When we bought our house, we had Air Authority inspect our system before closing to look for problems. Our technician was prompt, courteous, and spent way longer than I expected on the inspection. The air conditioner was working fine but they found several problems. They told us the air conditioner was going to break, and very soon. We were a little skeptical. They were right, the a/c stopped working two weeks later, just after closing. Thanks to their report, we were able to negotiate a $5k credit from the home seller for its replacement. Naturally, we chose Air Authority for the replacement. They suggested some small changes to ducting to improve the efficiency and reduce the noise of the system. The system's been great in the two months since installation. I'd strongly recommend Air Authority to anyone. read more

I am sharing a factual timeline of my experience with Air Authority, which reflects serious concerns with both installation quality and customer service: May 16, 2025: First contact with Air Authority. Corey indicated my old unit was not repairable. I selected a unit, but later that day was told it was unavailable and a different unit would be installed. May 19, 2025: Champion unit installed ($12,667). May 20, 2025: Technicians left tools in my attic. I received multiple calls the following morning, and they returned to my home to retrieve them. June 1, 2025: Unit stopped working. Service notes indicate the outdoor motor was not working and wiring connections were adjusted; issue attributed to a loose plug. December 1, 2025: Heat did not work on first use. Service notes indicate reversed polarity (hot/neutral wiring), which was corrected at that time. July 5, 2026: Unit stopped working again. I called at approximately 8:00 AM and was placed on hold for 17 minutes. After calling back, I was told by a "manager" that the issue was likely a safety switch and that someone would arrive between 9 AM and 12 PM. At 9:05 AM, "Robert" called, asked me to restate the issue, and stated there would be a $90 service fee plus labor. When I questioned the charge given prior installation-related issues, he declined further discussion and told me to find another company. When I called back, Tina stated that Robert was a part owner but that the earlier representative was an inventory manager who does not handle customers. I was told I was being disrespectful and again instructed to find another company. My request for documentation of prior service related to installation concerns was declined. The invoices available on their customer portal have none of the service notes, however, I have the original invoices that do show the notes. The installation and customer service quality of this company are deplorable. Beware!!! read more

Chris did our Summer maintenance check. He noted that a hard start kit might be beneficial for our unit otherwise it was working fine. I requested a quote for the hard start kit from Air Authority and received a quote for about $470 dollars installed. Most of these kits range from $20 to about $100 dollars and based on my set up would have taken under an hour to complete. I tried to inquire as to how much of the quote was labor vs how much was for parts. The Office Manager would not share that information with me and was insulting in his responses with things like,"if that is too much for my budget", none of their business. He asked if I had ever owned a business meaning I did not understand how businesses operate. He also stated in his email that my request for further information was denied. I requested for him to have Robert contact me as I wanted to discuss this situation. Robert has not called to discuss. They are listed on my purchase warranty as the servicing Company so I will keep them until my Warranty Expires. Very disappointed and a bit angry. There Office Manager is rude and insulting, big mistake. Dissappointed in the owners as well as the Office Manager told me they were all made aware of our conversation. I just received a reminder that I need to schedule my next service which was actually done about 2 weeks ago. There scheduling doesn't have a clue what they are doing. I am not due until November. Very sad. read more

Jousa came out and did our regular maintenance. He recommended a UV light install and a newer emergency cut off. The original cut off switch was 20+yrs old. In all we now have cleaner air and home protected just in case. Great job! Happy customer! :-) read more

Air Authority rep. came to our home after our air conditioner ceased to function. He searched around and then said that the compressor was irreparable, and gave an estimate for $14,500 for a new AC unit. We told him we would get a second opinion. Refrigeration specialists arrived the next morning and explained that there was nothing wrong with the compressor. They indicated that it appeared that it has been sabotagued in order to commit fraud. They had the AC system up an running in a few hours and saved us $14K. BEWARE! read more

Buyer be ware!!! Air Authority has been de-authorized on many HVAC platforms due to fraud. They only install Amana and fail. They do not support these platforms although they suggest they do. They lie about their support. They suggest that they perform leak test, drainage, air flow, and when they come out they do not. I have had to have other companies repair their new install that they do not know how to test or repair. Air Authority will charge you under warranty $500 to $5000 repair their own installs. I have had to have 3 to 3.5 pounds of coolant every quarter service and have been charged. read more

Jeff was great! My A/C went out and Jeff/Air Authority worked with me to get it back up and running at an affordable cost. At some point I will need a new system and when I do, I am DEFINITELY going thru Air Authority. They took care of me and my family and I really appreciate it! :) read more

Once again, Air Authority saves the day! A year ago I called AA for a leak from my A/C...they were here within an hour and fixed the issue. Today, I called because there was a problem with my parents a/c. The a/c has been out since Saturday...2 straight 104+ degree days! Within an hour, they were at my parent's home and Greg had the air working within 30 minutes. Another company has given them the run around for 2 days! Did I mention it was an after hour service call? They were still there within an hour and fixed the issue! Thank you AA and Greg for taking care of my parents!!!! read more

As a rule, I don't give 5 stars to anyone merely because I feel we all can improve in same way. Having said that, I have not had ANY "bad" experiences in the past 3 years we have been using this company. They are professional, courteous, prompt, knowledgeable and trustworthy. They have serviced our unit bi-annually and we have not needed any services in between. They contact us, to remind us it is time for our unit to be serviced. Not once have I felt pressured to use their service or to have unnecessary repairs or changes made to our unit. If I could choose 4.9 out of 5 stars I would. read more

Had a great experience with these guys a few years ago work on a split system when no one else wanted to touch it. I called them back to put in a new unit and the price was very fair and the entire job was done the very next day. They put the entire new unit in, pulled the other out and cleaned up like pros. Cuddos to Sam and Chester. read more

I called different air condition company's this one came in did what they needed to at a reasonable rate. I walked way happy didn't feel like I got my eyes poked read more

I purchased an older home and hired AA to check out the heating/AC units. They responded quickly to my request and the technician was very professional and knowledgable. He took the time to review the unit's operation and maintenance schedule. A few months later, my AC malfunctioned. I called AA and within 24 hours they sent two technicians who inspected the unit, fixed the problem (which turned out to be minor) and also took the time to explain what had happened and how to prevent it in the future. I highly recommend AA... even when I call a real live person answers promptly, is always courteous and patient. I now have the bi-yearly maintenance program. read more

Moved in to a new house and within weeks, noticed water pouring from an AC vent in the ceiling. Thankfully we had a home warranty which referred us to Air Authority. They responded to our request right away and had the system cleaned out and working immediately. Would definitely recommend. read more

The technician told me I needed a "transformer." He knew I was desperate because of the cold weather. The cost of the transformer alone was $375. I found it online for $25.95 and that is a sale to the general public. The company says in an email that they post their prices on the website. I have a long chat whereby the rep admits there are no prices on the website. Again, do your homework before allowing this company do to ANY work for you. read more

This company was assigned my American Home Shield warranty work order. NEVER AGAIN!!! They charged much more than the warranty covered. Just to see for myself if I was correct in my feeling of being overcharged: I called 6 other companies and confirmed Air Authority charges twice as much. I called and spoke to the Service Manager and after voicing my concern his reply was "oh well we aren't the cheapest in town". What a jerk response! The technician who did the work was professional and was just following the terrible business practices of this company. Chose any other company because this one is terrible. I will also file a complaint with American Home Shield.....hopefully they will discontinue doing business with them. read more

Extremely disappointed! I asked Sam (the technician) to provide tune ups for both my 5-ton and 3-ton HVAC units -- and to let me know anything that was wrong, so I could report it to American Home Shield (AHS) for a potential warranty/claim. Sam advised me that he would do so, but that Air Authority no longer worked with AHS. Sam said the 5-ton unit motor was not kicking in to its second stage. He provided no fix actions, options, or recommendations. Sam said, if it doesn't kick in, then I can't test the full pressure range. Sam also stated the 3-ton unit freon pressures were not registering correctly. Again, Sam provided no fix actions/options/recommendations. Sam didn't check the evaporator coils in either HVAC unit because he said he'd have to take off the tape (that the previous HVAC technician placed over the seams, where the panel bolts to the HVAC ductwork). Sam said he'd have to charge me $250 to take it off and put new tape on... Yes, $250 for tape... What's really interesting is 2 years ago, when Sam showed up while working under an AHS work order, he just cut thru the tape and removed the panel (but not this time). So I asked Sam, what about the 24-point inspection that Mark (the Air Authority office worker) specified you would conduct on both HVAC systems. Sam just said he didn't know anything about the 24-point inspection and that he'd talk to Mark about that... Even after Sam told me he had some concerns with both HVAC systems, and promised to write it up that way (so I could present it to AHS for a potential claim) Sam just glossed over the report, identified no issues (for AHS or anyone else), and just seemed more focused on selling me new system(s) via Air Authority. He wrote up the reports and unit replacement estimates, then emailed them to me as he drove off... Sam made no reference to his previous comments about a possible bad module(s), sticking valve(s), potentially failing compressor(s), etc. Instead, he wrote very substandard, run-of-the-mill, non-descriptive reports on both HVAC units, did not identify even one problem (again, so neither AHS nor anyone else could confirm/review/fix)... About 3 hours after Sam departed, I had finished my yard work and went in the house to relax. My wife said it was really hot inside (yes, temps were at 84 degree). Believe it or not, Sam didn't even have the decency to flip the circuit breaker back on for the 5-ton unit. While Sam seemed like a very personable guy with the customer's interest at heart, it wasn't to be. It appeared that since I was looking to get the fix actions done by AHS, Air Authority turned their customer focus into customer inconvenience... Seriously, what qualified technician leaves the main HVAC unit for a house without power during 90 degree weather? If and when I'm ready to repair and/or buy new HVAC systems, it won't be from Air Authority. I lost confidence in your qualifications, respect for your absent-minded performance, and inattentive reputation to fulfill what you agreed to do for the customer! read more

I scheduled a AC Tune Up for a client but entered the wrong address which caused them to waste time but they never once sounded bothered by the mix up and quickly rescheduled for the following day. I will definitely use them again. read more

I use them for both home an business. They are always on time and even call ahead. They take pictures of the area before and after they work and email them attached to your invoice, so there is zero doubt of what was done. Every person that I've dealt with has been very friendly and polite. Zero instances of feeling I was pushed into purchase. Every time my systems have had a problem, they laid out the options and went with what I chose, no haggle. read more