I came here to return a package. I was glad this place accepted hazards material because I heard…read morenot all place handles them. I got what I needed shipped with no problems. I just hope they can expend the same amount of incoming material to ship like this one. I was happy with my service. Thank you

Worst delivery ever !! What the hell is this I have instructions to leave packages on the chair.read more

Great service! I was originally across the street at DHL to drop off a return and needed a bag to…read morepackage it in but the said they didn't sell any? When I arrived at The Shipping Center the man working the front was very kind and efficient, he found a box large enough for my return and even cut it to size so that it fit perfectly and wouldn't move around during transit.

Usually, I don't write reviews, but these guys deserve it! They provided excellent service with a…read morevery personalized approach. They helped me find the most suitable option and rates for the package I needed to ship. I definitely recommend them!

Excellent service. Quick and efficient. Nice clean organized shop. I had to do the live Scan and…read morethey were very fast and knowledgeable. They charge $30 rolling fees and it was 25 for the government $55 total. a lot less than I expected thank you very much

Best live scanning in OC! The staff were professional and efficient with their time. My shallow…read moreprints are challenging to get and she didn't stop trying until she got them. The rolling fee is $25 plus the DOJ and/or FBI fees. I was in and out in 5 minutes. They are training another person to live scan so I can assume the nonexistent wait time will remain nonexistent.

The guy working there is awesome and this Mail store has everything you need and great prices. I…read morecame in for finger print appt and I was in and out in less than 5 mins. Thank you OC MAIL!

I had my fingerprinting done at this location. Susan "helped" me. She was one of the most impatient…read moreand rude service providers that I have ever met. It takes patience to work with someone who is trying to get a good fingerprint. She didn't provide much instruction, but she was very condescending and impatient when you messed up a fingerprint. I would not recommend using this business for fingerprinting.

Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

Amazing service with any boxing or packaging needs. They have rows of varied sizes. I would be…read moreabsolutely shocked if you brought something in to be boxes and they didn't have the right size. Packing supplies galore too. Come here for all of your needs. They are helpful and will lend some advice if needed. Great pricing too!

This place has all box sizes and will customize a box if needed. Miguel has helped me out a couple…read moreof times now and his service is great! The prices here are less expensive than going to other businesses who provide similar packaging products. I would highly recommend coming here first.

Great service friendly family atmosphere Love this place…read more Great location, grab your mail and take a beach walk!

These people could not have been more helpful with my shipping project. They truly went above and…read morebeyond, saving me multiple trips around town by brainstorming creative solutions to every issue that came up. It felt like being in a small town and I was so beyond grateful. I can't recommend them enough.

If you are looking for reliable and prompt mail service, this is it! They never missed or misplaced…read moreall my mails. Even the packages are delivered to overseas locations when I am traveling. Kevin is very professional and kind. I look forward to use his services for many years to come.

Great service! Kevin is super friendly and helped us quickly with setting everything up. Everything…read morewas smooth, fast, and stress-free. Highly recommend!