This company is a damn joke!! They left my mom stranded once in Buffalo mind you. Then they cancel…read moremy mom's medical transportation and didn't notify anyone. Don't use them. The dispatcher has no regards for the patients and she is the reason my mom was stuck in Buffalo. They are absolutely horrible. Oh and then they charge medicaid when they don't pick you up. They pull this where they don't show up to pick you up and they still charge medicaid for the ride fair

pick up late, dispatcher has no knowledge of your appointments,…read morecompany sent taxi with other people no record of your appointments even though it was confirmed

I rode it during vacation on 4th of July weekend. The drivers were friendly and welcoming. The…read moreshuttle was clean. I left my phone on one of the shuttles by accident. The driver and dispatcher located it quickly. They were excellent at communicating with me and allowing me to enjoy my day. They coordinated a drop off once I was ready to leave the area. I highly recommend this shuttle service and am so grateful for it's employees going above and beyond to help me recover my lost phone. I'm eternally grateful .

I love the Niagara Shuttle. It is an easy way to get around all the sights in the Niagara area for…read morefree in air conditioned comfort. The drivers are friendly, informative and helpful when making decisions about what to see or where to go in the area. I've taken advantage of the bike rack in front of the vehicles many times. My most recent use of the shuttle was to bike around the area with my son. We boarded in Lewsiton, with our bikes (there are only room for two on the shuttle), and got off at Whirlpool State Park. We rode on the upper gorge trail, a bit bumpy but doable, along the Niagara River, through the state park near prospect point. We continued along the river to just past the north grand island bridge where there's a nice little park. We had some fruit and rested a bit by the water. People were fishing, there was a group playing music (guitar and bongos) and a few more bikers in this quaint park near 60th street on Buffalo Ave. On the way back we stopped at the old stone chimney....built in 1756....moved 4 times throughout the years to this "final" spot. We went through the tourist area around Falls Street and headed to the Discover Center where we wanted to pick up the shuttle. We saw the shuttle just leaving as we were coming into the parking area but luckily it was the same driver who recognized us and stopped so we could board. We got to tour the stops in Niagara Falls on the way home like the NAAC (Niagara Arts and Cultural Center) and the Oakwood Cemetery (where daredevil Annie Taylor is buried). We got off in Lewsiton completing our fun day. The shuttle continues on to Fort Niagara and stops in Youngstown but we didn't go that far. It was interesting to hear people coming on and off at different stops from all areas of the country and abroad. The shuttle added a lot of interest to our day. I'm glad to see many people taking advantage of this cool free service.

I used this company for tours and shuttle to and fro airport…read more The 4 times they picked us up the drivers were professional and courteous. They gave detail about the area from personal experience. The drivers that drove us were from Niagara so knew the area well. I would totally use them again. Not sure why they have a low rating.. But hey, you can't please everyone, right?

The quoted price sounded great ($55 from Niagara Falls to Buffalo airport) but they get one star…read morebecause THEY DIDN'T SHOW UP. I reserved this over a week in advance and then confirmed a day in advance and got an email saying we were all set.

First time taking a medical transport with them I was instantly impressed. The vehicles are…read morespotless inside and out free of garbage and smell, drivers are very very nice and very safe drivers. I never had to wait more than 10 minutes for my ride home, they call a day ahead to remind you of your pick up time, and if you have to call the office they are so friendly and helpful. Keep being awesome Aero, Thank you!!

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

Response time to pick up call was excellent. We used them two days. Our drivers, who were…read morebrothers, were very friendly. Strongly encouraged us to take the Maid of the Mist boat tour. We did, it was amazing. Pointed out good places to eat. We truly appreciated their input and enjoyed chatting with them. Vehicle was clean and roomy.

I had a very nice experience with Diamond Taxi. They are one of the few who still get out of the…read moretaxi to help load and unload if needed. Fast service, clean vehicle, friendly drivers and safe drivers. What more could you want?

Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

We had a great driver and everything ran very smoothly - worth every penny!! The car was very…read moreclean and our driver was knowledgeable. Thanks again!

From the owner: WNY Black Car is Western New York’s trusted choice for black car service, airport transportation,…read morecorporate travel, and private chauffeur service. We provide the reliable, clean, and professional service travelers deserve. We serve Buffalo, Niagara Falls, Niagara-on-the-Lake, Rochester, Syracuse, Toronto, Erie, Cleveland, and surrounding areas. Our airport service covers Buffalo Niagara International Airport (BUF), Niagara Falls International Airport (IAG), Rochester International Airport (ROC), Syracuse Airport (SYR), Toronto Pearson Airport (YYZ), private aviation terminals, and FBOs. Services include airport transfers, corporate transportation, Buffalo-to-Toronto cross-border service, hotel transfers, business meetings, weddings, proms, concerts, Buffalo Bills games, sporting events, wine tours, special occasions, hourly chauffeur service, and long-distance transportation. Our fleet includes late-model black executive SUVs, including Chevrolet Suburban, Tahoe, GMC Yukon, and Lexus RX options. Every vehicle is clean, comfortable, and professionally maintained. Our chauffeurs are punctual, courteous, discreet, and committed to personalized service. Whether you need BUF airport transportation, a Buffalo-to-Niagara Falls transfer, service to Toronto or YYZ, Rochester airport service, or a private driver for an event, WNY Black Car delivers dependable, first-class transportation. Available 24/7 by reservation.

Literally complete trash. Threw trash out of his cab. He didn't know I was standing on my porch and…read morewatched it. What's even more gross, it's an empty pack of cigarettes so if you dare use this company , request a non smoking vehicle !

Car 55 doesnt obey laws. They drove arojnd another car in a 45 mile zone, double yellow line, with…read moresnowy conditions and a car coming down the other side. This driver not only passed the car that was driving 45 miles an hour, but continued to speed up to 65 miles an hour..... this is not ok to drive passengers around doing things unsafe......

Answered phone right away, came to house in a reasonable time.The lady was very polite. Reasonably…read morepriced.

US Cab is an amazingly good taxi company. I have used them two years in a row now (October 6, 2024…read moreand November 1, 2025). Both experiences were superlative. Last year I needed a cab from the US side of the Rainbow Bridge (after walking across the bridge from the Canadian Side) to travel a few miles into Niagara Falls NY. The driver named Thomas was courteous and professional, and gave me his business card for the return trip. This year I had a different driver named Aleesha who was also wonderful, who picked me up at Rainbow Boulevard and Niagara Street to go to the Walmart Supercenter on Military Road. She was waiting there one hour later when I needed to return. The cars are very clean and well-maintained. US Cab is arguably the best cab company in town.