Super positive experience with this shuttle service. With three kids, we knew we did not want the…read morehassle of trying to take three car seats onto the plane with us. From my very first interaction with this company via email to our final drop-off at the airport for our flight home, everything went extremely smoothly. I didn't even bother getting quotes from other companies because I could just tell from the initial emails (super quick responses and very professional) that this was going to be the best service to use. I loved the convenience of communicating via text to let the company know where we were so that they could make sure they were close by when we were ready. The van arrived right on time (we waited maybe two minutes tops) and had all the car seats installed for us. The van was super clean and Kim was very friendly and got us to our hotel promptly and safely. Would easily choose Payless for all our future flights. When you're traveling, especially with kids, you don't want to mess around and take chances with a shuttle service that will be late or that is not communicative. Payless made our whole ground transportation experience super easy and once you use them you probably won't use another LA shuttle service going forward.

just recently took a trip to Disneyland and used Payless shuttle. They provided excellent service!…read more It was especially comforting to have a driver that really seemed to know the route and area so well. Polite, punctual and precise. Also, not pricey :)

They've driven us so many times over the years. It's like greeting an old friend when they arrive…read moreto pick us up or greet us from a return flight. There's never been a problem--ever after years of service. I've recommended them to a friend who has also been happy and continues to use them.

Malibu Bay Limo (MBL) was supposed to meet us at LAX's international terminal at the exit from…read morecustoms & immigration. MBL was not there, although numerous other limo services were, all with signs showing the names of their customers. While waiting about 10 minutes, we looked again several times and tried to reach MBL by phone, all without success. After we decided to take a taxi home, we received a text message and numerous phone messages telling us that MBL was driving around LAX and/or waiting at some unspecified curb with our name on a sign in its window. We did not arrive early and MBL never explained why it failed to meet us on time.

They were the most affordable option out of all the private transfers I looked into. I communicated…read morewith Sam by email and he was quick to reply. Our driver texted the evening before to confirm, and again when he was on his way the next morning. He drove a very large shuttle van with plenty of room for our double wide stroller and 3 pieces of luggage. If you request car seats, I suggest telling them the weight of your kids. I requested 2 forward facing car seats but our driver arrived with 1 forward facing car seat and 1 high back booster seat. Both my girls are under 35 pounds and the high back booster is for kids over 40 pounds so I wasn't very comfortable with that but we didn't really have a choice. I'd recommend they ask if the child weighs enough to use a booster before swapping it out. FYI they only take cash and they do not drive to/from Ontario airport.

SCAM. They tied the classic "bait and switch" by pretending our driver did not show up and offering…read morea more expensive option instead knowing all along this was the plan. I don't write reviews often because I'm easy to please and hate to say anything negative when I feel service has been adequate. I have traveled all over the world and booked multiple tours and shuttles (some with no reviews) that were excellent without any issues. My experience with this company was atrocious. I have had better shuttle services in the middle of the Amazon rainforest in Bolivia than this LAX scammer. We had a confirmed reservation. Our plane was delayed. "Samuel Espinosa" assured by gmail email (with photos of the "van" they had for the pick up) they were following the flight but stated they had no phone number for me so had to use email (similar to other poor google reviews that have been removed...they accused the client of providing the wrong phone number). I promptly sent my phone number and offered WhatsApp as an option as well. This was ignored and communication through email continued. Red flag! On arrival I emailed and was told to go to baggage claim and notify when there. I did so and was instructed to tell them what pillar we were located at on exiting the airport. That was done efficiently after bathroom breaks for 8 people and waiting for bags. Then we waited. For 30 MINUTES. No response to any email. I tried to call the number on the website and left a message. No response. Then approximately 3 minutes after I called a guy in full suit came out from the airport doors and offered us a "ride" for $250usd plus tax and tip (previous quote was $165 plus tax and 20% tip) but we had 8 people and bags so would need to pay for two of these special rides (with no credentials but they insisted they were "official" drivers). Uber black at that time was only $150 for an SUV. Surely we looked liked total idiots if they thought we would go for that. They offered to take us for the uber black price when they realised we were not as dumb as they thought. We refused and Instead we booked the uber blacks x2. Costed double but we had no choice. Luckily I had brought along my child's ride safer car seat (awesome but that I would recommend if you travel and need car portable car seats) for short Ubers so we did not have to worry about the lack of a car seat. Not sure what we would have done without it. Uber black was (as expected) amazing. Clean, new cars, with very polite and helpful drivers. Wish I had not bothered with the shuttle service at all. Wasted hours of valuable time which meant we could not get up early to go to Disney the next day. While we would not let it destroy our trip it did destroy my impression of LA and LAX. I've travelled the world and always been very careful about scams but the biggest scammers I have met thus far in my travels to over 40 countries is this company. Maybe I have just been lucky. Or perhaps because it was LA I let my guard down a bit and was a bit lax in usually due diligence. While on our way to Anaheim I did get some very inappropriate emails from the "driver" including one that said "any luck" when it was clear we were looking for alternative transport. When I indicated I knew it was a scam he changed his tune saying "the police made me move to terminal 1" and "I've been here all this time." It was 2am with plenty of space for cars and no police in sight with very few flights arriving at this time. Nobody made him move. He either never existed or took another group that offered more $ than he was going to get from us and then left his friends to scam us. They knew we were standing there waiting, tired, desperate for a ride and instead tried to use that as an opportunity to scam us. This company is an embarrassment to Los Angeles and airport shuttles everywhere. If you want to risk it and book anyway to save a few $$$ then go ahead but it could end up costing a lot more than that including valuable vacation time. I would stay far away. Their price was reasonable but not that much better than others, they include the car seat so was $15 cheaper than others and had such glowing reviews on Yelp I assumed it was a safe bet. They had ONE google review that echoed my experience which has since conveniently disappeared. Not sure why the yelp reviews are decent. Perhaps they figured that all reviews don't have to be good and they could mess up a few reservations and try to make some money off it. Unfortunate because I try to tip well and if my airport trip goes well I tend to make more bookings for the rest of the trip but instead we rented a car and used uber/lyft as we were too traumatised by our airport experience. I'll just stick with Uber Black at LAX from now on. I'd rather pay double than ever deal with a company like this again.

They have consistently charged my credit card when I only used their service once. Trying to get…read morecredit is next to impossible.

West Wind....been using them for over 10 years! Outstanding in the quality of service they…read moreprovide. Also on time, go out of their way for you, always helpful and especially with handling my senior citizen mother when she is traveling alone. The trust I have in them in undeniable and on top of it all....they are very reasonable in price! What more can you ask for!

I got a quote from beverly limo services over yelp. Communication was fast, pick up was on time,…read morerate was competitive and the ride was very comfortable. I would definitely recommend this company! Thank you

SAV-ON SHUTTLE DOES NOT GO TO INGLEWOOD. How do I know…read morethis? Does their website say that they do not go to Inglewood? No. Does their Yelp profile say that they do not go to Inglewood? No. As a matter of fact, as of this post, if you look at the map of their service area, you will see Inglewood completely covered. At any point during the online booking process, did they prevent me from completing the booking because they do not go to Inglewood? No. I found this out the morning of my ride, when I called to find out where they were. Then the man on the phone told me, "We don't go to Inglewood." So now, dear reader, you know as well. Thanks Sav-On Shuttle, for wasting my time.

Old raggedy van with depleted cushions and seatbelts that were overstretched and stained. Cost no…read moreless than an Uber.

My husband has used Harry's transportation service for many business trip airport runs, so when it…read morecame time for a family vacation my husband didn't think twice about who to call. He had always spoken highly of Harry, and I got to experience first hand how wonderful he is. He was extremely helpful and accommodating with our car seats and large amount of luggage. He is always on time and such a nice guy to spend your time in traffic with. On our international flight back into town we had a text waiting for us when we landed asking if we would like him to grab a meal to go for us. He knew our toddlers were probably starving and he was right. The extra mile he goes is incredible! Don't look anywhere else-get in touch with him to book your transportation.

Harry is very professional and very accomodating. Thank you so much for picking up my cousin and…read moreher daughters at LAX in such a short notice... Will definitely recommend you to my friends!

My go to shuttle service for all my travels. Always on time and drivers are professional and…read morefriendly. They always send a reminder the day before pick up and communication is top notch!

Super easy and straightforward to get a quote online. They're punctual, the cars are clean, and the…read moredrivers are courteous. They picked me up from my house to LAX (25 miles) for $130 whereas if I chose Super Shuttle it would've been $180 on the same date and time. I've used them locally too, they can accommodate larger parties. We had 8 people & 6 luggages. Highly recommend!