Amazing customer service, professional care and outstanding heart for the customer. Nestor and his…read moreteam did and excellent job taking care of our place. Highly recommend you give Nestor a call to address your concern. Honest, realizable service. I can't say enough about them! You will not be disappointed. Thanks again Nestor!

If you're reading this because you're undergoing water and /or mold damage, I feel for you. Having…read morenever experienced a disruption of this nature, I barely knew where to begin. Thankfully, there's Yelp where I'm grateful to have found Nestor Flores of AdvantaClean dba NDC Water Extraction LLC. Nestor was quick to respond to my inquiry and to schedule a free, no obligation field inspection followed by a prompt and extremely fair written estimate. Upon meeting with him, I was immediately put to ease by his integrity of character and strength of conviction to honesty. These are among some of the intangible qualities in another person that I greatly appreciate. As a previous employee of an extraction company, for over 16 years, Nestor worked his way up from the bottom to learn and to develop a broad range of understanding involving every aspect of this industry and beyond. With his wealth of hands-on experience and personal commitment to the highest of standards, in 2020, Nestor started his own business through the AdvantaClean franchise. It's only with the dedication and help of caring individuals like Nestor, we're able to breathe a sigh of relief today as we ready ourselves for reconstruction. Although I personally understand how difficult and unsettling this type of situation can be, when things return to normal for you, please take a moment to share a review? Nestor deserves a world of credit and gratitude for his wonderful heart for helping others. Thank you so much, Nestor and Christian.

Final Review 2/4/2020 All for 1 and 1 for All... my favorite…read more3 Musketeers arrived earlier than 1 p.m. Gosh I told hubs at lunch after they left, sad cuz I'm gonna miss seeing them. They are like my uncles and cousin cuz they treat you with politeness and care. I had gone out before 6:39 a.m. to buy some sliders to help with the move in of our wrapped and stored bigger furniture. They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room. Hubs broken record of don't buy anymore furniture(how bossy)...so...the men moved the lighter colored furniture to the extension where I watch my Kdrama and the brown pieces to hiis tv room aka tinier wannabe man cave. They removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. How such svelte men could lift, push, bend to get the furniture to their old stomping ground is beyond me. Whoever does the hiring of personnel is excellent. Thanks to Servpro and Perfection Flooring about 3 pm a plumbing coordinator came to our front door. She said I've been to many houses, this is a nice house as she entered. Goshh darn it, thankyou honey...I was so happy to hear that!

I had mold/ mildew removed from our shower stall with tiled walls. Lorenzo and his team (Mike,…read moreRamsey, Ceasar, Dylan, Matthew and their subcontractor, Arnold (and his wife) were very efficient (done with the project within the allotted time mentioned), polite and professional. The only minor glitch that occurred was the day they initially came to do the mold removal, they had to reschedule since they didn't have my signed authorization (something they could've easily done at the time when the appointment was initially made. At least they were kind enough to get some of the chrome frame polishing done so as to not waste that initial work day. My deepest appreciation for a job well done.

All I have to say is the first Project guy Justin was on it and great to work with in the…read morebeginning! He delivered a service that was great! The second half of this , overseen by Chris was horrible! My furniture and home completely covered in dust! Hats off to the two Chines guys and gal who truly busted their Burt's in labor! This could have been easily a 4/5 STARS, but due to a lack of job oversight on the job, and communication it's a 2 STAR! When the project guy asks you not to give him a poor or bad review at the get go? Makes you go hmmmmm! I'm glad it's all done! But my furniture is embedded with drywall dust! My electronics? No one cared to take the time to cover and protect with preparation. They showed up when they chose, because they didn't understand English well, not their fault the project guy wasn't there on sight to direct them! I'm on the fence about this business, if I hadn't mentioned what appeared to be short cuts or not lining up with what I was told... Don't say you can deliver and it doesn't happen!

Responded quickly to the service requested and provided excellent quality for the value provided…read more Ohana Restoration provided new roof and repair on over 2000 sf of residential roof. Any issues they came back and took care of immediately. They have nice office staff and team that make it a streamlined experience. Highly recommend!

I've been a property manager on O'ahu for years and have partnered with many restoration companies,…read morebut Elite Restoration stands out above the rest. They've handled more than one restoration for my portfolio, and each time they've made the process easy and stress‑free. Working with Darla has been such a blessing -- she communicates quickly, follows up without being asked, and always takes the time to walk me through what's happening. They get the job done without delays or excuses, and her patience and professionalism make her my go‑to every time.

Very very courteous, friendly, and informative. Excellent follow up, and very detail oriented. Its…read morenice to know there are professionals who care about the needs of their customers instead of just seeing how much money they can get by making you think you need something you don't need. I would recommend this company to anyone. God bless you and have a wonderful day. Thank you Darla for your prompt courteous follow up.

I hired Hawaii Water Damage Restoration to help me with water damage that happened to my apartment…read moreunit due to another unit's water main leaking. Getting a quote was easy and Marcos made scheduling the initial consultation and assessment super easy. He came to my apartment on-time and went through everything in detail. He carefully inspected all of the damage and walked me through what his thoughts were and assured me that he will document everything thoroughly so that the insurance companies will have more than enough information to accurately assess my costs. Based on the initial consultation, I thought this would easily clear $15,000, but I was pleasantly surprised when I saw that we came in under $12,000, especially for the amount of work that I was looking at. The quotes were also very detailed, breaking down each cost for the spaces I needed repaired. I was provided PDFs of these quotes for my own records and when it came time to pay, I was able to pay in parts when each part of the job began. Marcos and his team were also very patient with my work and travel schedules, always coordinating with me to make sure things were done not only in a timely manner, but in proper sequence and done thoroughly. Throughout the whole process, Marcos was kind, knowledgable, communicative, professional, and understanding. I was originally afraid that there was extensive damage to my unit because of how everything appeared on the outside, especially because of water in my circuit breaker. But Kory, the guy who was in charge of making sure all the moisture and mold was taken care of, not only gave me a very clear and easy to understand explanation of all the damage, but he actually was able to show me that the damage to my wall was significantly less worse than what we thought. I expected to lose my cabinets but thanks to Kory, I was able to keep them! He also made sure that a thorough job was done to dry out my apartment so the insurance company would see that we did things exactly by the book and that the water mitigation was thorough. He was incredibly nice, professional, and trustworthy. After Kory, Francisco their drywall specialist came in and did a quick and thorough job of repairing and replacing the drywall that did receive damage. Scheduling time with them was easy thanks to Marcos and Francisco arrived in a timely manner, once again making it easy for me on my tough work schedule. I received drywall work that was even better than what I originally had which was great. Francisco was efficient, professional, and did a excellent job. Finally, Leo, the flooring guy came in with another employee and did an incredible job with my flooring. Marcos provided resources to help me choose new flooring, which was done at H&C Flooring in Kalihi. Sophia was very helpful in recommending good colors and material. Once that was done, Leo did an excellent job communicating all of his work and showing me what was done and what still needed to be done. A big thank you to him as well for putting up with the amount of stuff that I had in the apartment still and moving it all around to do the flooring. He even came in on a Sunday to make good progress on finishing the flooring! Leo was incredibly thorough, professional, kind, and I really appreciated his work. Overall, my experience with Hawaii Water Damage Restorartion was excellent. Marcos, Kory, Francisco, Leo and the rest of the team were great to work with and incredibly professional. I truly appreciated their attention to detail, patience with my situation, and really making sure that I had what I needed for insurance purposes. My apartment feels whole again and they made this whole process incredibly easy for me. I would recommend them for your remediation and restoration needs! Mahalos to you all for your great work!

Amazing work, dedicated professionals, easy to communicate with and most of all great service,…read morewould highly recommend doing business with them

I am writing to share my recommendation for First Onsite. I recently used their services after a…read morebroken toilet valve caused a sewage overflow that flooded the entire home. First Onsite (Cole Frisbie & Jared Rios) took immediate action, providing thorough cleaning and decontamination using hospital-grade solutions. They also coordinated with an environmental specialist to conduct sampling for clearance and kept me consistently updated throughout the process. I highly recommend First Onsite to anyone looking for a reliable, professional, and friendly company for their restoration needs.

The real test of a company's integrity is when they get things wrong and won't have the payday they…read moreexpect. How do they then treat the job and their customer? First Onsite failed that test spectacularly. They tore a big piece out of our wall, did tests that determined there actually was no mold or water damage issues after all, and then promptly disappeared. Over a month later, we still have a hole in our bathroom wall, all our toiletries in a wagon and everything formerly on the wall still cluttering up our bedroom. First Onsite has not only disappeared, they've refused to give us a copy of the test results saying there is no damage or to even give us an estimate to fix the wall. It's been over a month of ghosting us, not returning calls, repeatedly not giving us anything we've asked for and never giving us a straight answer once we do manage to get someone on the phone. Read some of the highlights of an email I finally sent after both my wife and I got fed up. Then decide if this is who you want for your next job. EMAIL HIGHLIGHTS: Dealing with First Onsite has been easily one of the most unprofessional experiences we've ever had. You are also the most unresponsive company we've dealt with as well. - JUNE 8th Carlton has told me a few days before that the team will be coming in, but presented this to me as a visit for them to figure out what they would do and where. That's it. The men show up and tell me, No, we're tearing out the wall today. News to me. - A few days later the testing team comes in and gives me good news. There's no mold issues or water damage. All that's needed now is to put drywall back up. I tell them that I would like a copy of the test results saying that it's all good. I'm assuming, wrongly, that I will be hearing from First Onsite soon about doing restoring the wall and getting us the test results. That was a month ago and neither has happened and both my wife & I have experienced nothing but evasion and outright ghosting. - I left Carlton a VM asking him for an estimate and a copy of the test results at least 3 weeks ago, after not getting anything I requested the week before. He never called me back. I had to follow up with Carlton again after a week of waiting for him to get back to me. When I did get Carlton on the phone, he wouldn't give me a straight answer on the results or the estimate and said he would get back to me. That never happened. - WEEK OF JUNE 30th Carlton went on vacation, leaving no instructions to his team about our bathroom. My wife made repeated calls to him, only finding out by accident that he was 'out of the country'. She couldn't get response from the First Onsite office so she finally called the Mainland corporate number and was given several names to try. She then was told to text to Bryan photos and measurements of the wall opening. An estimate was promised to be delivered to her Friday. Nothing ever came. - WEEK OF JULY 6th Finally, I got an email from 'Scott' on Monday, July 6th saying he could do the drywall possibly on Tuesday. I called Scott and told him, again, no work until I got the estimate and the test results and that I wanted both today. Scott said he would tell Carlton. Carlton finally sent an email around 2PM, but not because of my request. He replied to our building manager who contacted him. He never acknowledged anything in his email that I told Scott, just saying he was 'working on the estimate'. After a month has gone by. And not a word about the test results. When someone refuses to give you an estimate on some drywall work or let you have a copy of test results, that raises a lot of red flags. - Your initial $12,000+ estimate raised our insurance by $100/Month, despite the fact that there is nothing to clean up. Even with that cost of living raise you created, we've had to notify our insurance company that we're returning the check due to the initial tests being wrong. So all we've gotten out of dealing with First Onsite was a bigger bill every month from now on.

What an amazing display of technology and creativity. A drone power-wash was incredible to watch…read more I'm a staffer at a property where this company blasted away the dirt from the 2 stories of windows in no time. The staff were extra careful with safety checks below it being in a public street and all. Truly the new normal

We just had all of our windows done at Ruscello restaurant for Nordstrom Ala moana, the team showed…read moreup was on time, brought the correct tools and did an amazing job. Their attention to detai ensured that our customers can enjoy our unique view of the ocean and the beauty that is within MAHALO Jim Shock Tech 3 Nordstrom Facilities.

Requested service call on AC. Date and time set. The day of appointment the tech was a no show…read more When I reported it the front office said he was sitting in front of my house for 30 minutes trying to call me. 1.I have no missed calls. 2. Checked the cameras monitoring the front of my house thirty minutes before and after appointed time and no trucks were ever parked there. 3. Couldn't get out and ring doorbell? Either they had the wrong number, wrong house, or who knows. Lazy, incompetent, and a waste of time.

I had Purair come to my condo until to Repair a clogged…read moredrain pipe. I also requested a deep clean on one ac unit and a maintenance clean on the other three units. Purair sent technicians Zeldy and Reno. I was very impressed with their professionalism, knowledge and work ethic I would highly recommend Purair and especially Zeldy and Reni for any air conditioning project. P.s. I also was impressed with the office staff who helped me through this project.