Elizabeth is amazing. She went above and beyond to help us even though she was closing. She stayed…read moreto help my friend get a live scan even though she was ready to go home. She helped multiple customers as they came in during the closing minutes. High level customer service! Thank you Elizabeth for going out of your way to help us.

This is usually a convenient place to drop off packages. I thought to give this local business…read moreversion of UPS a try for something simple like printing and sending documents. Be aware... you may be hit with a $2.50 "computer use per hour" fee just for the associate to open and print a file that you email over. This isn't on the associate, but it's surprising given it takes less than a minute to access a PDF and hit print. That fee is on top of the $3.95 charged for just 5 pages. Yup we get it, it's a tough economy. But come on, $2.50 in bullshit fees? Just make the printing charge more expensive, this is just insulting. For something this basic, those charges feel excessive and unexpected. Definitely something to watch out for before you go in or better yet check out Fedex.

I was happy to find this new UPS location. One of the staff is a Notary. It was a pleasant…read moreexperience and easy to find. I recommend them. It is a busy location and the store is small so the staff have to work within a very small space for such large boxes but they were pleasant and had great customer service. They were courteous to everyone who arrived while I was there.

I have a terrific experience single time I enter this store and today was no exception. They helped…read moreme pack up the most important box I have ever sent this afternoon and did so with such kindness and care. Many thanks to the owner and his team!

I waited until my final day of mailbox service to post this review because I was genuinely…read moreconcerned that raising additional concerns beforehand could negatively affect my ability to access my mail. After more than 10 years as a customer, my mailbox was terminated within hours of sending a professional email simply asking what was going on, how long I should reasonably wait, & trying to understand why employees repeatedly failed to open during posted business hours. During an in person discussion the following day, before hearing my explanation, the owner immediately asked me to hand over my phone, which I declined because it is my personal property. I was not rude. I was trying to access a service I pay for. The timing of that decision speaks for itself. Ironically, the employee later apologized & said he would speak with the owner on my behalf. I have been a mailbox customer for over a decade. Under prior ownership, service was reliable & professional. Since the ownership change, there has been a decline in consistency, communication, professionalism & frequent staff turnover. I gradually found myself coming in less often, grabbing my mail & leaving quickly to avoid unnecessary interaction. Here is my experience: April 14 Arrived at approximately 9:00 AM, their posted opening time. The employee did not arrive until around 9:20 to 9:25 AM. I gave grace. He said he had been involved in an altercation before arriving. April 18 Arrived at opening. Gates were still down. No staff present & customers were waiting. I had to get to work, so I left. Unable to access my mailbox again. April 20 Called to confirm that someone would be present at 9:00 AM the following morning. I was told yes. April 21 Arrived at 9:00 AM, the posted opening time, & waited until 9:45 AM. No one ever showed up. During that time, I watched multiple customers come to the door only to find the business closed. I called & emailed because I needed access to my packages & had planned my morning around their posted hours before work. I was trying to find out how long to wait. The initial email response I received that morning was apologetic. Later that same day, without any further communication from me, the tone shifted completely & I was told to come pick up my mail because my mailbox service was being terminated. April 22 I returned to speak with the owner in person. I approached calmly at 9:00 AM & asked if she had a moment because I wanted to discuss her email from the night before informing me that my mailbox would be closed. I explained that I felt it was unfair because I had simply pointed out that employees were not there & was trying to understand how long I should wait after waiting 45 minutes the day before. Before I could fully explain the situation, the first thing she said was, "Give me your phone." I declined because it is my personal property. During the conversation, I was repeatedly interrupted & not allowed to fully speak. I attempted to provide proof that the employee was not there, but she refused to hear it & continued cutting me off. I was told they can open & close whenever they want, families have emergencies & things happen, I should just keep coming back to check whether they were open, & that I was "harassing employees" for trying to confirm whether someone would be there. For clarity, I have never had any direct exchange with the employee she referenced, nor have I engaged in behavior that could reasonably be considered harassment. My communication was limited to calling & emailing because I did not want to continue waiting outside a closed business without knowing if anyone was coming. When I asked how I should have handled it differently, I was told to keep coming back & check whether they were open. As a paying mailbox customer, that is not a reasonable expectation. Customers rely on posted hours to access their mail. Repeatedly being unable to do so raises serious concerns about reliability & whether the service being provided aligns with what is being advertised. After over 10 years as a customer, I was given a limited period to retrieve & transfer my mail despite being in the middle of a move, receiving packages, traveling & not realistically being able to change all of my mailing information within 30 days. I explained my circumstances & after a long conversation was given 60 days instead. There was also a prior issue in 2024 where my mailbox access was restricted over a late payment. I resolved that payment immediately once I became aware of it, but the handling of that situation also felt unfair. Taken together, these incidents left me feeling that mailbox access can be restricted or terminated very quickly if concerns are raised. This reflects a pattern of unreliable access, inconsistent communication & dismissive handling of customer concerns. If you need dependable access to your mail, especially for anything time sensitive, I would strongly reconsider using this location.

Came to HB Ship & Mail to notarize some documents, and the experience was so quick and easy! We…read morewere in and out in no time, and the lady assisting us was super nice. Highly recommend for fast service!

I have a box here. I have all my packages delivered here, my mail comes here. They are super…read morefriendly and super efficient. The service is top notch. I don't have to worry about "porch pirates " because they keep a sharp eye on everything! The price is insignificant compared to the convenience and security I get. They send me a picture when a package is delivered so I never waste my time. I recommend Mailbox Express. They do shipping as well!

I have maintained a mailing address here after moving out-of-state. Mark is always helpful and…read morepleasant. Terrific location as the center has other venues I can visit. Mailbox express offers all you would get at the post office as well as MANY other services (notary, shredding, copies,fingerprinting etc.) Cute gift shop too. ALL GOOD!

Chris and Maria are the best in the business. I ship eBay items weekly and they take great care of…read moreme. Packaging is top notch, every buyer that I send expensive crystal to raves about how good it is. Great family owned business that I will support for ever! Their employees are awesome too!

Thank you so much Chris for the wonderful service and hospitality!…read more If you need to ship out anything and you're in Huntington you HAVE to come by here to this small little store. I needed to ship out a Christmas gift to my brother and he was able to customize a box for me. I brought my own label so he just charged me for the boxes and he said he'll take care of it. Thank you so much for the efficiency and value. I will definitely stop by here again soon!

This place is my lucky charm. As an artist, it's soo stressful sending pieces that I've spent so…read moremuch time on with everything to lose and this place is my GO TO! Vincent was the previous owner and he always did an amazing job. There are new owners and they are just as nice and helpful as Vincent was which was a big breath of fresh air. Thank you guys so much for the help!! This place is the best! There is nothing better than a personal touch communicating directly with the owners and having that peace of mind. See you next time!!

I've been visiting this business for years but now I noticed that they have new management!…read more In all my time coming here this is the first time the person at the desk let me know the ship time and greeted me. They are so professional and it's great to know the local DHL drop off location is reliable. I often ship DHL but the headquarters aren't nearby so this is a great value added. P.S. I hear they plan on offering free coffee too which is such a nice community building touch.

Great service and they are very efficient in shipping our packages…read more They also provide great packaging when we need it.

Don't know what's wrong with FEDEX! They don't know which…read moreservice should each location do! They wasted my time sending me from location to the other confirming that the other location will take my package and at the end non of them took it!

The customer service is outstanding. Professional, friendly, and all around good people work there…read more This store is the only place I go to when I need something mailed out. Keep up the great job!!! Randy Huntington Beach

Shipping needs all handled from one location. A one stop shop if you will. They also have cute…read morekeychains and cards etc. nice to have this as a local spot in the downtown area of HB.