Dulce was our funeral counselor. Very nice professional kind caring and informative. I can't thank her enough for her compassion and commitment. She made a difficult times for my family and I a little less painful and we are great full for that. read more

Losing a loved one is one of the most painful experiences anyone can endure -- and unfortunately, Funeraria Agape only made that process more difficult and traumatic for my family. What was supposed to be a dignified and respectful farewell for my father turned into a nightmare of disorganization, miscommunication, and blatant disregard for our grief. From the beginning, we were passed around between staff, starting with Dulce, who handed our case off to Clara without a proper handover or clear communication. Clara and I established a plan and timeline, but what followed was anything but structured. Despite multiple conversations and providing all necessary information for the death certificate and international transport, critical details were repeatedly entered incorrectly. We were coordinating the transfer of my father's remains from Los Angeles to Mexico, and these errors caused major complications with the Mexican consulate -- adding unnecessary stress to an already painful process. Timeline of events: * My father passed away on 6/19. * The doctor signed the necessary documents on 6/29. * Agape didn't register the death until 7/3. * Cremation finally occurred on 7/5. On 7/5, we delivered an urn we had purchased for my father -- only to later find out that he had already been in Agape's possession. Why was I not told this? When I confronted Dulce, her explanation was weak and dismissive: "Clara dropped the ball." To add insult to injury, she offered me $50 as compensation -- a gesture that felt like a slap in the face. This was never about money -- it was about respect, transparency, and honoring my father's memory. The entire process was exhausting, emotionally draining, and filled with preventable mistakes. No family should have to chase down answers or correct paperwork while grieving. Funeraria Agape may present a polished appearance, but be warned: they treat your loved ones like logistics, not human beings. Their customer service is, quite frankly, dead -- and their lack of professionalism and empathy was a betrayal during one of the most vulnerable times of our lives. Do yourself a favor: avoid this place at all costs. Your loved one deserves better. So do you. read more

Losing my stepdad of 33 years was already painful. Unfortunately, Agape made our experience even more so painful and traumatic. They are unprofessional, super unorganized and they do not communicate among each other at all! First off, I sent 35 pictures in 4 separate emails and somehow they never received it. So I had to send them again. Then, I was told that bc they can't find the pictures, nothing was going to be displayed during the viewing. Like how is that my fault. On top of that, they didn't even post all 35 pictures I sent them. There were a few missing. Very unorganized. Second, my mother went multiple times to show her face as my stepdads partner. Even tho they are not married she established that she was his partner for the past 33 years! And obviously mentioned me as his stepdaughter. He raised me therefore, he is my dad. Tell me why none of this was ever communicated to Henry the hearse driver. On the day of the burial, Henry never acknowledged my mother or myself. I thought that was bizarre so I went up to the casket with my mom and what should have been a peaceful goodbye turned into a confrontation scene. Right in front of all my family we were stopped. And then I felt like a slap in the face when he asked "who are you?" My heart sank--when I told him I'm his daughter and that's his wife he straight up said "I was told he didn't have any kids or wife" --Another slap on the face. He never apologized, instead he kept trying to prove himself right like if I was in the wrong. I felt like I didn't exist...we both did! And all he said was "go ahead" after the fact he was going back n forth with me. I felt hurt and betrayed by Agape. I don't understand why the staff never mentioned my mom and I to the driver. I definitely did not feel valued in this whole experience with Agape. Their lack of empathy was a betrayal. I do not recommend them at all! *Save yourself the stress and trauma during a difficult vulnerable time. read more

Fast and reliable communication and service....I know the place from previous visits and family/friends always talk nothing but good things and I always kept it in mind...Until this January 2024 that I and my family used there service and I can say they made us feel like if it was there own loved one...Thank you so much for the help...Ask for Dulce best person ever...She went on and beyond for us she will do it for y'all...Thanks Agape Funeral Home read more

Agape Funeral Home - Allow my mother and his son see him when arrived from Mexico...No other place like them - Funeral Services & Cemeteries Near Me - Los Angeles, California

Their were friendly and it was clean it was a really good service they did and everything was really clean

Excellent service, very professional and affordable. Mr Diogenes Lopez handle the whole process very professional, very kind and thoughtful person. He is very responsible and accountable, always promptly answered questions and provided support all the way till the end. I could not asked for a better service. read more

I only received warmth and quality in all the service for my father. I am very grateful to all the staff. Dulce and Laura were amazing to me. They were very patient and kind. My family and I thank you for all of this. read more

The administration is so disorganized- they called me to pick up the ashes and when we arrived they were not trying to release the ashes to me unless another family member approves. Since when do you need approval from another family member to pick up ashes- if i clearly have the receipt for all the expenses. She tried to say it's protocol but it was clear bias. She then called the other member cellphone and proceeded to ask for permission. She was convinced by the other member to humiliate us. This employee of the funeral home should be held accountable for their wrong doing and negligence read more

Please do not come here all they care is about money they are very rude and unprofessional. You will pay for services that you will not receive read more

We had the service for my beloved father here on 10/13/18 Fernanda Gonzalez was my event coordinator she was amazing through the whole process. Everyone here was very friendly and compassionate and made this very easy for me and my family. Prices here are also way more affordable than other funeral homes. Nelson spoke and coordinated everything on the day of, and made me and my family feel very comfortable. Fernanda even made me a letter to excuse me from work the same day I asked for it. I would definitely recommend this funeral home. read more

This funeral home is horrible. They are crooks and do not provide discounts for veterans. Also they do not honor contracts signed. Please report them to Cemetery and Funeral Bureau if you have any issues. read more

Agape Funeral Home - Funeral Services & Cemeteries Near Me - Los Angeles, California

I am very satisfy with their service thank you so much for all your help everything was very organize and on time, the whole team help me give my mother the service she deserve. Thanks and may God bless you always. read more

If it wasn't for Dulce and Rudy, this would have been a 1 STAR Review. My experience with Dulce and Rudy was uplifted and made up for the poorly unprofessional treatment by their so-called manager Griselda - which didn't even disclose that she was the manager and Francisco, who really was useless up until it came to collect their fee. Anywho, I understand that these are hard times and the understanding we received thereafter was appreciated. read more

Wish I could give ZERO stars. These people run a scam and prey on those that are grieving, do not speak English and have some sort of kick back going on with the Ecuadorian Consulate. Our beloved Abuelita passed away and when her daughters, my mom and Aunt, who English is their second language, went to the Consulate to arrange to send my Abuelita's remains back to Ecuador they were told this place was wonderful and would handle ALL of the paper work. What a crock! They charge $2000 for the package which is supposed to include the viewing/memorial, paperwork and transport to Ecuador. What they don't tell you is that you will actually have to do all the leg work. Run around to all the places to get the paperwork to make it all kosher. Including the death certificate. They basically rubber stamp it and ship the body. Oh and the service for the loved one... Well it is in the ghetto and from what I have read there are no guarantees that the priest will even show up. Service is supposed to include prayer cards, guest book, gloves for pall bearers, staff person for support etc. So we decide to go to a real church now they are not putting any $$ into it. We have to pay to rent the coffin $650. But wait they are soooo kind they give us a $200 discount. Oh and they forgot to mention that the $200 discount is exactly what they will get from her social security, so NOPE not a discount. Then getting a guest book and prayer cards are like they are being sooo generous and providing it to us for no extra charge. Well guess what that is part of the package!!! Oh and the white gloves... Wellll since we are not doing it at their dumpy, skanky location we are supposed to pay $12. I call and talk to Katherine the funeral coordinator, who is worse than any used car salesperson I have ever met. When it comes down to it she says she will talk to her supervisor about not charging the $12 for gloves. No it's not a lot of money on its own but when you look at the whole nickel and diming let me tell you it all adds up. Oh and the funeral is at 1:30 in The valley and their plan is to have the body at the church at 1:30. Seriously!!!! But wait they can't confirm anything with me because I wasn't present when the hosed my mom and Aunt. Ok so great I have mom call them and confirm. Mom calls to confirm and they give her all kinds of grief. As for the gloves they tell her. "We charge $35 for the gloves but to make things right we will only charge $12." ARE YOU KIDDING ME! The stupid gloves actually only cost $12 to begin with. Are you getting the picture? The level of dishonesty and manipulation preying on the most vulnerable is disgusting. Again, please do not give these people a moment of your time or a single penny. There are so many good and legitimate funeral homes that speak Spanish and deal with transporting remains out of the country. Please don't go somewhere just because the consulate recommends them. I bet you money there is a kickback going on here!!! As I said they didn't take care of all the paperwork. Not even the death certificate!!!! Run and run fast!!! read more

Horrible services. Staff has no respect for the family. Offered coffee and bread for the viewing and had only a limited amount of coffee the day of the viewing. The person who did the make up for the body did horrible job. My brother looked nothing like he did when he was living. I would not recommend this funeral home for any one!! The only good employee we encountered was the driver who transported the body to the cemetary. read more

Griselda was helping my family and I the whole time.She was really nice at the beginning when we were doing the contract and after that she was so rude. She would ignore our calls. We wanted to call a priest for a mass for our loved one and she never bother to set that up. We obviously couldn't do it because the funeral home had to schedule with them. I also included in the package a huge arrangement of white roses. It was suppose to be 3 sets of Roses. What we got were all red and white carnations. They looked really bad.That's not what I wanted!!!! I wanted all white roses and that's what we agreed on. Horrible service and staff! This people don't care. I don't recommend anyone to come here. read more

The priest they hired never showed up to our service. However, the facility was clean .

The employees do not understand English, and still seem incompetent, even when you communicate with them in Spanish. Regardless of which language you're speaking, expect to explain things 2 to 3 times and still have to speak to someone else so they can understand. PRICE: They are the epitome of you get what you pay for. Yes, they are on the more affordable side, but it's worth the peace and quality of services to go elsewhere. You pay around 2,500 for the service, including casket, pall bearer gloves, prayer cards and a spray of half dead carnation flowers. We ended up using Agape solely for the mortuary/embalming services and viewing, then had the funeral service at Inglewood Park Cemetery, which I would highly recommend 10 times over Agape. MY COMPLAINTS: * Most of the forms are in Spanish, including the application for death certificate. I was told that Agape's personnel simply takes the information from the form and submits the request for certificate online from their office computer. It still makes it difficult to make corrections. My mother's death certificate was incorrect a whopping THREE TIMES. 1). Their makeup is horrible. We did the I.D. two days before the viewing. I expressed that I was horrified by how my mother's makeup looked and wanted to cancel the viewing and have a closed casket. She looked very gray and the positing her casket made her look like she had no neck and was very uncomfortable. Agape told me that I didn't provide a photo so the makeup didn't know what to go by. No body told me to bring a photo, yet they told me to bring unnecessary items such as perfume and costume jewelry for the viewing. Even without a photo, what makeup artist would paint a person's face gray? I happened to have a photo of my mother the day of the ID and gave it to the make up artist. She agreed to re-do the makeup. When I came back the next day, my mother looked slightly better but still looked gray. I said you guys use one color of makeup on everyone don't you? She didn't respond. By the grace of God, Inglewood Park arranged for their makeup artist to drive from her home and go to Agape to fix my mother's makeup 20 minutes before her viewing. She didn't have her usual utensils so Inglewood Park's makeup artist and I literally gloved up and used the makeup we happened to have in our purses. We had to remove the gray looking foundation, give her the proper color foundation and added eyeliner, mascara, blush, and red lipstick. She looked great and like her old self. Even Agape's makeup artist complimented the work (which makes no sense, since she actually has the proper utensils to do the right makeup). How do you do makeup on a woman and just apply foundation and lip gloss? That doesn't look right a woman that's alive, much less a deceased woman. 2). I called Agape and asked for their e-mail address, since I was told I can e-mail a slide show of up to 150 photos to be displayed during the viewing. I was given an e-mail address and even waited on the phone for them to confirm receipt of the e-mail. They confirmed via phone they received it and even responded to my e-mail with their condolences. Thirty minutes later when I get to Agape I see two blank screens and asked, "what happened to the slide show?" Turns out, Agape literally gave me an e-mail address for one of their other funeral homes. Since I was already at Agape, I told the woman I can e-mail the slide show to her computer now and she responded they don't have an e-mail address there and that I can stick a flash drive in the computer. I happened to have the slide show on a flash drive as a back up. I gave her the flash drive and about an hour later I noticed she didn't even put the photos up for display. I asked her what happened and she told me she would put it up shortly. I told her guests were already arriving and she said she would do it. Twenty minutes later I realized she didn't know how to display the photo on their screen so I took my flash drive back. This is a common problem with them: They don't understand your request but will confidently tell you they can do it. 3). They have gotten the spelling of my mother's name and birth place wrong on the death certificate THREE times. 4). When I called and asked "what time do you guys open tomorrow?" the woman on the phone responded "yes." I asked again and she said "yes, we're open." I asked what time and she put someone else on the phone. 5). Often there is only one person working at a time, and if she's meeting with a family expect to wait minimum 40 minutes without acknowledgement, even when she walks past you in the lobby several times. I've seen several employees do this. 6). Parking: the parking lot holds max 12 cars if you're lucky. Be prepared to be potentially blocked in when you try to leave. They don't have anyone to assist with parking in the parking lot, so you'll have to interrupt services to get people to move their car. Avoid and go to a REAL funeral home! read more

I was here for a service they promes some kind of bread, they did not haved. They did not have a priest to give the service. They suppose to have some pictures of the person who died and they did not have the download in their computer, if I love someone I don't use thus place as a mortuary is a big not . :-( read more

My family and I are very pleased with the service the funeral home had. During the contract as tears rolled down our cheeks they were patient, understanding, and nurturing. Different people helped us out but our coordinator was Fernanda Gonzalez. We are very pleased with the support and work we received. My family never had to call and follow up with the hospital or any other process. As it is very painful, the funeral home did. I kept missing calls from my coordinator and she never gave up. We completed all the process and can now conclude that it was the best decision in a moment so difficult. FYI they have several packages that include everything and are not pricey comparing to other funeral homes we quoted. They will coordinate everything for you because in a moment so difficult that kind of help is greatly appreciated. read more

I was referred here from latinoamericana, and I couldn't be any happier. The place is very nice and clean. The cafeteria area very big and spacious. As soon as we got there we were greeted by Denise. She was very nice and understanding through our grieving process. She helped us in every way possible and answered all our questions, since it was our first time going through this. She was very nice to give us more time after our scheduled service to say Goodbye to our loved one and let our guests spend more time with us. I would definitely recommend them. read more

Agape Funeral Home assisted my family arrangements. the service was very economical and i truly appreciated there wonderful service by the staff. Thank you again for such good service. read more