SHOBU'S Air Conditioning ... is nō ka 'oi (The Best)…read more Our experience was outstanding and our expectations with the installation of two (2) Mitsubishi A/C units were met. The installation reflected the expertise and professionalism of the men who did the job. The level of satisfaction we felt with the estimator and the installation prompted our 5 Star review of this company. Mahalo Nui Loa! We will be sure to recommend this company to our friends, neighbors and Ohana. P.S. This review is late, we apologize for the delay.

This was the third unit I had installed by Shobu's. I have one in my living room and one in the…read moredining room/kitchen. This one would be for the master bedroom. All of the units are Mitsubishi. The first two are about ten years old. No big problems and when I did have a leak once, Shobu's responded promptly. The workers are very courteous and professional. They listen to what you have to say and work diligently. I also like that they are very neat and clean up their work area when they're done. They showed up when they were supposed to and took about a half day to finish the new installation. The new Mitsubishi is even quieter than my first two. It cost about $5800 but I was on my third window unit. The window units cost me about $700 each time. Split a/c's costs more but the noise difference and especially the room cooling makes such a huge difference. I would recommend Shobu's and Mitsubishi a/c, if you're looking for a split a/c system, it's a good combination!

Just had a new split air conditioner installed by Air Masters. The two workers, Duke and Rex, who…read morecame to our house to install the ac were really great and efficient! Every employee of AirMasters that we come in contact with are great workers, and extremely knowledgeable regarding the air conditioners. Thanks to them for a fabulous job!

Air Masters was amazing! They replaced our air conditioner quickly and did an excellent job from…read morestart to finish. Scheduling was fast and easy, their communication was super responsive and friendly, and the team showed up promptly. Great service, great quality, and a great experience overall. Highly recommend!

Took 4 tries to get an appointment. He took my AC back to his shop to service and the next day…read morecalled to tell me it wasn't serviceable because the wiring was connected in such a way that the insides couldn't be removed for cleaning. Eric ended up installing a new AC (slide-out version) in less than 2 hours. I was surprised because his phone must have rung over a dozen times with other customers requesting service. No wonder it took 4 tries to get an appointment.

Unreliable, terrible service, no follow-up received re: status of A/C replacement. It has been a…read moremonth of numerous phone calls to have my A/C unit replaced - and I'm still waiting!!!!! My advice, expect frustration and exasperation if you choose to deal with Eric and this company.

Had a routine maintenance and they were great. Clean, professional, on-time, and found and…read morereplaced a Capacitor on the spot. Wes've used them for year, they take American Home Shield, and although they may not be the cheapest, they are the best!

They were on time and did the job correctly. Well done. And they played with the dogs.read more

It has been a hot spring, summer, and fall this year. I know my split air conditioning units need…read moresome love. I have used most of the big companies to perform service on my A/C units. I heard about this Simple Service LLC on the radio. I decided to try them out. The service did not start well, which set the tone for the entire service call. I was told that the service technician would be arriving between (10:30 a.m. - 11:00 a.m.). They arrived at 12:00 p.m., this is important because I work in the afternoon. The workers were behind schedule and unorganized. It was very hectic yelling for each other, asking to use my bucket, ladder, water hose, and towels. The result of the cleaning was mediocre. One of the tech bent my curtain rod. I was not informed. They were leaving my home, and I ran out to the road to ask what happened. They said sorry, and they would replace the curtain rod. The owner, Guy, came to my home and replaced the curtain rod. My water hose was left pressurized and unrolled. Not how it was stored before they used it. My floor and window frame were left dirty from cleaning. The pricing for the service was average. No discount or anything offered for the mistakes of the technicians. This was not a good experience for me.

As someone born and raised in Hawai'i and now living on the mainland, it's always a challenge…read moretrying to help my elderly parents in Mililani with home issues--especially something as tricky as their solar split A/C unit suddenly going out during the summer heat. Most local A/C companies either wouldn't touch the system or recommended replacing it altogether since solar A/C units are no longer installed and parts are hard to come by. I was starting to think there was no option other than a full replacement--until R&R referred me to Guy at Simple Service. From the moment I spoke with Guy, I knew we were in good hands. He made time to visit my parents at the earliest opportunity, fully aware the unit might need to be replaced. When he arrived, he treated my parents with the utmost respect and care--which meant everything to me, being so far away. To our surprise and relief, Guy was able to get the unit running again with just a deep clean and a new remote--no replacement needed! My parents were overjoyed, and so was I. They now plan to use his services annually to keep things running smoothly. Guy, thank you for your honesty, expertise, and aloha spirit. You truly went above and beyond, and we're so grateful. Simple Service lives up to its name--with service that's thoughtful, trustworthy, and simply excellent. Mahalo nui loa!

I got my AC from them about seven years ago and it's still going strong. The customer service has…read morebeen EXCELLENT during this time. Ryan is very responsive and accommodating. I highly recommend this company.

Reached out to this business on February 5th via email and set up an appointment to get an estimate…read morefor new split a/c systems. Ryan responded and apointment was set for today February 10th 10am. I emailed Ryan this morning about 8am to confirm my scheduled appointment at 10am. Did not get a response. 10am came but Ryan did not. Waited 30 minutes and sent another email. Still no response from Ryan at all. Disappointing considering I am a "repeat" customer so my expectation was hopeful that I'd receive the same level of service as I did before. Not to be the case today. This lack of professionalism and disrespect for my time caused me to waste a day off from work. Based on this personal experience I do not recommend this business.

Requested service call on AC. Date and time set. The day of appointment the tech was a no show…read more When I reported it the front office said he was sitting in front of my house for 30 minutes trying to call me. 1.I have no missed calls. 2. Checked the cameras monitoring the front of my house thirty minutes before and after appointed time and no trucks were ever parked there. 3. Couldn't get out and ring doorbell? Either they had the wrong number, wrong house, or who knows. Lazy, incompetent, and a waste of time.

I had Purair come to my condo until to Repair a clogged…read moredrain pipe. I also requested a deep clean on one ac unit and a maintenance clean on the other three units. Purair sent technicians Zeldy and Reno. I was very impressed with their professionalism, knowledge and work ethic I would highly recommend Purair and especially Zeldy and Reni for any air conditioning project. P.s. I also was impressed with the office staff who helped me through this project.

I have used RMI Mechanical for over 20 yrs and pay to have annual inspections which am convinced…read morekeeps the air conditioners lasting longer than others I know. Am proud to know Randy and can confidently highly recommend him & his company.

We have had 2 installs and 1 annual maintenance and they were all very good. I had to have one…read moreinstalled in kind of a weird location but Randy found a solution and it worked out great. I forgot the name of one of his crew but he is also great and is usually the one there in the end and also forro annual maintenance. Sorry, I forgot your name but thanks for your great service! We are looking forward to doing another room.