Was helped out by a gentleman named Mitesh and he was so kind and helpful. I was so anxious about shipping out big and expensive items such as a gaming PC and monitor and he took care of everything for me and was communicative the whole time. Appreciate him so much :) read more

Poor customer assistance regarding print services. Fine for package drop off since it requires little to no communication.

Packed my shoes with no issues and staff was very helpful throughout the process and made it super easy and fast!!! Awesome service!

Helpful and fast, always a good ups to me. Javid is a very helpful notary! Shop no very and come to this neighborhood ups for everything. read more

I've been using UPS for years, and every single time they exceed my expectations. Highly recommended.

Service was amazing. The attendant was very insightful and helpful. They were quick to help me and see that my printing needs were properly taken care of. I was very satisfied with the service and will be coming back here for any more shipping/printing needs I have. read more

Came in for a return and the clerk was very helpful. Gotta say UPS is stepping it up. Friendly fast and very helpful. Definitely coming back! read more

I brought in a very large, heavy large item and I was unable to pack it into a box. Jay was friendly and helpful and boxed up the heavy item for me. I was so grateful!! read more

Fast and efficient customer service. They are always helpful with shipping assistance and very knowledgeable.

Javid was very nice and helped me ship my package quickly and efficiently. Great service.

Everyone was super friendly and helpful. We had a return and we were in and out so quickly. Will definitely use them again.

They are amazing! Really go above and beyond for their customers. Great service, I will definitely be back.

Very helpful thay are. They were just nice enough and didn't charge me for the shipping lable. I do recommend this UPS store.

I use this place occasionally for Amazon returns. It's shockingly fast to drop off an item and to get it scanned and returned at this location. I've never had it take more than a few seconds at this location. I really appreciate not having to stand in line at all here. Please keep up the great service. read more

I was extremely pleased with my visit to the 5325 Alton Parkwy UPS Store. The service was very efficient, prompt and very reasonably priced. I recommend the UPS Store highly because I received outstanding quality and value in a very timely manner for my overall service requested. read more

Great and professional printing. I often print cards and they come out very nicely and it's cheap.

Employees were very helpful! Quick service in and out, and got a great discount for only a couple pages of printing!

I paid extra for a 2 day delivery to Florida for important keys to be sent to my brother. The keys were not delivered until a week later. We had to call multiple times to try to figure out where they were. When I disputed the charges with my bank the denied the claim. This is unfair since I paid extra for an expedited delivery that never happened. if you need something delivered on time do not use this store. Go to the regular post office. They also told me they are not actually UPS they are a franchise similar to Mailbox etc which I did not understand. I was very disappointed and frustrated for something I paid for that did not happen. I should be refunded a majority of what I was charged since they did not do their job. Sorry guys lost a customer read more

This was the first time I ever used this UPS store on Alton Parkway in Irvine. Before driving to this UPS store, I called the store and asked the person who answered the phone if this UPS Store could return a package to a vendor that had been mistakenly delivered to me. The employee said yes and told me to contact the vendor to get a QR code before driving to the UPS store. When I arrived at the UPS store, two people were ahead of me in the queue. Two UPS employees were already meeting with other customers who were mailing packages. My wait was less than 5 minutes. The UPS employee who helped me with my package was friendly, courteous and efficient. He immediately processed my request to return the package to the vendor, and notified me that there were no charges to return the package. I was very satisfied with this UPS store. Thank you! read more

Great service. Always my go to store and I ship a ton of things for my business. I highly recommend this ups store.

Great service , great workers, no problem whatsoever. Shipped out my package and packaged it quickly

I've had a great experience here and the staff is helpful and kind. A great pace for all your local Amazon drop offs and courier/notary services. read more

The best and kindest service of any mailing store I've been to. The gentleman helped me pack and label my box for me. Thank you!

I visited the UPS store, and the staff was kind and helpful. They even assisted me with printing my label, which was a great help. I will return to this UPS store! read more

Very helpful and accommodating, will definitely be back for future services!' Also very professional and everything was handled quickly !

Excellent work and very professional assistance very polite and helpful thank for all their help

Very customer friendly team...!!!!!!!! Prompt and easy services provided. Thank you. read more

Absolutely the best service GORI spent the time to help me return Amazon pkgs . At 78 I really appreciate her and their service

Exceptional service and friendly help is consistently available to all who enter The UPS Store on Alton Parkway. Jarvis, Gori, and Val are extremely knowledgeable and go out of their way to make your shipping experiences positive ones. I can't recommend them highly enough! read more

Went for Scanning and Faxing Service. Very friendly team. Special Thanks to Javid, Gauri & Bilal

This is my favorite UPS store because I always get service with a smile. Today, I had to return an item to Amazon and was greeted by Harry and Gori. They competed to be the best at customer service. I have used all of their other services and their approach to customers is always the same, friendly and cordial. Go find out for yourself. read more

The employees working at this location are the best. They are very courteous and helpful.

This UPS store charges more to ship items then the UPS store on Culver in the Heritage Center.

Service is 10/10. Quick, effective, straightforward. I always come here for an shipping questions or procedures read more

The UPS Store - Lobby - Shipping Centers Near Me - Irvine, California

We received extraordinary service and assistance from Javid and Gauri today. We brought in two very large and heavy packages for return to Amazon. We only had one QR code from Amazon Returns and were politely advised that we needed one for each box. Both employees went out of their way to assist us in contacting Amazon via the app, canceling the first return, and getting the required two codes and labels. Both employees knowledge of the Amazon return process was extremely helpful!! read more

The Customer Service at this location is excellent! I needed color copies of several documents. One 3 page document was unable to print. Two employees Wally & Val spent close to a half hour trying every computer trick to help me get my copy. Anywhere else, someone would have easily said that they are unable to help me. I was ready to give up before them. I ended up getting my copy with a smile. Not only will I go back but I highly recommend this UPS store on Alton Pkwy read more

Kind, friendly service, quick and efficient! This is my favorite UPS store close to home.

They always have great service and Javid is always friendly and helpful. I always come here to send my stuff out. Thanks team!

Alton Pkwy store is always helpful and quick. They also do a great job of packing fragile items.