We have bought a Washing Machine and Dryer, Microwave, and Dishwasher over the last 9 years. All…read moreSamsung products. Several other top name brands, along with lesser-known brands, and a lot of options to pick from. Absofrekintootly fantastic experience each time. Great service each time. Helped with financing. Great prices. I even bought a part for a different product from the onsite repair department. He was very helpful finding the part for a good price. We are going to buy a Refrigerator this Black Friday from them. 11/20/2025

Recently purchased a washer and dryer combo here. The dryer looked like it was dropped off of a…read moretruck onto its side. It did not work. I've tried to get ahold of someone for 4 days with out any response back. Stay away from this place.

If only I could give zero stars…read more... The service technician, Nick, has been to my house three times to fix my ice maker. Not only is it not fixed, but he never contacts me, like he says he will, to set up a follow-up appointment. After contacting the company by email and phone, they've dropped me and will not be providing follow-up service. Wow.

Al the owner is a total jerk. He advertised a fridge on Craigslist that said "like new" and only…read moreshowed photos of the inside and front. He did not show the sides. The fridge was delivered without any padding or protection and so the side that was lying on the truck bed was completely scratched and dented and covered with dirt and dead flies. I told him he did not have full disclosure in the ad if the dents had been there beforehand. When I complained he told me I shouldn't have signed for it if I didn't like it and offered no refund or compensation. STAY AWAY!

I am having a lot of trouble with the service department in handling issues ( not cleaning dishes,…read moresoap dispenser not opening, and water leaking on to the floor during a cycle) with the dishwasher ( under warranty still )I purchased two years ago. They sent out a technician last Tuesday 7-2-24 who according to my ring camera and my son was only there 10-15 minutes to assess the dishwasher. He made two recommendations( purge hot water and raise the drain hose) which I have corrected, but I still have the dirty dishes problems. I can't seem to get anyone to follow through and solve this problem other than suggest they can send out another technician and I would owe another 95$. Not GOOD AT ALL

I called to find out a price of a refrigerator. The person I spoke with told me he could not give…read morethat information over the phone. I gave him some of the prices that had been quoted to me and he finally did give me a price. He also quoted me the sales tax and the delivery charge. The next day my husband went to the store to look at the refrigerator which was actually higher in cost then at Best Buy, Home Depot and Lowe's. They were not willing to meet the price of the competitor which was okay but also quoted the sales tax would be for their area (higher then ours) and the quoted delivery charge was $10.00 more then the phone quote I got the previous day. BTW-Home Depot, Lowe's and Best Buy do not charge a delivery charge. Sorry, I will not buy at a store that changes their quoted prices within a day. There are other options.

Was there just looking around and Tati was extremely helpful and personable. It's hard to find good…read morehelp these days and she's a step above the normal human interaction.

Best Buy has one of the worst apps for any account management I've ever seen. They make it…read moreincredibly hard to pay bills and do anything through your account portal. It's unfortunate there isn't a lot of other electronic stores around. If there was I wouldn't go to Best Buy ever again.

Checked out their Black Friday deals, and actually found the exact appliances for a few hundred…read moredollars less at Lowe's. Staff was very welcoming and friendly. Gave us time to shop without hovering like a lot of business do. They have a large selection, just wish their deals were better than the big box stores.

The experience over all working w Michael from Mike High Appliances, & the scheduling to the…read moreinstall was an easy process. The cost was reasonable for what I needed.

Seamless. Bruce came in the morning to inspect the furnace. He noticed a couple of problems and…read morealso showed us a big issue with the water heater. He gave us a reasonable quote and Luis & Luis (father & son!) installed a new water heater and did other repairs before 4 pm. Problems solved by very pleasant and respectful professionals. Awesome! Thanks, all!

I had this company come out to my home to work on a whole house fan that stopped working. The…read morefirst tech was totally confused so a more senior tech came out ($$$). I supplied original documents to make the troubleshooting easier. They finally performed a basic test to prove the motor was ok and the remote had failed (I already knew that). End result was a $300 bill with nothing to show for it! I asked them to give a quote to eliminate the remote. Another $880!?!? No friggin way. Never use them again!

Luke in garden yesterday was extremely helpful and very knowledgeable. He helped me find everything…read moreI needed for my project!

This location has a horrible customer service . We arrived at 9am We wait 45 minutes to get a…read morecabinet we can't reach . And another 40 minutes waiting in pro services to Pay. They have 5 computers available and just one person working in that area on Friday morning. I don't have CERO star option or NEGATIVE OPTION

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

We came in with our family of five ready to buy a dishwasher that day. We spent 30 minutes without…read moreanybody offering to help us and had people come behind us get helped before us. We went across the street to Home Depot right away and bought our dishwasher the same day.