Made an appointment for mine and my wife's car to take care of recalls and service. Something came…read moreup and we needed to reschedule. I called back and got voice mail. No response. Called again and the lady said she would relay the message to the service dept. No response. Called again and left another voice mail. No response. Tried the online chat and was told they would get back to me. No response. Called again and cancelled the appointment and told them I would find another dealer. I don't think I should have to work that hard to get to give Voss business.

Had the parts I needed and were nice and friendly. It's crazy to go into a dealership and see no…read morecars on the show room floor, thanks Covid.

Had my car for just under two months and the engine blew. Currently figuring out if it's a total…read moreloss or not. This place needs to be shut down.

We bought a truck for our 17 year old daughter so safety was a must. The owner, Kent told us he had…read morea daughter as well and assured us it was a safe vehicle. We had issue after issue and we had to fix things that he said were already done. it was never safe and was in the shop constantly. Since our daughter is getting ready for college, we needed to sell and get something reliable. We tried to sell it ourselves and one gentleman was thinking of buying it and took it on to get someone to look at it before he purchased. There were still so many things wrong and they said that we were so lucky our daughter wasn't in a ditch somewhere. From being a plow truck with rusted power steering lines, brake lines to a rigged O2 censor so it wouldn't alert any problems,,, the list goes on and on. Knowing all the problems, we just couldn't sell it to anyone so we contacted Kent and told him we were turning It back in. Kent (owner of Tip Top) gave us some money but we took a &13k loss. He said he wasn't going to resell the truck because it was dangerous and would take it straight to the auction. FOUR days later he now has it for sale and is advertising the truck for $18,995 On his lot. This is ridiculous. We have paperwork stating all the problems. Run from this place.

You need a couple of things in life, one of them is a account that you can trust and another is a…read moremechanic that you can trust. This guy is a mechanic that I trust. He has led me very well, and he takes good care of the cars. He's a busy man, but he shoot straight, he gives a decent price, and he does good work. My wife, whom I dearly love, and my kids, whom I dearly love, are safe in the cars.

I love my truck. I don't let just anyone touch it. This place came highly recommended by a fellow…read moreYelper. Based on that, I took my truck in today to have a new back up camera installed. Because of the amount of work involved I expected it would take a couple days. They finished it the same day! And the price was right where I thought it might come in at. Quality work, nice people, fair price! I'd highly recommend this place for detailing, sound system or electrical work on your ride! And they back up their work! I highly recommend this shop!

Great RV service when we owned our Class A we purchased new from them,kept mine perfectly had no…read moreissues happy camper! Sam Smyth Lori Smyth Indian Hill Ohio

We bought a used 1 year old travel trailer here in August. I think we got a fair deal. However, we…read morewere told some things that were supposed to happen that did not. Here is the list. Interior cleaned- nope AC filters cleaned-nope All appliances checked for proper operation-nope ( the water heater was not plugged in) New battery- yep Checked for leaks- nope (rear driver side molding loose and seal broken, another even dealership found that, $160. Wi-Fi Ranger doesn't work, $100) New water heater anode- nope Rebuilt the Murphy bed- yep!!

Took my Camry here last min appt with a whole bunch of lights that came on my dash after a friend…read moreborrowed my car. They got to the problem faster then I thought and repair was one day THANK GOD. $800 later after wrong gas was out in was a bit pricey but appreciate the timely manor getting my car back to me!

Everyone was very nice! From the people servicing your vehicle to the people receiving you at the…read morefront desk, everyone was pleasant. Tom Thacker went above and beyond and reassured me my car was good. Rental was seamless, I got a brand new 2025 RAV4. Superb service.

Pretty much the best car dealership in the area. Family owned and operated since the 1970s. I…read morewouldn't do business with ANY other Ford dealer.

I scheduled my car for a mobile oil change and no one showed up. When I called to ask where the…read moretechnician was they told me they tried to call me the day before to let me know. (which they did not) He then says you're going to have to bring it in and I'll give you a coupon. Mind you, this is the second time this has happened. The previous time I was scheduled for service at the dealership and the technician was at my house. There is no regard for the client's wasted time.

In 2022, I chose Smedley's--a dealership my family has trusted for over 40 years--to trade in my…read more2016 F-150 and 2015 Challenger for a brand-new 2022 Silverado RST with the 6.2L engine. It was my favorite car I've owned. I truly believed I was investing in a strong, reliable powertrain backed by a dealership that stood by its customers. Unfortunately, I couldn't have been more wrong. Just 2,000 miles after the warranty expired, the engine developed a loud knocking noise. Smedley's diagnosed it as a catastrophic engine failure but said I'd need to pay $2,000 for a teardown to confirm if it could be rebuilt for around $6,000 or if the engine needed replacement for $12,000. Faced with that situation--$2,000 just to find out I might owe $12,000 more--I had no real choice. I was under stress and financial pressure, so I traded it under duress and took a major loss, leaving me upside down on the next vehicle. Even after that, I tried multiple times over the next couple of years to work with Smedley's and Chevrolet to see if there was any help or goodwill assistance available. I was told the "next owner" would have to get it diagnosed, even though Smedley's had already done that. That made absolutely no sense. When I finally checked the Carfax report, I was shocked to find they had simply done a "tune-up" on the truck and put it right back up for sale. To add insult to injury, I later got a text from one of their salespeople offering me a "manufacturer discount" on an electric vehicle. I've never felt so cheated by a dealership in my life. My entire family (extended w/GM Family Discount)--who have bought from Smedley's for decades--no longer trust them and now take their business elsewhere. It's sad to see how far they've fallen from the honest reputation they once had.

This dealership is unethical and dishonest. My 95 year old father who suffers from dementia lives…read morewith us. We keep an eye on him best we can and he now has agreed to give up driving as he get lost and cannot find his way home. He stopped (by himself)in at this dealership when we were unaware and the salesperson convinced him to buy an $80,000 Tahoe. Now I get it, there job is to sell cars. Problem is it was very clear Dad was not of his right mind. When they went out for a test drive, the salesperson took him to a bar for drinks!! They got him to sign the paperwork which my dad didn't even know his own address, phone number or any of the critical loan information. Most of it was incorrect. They had to notice he couldn't find his way back to the dealership on the test drive. Once I found out, I contacted the dealership and they were very uncooperative and unwilling to fix the mistake. I even offered to take a loss just to get dad out of this new car payment of $1200/month as his SSA is only &1580/month... I ended us calling the bank and they requested the medical evidence of his dementia so I sent the Cleveland Clinic diagnosis from 2019. The bank contacted the dealership and the dealership was still very unwilling to work with me. Even the owner -Joey Smedley was nothing but a swindler. They basically took Dads 2018 Silverado as trade in and gave him pennies for it. They took the Tahoe back but we lost over $6000 PLUS they kept his Silverado and would not return it. We ended up losing a ton of $$. Some of this is just due to Dads illness and I can understand we had to take a loss. But they took advantage of an elderly old man and I would never go to this dealership because of this. Shame on you Smedley!

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

I had the pleasure of working with Matt Stump during my process of leasing a car. At an extremely…read morehectic period in my life, the process was very pleasant due to Matt's stupendous service. He spent a considerable amount of time asking me questions about my needs and what I was looking for so that he could genuinely find me a car that was fit to my unique style, credit/income, and practical day-to-day needs. Being from out of state and in dire need, Matt ensured that I could complete paperwork online - he made sure that I received the paperwork, walked me through it so that I understood all of the information detailed in the fine lines, and the appropriate areas were initialed and signed. Additionally, Matt set up all of the logistics so that my car could be delivered to me in a way that was both time and cost-effective. This genuine approach is what makes Matt stand out from any other car salesman and car buying experience I've had in the past. In the past, I have DREADED just the idea alone of buying a car and all the activities that go into the car-buying process, but my recent experience has changed my perception. I look forward to working with Matt again in the future, andI highly recommend anyone who is looking to buy, trade, or lease a car to work with Matt for their needs!

Service and sales only do half-a** work... I had to end up going to a different dodge dealership to…read moreget my BRAND NEW car fixed properly