I paid for a contract for a year. Within one month I changed my mind and called to get a refund. I was told the owner would call me back. I waited and called again. Office manager claimed she couldn't write a check and owner would call me back. I coontinued to call & either speak to someone live OR leave a message on their machine OR leave a message with their answering service. No one EVER returned my calls. I wrote them a very detailed letter explaining my reason for a full refund. Nothing. I continued to call almost three times a week. It's been OVER A YEAR and no replies. This business deserves its license revoked!!! read more

A/C Specialists installed our geothermal HVAC system 14 years ago and we've had a service agreement ever since. Although they've been late from time to time (days late), they've always come and performed the service required on our units. The last scheduled maintenance in May was a no-call, no-show to which I tried to call them daily to reschedule, but went into voice mail every time. I took a drive to their location only to find that they're building is abandoned, and no sign, or messaging to the customer that they were closing, nor any recommendations for another company. If they are indeed out of business, shame on you for not meeting your commitments. If you've moved, shame on you for not letting your customers know. What once was good is no longer good. I highly recommend seeking service elsewhere. read more

I am extremely disappointed in in AC Specialist. I had a technician come out to check my ducts in the attic and also my air flow. It took several calls and 3 technicians to find out the thermostat was malfunctioning. The technician check the ducts in the attic and stated they needed to be update to the new regulated ducts that why I had condensation (original ducts as this is an old house). He stated the company would contact me on Monday for pricing as that was a Friday (Aug 2023). I never heard from the Company. It contacted them; a customer rep told me a Tech representative would contact me; however, they never did. AC Specialist installed my AC unit in 2015 so of course I thought to contact. This Company is no longer interested in providing Services to Hampton Roads area with INTERGRITY. NEVER AGAIN. DO NOT USE THEM. read more

PLEASE DON'T DO BUSINESS WITH THIS COMPANY. The company came out and service my system years back. They replaced my system with a new system. I kept my old system in the back. What they did I couldn't believe they returned and took my old trane heating unit and replaced it with an hailer. I called them and asked to return my Trane unit. My phone calls were no longer taken. I spent $6,000 on that new unit and they in return stole my Trane unit and replaced it with a cheaper brand. I definitely will be calling the police on this. This is how u treat customers who paid you. It's called GREED and STEALING. I spent $6,000 on a new unit and they did this. Asked Renee the name of this business owner she didn't respond to my email or calls. read more

Air Conditioning Specialists - Heating & Air Conditioning/HVAC Near Me - Portsmouth, Virginia

This is the worst company ever, they do not have anyone to answer the phone. Most of the time you go to a full voicemail, and when their answering service takes your number nobody will ever call you back. I had them out 2 and a half months ago, they were sent out by my home warranty company. They gave me a quote for 11 thousand dollars for a small heating and cooling system. The technician also offered to install a Generac generator. The warranty company said they authorized the repairs, when I finally got someone to answer the call they told me they could repair for far less if we didn't include the warranty company. I told them we needed to include the warranty company to reduce the cost. Of course, since then they have missed multiple appointments without even as much as a phone call. They are fricken shysters, and should not be in business. read more

Air Conditioning Specialists - Heating & Air Conditioning/HVAC Near Me - Portsmouth, Virginia

My mom who is 70+ had an ac unit put in and is under warranty have been trying for 5 weeks to get them to come out and fix they came out twice was suppose to be fixed keep getting a run around and now they will not answer or return calls. I contacted BBB and they are not a member of which they claim on the website that they have an A+ with BBB they don't they have an F. Also claim they have a business license on the website and they don't also says they are insured wonder if thats true.... time to contact my lawyer Kim Riddick read more

The "worst" company ever. I wish I could give them zero rating. The customer service was horrible and very rude on the phone. Supposedly to be here yesterday at 12 noon . The lady Amber ( the new comer) call at 11.30 am saying the technician will be behind but will be there 6 pm. I call at 5 pm asking is the tech coming still at 6 pm ? Amber says oh! he can't made it there but will be at your place tomorrow between 12 - 2 pm frame. I told her why u told me the tech can be here at 6 pm then to tell me now at 5 pm he can't make it.Doesn't make any sense at all. Grrrr I gave another chance for the tech to be here at 12 - 2 pm today . Now is 3.45pm still the tech not here yet . Freaking Frustrated!! We bought 2 new AC units from this company 10 yrs ago and yearly membership for cleaning / inspection twice a year for 10 yrs. Now we don't we want to do business with them anymore . This company will lose more customers down the road with bad attitude and no show tech. They don't value their customers need at all. read more

Something that appears to have become a trend with AC Specialists. I had an appointment on June 24th for my semi-annual maintenance check. The technician was supposed to arrive between 8:00 AM and 10:00 AM. No one showed by 10:30 and I called the office and was told the technician had an issue and was running late but was on his way to my house. By noon on that day, he still hadn't arrived so I had to call and reschedule the appointment for another time due to another commitment in the afternoon. The company told me they were working the schedule and would call me back with my new appointment data and time. As of June 27th, no call from the company which I called again and was given the same story, they would call me back with a new date and time. So far, no one from AC Specialists has called me to reschedule. In December 2021, I paid this company $542.00 to renew my systems maintenance agreement. Since making that payment, I have had one system inspection in December 2021. It appears I'm out a good bit of money for services not performed. read more

ACS install a new unit on September 2022 and it took 5 days to complete. There was a problem with the install and it's been 2 months they have not corrected the issue. Do not waste your money avoid this company at all cost I wish I can get my money back, 12K and system not properly working. read more

if I could give a zero star I would, avoid them at all cost. Inhave called more time then I should have to and even gone to the office, my unit is under warranty still and the blower went out and I was told by the technician that the company they get the items from would expedite due to my medical issues, well here I am going on over a month and I continue to get the run around. I have paid EVERY years for the service plan to keep my unit maintaine, the office personnel and the owner is a Joke and I am so fed up that wavy News is about to get a call. So I repeat DO NOT USE THIS COMPANY! read more

3 years in a row, made an appointment for them to come do maintenance on my generator, no show, no call. When you call back you get there answering service. Last year I had to drive to their office wait in the parking lot for hours waiting for someone to show up to talk to them. can not wait for my contract to run out. read more

I purchased an annual service plan for a Generac generator that ACS installed. It is nearly impossible to get them on the phone. When I was able to schedule an appointment, they were a no-show on three separate occasions. Now my generator has a warning light and I am afraid that the generator will not work properly in case of an emergency. I have lost three vacation days, all to have my very expensive home generator waste away... DO NOT TRUST THIS COMPANY! read more

Made three appointments in the last 10 days for a semiannual HVAC service, The technician failed to show up on each occasion, and no one bothered to call to advise he wasn't coming. Lousy customer service from a company that obviously doesn't care even about long-term customers with prepaid service contracts. Look elsewhere, I certainly will. read more

We love this company so much and we have been customers for about 8 years and have been very satisfied with their service. We have a service plan and they are always there when we need them. They installed two Tranes and ductwork for our five bedroom home and have serviced them for that time. This past week our downstairs unit blew a leak and Chuck was there after five to fix it. He has been to our home several times and always best of service and after having to run the generator two days from the power outage we were thrilled to get our ac back so quickly...but that's how they roll, especially with a service contract we would never be without. Sounds like an ad but they have been great for us and we love them! I live in Suffolk Va and the company is in Portsmouth Va read more

I only have one star because ZERO STARS is not an option. Unit was to be installed on June 6. Delay after delay but needless to say it was installed. Thermostat was set at 70...it hasn't gotten below 76 since the install. Even the owner said he would come out and rectify the situation but today the house is 77. Lots of no shows. Horrible communication. Don't expect a call back. You would think after two and a half weeks someone would be out to fix it. I would not recommend this company for anything. I am so disappointed I didn't use Smiley's Heating and Cooling to begin with. They are coming to fix the unit since Air Conditioning Specialists cannot show up or fix it. Smiley's has done the only thing I would expect from anyone...doing what they say they will do. I feel so strongly about this I want you to be able to call me if you have any questions. My name is Michelle and my number is 919-306-8186. read more

Have had great service over the years but recently DEC/Jan 32021/2022 service has been terrible. Two no shows for paid maintenance plan and numerous e-mails/calls not returned. Really unhappy. Have paid in full annual maintenance plan. Will try to recoup via VISA. read more

I have to let people know how happy I am with this experience. First off, AC Specialists made us a priority. We had been without AC since Saturday. We made one phone call at 9:30 a.m. Thursday morning 7/9/15 and we had a service rep, Rob, at our home in Hampton no later than 11 a.m. the same day. They have awesome customer service, phone calls were always returned in a timely manner and they answered all questions that I had. Thanks to Susie in the office for helping our family out and really staying on top of things. Our brand new system was installed by Rocky and Mike just this morning 7/10/15.We had a window appt time for 8 am to 9am and I received a phone call from Rocky at 7:45 letting me know they would be at the house by 8:15.very prompt. The guys were very nice and helpful. Thank you so much. We're feeling better already! read more

AVOID THIS COMPANY AT ALL COSTS! They put in our generator and we bought the service plan. They came out and checked it one year and told me we needed a new filter. Told it was on order and they will install it but I never heard from them again. Recently generator stopped working. I called them to check it and they told me I needed a new Oil pressure switch. I waited weeks for them to "order it" Every time I called I got the run around. Administrative assistant was very rude. She would tell me it was on "rush order"' but when I called back a few days later to see if the part was in, she acted like she never spoke to me before. Its almost comical how bad the service is. I finally got another business to look at my generator and they said there was not anything wrong with any switch but my generator DID NOT HAVE ANY OIL IN IT!!! How did ACS miss this???/? I have no idea. BUT PLEASE AVOID this company! They will charge you for things you do not need and they will not put oil in your generator when serviced! YIKES!!!!! read more

I would never use them again !!! THey are the worst customer service business I have ever dealt with. They will lie, or worse, not even return your call. It's one excuse after the other. They were simply delightful with the sale, and the quick collection of the payment in full for our Generac 22 KW generator. I have never written a bad review about anyone, but i feel the need to warn EVERYONE.....STAY AWAY !! Air Conditioning Specialists in Portsmouth, VA is the very worst business I have ever dealt with. I have started an official inquiry with Generac, and my next call will be to the Better Business Bureau. I will be transferring my warranty and any other work to a reputable company here, after AC Specialists gets my new generator up and working after 6 months. Gary Jones read more

Horrible customer service. We set up a regular water heater flush for our tankless water heater which they promptly forgot. I had to call them back to remind them and then couldn't get an appointment for a month. They also conveniently forgot we paid forward on it. When the day finally arrived the technician was a no show. Claimed no one was home-even as we had an appliance team working on our refrigerator at the same time. UNRELIABLE. read more

Matt is our service technician, he kept us informed of the heating units issues. Matt assessed the situation and made his recommendations in a timely manner during the cold snap VA had. read more

I HIGHLY DISCOURAGE YOU FROM USING THIS COMPANY. We initially called them to install a new water heater. We ended up getting a tankless based on their recommendation. All was good at this point. They also sold us on getting a semi annual AC checkup. We got their package for three years. Also I want to note that their price points are higher than average. This was back in November 2020. Over one year later, they still have not conducted a single maintenance inspection. We have called them several times to schedule one. They initially set a date, then they keep rescheduling. They also lie and say they called to reschedule but there is no record on our phones that they did. We ask for their manager to call us but he does not. Their latest excuse is that they are undermanned due to covid. As much as we'd like to be sympathetic, we have been trying to schedule an inspection in over a year. You can't use that excuse when there is ample time to pencil us in your schedule. So essentially they took our money but no services have been rendered as promised. We may need to pursue legal action on them. So if you are looking to hire them, beware! read more

So I meant to do this review after the repairs were fixed like a year ago or whatever but I forgot anyways... so my boiler went out couple of times or whatever I called these people since they were the ones who already did some work on the system which wasn't my call so I went with it. They have showed up late twice to repair the boiler the first time they came out supposed to be by at 4-6pm but didn't show up till 10 mins to 7:00 then stayed till 9:30 figured something happened to the boiler so they had to order the new part for it from the manufacturer in California which took longer so once they got the part they said they will come out Thursday April 1st at 12pm but they never showed up till 4:00 then the guy said he needed help after he got there and looked at it so he waited then he left then came back but the second guy never came then the one guy who was already here waiting he was on the phone talking to someone because I guess he doesn't know how to do it but the call keeps dropping because of the signal out here sucks and now he has to watch a video of how to fix the damn thing so this company pretty much lied to us about boiler system which heats up the house and the water that's why I don't recommend this company to anyone at all even since then I did research for another company to use and the new company is very nice they know what to do and they show up on time read more

We had our entire AC system both upstairs and down as well as ductwork replaced two years ago. Our TXV valve failed and caused our condenser pipe to freeze. When we called the company they sent out a tech, Jay who was helpful and pleasant. However, the part that was shipped was the wrong pipe, 2 going on 3 days without AC. We were then told that in addition to the diagnostic fee, we will have a hefty labor fee. When I called the president of the company Allen Smith, he told me he didn't know what he wanted me to do. Then proceeded to tell me that "I don't know what tier model we purchased" as if that should make a difference. He then ranted about a bunch of trucks he owned and that "sometimes Chevys go bad". I told him that our previous system that was 30 years old never had a problem to which he replied, "none of them work like they used to". As i then said that his business style was "less than professional"'and said I will not be recommending him again his reply was "well don't" If I could give negative stars, I would read more

Received call yesterday from Renee who left message yesterday from Air Conditioning Specialists in Portsmouth VA. Wanted to know if we needed to set up our monthly automatic withdrawal and schedule maintenance to be done on our system after not returning calls upon calls since December 2021! I had call the company after tech was no show for normal maintenance in Dec 2021 and they rescheduled for after 1st of year. Left multiple calls with an answering service Jan and Feb with no response. An Amber returned my call end of Feb saying would get back to me.Never did. I even reached out in Facebook messenger to owner of business to have no response. Now, Renee got an attitude as if the customer at fault for hesitant on using this company as well as giving them bank info for withdrawals to be made on a service that more than likely would not be provided after no shows or return calls for a YEAR! No excuse for no return calls or response from staff/owner.... read more

AC Specialists came out (retirement community) on a Saturday = emergency service = $100, fine. Then they charged another $100 to flip my emergency switch on. We are new to this place and did not realize we brushed the switch, as it's located in the laundry room. So the tech states that it's company policy that if they take ANY action, they HAVE to charge $150. He didn't offer to my wife (I was out at the time) to flip the switch. He did, charge $100. So the trip that lasted less than 10 minutes (or should have) cost this gullible customer $200. Crazy. You will see this post, on my face-book, on my local neighborhood web site, and any where else I can broadcast this atrocity. read more

Fantastic customer service! Outstanding professionalism, they went above and beyond their job requirements! I will and have highly recommended them to friends and family. Great job to all the peeps at ACS Thanks again! TR read more

AC Trane Specialist came out Friday May 24,2019. The part was ordered on May 28,2019 because this was the Memorial Day weekend. The part was received on Friday May 31,2019. The Trane AC Specialist came out on Saturday June 1,2019 to install the part, but it was not the correct part. I was without AC for a total of 11 days. I called the office June 4, 2019 and they had know recollection that I still needed the part. I have been a loyal customer for 10 years with a Trane AC maintenance agreement . I was able to get my AC unit repaired in two days with a non Trane company. It took this non Trane AC maintenance man one day to get the part and one day to repair the unit. It took a Trane company four days to get the same part. I have cancelled my maintenance agreement and I will never do business with this company again. read more

Okay, so, this all started with a bowling trip. We rarely go bowling, but my ball and bag are in the room with the air handler. Husband goes to fetch the bag, and it's soaking wet. Overflow tray has been overflowing for heavens only knows how long. My husband has an HVAC certification for his job, so he figures, what the hell, he'll take a look. There's a safety switch that is supposed to refuse to let the system operate when the tray is full, and he wanted to know why it didn't work. We have a NEST thermostat system that tells us literally everything about the AC (when to change filters and everything), and he would have gotten a text immediately that there was an issue with the system. Well, technically speaking, there is a safety switch. However, the installers ran copper piping and another component on top of it, resting the other component directly on top of this safety switch. The switch 'pops' up when activated, but with something sitting on top of it, it obviously couldn't do its job. To further complicate matters, more copper tubing was installed directly over the cleaning drain valve thing, so my husband couldn't even access the one way possible to clean the line. We called ACS and got things elevated to a supervisor, Brian. We played tag for a few days we were able to sync up with Brian and have him come take a look at the install. Brian admitted that there was an issue and that he was going to escalate it to the owner, Alan. It's been two weeks, and we've heard not one word from ACS. I called on Wednesday this week, inquiring about it. I was told that both Brian and Alan were out of the office and that the office lady, Teresa, was going to tape our file to Alan's chair and to expect a call the next day. I called at around 3:15pm the following day, and once again, both Brian and Alan are out of the office and unavailable to speak to me. Not surprising, as apparently they suck at properly installing AC systems correctly. They must be very busy trying to keep the lawsuits down. We now have who knows how much damage to our floors, subfloors, and joists, and the company is not responding in any way, shape, or form. I'm about to contact JES foundations and have them come out and see just how much damage has been done. If ACS still refuses to communicate, I'll be contacting an attorney to fight our case. Really a shame that it has to be this way. This company does NOT stand behind their products or installation, and in addition, will cause damage to your home costing thousands of dollars. Buyer beware. read more

I had a new heat pump installed in 2011 by AC Specialists. I was happy with the knowledge of the representative. After getting three quotes, I went with AC Specialists. The installation went well and their instructions on operating the new unit and thermostat were helpful. Their service technicians were knowledgeable during seasonal check-ups. The reason I am now writing a review is that I had a coil problem recently (manufacturer issue) and am very happy with the way AC Specialists resolved the issue, stood behind their product, and communicated with me in a professional and thorough manner. They are a professional organization with technically capable representatives. read more

Great service! We originally had these guys replace our home ducting system last year and they did a fantastic job. Well, later on we started having issues with our furnace (unrelated). Indeed, our furnace was hitting the 20 year mark and it was just not working anymore and starting to put out carbon monoxide (YIKES!) Having had a great experience from them previously, I called ACS and they came out, inspected it and offered two options: Fix it or replace it. Fixing it would only fix the current issue but it's like putting a band-aid over an open wound--it's just not workable in the distant future. Plus our unit was already past its prime so we elected to have them replace it in addition to our AC system as that too was 20 years old. They came out later in the week, were very professional and courteous. They put on little booties over their shoes so they don't track dirt and also roll out another carpet and are careful to walk on that only to also prevent the tracking of dirt into your home, which I very much appreciated. The gentlemen were very courteous and informed us of everything going on. Afterwards, they demonstrated how to use the new system and that was pretty much it! It did not take all day, just a few hours honestly. I like that they call you a few days later and ask how you are liking your system and if anything can be improved upon. I did have them come out to check over my system as I believed there was a glitch and the customer service was very swift and accommodating and also dealt with the glitch. Everyone I have dealt with from this company seems to be very skilled in what they do. Customer service has always been great when dealing with them and I have not had any issues thus far. They are my go-to people when it comes to my HVAC system. Price wise, I believe they are very competitive with other companies out there. I will say they are not the cheapest, but they are also not the most expensive either. They fall right in the middle, which is great. However in my opinion what sets them apart is their customer service as well as their ability to ultimately get the job done. I would recommend them to friends and family. read more

I highly recommend this company. There is no worse time to call than during the hottest day of the year when your system goes down because you just know a company like this will be super busy. And they are, but, the speed at which they came to my home and the efficient manner in which my problem was diagnosed and repaired was world class service at its best. Kudos to the technician who had to go up into my 130 degree attic. You have my thanks and all of my future business! read more

Excellent customer service, fair pricing, awesome people! Nobody wants to have to drop a bunch of money on a new hvac system, but they made the process of choosing a new system and having it installed easy, convenient, and stress free. Everyone we met from the sales person to the technicians were absolutely a joy to work with. They definitely all seemed to be proud to work for this company. I couldn't recommend this place enough. I'm not someone who normally writes reviews, but these people and this company definitely deserve it!!! Thanks guys!!! read more

I would not recommend this company to anyone that is thinking about getting an HVAV system installed. They do minimal work and their customer service finds ways to basically find ways so that their company is not liable. I had a unit installed in May and it was working fine until I noticed I had a mold problem in my kitchen. It turns out the AC sender has a condensation problem. I called their customer service department and has somebody come out here. They stuck a camera in my walls only to tell me that wasn't the problem. As you can see from the picture that was definitely the problem. read more

Air Conditioning Specialists - This is where the technician stuck his camera and said it wasn't the AC sender. - Heating & Air Conditioning/HVAC Near Me - Portsmouth, Virginia

Our AC stopped working on a hot day. Here are the issues we had with Air Conditioning Specialists: -Tech was 30 minutes late after having a 2 hour window -Tech called the wrong number to say he was going to be late -Since I didn't know he was going to be late I called the company's number, which on the website it says it's a 24 hour emergency line they answer immediately...no one answered and I called multiple times and let it ring a lot -tech didn't apologize for being late All unacceptable when your house is HOT and you can't get in touch with them. read more

Great customer service and dependable company. Highly recommend to call them. You will not have to call anywhere else.

I would like to thank AC Specialists for the great experience I received during this installation of a new heat and air system. Previously I had a system installed at my old house by AC specialists which was recommended by them 20 years ago. I changed my filters when they got dirty and in 20 years pass and I only had to call them 2 times in 20 years. During the year I would see the other companies at my neighbors houses either doing repairs or replacing systems I think this is a success story and speaks well of AC Specialists workmanship and knowledge, at least for me it was great advertising. So forward 20 years I have moved to a new house that was built in 1942 and the units are 10 years old and causing me trouble something I am not accustomed to, it appears they have been bandaged to keep them running. I called AC Specialists and they come out and access my units and they recommend the replacement of the units and duct work for many reasons ie... Improper sizing and not compatibility of units. Now I am thinking this duct work has been sufficient for the previous systems why do I need new duct work. The technician removes the cover off of the air handler and deteriorated pieces of the duct work have clogged the air paths to the house so the air flow was restricted causing my house not to heat up and my bills were much higher than I was accustomed to, because they took the time to show me why my duct work needed replacing comforted me as some companies try to get every dime out of you.. ACS set up a meeting and came and discussed different options and benefits and designed one for my needs. From the time they showed up to design a system that met my needs, the professionalism of the removers and installer and the operational walk thru of the unit reassured me that was very glad I had chose them. Other companies you give them the check and they are gone. What happened to me? They came back to my house and went over the unit again with me and asked if I was satisfied. This is a success story for me. I hope this is the experience you are looking for read more

I had new system installed in 2016 and it has already broke down. Called the company to have it fixed and they quoted me 1200 for the repair! System is barely two years old. They refuse to honor their work! Buyer beware! Just looked at the other reviews and Stephanie S. Is the rude woman that works there. Pitiful they have to put false reviews of themselves to up their rating! read more

Would not recommend. The technician who was assigned to our trouble call was pompous and based his report on a contradictory opinion of his own. On one hand saying everything works fine, but trying to sap us into replacing our heating system on the other. Calling the parent office was a further waste of time, with a response of "well he can be very direct". Well let's be direct, there is a wealth of good reliable companies to choose from in the area. Give your money to a deserving company who respects customers. read more

Wanted to get a new heat pump system quote. Technician came in and looked at system all of 5mins-asked for email addresss to send quote and ran out the door.Must of been lunch time! read more