Was a in interesting spot where I needed to get a new car on short notice for a new job. I first…read moretalked with Jimmy. He was helpful and assured that they could help me. He handed me of to sales rep, Kevin. Was very helpful. Tried hard to get me a good deal. Listened to what I was looking for. Helped get me quick turnaround. Good communication through the process. Second time buying here and would again

Extremely Concerning Service and Diagnostic Practices…read more I am writing this review to document a highly unsatisfactory and costly experience with Acton McGovern Jeep regarding my 2020 Jeep Wrangler Rubicon Recon (120,000 miles, consistently and meticulously maintained). In early November, I brought the vehicle in for diagnosis of a P0420 code. The dealership charged a $365 diagnostic fee, replaced an ignition coil (another $500), and reported that the engine checked out clean. The code was cleared, and I was told the issue was resolved. Within five days, the vehicle began misfiring, and a subsequent inspection revealed crosshatching in a cylinder and catastrophic, irreparable engine damage, due to coolant leaking through the head gasket and into the cylinder. Damage of this magnitude does not develop spontaneously in that timeframe, raising serious concerns that the initial diagnosis either missed or failed to investigate underlying causes. I was then without a functioning vehicle for four months due to the engine being on national backorder. No loaner vehicle or compensation of any kind was offered during this extended period. During the repair process, the assigned technician (Jeff) ordered over $2,000 in additional parts without my authorization. Only after elevating the matter to the service manager was I able to limit my payment to the originally quoted $12,000. It is troubling that such a significant unauthorized expense was initiated without consultation. Most concerning, after the engine replacement was completed, the original P0420 code reappeared--the same issue that prompted my initial visit. This strongly suggests that the dealership never addressed the underlying problem from the beginning, calling into question both the accuracy and thoroughness of their diagnostic procedures. The sequence of events points to negligence, which may have directly contributed to the engine failure and the resulting financial burden. Throughout this process, interactions with both Jeff (service technician) and Chris (service manager) were marked by dismissive, argumentative, and evasive communication, with consistent avoidance of accountability or clear explanations. In summary, my experience with Acton McGovern Jeep involved: * An initial diagnosis that failed to identify or investigate root causes * A catastrophic engine failure shortly after their service * Four months without a vehicle and no support * Unauthorized ordering of over $2,000 in extra parts * A final repair that still did not resolve the original issue Given the severity of the consequences and the lack of professionalism demonstrated, I cannot recommend this dealership.

We recently purchased our third vehicle from Swanson. It's a great dealership. Sales and Service…read morehave gone above and beyond to help us out. I highly recommend!

Found a vehicle on line and drove 40 miles to this dealership. Andrew was our very help salesman…read moreand answered all of our questions, price was good for this vehicle plus a trade. We were thanked for our purchase by Andrew, the owner and another sales person, felt we were valued as a customer. Well worth our drive, and would definitely buy another vehicle there!

I just recently purchased my Mazda CX-50 here with the great help of Nick and Collette. Both helped…read morefind me an incredible deal for both my trade in and the final sale of my new car. The employees here are upfront, responsive, and honest, and fully respectable of your time here. I'm very satisfied with both the service, level of knowledge and the final outcome of my experience here. Thanks guys! I love my new car!

I have always been happy with Mazda service here, but today they really went out of their way to…read morehelp me. I could not be happier with them.

We brought our car to this location, a couple times since the son took over. Can't me more with his…read morework and professionalism. He is the most reasonable priced individual in the area. Service is quick and efficient. He also tightened up a few items that were rattling at NC under the carriage.

I had many many BEST experiences with Donald Partridge, who is the owner of this car mechanic shop…read more He is very very very very honest. He never up sells. I had my car leaking oil from bottom, with red check engine light, I went to another mechanic out side, when I observed this problem (I was outside the city at that time). That guy told me it would take $500 to fix it & get the check engine off. Donny fixed it & charged me $50 bucks. Many times, when I feel 'this repair probably would cost a big money', Donny fixes quick & doesn't even charge any money (if they are quick fixes of 5-10 minutes) or charges way lesser than what my expectation is (as said, he is very honest). He is very knowledgeable in his field (worked as service manager for a dealership for 10+ years). He identifies the problem way quicker than anyone else I saw so far & charges only for his lesser time, so his cost is cheaper than others. Also he doesn't upsell & does exactly what's needed for the problem to be solved. I will give 10 stars out of 5 to Donny. He's an example of how one should do business honestly. Never found a mechanic like this in 10 years of my US stay. Another plus here is the full service gas station, which is priced on par with other local gas stations (which are self service though). I always get my gas filled here (with the luxury of without getting down in the cold weather).

A belated but pertinent and VERY positive review, and shout out, to Joe's Auto & (more…read morespecifically) Towing, to both the woman who answered my emergency call and to Andrew, the fella who saved the day, and evening, for me. On 11/7/20, I played 18 up at Butter Brook Golf Course in Carlisle. After finishing, I spent a few minutes talking to my Lexington-bound before he hit the road. It was near sunset at that point. As I walked toward my car a departing female employee walking toward hers asked if I owned the white 1998 Volvo up ahead. At that point, there were only three other cars in the lot--hers, another, and my Volvo. I nodded, and she said, "You're tire exploded!" I'm, like, huh? But, as I get nearer to my car, there it is--a flat right front tire. "Yeah," she added. "It just popped! We all heard it." Knowing I had a fully-inflated spare in the trunk, I told her I'd be on the road in less than five minutes. By the time she pulls out, I'm the only one left in the lot. I instantly discover that the single-socket 12" long lug nut wrench supplied by Volvo was ridiculously ineffective and despite heroic efforts I couldn't budge one wheel stud. Not. One. I had no leverage. I tried so hard I bent the damn wrench handle! So then I'm thinking, because I DO live in Dorchester and I DON'T know ANYONE in the Carlisle area, I'm...dead in the water. I make two quick phone calls to the nearest auto repair places, one has no tow truck, the other cannot help--no driver that day. I expand my search and dial up Joe's. A very pleasant and busy but patient woman answers and advises that their one tow person has "like ten calls going right now." I provide my phone #, my location and add that all I need is a one-minute pit stop: loosen five lug nuts. The woman says, "I'll see what I can do." Two minutes later my cell phone rings and it's Joe's tow truck driver, Andrew, an amiable kid who listens to my quick story and decides, on the spot, while driving to his next destination, "I'll be there in ten, you're in between where I am now and my next stop." Ten minutes later, Andrew wheels into BB-GC's parking lot just as the sun begins to set. Knowing what's needed, he hops out of tow truck, grabs the pneumatic air pump, and hits the studs. Then he wheels over a portable hydraulic lift, jacks me up and leaves me to handle putting on the spare while he writes up the bill. He replaces his pump and jack, hands me the receipt, agrees that Volvo's worthless lug nut wrench might come in handy as a paperweight, accepts my $20 tip, and zips out of the lot toward his next emergency. 1. The woman could've told me, "We're too busy." And hung up. 2. Andrew could've just blown me off, and never called. Both refreshed my belief in and of "paying it forward." My Dad was a mechanic. He taught me how to do the simple repairs that keep cars on the road. Over the years, I've probably pulled off road and helped at least a dozen or so people who were stranded on roadsides, either changing their flats or giving them a jump or, at the very least, getting them to where they were going to be okay. What comes around, goes around, folks. Do the right thing. It'll come back to you, and it'll go forward. My thanks to Andrew, and the kind woman who answered my call. It is no surprise that the majority of Joe's reviews are positive. Happy Holidays!!!

Just had a tow from Joes booked through my roadside assistance company. Driver was super friendly…read moreand helpful. I wasn't with my car and figured everything was set after speaking to him but he went the extra mile to send me a pic of my car at the repair shop after he dropped it off. Really nice to have such kind and thoughtful service.

Informative and responsive Fair priced as well…read moreExcellent service quick turnaround time

Called around 3 PM on a Wednesday for a quote on a bed liner, they were able to get me in at 8 AM…read morethe next day. Work was done extremely well I couldn't be any happier one of the most reliable and trust worthy companies around I'll be doing more business with them soon

Always does great work for a great price, would highly recommend going here and will continue to do…read morebusiness here.

I'm leaving a 1 star because my pregnant wife dropped our car off today 2/18/2020 while I was at…read morework to have an oil change done and the shop reeked of cigarettes and weed. I have nothing against smokers but to allow your shop to be turned into a smoke shop isn't ideal for customers with kids or pregnant women. My wife had no other choice but to wait outside in the rain/snow because she couldn't stand the smell anymore. We just moved to the area and were looking for a new mechanic but our search will continue. Y'all lost good business due to your environment. I hope you make some changes because we we're hoping this place would be our home shop.

This Advanced Auto location has the most knowledgeable and helpful staff I've encountered at any…read moreother auto parts store in this area! They blow the competition away.... No one else at other stores could figure out how to order the part that I needed but one of their senior employees did!! This is where I'll be purchasing my auto parts from now on....

Walked in the front door, past three employees engrossed in their own conversation at the counter…read more Not one employee greeted me or even looked up. I made a lap of the entire store, walked down a few aisles and still wasn't acknowledged. I asked where to find a product and one of the employees gestured half heartedly to where I could find it. I left without buying anything. I won't be back.