Horrible and dishonest. Red Apple used to be a solid and reliable company. Something radically has changed, and not for the better. [[HIGHLIGHT]]The business does not answer phone calls. Ever. They also have never responded to an email, though they do email invoices[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I'm left baking in my house, with my IT equipment failing from the heat -- because they won't answer the phone or call or email or text back.[[ENDHIGHLIGHT]] The owner tried to rebrand and dodge his rep, with a new business name. SecureMyAir. It's the Internet - you can't escape your reputation. It's still the same people doing the same things. Beware. This is incredibly unprofessional. I would advise avoiding these people like the plague -- if you want conditioned air. read more

DO NOT TRUST -- My Personal Experience [[HIGHLIGHT]]In my personal experience, this company has been extremely difficult to deal with.[[ENDHIGHLIGHT]] The owner initially came across as a great salesperson, but the work performed did not match what was promised. After my electrician pointed out the poor workmanship and safety hazards, it was recommended that I perform a HERS test. The system failed. Red Apple then removed the system and told me I would receive a full refund, but communication stopped shortly afterward and no refund was provided. I eventually hired an attorney, and Red Apple agreed to reimburse me $25,000 in $3,000 installments, but no payments were ever made. [[HIGHLIGHT]]After multiple attempts to collect and several unfulfilled promises to drop off a check, I filed a complaint with the California State Licensing Board (CSLB). They also had difficulty contacting the owner.[[ENDHIGHLIGHT]] I then filed a claim against the contractor's bond. About a month later, CSLB was finally able to reach Red Apple, and the owner again agreed to reimburse the $25,000, this time in $1,500 monthly installments. As of today, I have not received any payments. [[HIGHLIGHT]]This has been an incredibly frustrating and stressful experience.[[ENDHIGHLIGHT]] Based on what I went through, I encourage others to be very cautious and to make sure a HERS test is performed and passes before making final payment. read more

Had to clean out my dryer vent so I scheduled an appointment with Red Apple Air. The technician Martin came and inspected the vent on the roof as well as behind the dryer. The service was amazing and Martin was able to clean up massive amount of debris in the vent. He also mentioned that it is a fire hazard if it's clogged which I didn't know. Martin was able to answer all my questions and was very thorough with cleaning the dryer vent. [[HIGHLIGHT]]I am very happy with the service and would highly recommend this company.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]They are horrible. No one answers the phones.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They owe us a refund & will no one can communicate anything to us.[[ENDHIGHLIGHT]] Highly DO NOT recommend them. They also delete negative reviews. read more

[[HIGHLIGHT]]Fast and professional service will definitely come back[[ENDHIGHLIGHT]]. They use a very sophisticated vacuum

Did a great job cleaning out dryer vent! He made sure to clean up all the lint debris when he was finished.

The staff at Red Apple are very pleasant. I needed a dryer duct cleaning and contacted them through yelp. Appointment was made the following week due to a supposed high number if AC repair appointments, which was fine. The following week, they had contacted me asking to reschedule the appointment for two days later due to AC repairs taking priority. I agreed even though I had arranged my schedule that day to be home during the time window the technician was supposed to arrive. Two days later on the rescheduled appointment day, they asked me to reschedule again! At this point, I was a bit frustrated and voiced some concerns with them and they were able to get a technician out that day. The technician was efficient and professional. I took advantage of their 99 dollar dryer duct cleaning special. read more

Terrible. Waited until 3:00 and a worker came to clean my dryer lint trap. Took a picture sent it to his boss. His boss said leave we don't clean those. A LG dryer approximately 11 years old. [[HIGHLIGHT]]Well there's 8 hours of my time I will never get back.[[ENDHIGHLIGHT]] read more

We run a hot yoga studio and we were looking for a whole new HVAC system. A larger company quoted us an insane amount of money, was late for their appointments, and missed several of our calls. A client of ours recommended Red Apple Air, and what a gift that was! Not only was their quote HALF of what this larger company gave us....they were consistently professional, on time, and they did EXCEPTIONAL work! Our system before was so inefficient, and Red Apple was the first company to actually diagnose all the problems, give us a WORKING solution, and actually do an incredible job without disrupting our business. Our heating costs have gone down almost 65% since our new installation and our students are LOVING how hot it is. The customer service is really terrific! We have recently worked with Martin to repair a smaller AC unit in our business and he provided EXCEPTIONAL service all around! We are grateful to have found this company and will continue to use them and recommend them to everyone! read more

Red Apple Air was great! Everyone there was very easy to talk to and professional. I was able to get an appointment right the next day. Their tech Seth was the best! He went through the dryer vent cleaning process, answered all our questions, and showed us the before and after pictures. I'm so happy everything went so smoothly! And will definitely recommend them to all my friends that need it. read more

[[HIGHLIGHT]]Red Apple Air was great! from the initial conversation, to the scheduling, to the technician who came out - i felt like a valued client![[ENDHIGHLIGHT]] I hope I never have electrical issues again but if I do I will hire Red Apple! read more

Jose arrived on time and did a great job cleaning our dryer vent. He is very personable, conscientious and definitely takes pride in his work. [[HIGHLIGHT]]He took the time to explain how he was going clean the vent.[[ENDHIGHLIGHT]] After he was done, he made sure to clean up after himself, vacuuming up any of the lint on the floor in the laundry room and on the ground outside. It was a very thorough job. Well worth the $99 price quoted. We will definitely use Red Apple Air next time. read more

I used Ref Apple air to evaluate my air conditioning and heating units. Martin came to my house on time, extremely knowledgeable, very friendly. It turns out that all the other companies that came out, gave me false information. Martin informed me my air conditioner and heater were working and did not need to be replaced at this time. Other companies I had out said it had to be replaced. It was breaking down. I am so pleased with the service from red apple. I had to leave a review. Please use them their great. read more

Totally awesome!!! They came in and did an air conditioning vents. They saw a problem (2years young) so we couldn't get a hold of the person who did this and went with them since all has been great. They had to work on the a/c and finally it works great. Thanks from Rick and David. Martin did an excellent job repairing this unit. It was only 2 years but what a choice he took to address our concerns. Thanks Martin!!!! read more

Total Scam. Technician lies, mislead customers. Technician is telling to change and overhaul the whole HVAC system which is new (3 years old) and installed by top builder in the nation. Technicians and owners don't care and scam customers. Technician told there will be no charges/invoice. Received invoice 3 days later. This is consumer fraud/scam company! read more

I wish I could add more Stars....from the first communication this company was outstanding. They contacted me Immediately after asking for help through Yelp. The lady in the office I'm sorry I don't remember her name, was sweet had a great personality and confirmed my appt time and what I would pay for them to come check out my small issue. She was Great but then Eric Wilson showed up and you know he's awesome because his business card said Comfort Advisor. He was Amazing!!! Showed up on Time...was mad respectful of my space and handled my issue quickly and efficiently and didn't charge me like an asshole. My issue really wasn't a big deal but I was nervous of potential Fire hazards so he completely put my mind at ease. Told me exactly what he was doing the entire time (Because I explained the last guy Did NOT) Seriously I will refer this company and in particular Eric, the Comfort Advisor.. to Anyone that needs a good electrical company. He even called me with some helpful info as he was leaving my building because he was That sweet. Trust me when I say this company deserves all the Stars read more

We got an estimate to replace our old furnace with a heat pump from Red Apple Air and two other providers. One estimate was too high (oversell) exceeding our needs while the second estimate (cut rate) did not provide enough. Martin from Red Apple Air provided an estimate that included what we really needed and only what we needed, patiently explaining all the details. He also explained that replacing our 68 year old attic insulation and installing an attic fan would allow us to buy a smaller, less expensive heat pump and save us some money on our electricity bill. Red Apple Air also provided us with an estimate for this attic work as well. We contracted Red Apple Air to do all the work. Zeke and José removed our old, loose attic insulation and performed the new insulation, attic fan, condenser and air handler installations including all the required electrical work. They were courteous, hard-working and did a fantastic job. Martin then came back to meticulously inspect the work and after a few tweaks our new, super quiet heat pump was up and running. We were especially pleased with Red Apple Air when Martin threw in a new WiFi thermostat and an extra supply vent in our kitchen at no extra cost! We are completely satisfied with our experience with the team from Red Apple Air and can highly recommend them. read more

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This pepole are dangerous they did a service mor us on a Saturday they called for payment we didn't answer the phone for 15 minutes, they removed everything and blocked us very very unprofessional and waisted our time. read more

My dryer vent job was sent to several companies and Red Apple Air was the one who seemed serious about doing the work. I had a really busy week and failed to contact them and they stayed in touch. They made an appointment, kept in touch and came on time. SETH was top notch. He covered his shoes every time he walked in and was so respectful, knowledgeable and helpful. Red Apple Air (and his family) should be proud of how he's representing them. Don't get too comfortable with the initial quote because things can change once the job is in progress. My cost doubled. He drew a diagram to explain the problem which was really considerate. Despite the cost difference, I'll likely be using their services again. read more

Quick easy and professional. Was in and out with a new air filter and thermostat in no time.

Arrived on time and finished service ahead of schedule. highly recommended for HVAC installation and service.

Seth Shirley from Red Apple Air was very helpful with our dryer vent cleaning. Our vents are now very clean. He explained to me how he was going to proceed with his work and the kind of equipment he was going to use from the moment he entered our property. He was very quick on the job and did a very great job on getting our vents cleaned thoroughly. He showed us pictures of before and after which helped us understand why we were having problems with our dryer vent. Thanks to Seth we are now able to use our washer and dryer with no issues! Overall, he explained how we can prevent future problems and gave us a run down of how often we should clean our vents. Great work and hope to get their services year round! read more

Red Apple Air - It is mind blowing how much lint is trapped inside the vents if you do not keep up with maintenance! Great work Seth! - Heating & Air Conditioning/HVAC Near Me - Harbor City, California

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My Compressor Fan was acting up and found Red Apple Air on Yelp. Immediately was impressed with Faith who was quick to respond to my request for a quote. She scheduled for someone to come out the next day to take a look at it. Next day on the scheduled time I met with Hector. He came out was very polite and professional. He took a look at the issue and was very informative about what was possibly happening with our unit. He was very through and gave me options that worked for our budget. Just like Red Apple site mentioned, they do work with you to come up with a solution that financially works. He gave us 3 different quotes what it included and how it could help out our system to last longer. He wrote up 3 quotes on site.. I was able to contact their office the next day and spoke with JeeJee, to have itemized ones sent to me via email. JeeJee was very quick in sending them over. Like my conversation with Hector everything mentioned were on all 3 quotes (nothing new added or altered). We took the mid-range option, this included duct cleaning and other items besides the Fan, and they were able to send a team out the next day (mind you this is before the summer rush, so Im sure if it was the middle of summer it would not be as quick). Hector returned with his team, Martin and Zeke. All three of them were professional in covering up furniture and setting down runners for the floors. They were very respectful of our home while taking care of our issues. Hector had no problems keeping us informed as what was happening, and answering any questions we had. Once the job was done they gave us the price we were quoted. NO UPSALE or last minute add on to the quote. Our AC/Heat unit is working well beyond what it was before they came out. I would highly recommend this company if you are looking for repairs or any other issues regarding HVAC. They were highly knowledgeable, very professional and the staff over all were very pleasant to talk to. I felt they were very honest and are willing to work with you regarding your unit(s). read more

Seth did a wonderful job and was very thorough. Let us know what was wrong, showed us pictures of said problem and went over and beyond to repair it. read more

We had Fermin the owner come out with his assistant Martin. Our AC Heater unit was shot after 30 something years. So we had our ducts cleaned out and a new silver package installed. It comes with some nice features like a air purification system which I need for a severe lung issue. It comes with a maintenance plan that was included. I am very happy with this. Peace of mind. It's so nice to have heat and my bill will be less since it's a new system. These are the nicest people I have dealt with. Their office is right down the street which is great! That way they can just buzz on over here. My neighbors also got theirs replaced. I think 4 of us chose to go for it . This is the place to call if you need a new system or repairs. Highly recommended. Christine Carls read more

Very impressed with Red Apple Air. From the moment I called, Misty answered the phone and then Rosie took over and booked my appointment to clean my dryer duct. Both were super professional. Are their prices competitive? Absolutely. They gave me an estimate over the phone which was less than half of what most other companies were quoting. Finally, Seth came out last Friday to my townhome--on time--and within 20 minutes had the job done. The good news was that I had just a small handful of dryer lint. Seth couldn't have been nicer. And guess what, Seth got another customer. My neighbor came by and Seth was able to clean his dryer duct too, right there and then. If you need to have your dryer duct cleaned, I highly recommend Red Apple Air. They're pros from start to finish and their prices are the very best! read more

We had a wonderful experience working with Red Apple Air. Our AC unit wasn't working and we were having a difficult time going through a warranty company. Luckily I saw the Red Apple Air truck in my complex and thought I give them a call. They were very fast in responding back to and they listen to what my needs were.Since they were very busy since we were in a heat wave, Faith was so nice and helpful in trying to reassure me all my options and go me a appointment right away. Martin was a technician. He arrived earlier and he was very very helpful and explained everything and answered our questions. We felt comfortable having work on our AC unit. He would checked in with us and made sure we knew was going on whenever he had an update. It was such a great experience and the prices was reasonable and much more affordable then other places. I will definitely recommend Red Apple Air,Faith, and Martin next time I need any AC maintenance and recommended them to my friends and family. Thank you Faith and Martin for all your help. We are enjoying the cooler air. read more

I am surprised at the good review for these guys. We hired Red Apple for mini split. The installation was ugly since it had line-set and water drainage sticking out next to the unit. I was not informed that given the header at this spot, they cannot drill holes in the back. In fact, I had specified two spots and they ended up picking this spot. I have been trying to work out something since weeks now but there is no response and no show. If you want any guarantee , do not hire these guys. We are going to file complaint with any and all authorities as well as consider legal action. Faith Martinez commented on my post claiming that I have not contacted them about this. This is not true! I have been in constant communication with Eric and have tens of text messages and numerous phone calls. read more

Last night (12/6/21) we lost power to only some of our home, but including the fridge and our internet. My wife and I both work from home remotely and rely on the internet heavily everyday. Mary and Misty were super quick to reply to my late night request sent out here on Yelp and I got a call from Mary early AM this morning. She set up a service call today and sent out Fermin who quickly found the problem, a corroded wire in the service drop. He replaced this and we are now back up and running. There are even some plugs that weren't working for a few months that now are back up, so this could've been even worse than it ended up last night. Bonus is, Red Apple also does HVAC service so they will be coming out to do that next, among other services they offer. You may not be able to tell, but yes, I will be hiring them again. They came out with quick, same day service that was fairly priced. read more

We did a recent drywall project in our home. And the air quality declined as result. After researching a few local businesses I found Red Apple Air, read the reviews, and decided to give them a call to schedule an estimate for Duct Cleaning Services. I was lucky enough to speak with their marketing manager upon my first call. And she assured me that I would be in great hands with her staff and company. She was absolutely correct. The 'estimator' technician (Martin) was kind, professional, punctual, and even pointed out a couple of flaws (cheap filters, one being undersized for my second furnace) in my systems. He, Martin - also replaced a filter for me free of charge. That alone fixed the smell of excessive drywall dust. Basically, I was left with better operating systems before they began the full service cleaning. Martin went over my best options and I signed the contract same day. Less than 24 hours later, I had scheduled the full HVAC cleaning service. Today, Jose performed the full HVAC cleaning service. And my systems are extremely clean. To me, everything was worth the cost and the Red Apple Air teams deserves a grade of A++. Lastly, Faith (from the home office) is an exceptional communicator. I was updated on technician ETA a few times, even given a 15 minute heads up before the gents showed up. Well done, Faith! P.S. no one from Red Apple Air asked me to write a review. I like when a business and their employees earn a great reputation. Will hire them again next year to keep my systems clean. read more

Updated review. Not sure what happened. Started off great with phase I master electrical panel being installed on time, but they did come in over budget (4 stars for that). After some delays from our HOA sending in the final check they lost patience in me and that's when things went off the rails for phase II AC Install. Also we had a baby in the midst of the project so that also complicated things... I ended up having to go with AIR-TRO to install the AC. Pro: They did meet my initial timeline and the master panel looks good Family owned local business Fermin was nice upfront and easy to work with when he returned texts and calls Misty and the office staff was sincere in her efforts Electrician assistants worked hard and had a better attention to detail than most Con: While we did pass inspection, the work done on the grounding wire was with minimal effort. The city inspector expressed frustration on their last visit out. We have exposed grounding wire in our garden and another attached to our gas line. City says it's safe, but not what I would have done if given the choice. See attached photo. They did have difficulty separating the bill between my job and the HOA job. There was also a $100 discount offered that was not honored on final bill. I manually updated their invoice myself when they said their software did not allow the change to separate the bills. In doing so myself, I also updated to reflect the correct discounted amount. I guess I overstepped and this upset them tremendously and I guess that is why they canceled phase II of my $8k AC install job. I did feel that the permit bill was high at $700+ but when requested to produce accurate permits for our records they did so promptly. There was some discrepancy on the cost of using my old sub panel vs installing a new sub panel. A detail that cost me an extra $975 that was added to the final wrong HOA bill. I had a very hard time understanding what I paid for and they lost patience trying to explain to me. My calls for further explanation were identified as a nuisance. I'm really not an electrician so it was hard for me to figure it out exactly how items were invoiced. Misty promised to have the Edison required plaque installed tonight 4/9/19 on the panel, but as of this review/photo it's still not there. I'll bump back up the stars once it gets posted. In Summary: I admit that I'm am extremely demanding from my vendors and expect perfection. I'm not an easy customer. With that being said, I would give them a shot at bidding your job, but make sure you have everything in writing and both parties are aligned on how the project will be executed. If you are working with your HOA, make sure they send in a check without delays as this seemed to be the 2nd greatest point of tension read more

Red Apple Air - Ground wire coming out of wall into our garden. I have a feeling that the sprinklers and rain will force us to replace over time. - Heating & Air Conditioning/HVAC Near Me - Harbor City, California

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We called Red Apple Air to tune up our air conditioning unit before the hot summer. We had used them before to install our unit and ducts 6 years ago and were very happy with their honesty and great work. This time, Martin came out and did such a thorough job and noticed that our dryer vent was not even connected. It sits near our ac unit. He stated he could repair it if we agreed and also suggested safeguards to protect our unit- capacitor, compressor saver, and surge protectors for the ac and furnace. Martin was so thorough and helpful. I would recommend Red Apple Air as an honest, thorough company with great workmanship. Thank you, Martin! read more

They came, they saw, they fixed. They were nice, professional, and authentic...all very refreshing from two younger individuals. Long story short for this review: we bought a flipped house. It wasn't done completely right...specifically the A/C wasn't installed properly nor maintained. We called them and someone showed up the next day with a smile and an optimistic attitude. A/C was fixed, but soon after he left, it went back to broken. After communicating with him through text and phone, he sent someone on their "off day" to do this one job. And they came in a pinch to fix a different issue. Overall, from my one day experience, I would highly recommend them! read more

The first call is the best part of your interaction with Red Apple. They sent Eric out to review and provide a quote. He left my house and said they would get back to me with a formal quote. A week goes by and nothing. I called after a week and half or so to nudge them. I received no call back and it has been 3 weeks. If they're not interested in doing the work they should just say so or be transparent. But no communication is not a good way to build reputation. I'll move on with another vendor. read more

Seriously incompetent .... I wasted 3 weeks waiting for clear estimates and finally ....they generated a work contract offer they could not enforced....!! Good intentions zero professionalism ! read more

Prompt and very courteous service by technician Martin. And best of all they are HONEST. They explain everything to you so that you can easily understand. No gimmicks or scams, just good old fashioned great service. I would recommend them first over other companies in the South Bay for sure. read more

Was an absolute pleasure working with this company! I wish other service providers were as careful, considerate, professional and efficient as Red Apple. Will definitely be using them in the future should the need arise. read more

Seth was my Tech and was thorough, very kind man that took the time to explain everything that he was doing and also answered any and all questions I had for him. Great company and great Techs! read more

The service was phenomenal! I knew I was in good hands when they answered the phone asking "How can we make you smile today?" I had an emergency since my thermostat had been out and had no heat. Eric came out in the middle of a rain storm just before the Holidays and provided a fair estimate. The techs that completed the repair were professional and friendly. The repair was easier than what was estimated and they adjusted the final invoice to be less than the estimate. Excellent customer service! read more

We scheduled a service call with Red Apple regarding a problem with our air conditioner. Martin arrived on time and was courteous, knowledgeable, thorough, explained the issues and answered our questions and ultimately solved the problem. The service was wonderful and Martin was very professional and respectful. We highly recommend Red Apple Air and Martin and could not have been more pleased. Thanks again, Martin! read more