Air Repair Pros

3.7 (6 reviews)

Heating & Air Conditioning/HVAC

Open • Open 24 hours

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Air Repair Pros - Heating & Air Conditioning/HVAC Near Me - McKinney, Texas

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Allie D.

2 years ago

0 stars Do not use this company for small issues or older units. My story. Recently moved to Dallas from the Midwest in the last 6 months, in laws in town, and first child born a few days prior to the HVAC going out. I was charged over $800 for "Run Capacitor, Start Circuit and Blower capacitor" which was less than $100 in material and an hour of work and did not resolve issue. For the non technical folks this is equivalent to changing the batteries on your remote control for your TV that doesn't turn on. Once I called around other licensed businesses quoted $250 for the same work. The kicker of it all is I called them The next morning informing them the issue persisted, and was charged $67 for the team to come out and confirm what I said over the phone was correct. They quoted $4K for a rebuild, $12K for a new unit, and $1.5K to replace the seized motor I purchased the a motor online and installed It for less than $200 and 2 hours of work. The quotes from the other contractors were around $500 for the same work. Long story short. Please avoid this business like the plague, get multiple quotes, ask your neighbor and work colleagues on who they use and don't blindly trust highly reviewed businesses on yelp/google. Good luck read more

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B B.

104

3 years ago

Overall they have been pretty good, except they changed the window of our scheduled maintenance the day prior without confirming on our end that it was okay. I couldn't call and let them know the time was not okay because they were closed and this was done in less than 24 hours before our scheduled appointment. Your Sunday schedulers need to confirm times before moving them. This is customer service 101. read more

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Kara K.

Thank you for your feedback, B B., We are sorry for the failure to…

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Jo S.

109

3 years ago

Last night our air conditioner was not working and lucky for us one of their managers of this company lives a few houses away. He was fully scheduled but gave a number to call and a technician gratefully came out the next day at noon. The technician was very pleasant, polite, knowledgeable and thorough -- checked out the whole system. Turns out it was a simple fix requiring a capacitor. We are very happy with this service. read more

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Kara K.

We are thrilled that you called us, Jo! Thank you for the 5-star…

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Robert K.

3 years ago

After submitting a review about the less than expected service, I was contacted by the customer service manager who resolved the issue to my satisfaction. read more

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Aaron H.

2 years ago

Thanks so much for coming out and fixing my unit! My tech was Jason. He was so informative and clear on explaining what was going on with my unit outside . He offered me to see the problem on my accumulator.I felt like I just read a book on "ac for dummies" Thanks Air Repair!! read more

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Carlos R.

7 years ago

I have start by recognizing Jason, the technician was very through during his inspection process. He took the time to educate me on my system and it's needs. It was not a cheap service call ($300) but, I felt I could trust him. Unlike other a/c repair companies that will offer you all sorts of unnecessary services. Jason was honest and earned my trust. I recommend them due to their professionalism and punctuality. Jason is a great asset to your team. Thank you. read more

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More info about Air Repair Pros

2150 S Central Expy
Ste 200
McKinney, TX 75070
Directions
(972) 302-5412
Call Now
Visit Website
https://airrepairpros.com

From the Business

Specialties

The heating and cooling experts at Air Repair Pros have a reputation for getting the job done right the first time! Backed by over 20 years of combined experience, our EPA-certified technicians have handled all residential repair, maintenance, and complex installation requests with the utmost professionalism. Our technicians, performing nothing short of skilled workmanship, have transformed homes throughout Northern Dallas area into places of sheer comfort. Our active membership in Frisco and The Colony's Chamber of Commerce organizations prove that the Air Repair Pros are still a premier choice for HVAC service in the local community.

History

Established in 1998.

Todd is originally from the Midwest state of Illinois but moved to North Texas in 1978 when his dad received a job transfer. Little did he know, he would plant his roots here for good. From an early age, he had a self-starting, entrepreneurial spirit - always working for himself and running his own business. In the late 90's, he saw an opportunity in the North Dallas area to create a HVAC company that had virtues of honesty, dependability and quality that reflected in the work provided to customers and the relationship with its employees. So, in 1999, Air Repair Pros was established and ran out of his home office in The Colony, TX. Now 20 years later, Air Repair Pros has grown into a profitable, successful business. Todd defines this success by the long-term relationships created with many customers and the strong team built that makes it all possible.

Meet the Manager: Kara K.

Kara is a born and raised Texan - loves to travel but will always call Texas her home. She graduated from Southern Methodist University and jumped into the sales world directly after. In 2015, the family business was calling her name, so she made a drastic career change and joined the team to run the Customer Experience / Operations department at Air Repair. Her role is fulfilling to her since she has had the privilege to grow the department from the ground up. She loves the responsibility of improving Air Repair's processes and procedures to better serve our customers. In her spare time, Kara loves to hang out with her family and newest addition, her 4-month-old daughter.

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Nicks Air Services

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(298 reviews)

No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you…read moreneed to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

Burkett Bros

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(83 reviews)

I seriously cannot recommend this company enough!!…read more We were dealing with AC issues and it was turning into a stressful situation fast .... especially here in Texas. I called, and within an hour, Mitch showed up and completely saved the day. Not only was he super friendly and easy to talk to, but he clearly knew exactly what he was doing. You can tell right away when someone is experienced, and Mitch absolutely is. He diagnosed the issue quickly, explained everything in a way that actually made sense, and had our AC up and running in no time. What really stood out: * Incredibly fast response time * Very knowledgeable and professional * Great personality -- funny, kind, and made the whole experience way less stressful * Got it FIXED right away -- no dragging it out After dealing with the frustration of a broken unit, having someone show up who is this efficient and reliable is everything. If you're debating who to call -- THIS is your sign. Ask for Mitch. You won't regret it.

I reached out online and got a call and text message shortly. They verbally talked through what we…read moreneeded and then scheduled an appointment next day. Confirmed we were still good for the time earlier in the day and arrived as scheduled. Got our AC working and did a check to ensure everything was working as it should. Treated us with utmost respect and left a solid positive impression. Cannot recommend them enough

Rock Solid Heating & Cooling

5.0

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We have been using Rock Solid in our Frisco home for over five years now & absolutely rate this…read moresmall family business with five stars. The quality of work has always been excellent & we have never had issues with pricing. Always feel the work will be both explained to us & performed without issue. Have no concerns whatsoever with this business & enjoy the interactions with anyone from RS they send to do the work.

I'm retired, and a DAV on a tight budget. Like an auto mechanic, HVAC services are critical in…read moreTexas. If you find a great one, count your blessings. John and crew are super dependable. You can rest assured that he's not going to take advantage of you, especially when the service request is just short of being a 911 emergency for the caller. Usually you're in a very uncomfortable position (too hot or too cold). I'm fortunate that I found Rock Solid HVAC several years ago. And no, John doesn't even know I'm writing this. I had an A/C emergency and he was able to fit me on his schedule early the next day. I am just so appreciative. Count your blessings. Now I just need to find a mechanic who is just as trustworthy as John.

Bill Joplin's Air Conditioning & Heating

4.4

(50 reviews)

The tech they sent was courteous, knowledgeable, and did a great job, so I gave them 3 stars…read more However, I held 2 stars because I did not get the value for my money. I strongly feel that the price they charged me for the R22 refrigerant is way too much, $275 for the first pound and $225 for the succeeding pounds, plus the diagnostic fee. This price is already discounted; the original was higher. I looked up the price online, and the going rate for this refrigerant is $240 for a 5-pound tank. Their service is good, but they charge too much for it.

I have been using Joplins for 10 years for my rental properties. They do the "seasonal maintenance"…read moretwice a year and have replaced old systems. I've always trusted them. Today there was a small issue with an invoice, and the kindest phone agent Misty took care of the issue. She identified the error and called me. What a surprise to get a call that a fee was waived! Great customer service. And yes the seasonal maintenance visits are worth every penny and peace of mind.

Webster Mechanical, LLC

5.0

(10 reviews)

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Best AC repair ever!!!! We just moved to Allen a year ago. Last summer our AC unit 2nd floor with…read moreall the bedrooms could never get below 72 and was always warm never keeping up. One call this year about 2 months ago and our home has never stayed cooler. It took them 45 mins to fix our problem and charged us under the quote. Fair, honest and hard working. DO NOT CALL ANYONE ELSE!!! Thanks, Dan and Scarlet

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They are truly are a great A/C company. Sold and installed…read morea great Trane system for a good price. Came to us anytime we needed them. He learned from Extreme Air Services. He is a Christian man.

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Joe was professional, on time, and did a great job cleaning our air ducts and dryer vent. Highly…read morerecommend!

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