Pros: This was such a unique car rental experience for our…read morestay on Kauai. It was 5 star all the way - good communication -easy pick up and drop off - zero problems with the vehicle. We reserved a 2025 blue jeep with one touch sky roof. Spendy, but we counted it as a way to fully enjoy the lush landscape around us. The one touch sky roof feature was absolutely fantastic. We could easily switch between buttoned up and fully open top as we ventured out between rain showers. I highly recommend this car rental option for being able to rent the exact vehicle you want, without having to guess your luck with the phrase "or similar". Cons: Being a unique car rental company, without long lines or disappointments to start your vacation, I will say it took a fair amount of trust to rely on the good word of the company that things would go as promised. There is zero in person contact at pick up or drop off. You pick up and drop off in a deserted parking lot away from the airport, closer to the cruise ships, using a lockbox. The uber ride airport to lot and reversed at the drop off was less than $40 total. We had one person get the car and pick up the others and all luggage. It was not a far distance, but not walkable. Lucky for us the rental was exactly as hoped for and we would repeat the experience if we are lucky enough to visit Kauai in the future. For those wondering why there are no recent (2025) reviews, I'll say there isn't an easy way to leave a review on their website right now.

My husband and I just want to give a shout out to Alii Car Rentals for the amazing experience we…read morehad while vacationing in Kauai recently. Anwar let us use their brand-new Nissan Rogue SUV, and it was one of the smoothest vehicles that we have driven! The vehicle was clean and in great condition. From the pick up and drop off at their lot, everything went smoothly. The instructions were very clear and easy to follow. No lengthy and cumbersome paperwork to fill out. My husband and I highly recommend Alii Car Rentals for your vehicle rental need in Kauai. You won't be disappointed!! Thanks again, Anwar and Alii Car Rentals!!

Out of all the major car agencies, Budget is the one that I've probably used the most for personal…read moreuse. It is one of the 4 car agencies that Costco travel uses, and like the other times we used them, it turned out just fine. Budget started out in 1958, and became part of the Avis Budget Group in 2002. It has over 1,300 locations in the U.S., with quite a few outside of airports (where the cost can be lower). This location in Lihue is part of the airport complex, within walking distance of the airport curb, but also providing frequent shuttle service. I booked a week rental (since once you pass 4 days, it is just as cheap to rent for a week) through Delta Travel this time (mainly to get matching MQDs), and didn't have to prepay. Using a Sapphire Reserve credit card meant getting primary collision/comprehensive insurance automatically. Budget does not charge for a second driver if spouse, and doesn't require their identification. Thus, I took off after deplaning, to see if I could beat the rush of people to get in line. Ended up walking to the location with luggage: wouldn't recommend it, just better to take the frequent shuttle. There were 3-4 associates working the counter, but the car rental just takes time so ended up waiting in line for a bit. My fastbreak number did not transfer through, as I later found out, so not standing in the fastbreak line was the right call. My biggest issue was that after I was done checking in, was told to wait at the curb for the car to be brought to me in 5-10 minutes. Ended up being almost 40 minutes...just wish I had been told that upfront. Got a Chevy Impala, which ended up being a good car for the week, as long as you stay on paved roads. Returning the car was similar to other busy locations: the check-in folks couldn't keep up with returns, so just told us to leave the key and go (didn't ask us any questions). I'm always hesitant about doing this (just feel better if I can get a receipt stating that I returned it on-time, and full)...but there really isn't much choice. I did get a receipt about 1 hour after the return, with the charged price being about $4 over the quoted. The shuttle driver to the terminal was pleasant and helpful, which made the last interaction with Budget being an agreeable one.

PLEASE PLEASE PLEASE…read moreDO NOT get a rental from budget in LIH Wait time is more than 4 hours (no kidding) and the car was dirty

Communication was thorough, clear, prompt, and friendly from first contact all the way to wishing…read moreus a safe trip home after our trip. I had heard the nightmares about the big box car rentals from friends. Pineapple Express is a saving grace, to say the least. The whole experience was phenomenal. They picked us up within 3 minutes of grabbing our checked luggage. We were in our rental SUV after a very short ride to their lot & a couple of signatures, instructions, and snapping some photos. We always take a short video or take pictures for our own protection when renting, I thought it was great for both parties that Pineapple Express makes this a part of the simple process for the benefit of both parties. The vehicle was clean and comfortable. The beach umbrella & cooler backpack were much appreciated! The yummy pineapple & towels were a great surprise. You sign a waiver & agree not to go off roading or use dirt roads for beach access. I was a bit nervous about accidently ending up on a dirt road (I'm a very cautious person by nature) but using Google maps & satellite view, I was always able to find paved areas to park. In one case, we just hiked in a little further and that's always a bonus in paradise to me :) Their communication is so good, I'm sure if you have a question about a specific area before you head there - they can guide you on whether or not it's ok or offer an alternate plan. We had tracked in a bit of sand, so before returning the vehicle we shook out the weatherproof mats - which were so easy & handy! They were great and brought my husband back to our hotel vs. the airport as we were not quite ready to head home yet. From start to end our experience was amazing. We will always use Pineapple Express when renting a vehicle in Kauai! The whole team is fantastic. Mahalo

NOT RECOMMENDED!!! I should have listened to the other reviews about this business scamming people…read morefor fees. Attached are pictures they sent me about how horrible the car was left when some sand and crumbs were left inside. I was courteous to clean out as much as I could but after 6 days some signs of use will be present. I don't travel with a vacuum. I'm attaching pics that THEY sent me so you can judge for yourself. (First 2 are from them with the horrible mess left behind and 3rd pic is how I received the car with spots along interior and mud left on passenger side) Then they claimed that sunscreen was left all over the car when spots were already visible from the pictures taken before rental. I have rented cars in Hawaii and abroad at beach destinations without ever having an issue. If the car is returned with slight signs of use the owner flips out. They will probably reply in a similar manner about how egregious it was but my advice is to just avoid this place. We had family rent a vehicle from another business without any issues.

This is by far the best experience I have ever had at a car rental business . I had a problem with…read morethe cars overhead lighting . Drove it back to Enterprise the next day . Nala greeted me in the friendliest way and explained it was a simple fix by adjusting the light control. Tobias the manager was tremendously sympathetic and understanding and made sure I was well taken care of. They could not have been more friendly and accomodating . I will always use this Enterprise as they have the best staff.

We caught the shuttle right away and were first in line. We were out of the office in 5 minutes. We…read morehad an issue with our car but it ended up being my husband's fault as he had not closed the door properly. The jeep worked great and the check back in was super quick.

Only writing this review to balance the other reviews that are obviously valid, but don't represent…read morethe entire business. A business that rents hundreds of cars, and gets 3-4 bad reviews is still doing something right. Arrived at LIH, got on the shuttle (no wait, lucky) got to their compound, car was already parked outside. Spoke to Michelle...she was truly, truly amazing. She was welcoming, warm, and extremely polite. It was a delight working with her, and her giving some tips I haven't heard of being on Kauai. My only criticism was that the car was definitely not cleaned well enough for my liking. I suppose that's do to turnover... but that will be taken to account. Return of the vehicle was smooth. Uncle on Thursday night was very polite and super funny to talk to. Just great customer service from arrival to departure. I will use SIXT again on Kauai should the same deal pop up for me!

Stay away from Sixt. Period…read more This location pressured me into buying their insurance despite having full coverage with my own car insurance that includes rental coverage. After I returned the car, the staff cleared it during the walk-around. No issues. No mention of damage. Then I disputed the insurance charge and got it refunded. Two days later, I receive an email claiming there's damage to the vehicle. I called to discuss it. The damage department won't speak to customers--apparently that's their policy. When I questioned how suspicious that sounded, the rep laughed and hung up on me. Called back and got a different rep who said the first one left no notes. Now I'm fighting with this company over damage I didn't cause, with no way to actually resolve it. Stay away from this company. Look on Google and see what people say about sixt. It's disgusting.

Minimal line when we arrived. Pick up shuttle was smooth, and frequent. I've been in long lines…read morehere before. Preferred customer helps a bit. Our minivan had stains of mud and dirt everywhere. Dents and long scratches around the whole car. Unable to call to reach anyone. Didn't want to risk going back to get a replacement car if none on stock. Will await my experience telling them the situation when we return. We did document with corporate office.

It took 2 hours to get the car. The manager and staff were not friendly or helpful. I would not…read morewant to come back.

Island Cars was amazing and helped me get into a safe rental vehicle for less then the airport…read moreprices and the staff was amazing and so friendly. The whole process was fast and smooth.

I honestly have no idea how this business is still operating. Based on both my experience over the…read morelast two weeks and the reviews I've read, I'd strongly recommend renting somewhere else. I first spoke with Heidi about pricing and available cars. Every time I called, she told me to call back because the owner wasn't there. Apparently no one can book a rental unless the owner is present, which seems like a huge red flag for a rental business. After about my fifth phone call, Heidi told me the owner still wasn't back and that they "most likely" wouldn't have any cars available for my trip...which is still a month away. A few days later I called again, hoping to finally speak with the owner. Instead, I got Terry. I honestly don't know how she works in customer service. During the call she actually said things like, "Ugh," and, "I can't do this right now. Call back when the owner is here." I was completely shocked. Can't do what? Your job? Two days later, I finally reached the owner. I explained how unprofessional Terry had been, and he literally laughed and said, "Well, yeah. No worries, I'm back now." There was no apology or concern whatsoever. I also explained that Heidi had originally quoted me $420 for a week, then later said they probably wouldn't even have cars available. The owner laughed again and said, "No, we have cars." Then he informed me the rental would actually be $600 instead of the $420 I'd been quoted. After that conversation, I came here and read multiple reviews from customers who said they were quoted one price and charged significantly more when they picked up their rental. That was enough for me to decide to take my business elsewhere. Between the inconsistent pricing, lack of communication, rude customer service, and the owner's dismissive attitude, I wouldn't trust this company with my vacation or my money. Rent somewhere else... you'll likely save yourself a lot of frustration!

We arrived in Kauai a few nights ago. We booked a midsize SUV. When I checked in with Chioban…read more(sp?). She was super friendly and welcoming and check-in was super quick without hassles. I asked for leather seats since I have a condition where I have pain with sitting if the seats are not tilted upward and solid like a leather seat. There were only upholstery seats when I went outside to look so I came back inside to talk to Chiobhan. She went and found a leather seated car that had just been returned and said it'll take 15 minutes to clean which we were fine with. When the Mazda CX-50 car came out, we got in and took off but after about a mile or two, I was having pain because the seat was not very good and didn't tilt upward. So we turned around and went back in the parking lot and I was greeted by Alan and told him I'm having pain and I'm willing to upgrade for a better car. As I was heading back to the office, I saw a higher model Mazda CX-90 AWD and sat inside it and it was really nice and the leather seats were more firm and tilted back like I needed. I took a picture of the license plate and told them this is the one I wanted. They said no problem but I need to pay an upgrade for you and I said I'm happy to. Both Chiobhan and Alan we're super friendly and no nonsense and were quick to respond and take care of business with a high-level of customer service and in a very timely manner. I drove away very happy with how I was treated and with the car. Now I'm driving around with a beautiful and comfortable higher level Mazda SUV. I just need to remember next time to order a crossover or premium SUV.

I rented thru Costco for my Hawaii trip and got Alamo. When we arrived there was a wait for cars…read morewhich was a bummer, BUT I'm giving 5 stars due to the oustanding customer service of how it was handled. Because of the wait they gave us a discount without even asking. Because it was thru Costco, they had to mail us a check. Gili, the manager, was fantastic about making sure the check was processed and put through. They were also able to put us into a nicer car, making our overall experience that much better on the island. Would gladly rent from them again and know I will be taken care of.