Sergiy was professional, quick to come and diagnose the problem. He came within 24 hours to fix us…read moreafter the part we needed was ordered. If I have any other appliance issues; he will be the technician I use. He even waited for me to clean the bottom of the freezer that I couldn't get to without him dissembling it.

Sergio was excellent and was able to replace the garbage disposal and replaced a light in the…read morerefrigerator. On time and clean and discussed options. Well done!

I bought a LGE washer dryer tower. I got a fair price on an unboxed scratch unit. Salesperson was…read moregreat but others in the company dropped the ball a couple times. The delivery was tough to get done. First dispatcher was good but had to reschedule with store after calling second dispatcher that insisted, that I got a call from drivers during first attempt but did not. My call to and msg to "The Presidents Line" was not responded to. Guess it's just there to talk to the universe. It's tough to get rebates through their system done but the IT online guy was helpful. I've bought my appliances for the past 15 plus years with them but will be shopping and possibly using other sources especially because of the lack of the managements concern and some grumpy employees. Many details left out but this could be a short story. All that matters now is my renters have a working unit.

I am so disappointed in my recent experience at this Parker location. We have used this location in…read morethe past (2016) with excellent customer service and pricing. This time around I just needed a new dryer and an employee named Matt helped me out. I paid for it and he said he scheduled the delivery and someone would call me. When no one did, I called the store and Amy apologized and said he had not scheduled anything (also Matt was no longer with their company). Now I was an additional week out from receiving the new dryer. When no one called to confirm that second delivery date, I called back and Amy had not scheduled it appropriately either. After that, I cancelled the order altogether as the manager Jeff offered a measly $100 credit as an apology. I confirmed the cancellation with John and after 7 days and no refund hitting my bank, I called AGAIN. Klein answered this time and said the refund had never gone through! When I spoke with Jeff he blamed it on the fact that I used AuthV payment type (link sent to you via the phone) and it was a holiday weekend. WHICH IT WASN'T WHEN I FIRST SCHEDULED THE DELIVERY. This store has really gone downhill and I am so saddened to not do business with them again. Senior leadership should be reviewing these countless customer service issues at this store. There is a HUGE disconnect somewhere

Oleg was absolutely amazing when he came to fix our dryer. Extremely professional and quick! I've…read morenever seen anyone undo a dryer so fast and get to the issue. After going back and forth with my partners about getting a new dryer or doing the work. Oleg said he would warranty the work and showed us it was a great value to go with fixing over new! i appreciate High City Appliance for their punctuality, pricing and professionalism!

Victor solved the problem others could not. He was prompt,…read moreprofessional and knowledgeable. We will use High City Appliance again.

Well, we needed our Maytag dryer repaired - it was squeaking for a couple of minutes with a heavy…read moreload. I called to schedule an appointment, I was in no hurry. They were actually able to have someone drop by the next day. Kelly arrived on time with a smile. He started the dryer, said he could hear it (I couldn't). I was afraid I was going to have to get ten wet towels for the thing to start squeaking. He said it was probably the rollers and / or pulleys. I told him to fix it, the Fonzi method does not work. He replaced the pulleys and rollers. I gave it a couple of weeks but the dryer does not squeak any longer. The price for the service call was more than reasonable. He checked the dryer for dust / lint / hair and vacuumed it as well. Mr. Appliance of Parker still provides great service at a reasonable cost.

Straight scam artists. Whatever you call on for a repair…read moretheir estimates will be what a new appliance will cost. So of course you turn it down and they collect the diagnostic fee.....Con Artists DO NOT CALL THEM

Great Local Small Business. The owner is eager to help anyone at anytime. The staff overall is very…read morecustomer oriented. Being in Retail is hard, people can seem demanding and down right condescending. The staff seem to know how to handle rude and unrealistic expectations from customers with class. For those who complain about parking...think about the customer base Sears has. Elderly folks who frequent the store because they know the name brand. Be courteous & park somewhere else if you are not shopping at Sears. It's not nice to make our elderly citizens walk farther because you are young & lazy.

I've been to the other location in the past and just recently went in to get repair parts for our…read morewasher and dryer. Scott was very helpful and pulled down all the part numbers, wrote them down and priced them out for me. My wife and eventually decided that it was time to replace, rather than repair so we went looking at the Sears Outlet store and another big box home improvement store but the set we found (and the price we wanted) was at this store. We got great service, a great price and super fast delivery. I read the reviews of the other location but I understand there is a new owner and I did not experience any poor service at this location.

Great service and fixed my stove right away! very friendly and knowledgeable service as wellread more

Rob was awesome! He diagnosed the issue over the phone, scheduled for a time I was available,…read moreshowed up on time, fixed the issue quickly, and the cost wasn't bad. And other parts of the fridge work better now too - go figure! We will for sure call him again if something breaks or is malfunctioning.

Big shout out to Mike O'Rourke at Appliance Factory for going above and beyond to make the customer…read morehappy. After a very bad experience with our counter top vendor who lost many parts of our new Monogram range top, we reached out to Mike to order replacement parts. Mike took care of everything and exceeded our expectations. Mike keeps us updated throughout on status of our orders and delivery. We will definitely come back again and refer. Is there a six star option on Yelp?

What a joke of a company! I will never order from them again. They screwed up my delivery so I had…read moreto get a trailer and pick-up myself then I was lied to about how they would make it up to me and they did nothing! They hire morons that do not know anything and are always outside smoking.

This location we been to a number of times. I'll usually…read morebuy a few plants, flowers from the garden center. Cleaning supplies here are abundant and if there's a good deal or clearance. We were shopping for something specific today. And took some measurements before going in to look at the refrigerator. There were. Few good choices and LG has been a go to for us in the past. After a few photo ops we decided on a refrigerator but will have to come back. Also my dad veteran 10% off. The bathrooms were clean for womens bathrooms. But the smell in the hallway was not so pleasant. I'm not sure about the registers if it's only self checkout or registers open like they have at Home Depot.

Parker location. 6/2/26 12 noon. Garden Center Manager standing around with employees and chit…read morechatting while I'm standing there at the register waiting for them to end their social hour. Cashier made a mistake and sold me soil that wasn't in stock. I found this out when I got to the pickup area and couldn't find the product. Garden Center Manager processed refund but acted like I was interrupting her day. She was also sucking on a straw and drinking a drink in front of me, which seems very unprofessional for a management level person to be doing. She never even said thank you, sorry, you're welcome or anything you would expect from a manager who witnessed this entire debacle. She needs some serious attitude intervention.

My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

Ran in this morning and needed urgent help in the paint department. This department is always great…read morehere. Glen has helped me in the past when helping out. Today I got David in paint. He is a perfectionist and matched my paint perfectly. He was very helpful, kind and knowledgeable. My project was a bit difficult and he surpassed my expectations. Now it's up to my Painter, but I feel pretty good about him too. Thank you, David! You are lucky to have him there.

Embarrassing. Waited 15 minutes to buy a string trimmer. No one showed up. On my way out saw…read moremultiple employees doing nothing, aimlessly wandering around like a bunch of people at an old folks home. Went to Ace hardware to buy what i need