonable price. Jim K- Spring,TX

I had road debris crack the grille and put a large dent in my front bumper. I got multiple quotes…read morefor the repairs around Houston and Tomball, but ended up back at Johnny Bang's because of how they did business like my dad did business--small town care, highest quality work, but fair and honest pricing. My car was done in less than a week, and done to perfection. I am a 'car girl', and not just anyone touches any of my vehicles, but after seeing the amazing attention to detail Johnny took on his work, I won't take any of my cars anywhere else for body and paint. Extremely satisfied customer!