The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

Honest, reliable and will absolutely work with you on everything!!! Highly recommend buying a car…read morefrom him !!

I have bought 3 vehicles from Cris Cars over the last 10 years, every single one has had multiple…read morecostly issues. The first was a 1994 Nissan Pathfinder that wouldn't start randomly in the cold, less than 30 days after purchasing it from him. He told me it was probably just a battery, just go ahead and buy a battery. I bought the battery and it seemed to be fixed at the moment. Then the window stopped rolling down a few weeks after that and had to have the window motor replaced. When I went to get it inspected the year following purchasing it, I found out the entire frame as well as undercarriage was rusted and had to be welded to be fixed, which I also paid to have repaired. It took a mechanic almost a month to run down and fix the issue that was keeping it from starting randomly in the cold(it wasn't just the battery). Then the motor went. The second vehicle I bought from him was a 2004 Acura MDX. The first thing that went was the window motor again. Next the AC stops working. After those repairs, a year and a half after I purchase it, it starts making a horrible, loud sound so I take it to a mechanic again. The exhaust as well as several other parts of the vehicle are rusted through and have to be replaced or welded to be fixed. The 3rd vehicle I buy from him is a 2009 Acura MDX. He let me trade in the 2004 Acura MDX as I already had all the places that were rusted through replaced/repaired. Additionally, no bank would approve the loan because the price he had listed at was over 125% of the vehicle value, so if he didn't get my 2004 Acura as a trade in to knock down the already inflated price, it wouldn't have been approved for purchase through a bank. First thing I notice, not even a day after I purchase it, is the backup camera is so grainy/blurry, it is unusable. He tells me I just need to clean the camera off. I do so, and surprise, it doesn't fix it. He then tells me I can get a replacement camera installed at Best Buy in Charlottesville for $100 or less. I call Best Buy in Charlottesville, yet another surprise, it is more than double that and it will be at least a month until they can get to it. A side note on this, since he uses Carfax for his values, when you input the features of a vehicle in Carfax, they are basing the value of it off those features being in good working order, which this was not. The Bluetooth starts draining the battery repeatedly which forces me to disconnect the Bluetooth and replace the battery. A little over a year after purchasing, it starts idling rough and the check engine light starts flashing. It is turned off and towed immediately. The mechanic finds that someone installed a repair sleeve improperly which melted the coil, threads, etc. and states that it has been this way probably since I purchased it from Cris Cars. After the mechanic he sent me to having it for a month, I get told that they can't fix it unless they drop a motor in it after $1000 worth of work that I now owe for regardless if I replace the engine or not. An engine, an AC compressor, and $4200 later....I take extremely good care of my vehicles. I have all regular maintenance done, have a folder of all maintenance records, and have not put massive miles on any of these vehicles. The second I suspect something is wrong; they go to the shop. Every one of these vehicles cost thousands of dollars to repair shortly after being purchased from this business. His logo is cheap but reliable, yet his prices are not cheap, and not one of these vehicles was reliable. Based off each of these issues, it seems he slaps the cheapest fix on things he knows will break again within a year or two, forcing you to purchase another vehicle before you have even finished paying off the loan. The vehicles are overpriced based on NADA (which is who your insurance company is more than likely to refer to for the value if it is in a wreck), Kelly Blue Book, etc. He does not offer in-house financing like he used to, he refers you over to a bank that you could have gotten a loan through regardless. Definitely do not recommend!!

The hubs & I were on the hunt for a good deal on a car. When we first started looking, we drove…read morethrough the lot at Colonial Nissan and met Clay. We didn't even get out of the car that time, but Clay greeted us at my car window. I was writing my email down on his card to send me some info on cars, and I commented on liking his pen. Clay followed up with an email, and we chatted back and forth for a few days. I was hesitant to come back to colonial nissan because I was convinced that I'd get a better deal in nova. Clay got us back to the lot. Long story short, Clay was wonderful. Great personality. He answered all of our questions. The ones he didn't have the answer for, he found out the answer. He worked with us to get us a deal that we were comfortable with. My cell phone was dying, and I needed to check on my teenager, so Clay found me a charger. He was very accommodating from start to finish. In the end, we bought the car for my husband and Clay gave me the pen I loved! He remembered!

Todd at colonial auto is not efficient. I had my car worked on, came back with check engine…read morelight on....Later he pretended something else .kept my car 4 days...couldn't give information on anything...

there 100% scamming and there cars are trash with lots of issues first week got the car the tire…read morepopped when driving 40 mph and there interest is through the roof they have it at 24.99%. I asked for a key for the Lugnut and they did not have a spare, so trash help. Worst people don't go there.

This is by far the best place to purchase a vehicle in Charlottesville! The staff is friendly,…read morewelcoming and they are knowledgeable about the vehicles they have in stock. Not only do they guarantee approval for those of us with less-than-perfect credit history, they make sure that you feel like family during the process. I will definitely be buying another vehicle from Millner when the time comes and I send everyone I know who is in the market here.

Was just cussed out by Daniel service tech because my dealer "circumvented" him to find out if a…read moreloaner vehicle was in fact not available. Point of additional clarity: Service offered loaner for Tuesday upon arrival in the first place "WE WILL HAVE A LOANER AVAILABLE FOR YOU"-- however my car had to be towed to dealer the night before because it had broken down going 60 MPH on a highway northbound 29 (no shoulder). Service never even bothered to contact regarding diagnosis for failed rear electric motor. I had to call in to get that information. I have already informed corporate and the NHSTA.

My daughter's car finally died and in need of new car. Went to Flow Hyundai in Charlottesville and…read moremet James Duff a sales associate. He was great to work with and understood all our needs and gave us options and totally zero pressure. We told him that we really didn't want pressure to buy extra plans when we went to talk with the finance guy in the dreaded room. He talked to him and there wasn't any pressure whatsoever. This this the first time leaving a car dealership feeling good about the entire experience. I highly recommend James and Flow Hyundai. Thanks again. Don S.

Part availability and hold for a 2 hour drive cash discount afforded however prior approval sought.read more

Found the part needed on their website. Picked it up and it was exactly as described. No muss, no…read morefuss. Straight forward transaction. And there was a cute pup napping on a chair in a sunbeam. Thanks, Cory and the gentleman who picked up and delivered the part from the lot. Much appreciated!

I feel it's important to share my experience publicly after being blocked from Reynolds GM Subaru…read moreof Orange on social media following my honest reviews. I'll start from the beginning. Years ago, I brought my Silverado in to have a leveling kit installed. Just two weeks after the install, I began hearing a knocking noise from the front end. When I brought it back, I was told there nothing wrong but we could put a new level kit in. I then took it to another dealership, where they confirmed the issue was simply worn ball joints--exactly what I had suspected. Years go by, I brought my Suburban in for a specific issue and asked them to check a particular concern. It took nearly two weeks just to get the vehicle into the bay after having a scheduled appointment, and I was then quoted nearly double the expected cost for a battery that they were at fault for dying, we had no communication on the work being done or anything. After being asked to leave a review, I shared my honest experience. That review was not well received, and I was contacted and asked if I would change it in exchange for them "making things right." Most recently, I brought my GMC Sierra in for warranty work. I was told I needed brakes, rotors, and calipers not even all the way around, with a quoted cost of $4,500 . After sharing my concerns about that diagnosis, I was contacted by an employee through Facebook Messenger, criticizing me for speaking negatively about the dealership. To make matters worse, I received my truck back with the AC no longer working. When I returned to have that addressed under warranty, I was questioned about why I brought the vehicle back at all because of me sharing my last concern. I was then told by Kevin Reynolds himself that they would no longer do business with me because of my previous reviews. At the end of the day, I was simply sharing honest feedback based on my experiences. Unfortunately, it seems that honest criticism is not welcomed. If you do choose to do business here, just be aware that negative experiences may not be well received if shared publicly. They need your money not your review.

I had an excellent experience working with Reynolds GMC Subaru and cannot recommend them highly…read moreenough. Chris was my sales representative, Logan the sales manager, and Ed handled financing. The entire team was extremely transparent and genuinely open to understanding my goals from the start. They worked collaboratively with me, clearly explaining where they had flexibility and where their hands were tied, which I really appreciated. At no point did I feel pressured, whether it was around pricing, financing, or optional products. The process felt respectful, honest, and well managed from beginning to end. I am 100% satisfied with my purchasing experience. The deal we reached on a new Yukon XL was strong enough to justify a four hour round trip drive to trade in my old vehicle and upgrade to my new one. That alone says a lot. If you are looking for a dealership that values transparency, professionalism, and a low pressure buying experience, I could not recommend Reynolds GMC Subaru more strongly. Phil Chevy Chase, Maryland

I had probably the best car buying experience I've ever had with Jeremy Soares at Flow Audi. From…read morethe moment we met, Jeremy made sure that I was as comfortable and informed about the process and the product as I could possibly be. He had a deep knowledge of the vehicles we looked at and went out of his way to help me find the right fit. I was extremely deliberate in my decision making process, but Jeremy and the entire Flow Audi team were patient and accommodating throughout. At no point did I feel the slightest bit of pressure or hassle. It was like car sales for grown ups, by grown ups, and I really appreciated that. I cannot recommend them enough if you are in the market for a car. I would definitely buy another car from Flow in the future.

I made appointment for an inspection sticker. In the past, wait times have been excessive. Working…read morewith service rep, Krystal Carr, was seamless and excellent. She stayed on top of progress with the job and informed me as soon as the service was complete. I felt like an important customer. Thank you, Krystal!