Review of High Desert Wholesale & High Desert Mechanic Shop I purchased a vehicle from High Desert Wholesale and initially had a positive experience with the sales team. They were polite and professional. However, during the purchase process there were repeated delays due to poor communication between the sales side and their mechanic shop. Sales staff frequently had to reschedule and apologize because the maintenance department was not coordinating effectively. I was told clearly that I had 15 days to return with any issues. Shortly after purchase, I discovered the vehicle had an aftermarket ballast installed. I assumed the dealership was aware of this. I later had the vehicle inspected and was informed that not only did the ballast require replacement, but the vehicle also had an SRS airbag system fault -- a serious safety issue. I was quoted approximately $500 for repairs. When I informed the shop that I wanted my vehicle returned so I could seek repairs elsewhere, I was pressured to continue repairs with them. When I insisted on retrieving my property, the situation was escalated to the owner. The owner spoke to me in a dismissive and belittling manner, questioned my decision, and implied I was foolish for not allowing them to perform the work. I reiterated that I no longer felt comfortable having their business work on my vehicle and simply wanted my keys returned. After going back inside, a staff member promptly provided my keys without issue. The sales staff were professional. My concerns center on: * Poor internal communication between departments * A safety-related SRS fault discovered shortly after purchase * Pressure to proceed with repairs after I stated I wanted my property returned * Unprofessional communication from ownership I recommend buyers have any vehicle independently inspected immediately and pay close attention to the 15-day window. read more

I had been seeking a used Toyota Highlander, I came across their ad for a low mileage one in very good condition. I called and Eric answered he was very helpful. He allowed me to put a deposit on the car and give me first right of refusal. He greeted me as soon as I arrived, handed me the keys and said take it out for a test drive. After taking it out I told him I would buy it. He took me through all of the paperwork in a timely and efficient manner. He showed me the paperwork for what they had done to the car to prepare it, they were very thorough. We then went out together and went through the whole car checking everything. He answered all of my questions. I would recommend them for a quality used vehicle and professionalism. read more

High Desert Auto Wholesale - 2007 Toyota Highlander - Used Car Dealers Near Me - Albuquerque, New Mexico

The best place to buy decent used vehicles highly recommend Thank you so much.will be back read more

High Desert Auto Wholesale - Used Car Dealers Near Me - Albuquerque, New Mexico

These guys are nothing but scammers and unhelpful people, sold us a car with transmission problems and when we contacted them regarding it they said they would give us a call and never did, they waited till the warranty on the vehicle expired and afterwards said they couldn't do anything about it. We took the vehicle to two different places(the second place being the dealership itself) both having paperwork showing the problems and they still insisted "their mechanics" said everything was good. Before you consider buying from them i highly suggest getting it checked out somewhere and not trusting their word that they have inspected it. read more

Not a dealer I would ever go back to. Pushy and mean staff. Tried to push me into a car I did not want. Worst trip to a car dealership ever a terrible experience. Would not recommend to anyone, read more

Please please please do not believe them when they say that their guys/mechanics looked at the car/truck and it's great. If you are thinking of buying from them, take the car to a mechanic/,shop and have them go over the car. They took $10k from my family and sold me a car that had transmission and other problems, said they'd help, then never called back or tried to help. Not good guys. read more

DO NOT BUY!!!!! They sold me a GTI with a bad camshaft and also didn't tell me the car was tuned before I bought it even when they knew the whole time. NEVER PURCHASE A VEHICLE HERE!!! read more

Worked with me in buying my first car! They were all very professional and helpful and were sure to keep me in the loop for the entire process. read more

they were horrible, I went in to see a specific vehicle , after filling out the application, I left the car lot for a bit and the salesman said he would call me , but never did , I called to follow up the next day but the salesman that helped me was off , so another salesman pulled up my Information, he was very rude and just said I needed $5000 down payment and thats it otherwise they could not help me, I understand maybe I don't have the best credit but I could've been treated with respect and kindness, I did have a down payment but not $5000 , he was not interested in helping me and the first salesman never called me back . I felt like they were just kicking me to the curb. I feel horrible about this place . read more

Bought car last July for $7400. 7 months later it needs $7000 with of repairs! They said since I didn't buy extended warranty wouldnt help. Offered $3000 towards a trade-in. Because they needed to make money off it. What a joke! read more

I have bought 2 vehicles from high desert auto with 3 years first car ac went out after 2 months. 2nd car I bought 1 month ago throttle body went out after 1 month post purchase. Got it fixed mechanic said there was never a throttle body gasket in first place leading from throttle body. Car wouldn't go over 2000 rpm until fixed. During buying process salesman lied about auto check saying " if we told everyone everything on auto check or carmax we'd never sell any cars" this place doesn't inspect cars well and gives a name to sleezy car salesman. Go anywhere else even Facebook. read more

Good people and good service! Found a car I really love for a great price. Thank you to Rick and his staff for their help! My first car in NM and I didn't realize I needed an emissions test and they told me where to go and it only took a few minutes. read more

We drove 15hrs. to get a specific truck from here! The whole transaction was smooth and easy! Great communication and above and beyond service! Thank you for my dream truck! read more

inquired about a vehicle and they failed to let us know it had already been sold. They gave us all this information but when we called the number THEY gave us in the email, Richard was absolutely disgusting, rude and unprofessional. He seemed so bothered and bugged we called at all. Never again will I even attempt to give these people a chance. A friend said she had a bad experience and I should've listened. Don't bother your time with this twisted business. If you do don't go to Richard or Marcel, neither should be dealing with the public with that nasty attitude and lack of professionalism. Horrid experience so glad I never bought a car there. read more

Looking for a used pickup truck to beat around the desert in for work. Saw a couple of trucks on line from this dealership and decided to stop by. Of course the vehicles I wanted were already gone, but there were new ones in their place that were just as good. I test drove several of them until I found one I liked. Since this was wholesale and "as is" of course I couldn't get any more of a deal than what they offered originally (or maybe I just suck at negotiating?), but the vehicle was already fairly inexpensive for what it was (2006 Toyota "TRD" Sport 4WD). Of course there were a few things that needed fixed, but overall it was in pretty good shape. I'm happy with the vehicle and the salesman. read more

treated me like i was dumb asking if the negatives in my accoun were what i was earning. almost lost it. after learning about my work did not care to stop from showing that he thought i was dumb. poor customer service. read more

These guys are persistent in finding us the right vehicle. They didn't have what we needed at first but eventually they found us the right car. Rick and his staff took the time and made the effort to satisfy our needs. It didn't take long and my daughter was driving out with a nice car and a big smile. We did negotiate a good deal but it's not always about the price. Service and professionalism is most important to me. Thanks guys! read more

Just went in to look at a car that is advertised on their website and it wasn't even on the lot. The sales man had me go into his office to talk to me about the car, and it all just felt very rushed. I had no where to sit so I stood while this man spoke to me about my credit and financing. It wasn't the best experience for my first car buying/looking experience. read more

best and easiest experience buying a car the manager Richard was entirely professional and honest he listened to everything we were asking for in our price range and made it all happen I didn't have to drive out with a car I didn't really like he found us exactly what we wanted I will definitely be doing more business here in the future read more

I bought a 2011 jeep liberty from them for 8500. Looked great inside and out. within a week the brake light came on.Iy was leaking brake fluid. I went back and the salesman told me it was from normal wear and tear and I was on my own. $426.00 later the leak was fixed. It was 97 degrees outside when I test drove the car and the AC worked great. I didn't check the heater. Turns out I'll have to replace most of the heating system. well over another 1000 dollars. my question is, don't they have a mechanic that checks these things out before they put the car in the lot for sale? I mean a brake fluid leak is a safety issue. Obviously they don't care as long as they get the sale. read more

I just bought a car from HDA and it was simple and easy. I told Luis I didn't want to pay list price so he gave it to me for what I offered. I asked if he could put new tires on it and he said sure! Then he detailed it out and I picked it up!! He made the purchase as simple as can be. Not to mention he offered one of the lowest finance rates around! read more

I am from California and I am used to fast-talking, pushy used car sales people. These guys are FAR from that! I had the best experience EVER buying my Toyota Corolla from these guys. It is easy to see why they have been in business for more than 17 years! I walked in and browsed all the cars but didn't really see what I wanted. I test drove a Corolla that was a year older than I really wanted, so I let them know what I was looking for. Luis told me that he could get me what I wanted so I gave him my number, and less than a week later he had EXACTLY what I was looking for! I test drove it, showed it to my wife, and went back and bought it. :) AND... It still has a factory warranty and only 47K miles!!! (Turns out that it was missing the scissor jack and the glove compartment handle, so Luis had me bring it back and he had everything fixed for me. He even had his mechanic adjust the parking brake because I didn't like the way it 'felt.' LOL) I am VERY impressed with the professionalism and expedience they displayed, not just Luis but all his coworkers. Oh yeah, the credit union he works with got me 5% APR, YAS! I will not buy another car unless I get it from High Desert Auto Wholesale. Now to convince my wife to get rid of her Kia and go to High Desert! LOL Do yourself a favor and skip the big dealerships if you are looking for a pre-owned car. read more