Horrible and dishonest…read more Red Apple used to be a solid and reliable company. Something radically has changed, and not for the better. The business does not answer phone calls. Ever. They also have never responded to an email, though they do email invoices. I'm left baking in my house, with my IT equipment failing from the heat -- because they won't answer the phone or call or email or text back. The owner tried to rebrand and dodge his rep, with a new business name. SecureMyAir. It's the Internet - you can't escape your reputation. It's still the same people doing the same things. Beware. This is incredibly unprofessional. I would advise avoiding these people like the plague -- if you want conditioned air.

DO NOT TRUST -- My Personal Experience…read more In my personal experience, this company has been extremely difficult to deal with. The owner initially came across as a great salesperson, but the work performed did not match what was promised. After my electrician pointed out the poor workmanship and safety hazards, it was recommended that I perform a HERS test. The system failed. Red Apple then removed the system and told me I would receive a full refund, but communication stopped shortly afterward and no refund was provided. I eventually hired an attorney, and Red Apple agreed to reimburse me $25,000 in $3,000 installments, but no payments were ever made. After multiple attempts to collect and several unfulfilled promises to drop off a check, I filed a complaint with the California State Licensing Board (CSLB). They also had difficulty contacting the owner. I then filed a claim against the contractor's bond. About a month later, CSLB was finally able to reach Red Apple, and the owner again agreed to reimburse the $25,000, this time in $1,500 monthly installments. As of today, I have not received any payments. This has been an incredibly frustrating and stressful experience. Based on what I went through, I encourage others to be very cautious and to make sure a HERS test is performed and passes before making final payment.

Todd literally puts out fires. The HOA that our condo is in does not care that one of their…read morecontractors from long ago did an absolute horrible job and resulted in insulation in the dryer vents of its units. Todd worked swiftly within the hour finding a scorched piece of insulation that had gotten clogged in the dryer vent which could have easily spread into a house fire in our unit and spread to the neighboring units. Within an hour he unclogged and cleaned the dryer vent, pulled the pipes apart to unclog, and re-taped, went down the vent to clean with a brush and checked the back flow. The insulation in the vents in this condo community is a known problem and huge hazard which he has countless times warned the HOA about though they have done nothing to address this and are not at all concerned about the lives and property of its residents. I highly recommend Todd for his professionalism and vast knowledge. I never write reviews, but thought it necessary to do so for those who reside in our same HOA and anyone else in the surrounding areas for the safety of your families as well as your property.

I just had my dryer vent cleaned out by Todd. He was on time, courteous and very honest. He works…read morequickly and the price was super reasonable! I highly recommend him for your vent work. Thank you Todd !

We recently moved into a house and hired air duct cleaning brilliants to come in and check the air…read moreducts. Turns out it hadn't been cleaned in years. I'm so glad we hired them because we have children in the house who have allergies. Glad we were ahead of the game! They have great customer service and we're quick. I recommend them.

Clearly, customer satisfaction is #1 for Air Duct Cleaning Brilliants. I am so happy I hired them…read moreto clean our townhomes air ducts. For a while, there was dust blowing out of the air vents and I was having allergies. It had been a year since I hired a co. to clean it. Their prices were so reasonable and they did an outstanding job.

Niko was very professional and prompt. He arrived within the time window he stated, and once he was…read morehere, he quickly and (I think) accurately diagnosed the problem with our refrigerator. He then replaced the faulty OEM part with a higher quality one, and the refrigerator appeared to come back online immediately. They charge a premium, but if your fridge stops working in the middle of a heatwave, I'd say it's worthwhile!

I live in Rancho Palos Verdes and on Sunday my Kitchenaid refrigrator suddenly got warm. I called a…read morefew places to no avail until Niko from Direct picked up the phone. After asking some pointed questions, he gave me prep. instructions and set up an appointment for Tuesday. He showed up on time and was very efficient in his diagnosis and repair for a fair price. I highly recommend Niko and direct to anyone in need of appliance repair work

Excellent all-around experience! Hassan was professional, friendly, & skilled. I was able to make a…read moresame week appointment to have our dryer vent and lint trap cleared. He let us know when he was on the way and arrived on time. Prior to starting, he helped explain the process and what we could expect. He was thorough and cleaned up afterwards. His pricing is reasonable and our machine works great now. Super thankful for Hassan's dryer vent service and highly recommend to all.

I requested service twice and scheduled it. Both times, the technician never showed up. So…read morefrustrating

Recently hired the to install a washer and dryer. Took 3 separate trips and in the end I needed to…read morebring in another installation team to install. Won't recommend for installation

Steven was excellent! He communicated, answered all my questions, and fixed my refrigerator…read more Geek Squad said my refrigerator was possibly done and they were not certified to touch it further....after I paid $139 for the 10 min visit. Wrong! Steven fixed it.

Cleaning up and replaced the main drain pipes connected to sewer…read more Got flood into one of toilet after washing machine spin that's frustrated. Called to Wiseway Plumbing to request on-site check up and inspection. Eric shows up 1 hour after called that's fast, concern and high efficiency. Check up took around 90 mins. It should be caused by root built into main drain. Replacing and clean-up drain totally only took 2 days, I like it.

Where do I start? We have an ENVO smart toilet by ANZZI (SW Corp) that started having issues. After…read moresending videos to the manufacturer, they diagnosed the problem and confirmed the defective part was covered under their lifetime parts warranty. Since SW Corp doesn't have any service technicians in California, they referred me to WiseWay Plumbing. Eric came out to inspect the toilet and confirmed the diagnosis before we began the long wait for the replacement part, which unfortunately took several months to arrive. During that time, Amanda in the office was excellent--she stayed in touch, answered my questions, and kept me updated throughout the process. Once the part finally arrived, scheduling the installation was easy. Eric returned, removed the old component, installed the new one quickly and professionally, and had everything working perfectly again. From start to finish, WiseWay Plumbing provided outstanding customer service. Amanda was friendly, responsive, and organized, and Eric was knowledgeable, efficient, and professional. Even though the lengthy delay was due to the manufacturer--not WiseWay--they handled the entire process exceptionally well. I wouldn't hesitate to use WiseWay Plumbing again and highly recommend them.

My experience with Appliance Gaurd... I have been using Appliance Guard for all appliance repairs…read morefor the past 5 years plus for multiple properties. They have taken care of every Appliance issue I have and completed the repairs promptly and honestly and with fair price. They assess the appliance and provide immediate service to fix and repair. So grateful to have the Appliance Tech Yuri and Mike at Appliance Guard who always help me.. I have so many appliance stories I could tell and too many for different home located at the beach cities . They are always helpful giving me the best advice and solution to resolve any appliance issues. Once they fix the appliance, I don't have any problems. If I need to replace, they let me know immediately and guide me to get the best appliance to save cost and time. Having multiple properties comes with a lot of maintenance/cost and require honest vendors. Their professionalism helps me with my relationships with the tenants.. The customer service has been just amazing

I had a very disappointing experience with Appliance Guard. The technician, Boris, charged me an…read more$85 service call fee but did almost nothing to diagnose the problem. He simply opened the refrigerator door, said the temperature wasn't cool enough, claimed the sealed system needed repair, and suggested that I contact GE directly. During the visit, he spent time talking on his cellphone for personal reasons and then walked back to his car without performing any meaningful inspection or troubleshooting. I felt like I paid $85 for nothing. Later, I had a GE technician come out. He performed an actual diagnosis, found that the condenser area was heavily clogged with dust, and simply advised me to clean it. After cleaning the condenser, the refrigerator has been working properly. The GE technician also only charged the standard service call fee but actually diagnosed and resolved the issue. Based on my experience, I would not recommend Appliance Guard. I expected a professional diagnosis for the service fee, but instead I felt like I wasted my money.