Looking back, and having now worked with 2 other companies on installs in San Marino, Pasadena and San Gabriel, with better results - I stand by my previous rating. It wasn't a matter of competence or honesty, but assumptions were made that resulted in the cooling problems not being solved, which resulted in my having to start over. I can see from reading other reviews that others have had the same problem. read more

My only regret is that I didn't go to them first! Hired someone else to repair my A/C only to have Air-Tro do the same repair one month later. Kevin quickly diagnosed why my new new fan motor burned out only after a month. He noticed that the original capacitor was incompatible with the new motor. If I had hired Air-Tro first, I would have saved myself a lot of money! They did a full checkup on my system and also made sure my heater is ready for Winter. Signed up for their maintenance program going forward so they will come in the Spring and Fall to ready the A/C and heater each year. Company is extremely friendly, professional, and efficient. Highly recommend!! read more

I had Nick come out last year to check my HVAC and he was great! Everything worked perfectly. I forgot to schedule regular maintenance this year before it got hot and my capacitor burnt out. I called Air-Tro and sadly Nick isn't there any longer. They sent a great tech named Tristan. Tristan confirmed my issue and had my ac up and running in 30 minutes. I also want to mention that I called on Tuesday and they originally slated me for Friday morning. I called 4 other local companies and the earliest any of them had was next Tuesday. I asked Air-Tro if they could put me on a waitlist in case something came up earlier and they did. They called me on Wednesday night asking if Thursday am worked. Tristan called me 15 minutes prior to arrival. He was professional, knowledgable, fast and had the parts with him to make the repair. Thank you for keeping us cool! read more

When all others tried to sell me a new ac unit saying that they couldn't exactly figure out what's wrong with my ac, they came and fixed my ac in 5 minutes without additional charge. read more

I got very bad experience from their repair of my air-co. Last year a technician came to check my air-co which was not running cool. He told me that it could be repaired by adding refrigerant for almost $700. Then I let him add it. The next days they sent me a letter to tell me my air-co is too old and needs to be replaced. They offer a replacing price. This summer I found it's still not working as it's still leaking the refrigerant. As a responsible company, they should have told me that it was not repairable , it should be replaced. If so, they would have replaced it without wasting $700 repair costs. Now when I called them to ask to check, they said they need to charge me again. How can I let them charge again and again and again? NO! Bad company! read more

My heating unit stopped working suddenly & I requested a quote from several places. Nick came out and was able to get it up & running for thousands less than the others!! His honesty was so refreshing!! I really recommend this business. I can't say enough good things about Nick! Air-Tro is lucky to have him!! read more

Overpriced and dishonest! My upstairs A/C stopped working. They came the same day and replace the capacitor. They used a Turbo 200 multipurpose capacitor that cost $55 on Amazon. Their charge for the part alone was $243! 15 minutes after the tech left the A/C broke again. They returned and said it needed a new fan motor. 3 days later they said that the part wasn't available and offered to quote me on a new A/C system. I then called the HVAC contractor that my company uses and they were able to locate the parts. I called Air-Tro and offered to pay them a fair price for the capacitor but they are sticking by their 500% parts markup. Now I'm just going to fight the charge with AmEx. read more

Air-Tro - Heating & Air Conditioning/HVAC Near Me - Monrovia, California

Air tro installed my air-con many years ago.It also included a heater unit from Carrier. After many years of flawless function, the heater stopped working so I called the company and asked for the price: I was told $88 for the service visit. Tony the technician, a very nice guy by the way came promptly the next day and swiftly diagnosed a defective valve. I was told that he would have to order the piece. They charged me $175 for the "diagnostic fee" that literally took less than 35 min. The valve was installed by the same great Tony who did a remarkable job and the heater is functional again. Ben his supervisor was remarkable as well as he gave me a discount but this review is more a 3.5 stars as the whole amount for less than an hour work was around $700: that's a lot specially that the valve is not expensive. So in summary: Air tro are technically very good but expensive. If you don't mind, then this company will do a good job for you ! read more

Further Update 3/4/22: After asking for further explanation from Air-Tro for their mishandling and charges, the company has declined to answer any of our questions, and will not engage. NO RESOLUTION. Happy to answer anyone's questions. I'm especially curious to your individual experiences; will be helpful to determine the pattern. read more

Our office AC unit wasn't functioning well, so it was time to replace it. Air-Tro was great at presenting different options for replacement, and scheduling the installation around our business schedule. Friendly and professional service. Our new AC unit is running great! read more

Air-Tro - Heating & Air Conditioning/HVAC Near Me - Monrovia, California

"I'm extremely frustrated! They advertised a 'Free Estimate,' but I ended up getting slapped with a bill for over $200++. This is unacceptable and deceptive!". read more

I had a very old hvac unit....27 years old to be exact. It was still working but not optimally plus the seals around the unit leaked causing some damage to the interior of my home. I had to do some coordinating with the roofer and the hvac company. AirTro made it so easy. They did exactly what they said they would do. I could not be happier with my new unit. Prior to selecting this company. I called around and received several quotes and many companies are severely over priced and the salesman really don't know what they are talking about. Tony provided some information to me about city permits and efficiency of the unit and gave me a reasonable price for a quality unit. They have excellent customer service and professionalism. They arrived on time, treated me and my home with respect. I sincerely appreciate their work ethic and would recommend them! read more

Thanks to Air-Tro for a great install experience. During a recent heat wave, my hand-me-down AC unit died and we decided to upgrade with a more efficient system. To my dismay, many installers didn't even call me back but Peter at Air-Tro was fast and courteous with a callback and made a prompt in-person appointment to provide an estimate. They also proactively found and suggested efficiency tax rebates when other installers did not. Air Tro is one of the Samsung preferred installers in the LA area and were able to order a brand new 2020 model "Windfree" Samsung AC when other installers either hadn't heard of this model or were unable to order it. There was about a two week wait time from my deposit to my install date. The installers were very thorough, professional, detail-oriented and cleaned up after themselves. They offered suggestions to improve our initial install plan (moving placement of the condenser, etc) and were good listeners. Thanks guys, we will use you again in the future. read more

Called on Tuesday for my Ac and got an appointment for tuesday for 10 am to 2 pm , Mike came on time at 10 am , i was quoted $88 for diagnostic . Mike changed the fusible and had the thermostat installed after couple tries he managed to make my AC works fine . He was very forward with prices so i did not have any surprise . I would 100% recommend and ask for Mike. read more

Manager from Air-Tro contacted me after reading my review and apologized for not informing me that there would be an additional $100 service charge for a total of $188. He cut up the original $188 check and re-billed me for the original $88 that I approved. Total accountability on his part which I appreciated. He also provided a proper estimate as well. Cut them some slack as it may be possible this was an isolated occurrence and not the norm. read more

We purchased a 2 ton AC unit. Air-Tro rep Peter was more knowledgeable than all the other individuals coming to do quotes. He arranged the pricing and crane to meet our needs without issues. They were on time and delivered an excellent carrier machine. Their installers were good. One installer was better than the other but as a team they got the job done. Our other AC repairman checked their work and said they did a good job. They installed the gas line a little crooked but it was installed safely. Very happy with their work and warranty. read more

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You should count yourselves lucky if you get scammed for a few hundred dollars like some of these reviews here. Airtro's shoddy work cost us thousands. Their crew installed the furnace without a condensate drain cap attached so there was a slow leak into our plaster ceiling until it collapsed one day without warning. Called them up and it was just deny, deny, deny. Took zero responsibility nor apologized at all. The owner tried to blame it on crazy conspiracy theories, anything except their incompetent crew, who, by the way, also cut through some asbestos piping which required professional remediation. Mind you, this was in the kids room and could have caused serious injury. But does Airtro care about that or anything but clenching in their greedy little fists every last dollar? Not at all. Consider yourself warned. Maybe you roll the dice and come out of your experience unscathed. But read these real 1-star reviews, Airtro won't stand behind their work, so why chance it when there are actually others who are honest and decent out there. Update to response: Like I stated, they will deny with crazy theories like a magical rat that completely consumed this mystical cap with nothing at all leftover. Sure, buddy. This is in contradiction to every contractor who came in to fix the problem Airtro created. Doesn't he just exude empathy and concern for his customers too? I appreciate my previous point being made so well. For all of you who encounter charlatans like this, in California you have 10 years to pursue legal remedies for construction with latent (hidden) deficiencies through Section 337.15. That is your right to do so. I went through insurance and regret not doing more, but let my mistake be your lesson. read more

Air-Tro - Collapsed ceiling due to faulty installation and water leak - Heating & Air Conditioning/HVAC Near Me - Monrovia, California

I'd give a 10 star rating if possible! From the point of calling to the fix of the air conditioning unit, they are amazingly kind and professional thru and thru. The technician (Anthony Alvarado) came in fully prepared in recognizing social distancing. He informed me of everything going on with our system. He also kept me informed of possible costs and awaited my approval. I'm very satisfied and highly recommend Air-Tro. They have a new customer with me. Thank you Anthony and Air-Tro! read more

No technician showed up to their appointed time. Waited a long time and called them telling me technician is about 30 mins away so waited and one hour had passed no call no show. If they could not come at appointment time, what do you think they would do to your AC equipment. Please read other bad reviews as i believe what they say. I do not recommend them. read more

They were on time to complete routine maintenance on the air conditioning unit. However, the comments about our dog was not necessary. There was no need to mention assumptions, like the dog marking the unit, as he was a puppy. Had this unneccessary comment not been made, I would have rated them higher. When completing a service, I do not recommend making such comments. read more

What an amazing crew! Kevin Berry was very helpful and responsive to my needs and got my job setup just in time for the summer heat. Jonathan was a very knowledgeable tech and my a/c is now cranking. 100% recommended! read more

We have been receiving our 3 month maintenance checks with AirTro to ensure everything looks good and to avoid any problems. A week after our most recent maintenance we had a issue with water leaking into our bathroom from the AC unit. We called AirTro to come check it out. They came out 3 times saying nothings wrong, no follow up, no communication. I'm not even sure what they do when they come in for the maintenance checks. Meanwhile the problem continued...We are a professional office so this kind of thing needs to be addressed promptly. I felt as though I kept having to babysit the situation. I called AirTro to inform them it's still going on. The operator called the tech to let him know and he told her no it's fine. I told her it's not fine I have a bucket collecting water. I also expressed my frustration with how much time has been wasted with no resolve. Finally, someone comes in the next day (by the way, every time they come in they don't know where anything is, they ask the same questions over over) We worked with them consistently every 3 months so that they would be familiar with our space, but I guess that doesn't make a difference. The last technician creates a mess in our office and doesn't bother to clean it up. He said he needs to order a part to fix the issue. Over a week later after his visit, I still haven't heard from AirTro so I call them yet again and they act like they're waiting on something and trying to stall. I tell them we need to resolve this ASAP. They send me a quote of $1800. What bothers me most that it was always "nothing, nothing, nothing" and then suddenly $1800. If it's gonna be $1800 tell me from the start so we can get it done. I called another local company for a second opinion. We had a great experience with them. He was very professional and communicative. He figured out the problem right on the spot and it was a simple fix. I didn't even tell him anything about AirTro. He fixed our problem in one visit, at the cost of $135 and he was incredibly knowledgeable, experienced and trustworthy. In the end, the cost doesn't really matter to me. The important thing is to feel confident the person you're paying knows what he or she doing even if it means paying more. Unfortunately at AirTro, you pay more and get less. I really don't like to leave negative reviews which is why I am leaving a 3 star review when they truly deserve 1 star. I know how it can affect a business but they never once threw me a bone or tried to make it better. They said a manger will call but I never got a call. I hope my review is taken constructively. Update*** all the other company AryCo did was fill the P-trap with no additional charge than the service visit. He understood the science behind it and explained it very well. He said with the P-trap empty the water won't drain in the right direction. To think AirTro was going to charge $1800 for a "crack" that doesn't exist is so upsetting and disheartening that people can be so dishonest and money hungry . They deserve 1 star for deceiving the public. read more

We chose Air Tro due to the many raving reviews. We were looking forward to getting our new air conditioner installed today but the job had to be held back due to finding of asbestos in the attic. We are talking about a delay of another 2 weeks after waiting for a month. Lots of hip cups could have been prevented: 1) When Peter, our sales rep, inspected our attic, he should have caught sight of asbestos & recommended that to be taken care of prior to installation. It's unfortunate he didn't catch that! We would have asked for their sub contractor to deal with this issue even before the crew came to install the system. 2) Upon arrival, I was informed by the installation crew that the compressor was bigger than they expected & it might not get pass our iron gate. They dismantled our iron gate and realized it really wasn't going to fit. So they had to detour and go the long way around the other iron gate. BAD planning not knowing the measurements even the compressor is moved in. 3) At the end of the day, I had to alert Jonathan to fix the iron gate he took apart because it wouldn't close properly after it was dismantled. Talk about detailed workmanship???? I'll wait 2 weeks to see if things will get any better? As of now, 1 star for a bad start! read more

I recently changed 2 air filters myself at my business and was surprised at what I found. At my previous annual maintenance by AirTro, the technician apparently didn't have the right sized filters (though I'm pretty sure the sizes are documented in my account profile) so he folded them and jammed them in. Is this a commonly acceptable practice? I find it pretty unprofessional so I called to cancel my annual appointment. I was not asked the reason for canceling so I brought it up and I there wasn't a decent apology or effort to make it right. They lost my business for sure. read more

My VERY old HVAC died! I used Yelp to obtain 4 bids. AirTro came in with the best price and support for a well-reviewed package unit. Kevin was extremely informative, honest, and answered every question and call quickly and completely! Mike and Jess came on a very rainy day (no rain was forecast) and completed the job. Both gentlemen were professional, efficient, and informative. I am so happy that I was able to use a company in my community and definitely recommend Air Tro for your HVAC needs!! read more

There was an issue that we thought came from AC unit . Air-Tro engineers came quickly to inspect and figured out the root-cause is Southern California Edison power transformer burned out. We appreciate Air-Tro 's professional knowledge and very helpful to their customers even the issue is not their business. Highly recommend this great company. read more

Air-tro is reliable, does very clean work and their technician Edgar made everything happen for me. My air conditioner was having trouble. Tenants were uncomfortable. The weather was really hot. In stepped Air-tro's technician Edgar. He made the tenants comfortable with his politeness and thorough knowledge of the machine. I now have the air conditioner on a regular quarterly service. Nice job Air-tro. Great job Edgar! read more

This was our first experience with Air-Tro and we are impressed. Nicholas Callahan, the technician, is knowledgeable and kept us informed as he progressed. Everything works as it should which is more than I can say for the last group we used. We signed up for their maintenance agreement which is not only free, but also provides discounts on the maintenance agreement and any future work, plus priority over non-maintenance agreement customers. What more could we ask for? We are sold. read more

Scheduled an assessment of our HVAC condenser with Air Tro. Audrey was efficient and patient on the phone. Ruben Gamez came out this morning. He was professional and patient. He answered all my questions and helped schedule a salesman to do and estimate for possible replacement. So far, very happy with this team. I will update after meeting the sales person. read more

They've done work for us at two different places and it has always been good. During this most recent A/C repair I wasn't able to be at home and my wife doesn't trust repair people. They sent someone who seemed a little inexperienced, but he didn't try to hide it, which she really appreciated. When he was unsure he just called another person to check in. He explained everything to my wife very patiently and answered her questions. Simple repair and a fair price. Super satisfied again. read more

If I could give them more I give them more stars!! From Jonathan the technician all the way to Kevin the engineer you guys did a fabulous job for my mom I appreciate your honesty cleanliness and the education you gave my mother in regards to her new system. All the other companies that I had come out and give us a quote seemed to me to be up selling her and one even tried to show her his family photos to pull on her kind heart to use them. All of your staff was extremely friendly and patient with my mother when I asked to call 10 minutes before arrival they did so when I asked to call 30 minutes before they did so. They promised to install it on Thursday and complete it on Friday. Job well done as promised. They even refunded her the initial charge to come out and see if they could fix the unit. Thanks again air tro team!! read more

worked on our A/C . Jaime and Esteban did an excellent job . Good value and good work

Our family lives in a Pasadena high rise condominium building on Lake Street in Pasadena. The building is 10-years old and the HVAC is comprised of several components that cannot be operated by a Nest or Ecobee thermostat. A technician from Air-Tro, Inc. Hector T. installed and configured a Honeywell Lyric Round Wi-Fi Thermostat. He performed detailed function testing, and provided an in service on the operation and maintenance of our HVAC system. I cannot give enough praise to describe the professional work performed by Hector. Now, we can manage the HVAC of our domicile with an app on our mobile phones; this is a big help, because we can start and stop the heat or air conditioning when we're away. read more

Scheduled an AC person to come twice. Both times they didn't show within 4 hour window. Unreliable. Don't waste your time.

This review is in regards to an appointment I had scheduled a few months ago. The technician never showed up. I got a call after the scheduled 4 hour window letting me know they were running behind schedule. My whole morning was wasted for nothing. I ended up hiring another company that did a great job. read more

I really commend Air-Tro for the excellent job that was done at my home on Monday,February 11.The technician, Jonathan arrived just before his scheduled time of 8am. He was friendly and had a great attitude.He did an excellent job installing a new duct for our gravity furnace. I was really impressed at how he handled the situation which turned out to be something other than what he expected.He thoroughly answered all questions that I asked him and took time to explain what he was doing while completing the job.He completed the entire job by 2:30 and made sure to clean up any debris created during the installation.I would highly recommend this company for their professionalism and I am very satisfied with the new heater duct that was installed. Thank you! read more

Just had a broken A/C replaced by Air-Tro. Jose Hernandez came over to look at my system over the weekend. Told them what I was looking for and he set me up with a great system and a fair quote. After a 2 day install that was more complicated than anticipated everything was up and running. The installers were very professional. They explained everything. So far this system has worked fantastic. I was warned that my new two-stage Lennox would not work with my Nest. Jose set me up with a great Thermostat, that has exceeded my expectations. Jose and Air-Tro have installed my daughters system also, and after spending sometime in her place, I couldn't believe how quiet a good system can be, I was sold. So far mine is just as quiet and keeps up without a sweat, even after several hot days this last week. Air-Tro, you are great! I'm also very impressed with there follow up... Hope to use them for any service needs that may come up. read more

I am so happy to have A/C again. Replaced our old unit with Air-Tro We've been putting it off for a few years. We suck all the air out of our old unit until it had no air. Thank you Jose Hernandez and Thank you Donnie & crew. The crew was very nice and they work very clean. They know their business and do it very well. Very professional all around. I highly recommend this company. Now I'm freezing lol lol. But so nice not to sweat anymore and feel like you're in an oven. Sweet... Thanks again. read more

WAAAAYYY Overpriced!!!! - Shop around for prices first. I had a very poor experience with them. I called for service because my system wasn't cooling as well as it has in the past - but it's still working. When the tech arrived, he immediately pushed me to replace the system. (It has half its life left) The tech wanted to charge me $2,000 to "sniff" the lines (with a tester that costs $200.) I was charged $144 per pound of R-22. I know the material cost is less than $20 per pound. I was also charged $422 for a small can of line sealant. The exact same can is available online for $59. All the while he kept hustling me to buy a new system. Before you call these people, you should do your homework and find out how much the materials actually cost!!! I will never use them again!!! read more

Bill for $561.00 did not fix. Called, no call back. They then sent me a letter threatening collection. Don't deal with Timothy, he wants me to do his work for him. read more