Brian at Affordable Computer Service was extremely knowledgeable and helpful. He took time to explain options with me concerning my computer repair. I highly reccomend his very personable service! read more

I always use Affordable Computer service for computer repairs. For maybe 7 years now?(I've only had 3 services in 7 years.) he gives great advice for your computer as well. First service, he fixed a cracked screen. 2nd service he looked at my laptop. It burned out. 3rd service my daughter broke her laptop taking it to school and another kid stepped on her bag. And now is the 4th. My kids have cracked the screen on my MacBook Pro. Needless to say I won't let my kids touch my stuff again. But he fixes it. If he can't he will advise me what to do. So I can't complain about his services. read more

Having had a bad experience with another business in the past I didn't know who to take my computer to this time. No one I know could recommend a place so I rolled the dice and went to Affordable Computer, a decision I am happy with. Brian is fast and efficient. I called around and people told me it would be several days before I could have my machine returned but Brian fixed my virus problem overnight and for less money than the competition. The next time I need a machine repaired I'll know where to go. read more

This guy is a charlatan and a fraud. He told me he was going to diagnose what was wrong with the computer and let me know the next day what it would cost to repair it. Two days later he still couldn't tell me what was wrong and advised me that it was $250 so far and he didn't know how much more it was going to take. When I questioned the ethics of what he was doing he got very hostile and hung up on me. Later he texted me and reported the computer would be ready the next day. Mysteriously, the most recent documents are missing from the computer, and not by accident I am sure. Stay away. read more

You seriously cannot beat the service and price of Affordable Computer Service and Repair. I have been taking my lap top to Brian for 2 plus years now. A couple of the issues I have had were the result of user errors. Brian was able to explain to me what I had done and how to avoid making the same mistake in the future, and he did this in a techy language that I could actually understand! Recently, my hard drive crashed and Brian was available that day (it was a Friday) for me to bring my computer in and had it working and ready for me the following Monday. Brian's prices definitely beat any other that I have found and his work is phenomenal. Not only that, but he is a really cool, down to earth guy, too! I would like to comment on the review that a customer left regarding the sticker that Brian placed on his laptop - If you bring your computer in to Affordable Computer Service, that sticker with Brian's number could save you or a friend down the road, when another computer issue arises. To sum it up, thanks to Brian, my laptop will probably last a couple of years longer than it would have, if it weren't for him. read more

Brian is professional, thorough and great to deal with. He took the time to explain what was going on, and told me what I should do differently at home to increase my laptops performance. Superior work for an extremely reasonable price. Go to Brian first! read more

This is the best place around for fixing your computer hands down. Brian was extremely efficient and very cheap. He helped me get through my problem and did so very well. He managed to restore all of my information and EVERYTHING on my computer despite a failed hard drive and multiple viruses. I won't be going anywhere else. I can promise you he's cheaper, he's faster, he's better, and he's a better guy than any other option you are considering. Don't waste your time going anywhere else. read more

This is my second review of Brian and Affordable Computer Service.... and things just keep getting better. After deciding that one of my present computers was just too slow for the work I do, I asked Brian to guide me in getting a new desktop for my office. He steered me away from using a manufacturer I had previously bought from and toward Lenovo because he felt Lenovo offers better quality. It was a total relief to have some guidance around all of this...then he also helped me decide between the two monitors I was contemplating. When everything came he set it all up for me and was able to squeeze into a heavy appointment schedule during my day to install it. I can't tell you what a relief it is to have someone like Brian on my "team" and know that my IT needs are completely covered. Again I would recommend Brian over any computer tech I've ever worked with. You can't go wrong with him! read more

Called Brian to explain my problem linking to a printer, he was busy with a customer so after agreeing to fix it he said "I'll call you back". He took my contact info ( I wonder if he even wrote it down) never called back to this day it's 09.15.15. Don't waste your time with businesses that fail to do as promised. R.B. is there a minis star.? read more

Brian is great -- I was in the middle of a computer meltdown and he gave me a simple fix over the phone which solved the problem. Quick and easy! That's my kind of solution! read more

My wife and I were in Santa Rosa on Valentine's Day for the evening when her laptop which she uses daily for her two businesses completely died. I hadn't backed up the crucial data (my bad) so this was a REALLY bad situation. I found Affordable Computer Service and Repair in the yellow pages at the hotel er were staying in. I called Brian (this was a Friday night mind you) and he called me back right away. Brian told me to meet him at his office at 10am the next day. Brian determined that the motherboard was dead and that all the data on the drive was intact and could be retrieved in just a few minutes. Long story short is that Brian totally saved the day and charged a very reasonable fee for doing so. I highly recommend ACS&R! Thank you so much Brian! read more

My computer was a mess. After a few hours with Affordable Computer Service my laptop was running great. I found the service affordable and easy. Thanks for a job well done. read more

The bad experience in the shop is over shadowed by the inexcusable nature of my issue. When I got home I found to my surprise, a sticker applied to my laptop. It was placed there without my permission, prior knowledge and it wasn't entered in any agreement paperwork. This guy will mar any piece of equipment as he sees fit, despite any feelings the client may have. I was contacted by this company to enter a review into Yelp. In an email to me, this guy wrote, and I quote "They said the "resolution" to my label problem can be found in a product called Goo Gone. $3.00. About the review process on Yelp, You can trash my name and business if that makes you feel better. You have to include your real name and e-mail. I will respond with the truth." Here's the truth: The label problem is their problem and not mine. Why does this guy think I'm going to trash his business [does he feel everyone thinks at his level]? Why doesn't he have the business sense to apologize for applying the sticker without my expressed written and documented consent? Why didn't he either send the product he refers too or send me a check to cover the cost of the product and my time to purchase and remove the sticker? Why did he say I have to include my real name and email address [referring to reviewing on Yelp]? I contacted Yelp, this was their reply: "We require a valid email address to sign up for a Yelp account, but users are not required to include their email address in their reviews. We value our users' privacy, and wanted to make sure you know Yelp does not sell your email address to business owners or other companies. To learn more about how Yelp handles user information, please visit our Privacy Policy at http://www.yelp.com/static?p=privacy. [My personal note is to review section 4: Controlling Your Personal Data, this contradicts Affordable Computer Service of what I have to do]. I guess he will refer to Yelp as liars. Why does this guy say he will respond with the truth: he is calling me a liar before he has had time to read my review which hasn't been submitted yet? read more

Had to call the police and he lied to them telling them he did not have my property. This guy is a flat out liar. Took my computer in to have data recovered in early April was told it would take two days after I dropped it off. I never was contacted by him. Called his business about ten times and left my name and number on his voicemail he never returned my calls. Went by multiple times as well he was never there during normal business hours. Finally he answered his phone on 4/19. By then I had to file an extension to do my tax return because there was info on my computer I needed, which I explained to him was imperative that I get asap as I needed to do my taxes on time, as I previously stated he promised a two day turnaround and then it took me until 4/19 before he answered his phone. I only have a cell phone and can pull all my bills to show how many calls were made to his number. So by the time I talked to him I was extremely angry and yes I cussed this loser out, how can any one run a business like this. Then he sends me an email apologizing for the inconvenience and saying I can pick up my data free of charge. Ok fine, but same problem go there multiple times, and call trying to recover my property too no avail. The whole time he has had my computer he has also had our email address and phone number. He claims he had the wrong phone number but that is a lie as my phone number was left on his voice mail many, many times. Finally a few days ago I went to his business and he was actually there. I told him my name and said I was there to pick up my data and computer. He said " Oh you're that bitch " at that point I told him look I don't want any more problems with you I just want my property and showed him the email he sent saying I could pick up my data free of charge anytime. He said he didn't have my data or computer, started yelling at me to leave his shop which I refused to do without my property. I called the police and he told them I said he could have my computer which is another lie. He also told them he had taken my computer to Santa Rosa recycling, another lie. Then when he gets a Yelp review telling people my experience with him he sends an email saying he has my computer and data but will only return it if my review is removed from yelp first . My husband went to his business after receiving that email to try and retrieve our property and he starts yelling at him for not calling first and tells him he can't come in here and start harassing him. I don't really understand what his problem is but at this point I dont want anything from him as he has now sent several emails demanding that we remove our Yelp review using our email to harass us. I would never take my computer or data back from him at this point because he can not be trusted and its more trouble to deal with him then it's worth. My original review stands, be careful who you decide to trust with your property. I only chose him because he was the cheapest and said he could get it done in two days which did not happen. Buyer beware read all their reviews first. I 'm not the only person to try and warn people about him. If I could leave a NEGITAVE five stars I would!! But they make you leave a star to post a review. read more

BUYER BEWARE. My laptop screen was broken so I took it to Brian who asked for a $50 deposit and said it would take a few days. A week later, I called and he seemed to not know who I was or what I was talking about. Then he said he had to order the part and it should be in in a few days. Still no call, called back and he said It had just arrived and should be done by end day. When I picked it up, I forgot about my deposit and paid in full. I called him later and asked that he credit it back to my card. He asked me how much I put down (???) and then said he didn't know how to credit it back and would instead write me a check. It did clear. 6 weeks later, my computer screen went white. I was too weirded out to go back to Brian so I paid again to have it fixed elsewhere. The shop said that, the work previously done was "an abomination" and they can't believe it worked for as long as it did. My decision to not return was not based on the length of time it took to receive a part, but my overall experience and LACK OF TRUST. Never again. read more

friendly customer service, professional, reasonable prices, answers and returns calls promptly, good availability.

If you ever have a computer issue and would like to get an honest assessment and expertly repair, please come to Affordable and look for Brian. You will not regret it. I strongly recommend Brian at Affordable. read more

Brian is a helpful, friendly, very knowledgeable tech. He understood my problem and was able to fix it. It took longer than he expected. He probably should have told me it would take a couple of days rather than later the same day. Nevertheless I would certainly use him again. His prices are posted and are much more reasonable than the Geek Squad at Best Buy, plus you get the sense that he is connecting with you on an individual basis and he's local, not a big box store. read more

I had my power cord stolen. Don't use it. I sent to free survey intending to fix it cause I had a splash on power source plug and the motherboard might burned I supposed, maybe just the plug. He said my computer was useless, a mac book pro 17"and didn't send it back. Full of memory, perfect screen conditions, memory 8gb Ok and 1Tb HD working and full of information. I payed for cut Hd of and send everything back to me. After 2 weeks looking in the post office for a computer, Hd and power cord cause he said he didn't have any locate number, I received just the hard drive. After lots of complains and 1 month later after pay again the mail I received the computer without my power cord U$ 89,00, one year old that could be use in another PowerBook in my office. My friends in Dallas suggest me to report to police. For travel reasons I didn't . Nightmare. read more

I found Brian, when I first moved to S.R. through a real estate company whose computers he maintained. Five years later he is still the go-to guy for me. I'm a bit confused by some of the reviews, as I have always found Brian to be efficient, extremely knowledgeable and a reliable source of information and advice. I have had some strange issues and more than my share of problems. He has always come through, including when I accidentally initiated a recovery program on my computer and almost lost all my data (no back up) and raced to his 'ER'. I've learned the lessons he's taught me and when I have a question, he is always available to assist me over the phone. He's better than a therapist and truly 'affordable'.. I have full faith in his trustworthiness with any of the personal information on my laptop. He's got my vote. read more

Brian is honest, professional, capable and extremely competent. As an added bonus, his prices are very reasonable. We take our laptops to him for tune ups and when anything goes wrong ... it's nice to find someone you can trust, especially when it's an issue that is foreign to us! read more