*Location Tip: If you're trying to locate this spot via Google Maps, make sure to note that this…read morespa is located upstairs. I stumbled upon Karine Kazarian because of the Biologique Recherche line of products they offer. Although there hasn't been an issue with my current esthecian, I wanted to try a facial in New York along with the line of products. I first booked my appointment with Mariam, who happens to be Karine's daughter. She was super friendly and walked me through the entire process. She listened to my concerns and customized the deep cleansing facial for my skin. I was left with hydrated and clean skin. I knew I loved their service when I received multiple compliments on the second week from having my facial. Recently, I saw Sasha for the same deep cleansing facial as I was in desperate need of extractions. She took care of me and was gentle throughout the entire process. I truly feel like their is magic in these ladies hands and they are definitely worth checking out for anyone who wants to be pampered with good skin care products.

I have seen a handful of estheticians at Karine Kazarian over the past year and my experiences have…read morebeen truly mixed. Some estheticians have been incredible (shoutout Aiza) and some haven't been as good. After my last few visits, I've been disappointed in the depth of the facials I've received and haven't felt that I've been getting my money's worth. The services are expensive (even for NYC) at $300+ with tip. After getting a cyst on my eyelid following my most recent facial, I think it's time for me to find another place for my facials in the city. Wish the treatments here weren't as costly; if the prices were a bit lower, I'd be more comfortable with the quality and depth of service.

I had such a wonderful experience at Enkaya. I will certainly be a regular and I already have my…read morenext appointment on the books. Naomi was warm, knowledgeable, attentive and above all: approachable. The design of the space is beautiful. It's clean, airy, immaculate, and modern. I felt relaxed immediately. I was greeted with a warm smile and delicious mint tea. Naomi sat down with me and walked me through the appointment. She clearly read the answers I wrote on the questionnaire and she was prepared with follow-up questions. The beds are SO comfortable - truly every detail of the space is considered. Overall, the experience was relaxing and Naomi put me at ease. I was nervous about microcurrent because I don't have the best skin and it was my first time doing it, but I can really say my skin has never looked this good. Naomi walked me through every part of the facial, and told me exactly what was happening to put me at ease. After the facial, Naomi advised what I can do immediately at home to improve my skincare routine. I was on Cloud 9 when walking down the street after the appointment - my skin has never felt this good. Really looking forward to my next appointment.

I had an all around amazing experience at Enkaya over the weekend! I was greeted warmly by Naomi…read moreand my aesthetician, Maya, before we sat down to discuss my latest skin concerns. Maya was super attentive and knowledgeable and thoroughly explained the range of treatments I would be receiving. She assured me that I would see an immediate difference in my skin, and she definitely delivered. First, the space was so luxurious and cozy, and the actual facial was the best I've ever had! It felt very personal and tailored to me, and I never felt that she was rushing through any part of the process which I love. Extractions usually make me anxious, but Maya did such a great job hydrating and prepping my skin that when it was time, I wasn't worried at all! The end result was glowy, juicy skin, and because of the LED light treatment and micro-current facial, my skin has actually continued to improve as time has passed! 10/10, would recommend. By the end of my appointment I was totally relaxed, my skin concerns addressed, AND I left with a new skincare routine and long term treatment plan. I will definitely be going back to see Maya at the end of the month!

Wonderful, personalized, and professional care. A few hours there is like a day's trip to a…read morefull-service spa!

Came across this spa via a Gilt City deal - what a serene, lovely place! I booked a HydraInfusion…read morefacial. My esthetician Lily was so knowledgeable and communicative during my service talking me through everything she was doing. Wow her hands were magical - the best facial massage I've ever received! Really personalized facial catered to my skin needs. She recommended some other services that might benefit my skin type. Hope to go visit her for my next facial!

Absolutely phenomenal spa! A few weekends ago, I visited one of my friends in NYC and experienced a…read morepollution-related pore breakout. I was horrified by it (used to cleaner air!) and immediately booked a hydrafacial at the closest spa, Glo Spa. SO happy to report that my skin totally cleared up after 24 hours and stayed clean for the rest of my trip! Adore this spa and can't wait to make a return trip to the city to go again!!

The best spa in the city! I used to go to chain med spas but felt like a number with routine…read moreservices being completed without care. they were never thorough and just did the bare minimum to wrap up quickly. In contrast, the ladies at Glo Spa are experts in the field with decades of combined experience in advanced skincare, and they truly care about improving your skin + recommending services that actually make sense for you. Glo Spa is for the customer who's looking for a primary skin "provider" who will look after your skin from diagnosis to resolution, not for fast/chain spa goers. :)

I always wanted to come here for the past few months but just didn't find the right time. Finally…read morethis week, I called and lucky to get an appointment for today. This is my first visit. The esthetician, Joanne aka owner did it for me. She is so professional and gentle. Since this is my 1st visit, she explained the whole process to me prior to doing it. She then analyzed my skin. She provided the best service I ever encountered at a spa that I went before. The place is so cozy, clean and the decoration is awesome. I have already make my next appointment. I highly recommend this place.

It has been years since I been to Crystal Palace for a treatment. Partially due to the pandemic…read morebut mainly because of scheduling. A lot of the health guidelines have been altered so if you are seeking an appointment, please call the office in advance for details. Basically, due to the social distancing and other restrictions, there will be a limited # of slots. I had to wait a few weeks to get the date/time that I wanted. I was also put onto a waiting list when an appointment was canceled so I can take that time frame. Therefore, it is definitely a lot harder to get an appointment, but was the wait worth it? - oh hecks yeah. Once appointment is made and confirmed - there will be clear directions (please read email) sent to you, with straightforward steps. There are new additions like you cannot wear your shoes upon entering and sanitizing is down to a tee from the moment you step in to the pen that you touch. Fear not, germs are probably not gonna make it past the threshold of this facility LOL! No other clients can be in the same facility when you are present, to make the best of all safety precautions. These are just a tidbits of the new going-ons and it probably takes about hmm.. maybe extra 15-20 seconds of your time - and if that block of time is too tremendous for your schedule and too burdensome for your busy life, then maybe it's best to find somewhere else that comprises less of these troubling steps.. you know, these steps to help save a life or two.. or to save a trip to the hospital.. you know how that goes. I mean, come on - if someone is willing to do the extra work to do all the cleaning and germ-annihilation for you, I do not see why that is even a bad thing. But my point in bringing all this up is to shed some light on how businesses have been impacted by the pandemic - and now there are more expenses and extra work incurred to not only fulfill customer satisfaction but to add on the safety component. It entails more expenses from an owner who has to use disposable everything, and the time/effort for maintenance, and keeping track of the constant changing guidelines with CDC, and other requirements. The disposables include everything from brand new sandals (oh yes you get to keep them too at the end of your service), to the bedding used. It is a big to-do yet to the owners, the health concern for all is a priority. I also am publishing this part of the review so that many businesses utilize the same methods and care for their customers and employees. Crystal Palace can probably be a paradigm for all other businesses (not just in the skincare field) to follow in how they make it work for their clients and themselves. Joanne, the skincare specialist (best of all time ever), was able to introduce new products (not selling them) for the skincare treatment. Although this introduction of new products/services/type of treatment is not a new thing - it is always great to know that there are always something different to try out. Some people enjoy the same old same old - which works too (just need to make that clear in advance) but it's also refreshing when it is a break from the usual routine (as with anything we do in life!).

The most in depth facial I've had. My aesthetician was Katie and she took her time throughout every…read morestep, making sure every part of my face was very deeply cared for. The facial message portion was amaaazing.

This spa was so nice. Decor is super cute and staff were super friendly. Ella was my aesthetician…read moreand she made me feel so comfortable during my signature facial. She performed probably upwards of 10 different techniques with whisper light touches, my skin has never been smoother. I will need it to prepare for the upcoming winter months. There is a second location in midtown opening soon and they have some really good packages if you want to maintain a proper self care routine. Thank you for the lovely service

Amazing service! Friendly and amazing skin! Highly recomend serena spa for IPL and or mirco derm.read more

Well worth the money. For $90 I got the glycolic peel and IPL photo laser package. Lucy was very…read morenice and added microdermabrasion and eye mask free of charge! I was a bit stress from all this traveling and my skin is not used to the east coast weather. The wind and coldness plus using heater really dries my skin out. Lucy was very flexible with the scheduling too I was surprised I get to book an appointment right after Christmas and she was able to fit me and my friends on the same day!! My skin saw noticeable difference already after the first week, her skills and facial technique is amazing. Not a super luxurious spa but the quality of the facial and result is definitely on par with alot of high end places. I just wish my facial was longer :)

Shirley was great!!! First time here and I loved the facial. I never felt this relaxed at a facial…read morespa and I love the hot towels

I have had several packages at this location however this will be my last one. It's clean and the…read moremassage and facial is good at a good price point. However, on two occasions I was advised on what I should tip. It's almost an intimidation to force you to tip 15% minimum off the regular price of the package not the discounted price you pay that they offer. Gratuity is not an obligation!!!! I was asked to put an additional tip on my card as a separate charge and to avoid the awkward moment in front of my guest I did so. Once I finish my package I will not be back!!!!!