Hovik was on time, very professional, taught me a few things and was up beat too. Very upfront about the price and was cheaper than the other company I talked to. read more

We THOUGHT we needed a new HVAC system when our A/C stopped working last week. Two other contractors told me our condenser unit was done and gave me estimates for a whole new system -- both between $20,000 and $26,000. My wife suggested I get one more opinion, and luckily I read his other glowing Yelp reviews and called Hovik at In N Out Air. Hovik first determined that our condenser unit was absolutely fine and would likely continue to operate for many years to come. He then CORRECTLY diagnosed the underlying minor electrical problem, replaced the defective part, and upgraded our thermostat to a state-of-the-art Honeywell Home model. A few hours after he arrived, our A/C system is working perfectly -- better in fact that it did before it went down. AND WE AVOIDED AN UNNECESSARY $20,000+ EXPENSE. Moral of story: If your A/C system is having serious problems, or you think you need a new system, do yourself a BIG favor and call Hovik at In N Out Air. We're beyond happy that we did! read more

In N Out Air - Heating & Air Conditioning/HVAC Near Me

Hovik is not only a very nice guy, but a true professional. He has helped extend the life of our a/c unit twice now. You can tell that he has over 30 years experience by his knowledge and his recommendations of not just replacing things for the sake of doing so. I know that down the line when it comes time to replace our HVAC, he will be he one we call. Highly recommended!!! read more

Hovik is ultra knowledgeable with a lot of experience. He figured out why my AC kept dripping condensation on my floor and why it wasn't cooling! The company that installed the AC unit and does the regular maintenance had no clue what was the cause of those two issues. I recommend him 100% without hesitancy. read more

5 STARS!!! Tested 2 HVAC systems and didn't judge me for not replacing a really old, dirty filter (oops). Have a 20+ year old unit - Hovik never tried to upsell me on a replacement system or parts and instead said with good maintenance I could keep it for another 10-15 years. Honest, easy to schedule, punctual, and upfront/fair pricing! read more

Hovik is amazing and so thoughtful. He truly cares about his customers and makes sure they are taken care of. He will always be my HVAC guy.

Hovik came riding to the rescue again to repair my AC unit! Instead of replacing everything which would have cost up to $20,000, he fixed one part on my 25 year old unit, and charged me a low repair charge. I was so relieved and appreciative, I gave him $50 more than he asked for. Hovik is a magician with HVAC systems, more willing to repair than upsell. No one else will touch my HVAC systems ever. read more

My Lennox AC. on the roof started vibrating at the first use this week to battle the Southern California heatwave. I called another company but they said that they had no availability until July(!). So I did my research and Yelp came again to the rescue. Everything written about In N out air is 100% true: Hovik deserves his title of "king of AC". He came on time , put a mask and shoe covers and climbed to the roof. He listened to the unit , opened the panel in 30 seconds after removing the fuse and pulled a piece of metal that was stuck putting the unit out of balance. Problem solved in less than a minute and no vibrations. The service was fast efficient and all for the minimum service fee. 6 stars !!! read more

In N Out Air - Hovik - Heating & Air Conditioning/HVAC Near Me

Wanted to continue recommending In N Out Air for anyone in need of Heating & Air Service. Since 2016, it has been great to have a company I can trust in case of any Heat or Air Condition Problem. He will take the time to explain everything and he works very hard, even on holidays, if thats what it takes to get your house cool during extreme heat. I wanted to write a new review, since he has saved me again from hot days this summer. Thank you again for great job with amazing value. read more

In N Out Air is amazing and Hovik is the best at what he does. This review is overdue since I've had to have my AC unit checked a few years ago, but recently needed to have a separate AC unit checked after tenants moved out of a retail space. A few years ago, I had a bad experience with a different company offering repairs and they overcharged me for the consult and were not able to resolve the problem. When I reached In N Out Air, they quickly squeezed me into their schedule and Hovik was able to solve the issue within a matter of minutes! His pricing is fair and he saved me such a headache by making this process easy and explaining everything. This recent time, Hovik showed the same level of professionalism and remembered me even after so many years. He was able to diagnose the problem and resolve the issue with the retail space's AC unit quickly, efficiently, and expertly. Hovik really makes something that would otherwise be unpleasant into something easy with all of his experience and kindness. I would recommend In N Out Air to anyone needing help with their AC for reliable and dependable service. read more

My friend had Hovik out to her house yesterday. She found him through a friend who raved about him. My friend said that he was the best AC guy she'd ever called. He fixed the problem immediately, had the parts in his van, and was not expensive. If it weren't for her recommendation, I wouldn't have even called Hovik. When it's hot like this, I always suffer and it seems impossible to cool my house down during the height of a heatwave. I called him, and he called me back the next day. I explained that I wasn't even sure if there was a problem, but he came out anyway. In the 6 years I've owned this house, I have had 2 other AC guys come out when the AC unit has broken down and not one told me what Hovik explained - I had an extra filter on my AC that I did not need, and it was blocking a high percentage of the cold air from flowing. All the other AC guys had seen that filter and not mentioned a thing. Hovik went even a step further. When we took the extra air filter off the vent, the inside of the vent was exposed and really ugly to look at. When I mentioned this, he went back to his van and came back with spray paint and painted the inside black. Now, not only does the ugliness just fade away but the house cools down completely. Before he left, he checked all other parts of the AC unit, starting with the Nest control unit and ending with the vents. He is really a remarkable, honest and capable AC man. read more

We've been using them for years. Always responsive and Hovik does great work. Highly recommended.

I called them two days ago and left a voicemail. A few hours later a woman called back and asked a lot of questions. She then said she would call back after talking to the owner but I didn't get any call back or Vm. I saw so many wonderful reviews but the lack of communication is unfortunate. The service itself might be great but they really lack in follow up. My guess is that my work seemed so low priority and low paying that thought it wasn't worth coming out. I want to support small businesses, but stuff like this always makes me go to a medium sized company with more staffing where follow up is better. read more

We had previously reached out to In N Out Air for consultation and the experience was so positive we called them for help in installing our new thermostat. A couple of weeks ago I installed a new Nest Learning Thermostat myself. Removing our existing thermostat and installing the new one was easy and straight forward. But I couldn't get the thing to work. Rather than risk damaging the thermostat or our HVAC, I called In N Out Air. Hovik was able to come out the next day. He replaced the old with the new but also was unable to get our system to recognize the Nest thermostat and to turn on. He then had to climb on our roof (that's where our HVAC unit is) and was able to diagnose faulty wiring from whoever installed our old thermostat. Hovik took the time to explain how the system should be wired for proper operation and the differences between the old thermostat and the new thermostat. Great guy, great service, great company! read more

"Doctor" Hovik and his apprentice worked on our non-functioning, almost 30-year old Lennox HVAC unit today, and fixed it quickly after taking the time to meticulously determine the root cause of the problem. It turned out that three of the unit's parts were burnt out from a power issue that kind of created a domino effect on each one. Like a surgeon, he replaced them all with OEM ones, and followed all original wiring diagrams to install them. This is our second time using In-N-Out Air (for different issues), and we will not be looking anywhere else in the future. If you are looking for an honest HVAC company that puts the customer first and prides itself in its work, go with Hovik's. His knowledge, experience, honesty, and pricing estimates are all top notch!! read more

In N Out Air - Almost 30-year-old Lennox HVAC unit - Heating & Air Conditioning/HVAC Near Me

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Hovik came to repair my AC unit and did an awesome job. He's personable, professional and kind. It was hotter than hell in my house and after replacing the motor in my attic, my AC is now working like a charm and my house is so cool. It wasn't my first time using him but I just had to come back on here to say how awesome he is. If you need your unit repaired, call him. You won't be disappointed!! read more

Went through a lot of other local HVAC companies and I wasn't happy with any of them. UNTIL I got a recommendation for Hovik and In N out Air. Not only is he so easy going he's extremely well versed in his trade. He gave me all my options and stayed in contact throughout the entire process. I can not praise this company enough. If you've been looking, you can stop and go with Hovik and In n Out Air. read more

Hovik will not only explain everything to you but he'll go above and beyond. He's honest and straight forward. I had 3 other ppl come in to figure out my furnace prob and they couldn't- Hovik came and fixed it and gave advice. Def worth every penny. read more

I called on a Saturday after the AC unit wouldn't start. I was able to get an appointment around noontime despite calling around 10 AM. Hovik called me 10 minutes beforehand to let me know he was arriving which was nice because I was out running errands. He asked a few questions to find out the situation, and explained how he charged. The cause of problem was a faulty starter which was replaced and AC was working again. Hovak even took time to check the unit to make sure everything was good (Freon level). We had a chat afterwards about yelp ratings and how it affects his business. I usually don't leave reviews but feel the need to do so to support local business with a great owner who cares about what he does and how he services his customers. Hovik is in the Pasadena area. I highly recommend his service. read more

This is not going to be a short one, my experience with In N Out Air spans over several years, in different situations. I am quite overdue! 6 years ago, I was looking for an AC technician and found In N Out Air on Yelp. We reached out to Anita and Hovik to get a quote for a new AC; ours was 14 years old, looked like it had seen better days, and was loud. Hovik came and told me that there was nothing wrong with our unit. He added that it was a great brand, and we should keep it until it dies, because they don't last as long anymore. He fine tuned the condenser, cleaned the coils in the back, checked the attic, changed the filter, then gave me the reference and recommended I buy those on Amazon to save money. He'd be happy to install them in the future though. I was impressed with his kindness and honesty. That day, as naive new homeowners, he could have made 10K easy. Each year, I scheduled a maintenance with Anita and Hovik. Except for a fuse that was replaced and some extra freon, the old faithful kept going heat wave after heat wave, albeit louder and louder. I asked once again about a new unit, he still recommended we waited. This year, we are redoing the driveway, and the AC needed to be moved. We called Hovik and we all agreed it was time to unplug it for good. Moving it back and forth was too risky with the 20-year old AC and it didn't made sense anymore. That evening, Anita sent us the quote which we approved. 48 hours later, we had the new condenser and coil installed. Talk about efficiency and great timing; the following week, Hovik had other projects. Hovik and his team were on time, polite, careful, cleaned up after themselves accommodated us, and really went above and beyond, fixing a few mistakes that past contractors had made. We were very pleased with the crew and experience. And oh boy, is the new AC quiet! We had an issue with the new AC on the first day of the heat wave. It was 5pm on a Saturday of a long weekend, Hovik texted back within minutes and told us he was on his way. He was hosting a party, but he came and stayed more than 2 hours, fixed two issues, mentioned a potential one for the electrician, and even took pictures for reference. As he said, the main problem was his, the secondary was ours (folks, don't install a meshed cover on your unit to protect it from leaves, etc., it restricts airflow), yet he didn't charge us anything. Whether you're fine tuning your old unit or installing a brand new one, Hovik smiles at you and greets you as if you were an old friend. He has the best stories, is very knowledgeable, super professional, efficient, very respectful (e.g., he always removes his shoes upon entering the house, pick them up, to put them back when getting in the attic, even though we told him several times, it was not necessary, but he insists that it is the house rule and he will oblige), is friendly, but confident, never arrogant or condescending. Hovik is one of a kind, a proud and passionate contractor, who values customer service. A rarity these days. read more

I did my research and decided on In N Out to replace an old HVAC. The moment we talked to Hovik, we knew that he knew what he was talking about. He's confident without being arrogant, and he is so very professional while still being warm. The estimate Anita sent us listed the very best equipment - as a researching maniac, I looked it up. And the price was very reasonable and his plan made complete sense. Once he finished installing the unit and testing it all, he instructed us on how to maintain the system well. He said that if we keep the system maintained well, that we wouldn't need to see him for 30 years. That made me a little sad, because he's a really cool guy and someone that will always be our go to if we need to service our HVAC - but it seems like we won't because he did such a great job. read more

Hovik is the best! Super friendly and it's super obvious he knows his craft extremely well. Not only was he able to fix my issue but he gave me a first class education on heating in the short amount of time he was here. I now have a go-to HVAC guy! read more

Our AC went out last summer and we were sweltering. We swore we would have it looked at before this summer. We called another company that you hear on the radio all the time. They were going to do a $79 "REJUVENATION" but left saying our entire system, furnace and AC needed replacing at the tune of 15-20,000 dollars. We found Hovic and "In N Out Air" from all the positive reviews received on Yelp. Hovic explained everything to us. He was professional, honest, friendly and performed as stated. I can't say enough about him and his company. Thank you "In N Out" for your excellent service. I would highly recommend this company. Just look at this next picture. The other company didn't even take this dirty filter out but wanted us to fork over tons of money for a new system. Hovic solved our problem and educated us as well. He's incredible. read more

In N Out Air - Dirty filter the 1st company didn't find. New filter on the left shows the difference. Hovic took less than one minute to point this out. - Heating & Air Conditioning/HVAC Near Me

I saw a recommendation on Nextdoor a few days ago, followed by half a dozen neighbors all agreeing. And then cross referenced with lovely reviews here on Yelp. My A/C died in the heat wave last Summer. I was convinced my unit, which was here when I moved here in 2003, would need to be fully replaced. The other reviews are spot on. Hovik is an absolute pleasure. There is absolutely zero upsell. He is informative and educational. He helped guide me on maintenance I should have been doing. And ultimately it was a very affordable small part that needed replacing and he recommended I keep the system as long as it stays running. Nothing beats someone talking you out of overspending on an unnecessary expense. A lesser man could have easily exploited my misguided expectations that the system needed replacement. Also, Hovik was able to come an hour before the 2 hour appointment window, and called me 30 mins before to let me know. Communication is everything, and he gets it. read more

Hovik is the real deal. He is a professional in every sense of the word. Incredibly knowledgeable, he has fixed our old system on more than one occasion. He has come out and found nothing wrong but my impatience and not charged me. Today he came on the New Year's Day holiday observed, fixed the issue quickly in the rain and wants me to wait a couple of days to make sure it is fixed. He explains the issues and what is going on. As a woman, I appreciate his honesty and that doesn't talk down to me. I cannot recommend him enough. read more

When our ac stopped working I called and they came out right away (even though it was a summer heat wave). They fixed our unit in less than an hour. Always reliable, fast, and trustworthy. We've called them for years now. read more

I have a 10-year old York HVAC system. I've had a sporadic problem for over a year now. I have previously used four different repair companies. I've spent over $1500 on repairs that didn't fix my system. I did my own research on Google. It suggested replacing the PCP board, not an easy task I guess. I suggested this to my last repair guy and he said that was definitely not the problem. After seeing the reviews on In N out Air I decided to give them a try. Hovik called me and I explained the intermittent problem. His first question to me was, "Is it a York?" I said yes it is. He said he knew what the problem probably is. He showed up at my home and began his diagnosis. After about 30 minutes he said "it's the system's main board. I'm sure of it." Yes, it was the PCP Circuit board. The next day he replaced it and my system is working properly. Finally!!! Don't use anyone else but In N Out Air!!! read more

I highly recommend Hovik and In N Out Air. I picked them based on the reviews here and I was not disappointed. This week we had a minor emergency with the heating failed and my in-laws due in town. Hovik arrived at the appointed time and even though there was no one at home at the time I steered him into the house by phone where he quickly diagnosed the issue. He had the part needed in his van and within the hour the problem was resolved and the heating back on. We completed the reasonably priced transaction over the phone and the job was done. Simple, expedient and excellent service ! Thank you so much Hovik and Anita John F read more

Decided to give these guys some business based on their Yelp rating. Absolutely the best decision! Owner goes my one name: Hovik. As a first time customer he and his helper came out to evaluate our HVAC. They replaced a capacitor and topped off the refrigerant and everything is beautiful once again. Hovik is very knowledgeable and personable. He said that the previously replaced capacitor was a substandard model, a "toy" in his estimation and showed it to me. He replaced it with a heavy duty unit which should last many more years. Now that we are experiencing multiple days of over 100º temperatures, we are truly grateful. I live in a condo complex and will recommend him to our neighbors and anyone reading this. read more

Hovik and his team did an incredible job saving our summer when our old AC unit broke down! He came by to do a thorough inspection of our unit and gave us a detailed estimate, all the while patiently answering our many questions. When we ultimately ended up moving forward with his proposal, he quickly made time for us and got the job done in a day and a half. He and his team were thorough, communicative, thoughtful, and cleaned up really well after they were done! Thanks to Hovik we felt really confident in trusting his team with such a big, expensive job. read more

Did a fantastic job! Fixed an issue that the first company I called was unable to fix.

I just had another company tell me I probably needed a brand new AC unit because mine was 32 years old, but suggested I temporarily install a few parts for a total of $1600. When Hovik from In N Out Air tested the unit, he found the system to be just fine, but only needed minor adjustments. He's the most honest contractor I've ever met in Pasadena and I've lived here for 75 years. He would have probably finished sooner, but I was asking him a million questions about the AC, which he patiently answered and really seemed very happy to do so too. I highly recommend this company. read more

Hovig was excellent in communication and scheduling, sourced and fixed the problem very fast! Highly recommend!

So grateful to In N Out Air, and to Hovik, who came to our home, within hours of my call, to fix our suddenly not working AC. He was professional, knowledgable and skilled. He found a blown fuse inside the compressor, and had the unit running again in minutes. He also showed us how we can fix this ourselves if it happens in the future. Thank you Hovik! We will certainly call you again for any HVAC issues! read more

Once again they did an amazing job for me. This is my 4th time using in N Out air for taking care of my AC needs for my personnal home and rental properties. Sorry for asking them to drive many miles to my properties. This time they responded immediately to secure the situation without hesitation and offered me a reasonable replacement approach then came back to replace original System with all new and energy efficient system. The attention to detail is impressive. Workmanship and clean up was 1st class. The crew gats the job done and Hovic goes above and beyond to make it all come out 1st class. Thank you read more

Quick and affordable, I was able to get an appointment almost a day or two after I called in. Havik was able to figure out the problem of the unit and quickly address it. He was in and out ;) within an hour? maybe less? Either way, very quick and a great price too. You won't go wrong with In N Out Air! :D read more

Hovik is the man. I have used him many times and he always comes through and gives me a fair price. I appreciate it that he explains things to me so that I know what the deal is and why things cost they way they do. I have used him for all kinds of HVAC units and he does it the RIGHT way. There might be other guys that may do things cheaper, but those guys half ass the job and it will break again. Be sure to check out his Facebook page. He gives tips on maintaining your HVAC unit. read more

In N Out Air - Hovik definitely is cool! - Heating & Air Conditioning/HVAC Near Me

In N Out Air said they'd be here between 10 and noon. At 9:45 he called and at 10 Hovik showed up at my front door. Like a doctor, he had me to describe my symptoms. Then, after a few more questions he unscrewed a panel fiddled around a little bit and said I needed a new starter. He switched the old one out and voilá! The temperature is finally dropping from the 84 it was to a more reasonable temp. This is a three generation family owned business and I highly recommend it. 818.434.8813 is their number. j read more

Hovik was unable to fix our furnace (mainly because it is very old). But he arrived on time and assessed the situation, graciously climbed under our house to take a look, explained the situation and was professional and courteous throughout. I will definitely recommend him to others. read more

Hovik was super friendly, super informative, and gave us really great advice in regards to the issues we found with out AC Unit and what we would have to do in order to replace it. Super timely too, would rec! read more