We found this on Priceline, it was the cheapest cost around. They were very attentive to picking us up, which we liked. Our driver Bruce was a very polite gentleman. He picked us up in the vehicle we were going to rent. He showed us the buttons we needed to see for gear shifting, etc.. the place required you have active vehicle insurance, so make sure you have a copy before going there! The cell reception was terrible for us, nothing would load. The woman at the front desk was very nice and patient with us. Everyone was so polite and kind. The place looks run down, but it's a new business, so we don't mind the curb appeal, we care about everything else. I took before pictures and after pictures. This would have been 5 stars so far, but our vehicle smelled of weed. We called customer service and they told us to just let AVR know about it when we do our checkout email. It is a big deal to me because I have a medical issue and have trouble breathing around cigarette and weed smoke. The smell was making me quite nauseous every time we got in the vehicle! We drove with the windows down every time we went someplace, but it was still brutal! We have not experienced the refund issues everyone else was having, but I will change my review if we do. We are hoping for the best outcome! The vehicles were dinged up a little, but they had low mileage. I didn't have any tread issues or any issues with the performance of the vehicle. If everything goes well, we will definitely use them again! UPDATE: We sent the checkout email, received our deposit back less than a week later. And got an email receipt, explaining the charges we already agreed to. Like the toll charge that we agreed on beforehand, and the daily vehicle rental and the taxes breakdown. We are still extremely please with AVR. We hope everyone else starts to experience the same awesome service we did! read more

Airport Van Rental - Nice car, few dents and scratches - Car Rental Near Me - Houston, Texas

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The ABSOLUTE worst experience I've had in renting a vehicle in 40+ years of renting vehicles. This company lies to you, says they'll pick you up from the airport when they won't, says they're on their way when they aren't, and then, after you've waiting in the hot humid sun for about two hours, you are finally forced to rent from a bone fide rental car company at full price with no discount. NEVER rent from these idiots! Do yourself a favor. Never! read more

Airport Van Rental - Told us after one hour he's in a white GMC with Idaho plates. And never told us the gate until after an hour waiting. - Car Rental Near Me - Houston, Texas

Please DO NOT RENT A CAR from this company. Our rental was supposed to be around $160 for Thursday-Sunday, but somehow, when we got to the actual establishment, they charged us $500. They weren't helpful or understanding at all. They told my friend she could bring the car back on Sunday at a certain time but failed to mention that the shuttle service wouldn't be running. There was a crack in the driver's side window. We also called to ask if we could add a pickup person, and they said yes. Later on, we find out they charged us extra to add someone else. Why not state it's an extra charge when we inquired about adding someone? BAD BUSINESS. read more

I booked this on kayak or Expedia. I wasn't aware at first that this rental car agency wasn't where I usually go for my rentals in Houston. I usually take the shuttle bus to the rental car station, but as I was previewing my travel itinerary with my assistant I noticed she booked this Ram 1500 for 5 days through AvR. I've never heard of AVR so I was totally skeptical, but I forgives for the price I'll give them a chance. Big mistake....huge mistake! So the instructions say that when you land you must call this number for pickup and that a best western transport vehicle will pick you up in 15 Minutes. I did just that and when I called I immediately got bad news. The first thing the young lady said was "that there were no trucks and they would have to give me a mini van." Mini vans and me do go in the same sentence. So I asked why and will I get a discount for the inconvenience? She said "no sir that's all we have and we haven't had trucks for a month or so" so I'm fuming about rolling in a van. I always get a truck or SUV everywhere I go. Next they tell me that the transport is not best western but Atilis and I have to wait 20 Minutes. I'm done at this point and the transport came more like 30 Minutes later. Once I get to the facility which is on the other side of the airport I'm totally baffled. The building has a sign that says ace and looks like a barn where they slaughter animals. Inside wasn't that much better and apparently AVR (airport van rentals) and ACE are the same company. Now I know ace has been known to have bad rental practices so it's a shuffle the name game. Never again will I use this company. Cons: they held 200 on top of my rental and did not release it for 7-10 business days. They were late picking me up The vehicle was dirty when they pulled it up so I asked for a cleaning voucher ( they said it'll be raining all week so it'll just get dirty again) They didn't have the vehicle I actually reserved (ram 1500) They don't offer tolls as part of the rental (they just said avoid tolls or pay cash) Pros: it was cheap They washed the vehicle with a power washer before I left (it took 15-20 minutes) The moral of the story ...cheap isn't always better! read more

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We had bad experience on pick up rental when we first arrival,cuz we didn't know they aren't in rental car building.so we spent 45 mins to wait for shuttle bus read more

First off, the shuttle took almost an hour to pick up my family and I, after we called and the lady told us it would only take 20 minutes. After a long and early flight from California, we were frustrated, but still in good spirits. When we get to the car rental office, we were shown the car that we were going to receive for our week in Texas. The windshield is cracked. There is a quarter sized crack right in the middle of the windshield and a smaller crack on the left side of the windshield. We asked to change cars and the only other car available is the upgraded van, even though we see multiple vans in their lot. Almost every car company we have rented from will upgrade for free if there is something wrong with the car, and the lady would not let us change cars. We had to call Expedia in order to get a car change, which took two hours. The manager finally got us a new van. This type of service is absolutely ridiculous, and the customer service is trash. It is obviously not save for us to be driving a car with a cracked windshield, and to not have any concern over our safety and well being is just horrible. If I could I would give no stars on this review. read more

Airport Van Rental - Car Rental Near Me - Houston, Texas

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Ac was broken and the state of the vehicle was just in shambles. They don't bother to fix any tires that are worn down or maintain the vehicle at all. read more

Horrible experience still going through it as they have now charged my credit card another 1,000 for repair on the car that the insurance I purchased should cover. The story starts with realizing this place is not part of the airport rentals. You have to call a dispatch to send the ride which took 30 min. We show up at the rundown shack and wait in line for 20 min. We get a decent but very used mini van. We end up getting a flat tire and the spare in the van was a small doughnut tire. Needless to say driving on caused some damage. The insurance we purchased should cover it, that's why we purchased it. While still in the midst of this nightmare the customer service at the Houston location and cooperation has been non existent. Do not use this company , wish I had read the reviews before we did. read more

Despite the negative reviews I saw, I thought I'd give this company a shot and hopefully it goes well. Well, I was completely wrong .. READ BELOW AND AVOID AT ALL COSTS TLDR: Reserved 15p Van, prepaid in full - everything looked good until day before the pick-up date - received a call from AVR telling they don't have any vans, and they're pushing my pick-up time by 3 hours, which I couldn't do. They offered to cancel and issue a refund. I agreed. 2 weeks later I get an email from AVR staying my reservation was non-refundable and they're giving me a voucher instead that expires in 1 year. NO THANK YOU. I NEED MY FULL REFUND!! I had to scramble at last minute to find a different company that has van available for my trip. Horrible Experience. read more

Wish I would have read these reviews before renting. I will never rent from this company again and would recommend that you don't book also. Some reviews are similar to my experience with the local renter and deposit price etc., but I was okay with that issue. My main reason for never renting again is the maintenance and safety of the van. There were little to no fluids under the hood, and the tires threads were dangerously low with wire showing on inner part of front tires, and should not have been approved to be on the road. The van starting shaking uncontrollably when reaching 50mph. My family rode in fear of a tire blow out. If you do decide to rent from this company due to lack of availability with other companies, check the tires and fluids when your completing your walk thru for scratches and dents. Your family life depends on it. We were bless. read more

Airport Van Rental - Car Rental Near Me - Houston, Texas

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This is hands down the worst service I have ever received from any service based industry ever. Everything about this location is a lie and has a hidden fee. Please, don't read this review and think "Yeah but it's cheap so I'll risk it." That's what I did and I paid for it dearly. I waited for a shuttle from the airport for over an hour, I called 3 times and each time I was told they'd be there "in 10 minutes." I was hung up on more than once when I called to ask to cancel my reservation. Eventually ended up getting a mediocre van with 55,000 miles on it, and when I returned it after my trip, I brought back full. I literally filled it up and dropped it off 1/10th of a mile from the gas station and was charged $28 for fuel. I was told that the total cost of the rental car would be $87 with taxes and fees...and I was charged $182. I can't even get in touch with anyone to try and sort it out. I feel so robbed. read more

Do not rent a car van truck whatever from here. They do not tell you it's not unlimited miles they charge you for a cleaning fee regardless if you bring the van clean horrible area read more

Let's all get one thing straight...car rentals around airports are rarely a happy experience. But this tops the worst list. 1. They close at 4...but they don't tell anyone that. Especially when you call to confirm your reservation and specifically state you're coming in at a later time. 2. When calling for the shuttle when I landed they stated they were closing shortly and if I didn't arrive by 4, no vans for me. They would not offer a solution or wait. When I continued to argue, they hung up on me. 3. I rented two vans and got charged a daily extra driver fee. Of course I can't drive two vans at once! But it's because I was paying all on one credit card. Yeah...that makes sense...not. This place literally could care less about their customer service as you can tell by the reviews. It's because they know people need vans and this is the best price around. We'll keep complaining, but people will keep renting, and AVR will be laughing all the way to the bank. read more

Times like these I wish yelp would allow a 0 star review. Where do I start? Rude, ignorant, and unhelpful in every way you can imagine. I was renting a van to go on a road trip, and had to drive to the airport to get it which was not a problem. The only problem I had was when I got there and there was no van available for me to pick up.. The sales person told me that the person who rented it before me did not return it last night, then turned to help the next customer. He didn't even try finding a solution to my problem. I asked for some help 4 times and got ignored. When I finally got someone's attention, he told me that they didn't have anymore vans. Why couldn't they tell me that before I drove 45+ minutes to the airport? I wish that was the end of it. They then denied my refund of the insurance I purchased for the van I never got! How do they trust such imbeciles to run a business? If I had a third thumb it would be pointed down just like the two I have are. read more

The airport location in Houston is an awesome location. The staff are so friendly and the manger is exceptional. I would recommend this location to anyone new great services. read more

Don't do it. I have never had such an awful experience and they simply do not care. 1. The location is very sketchy. There is no shuttle to the location. When you get there, you go into a "house" looking office. The ladies working there really don't care. 2. The cars are parked on the side of the road across the street. So you are dodging cars moving 50+ mph to look at the car you are renting. The process requires you to cross this street at least 3 times. 3. When I started the van, there was a check engine light on. The ladies at the desk said this was because the oil change sensor had failed. But it was all good to take my group to San Antonio and back. There was not another vehicle they could give me. Luckily we did make it, but I certainly didn't feel good about driving a group several hundred miles in a van with a check engine light on. 4. If you live in the Houston area and are renting a van, you have to pay an extra $200 deposit. They say you will get this back. You will not. Also, when I rented the vehicle it said unlimited miles. But this is only if you do not live in Houston. If you live in Houston they limit the miles and then charge 29c per additional mile. 5. They say you can drop off the vehicle at any point since the office closes at 4. Just email them with your confirmation number, date and time it was returned. I returned the car within the window on my reservation, but they falsified the return date in order to charge me an extra $200. This is how they justify not returning my deposit. Complete scam. Do not use them. read more

Terrible place to rent a van. I reserved a sprinter van over the phone and when I showed up they gave me a church bus. On my initial receipt , I was only supposed to be charged around $871 but instead I was charged over $1300! There were so many hidden fees and they said they were going to release my deposit but instead tried to charge me an additional $371. Customer service wasn't the best at all. The air only worked in the truck while it was moving and it had a terrible smell . I would definitely not recommend this place to anyone. Please do not rent from them ! read more

Airport Van Rental - Not what I reserved - Car Rental Near Me - Houston, Texas

The worst place ever I rented a vehicle. I will Never do it again. I met this guy Dion and then came another lady to join him on the shift about 11AM. I rented a van for our church trip on 10/7/21. I have never been that humiliated in my life despite my courtesy and respectful attitude towards them, they treated me like an animal particularly the lady with her mean and cruel attitude. They gave me a van that the floor of the luggage area in the back was completely ripped off and the inside of the was smelling so bad. An Hispanic older man showed me the van and when I told him my concern about the luggage area and the smell, he told me his own was to walk through the vehicle and that I had to talk to the counter employee. We went inside and he whispered something in Dion's ear, and at the same time the lady I referred to above was just coming in, so she took over my reservation which I made earlier online and paid in full. This lady would not talk to me nor answer any of my questions. She went with me to the car, did not do any walk through whatsoever. The only thing she said to me was the gas level is at 2; and when I asked her what does 2 mean, she refused to answer, handed me the key and went back inside. I later found out when I left their office that the gas tank was midway empty and 1/4 tank. They charged me additional $200 deposit. BAD! BAD!! PLACE to rent a van. More review to come. IDK read more

5 Star service. They get you what you want! The lady at the reception helped us a lot. Recommend if you need a big car for traveling! Thank you AVR read more

The service is really poor if you arrive earlier to pick up your car they will make you wait until it is the time, the car wasn't ready and they start to cleaned near to the rental time , so if you have waited too much now need more time to waste !!! read more

Airport Van Rental - Car Rental Near Me - Houston, Texas

Beware - fraud! Weeks after the reservation the company refuses to refund the deposit. I made my reservation #AVR9133255 for Minivan Dodge Caravan from SF to LA. Instead of the initial amount of $477.71, I had to pay extra charges. Among these charges AVR took $200 security deposit, which they promised to refund after the trip. I dropped the car in Los Angeles on Friday, 30 Dec. Deposit was never refunded. I tried to call AVR, I messaged their support more than 5 times. Initial response of AVR was that for some reason they cannot refund money to my card. I submitted and signed the form to change the card another card by Bank of America. Never got the deposit there as well. It has been 24 days. My last point of communication was Rachel Barrientos, who never replied. I concluded that AVR is a fraud and will never pay back the deposit. I highly don't recommend to ever book with this company - you will be overpaying for bad service, unresponsive support and people stealing your money. read more

Awful experience. Rented a vehicle with "unlimited" miles... but when I signed for the car... my wife noticed that there was an allowance of 1500 miles for the vehicle... since we were going to Florida from Houston (there and back) I did some quick calculations and came to the conclusion this was not enough... so I started to read the fine print. And any additional mile was 29 cents.... plus if you were to go past any state (LA, OK, NM ) touching Texas... you could "potentially" be charged an additional 29 cents per mile in other states. We asked the gentleman working about this and his reply was "oh we don't give unlimited miles to locals"... We then decided to just not use this rental service But they still made us pay for that day.... and said we would be refunded for the other 6 days... but haven't been refunded and it's been a pain read more

If you are looking to rent large passenger vans AVR is your spot. The front desk agent (Shannel) was thorough, courteous and prompt. Their prices are fair and offer vans that are clean, low mileage and newer. read more

First of all, we prepaid to get a van two weeks in advance and when we came in on time to pick up our van, they just said, "we don't have any more vans left" basically telling sorry not sorry. Our plans were going to fly out the window completely since we had to go to Dallas and pick up 5 other people. Thankfully, one of the person just dropped off their van so we were able to get it right before we were about to leave. If that person never came, we would have never gotten a van, the employee didn't even try to notify us that we weren't going to get a van even though we were scheduled and paid for one. After our trip, we came back to the same place which was listed on our reservation to drop off the van at the same address at 11pm but we decided to drop off the van an hour and 20 minutes earlier just to find out it was closed. I tried calling customer service which was completely shitty. They made me wait on the phone for 7 minutes just to hang up on me and then when I tried calling again, they told me to drop off the van somewhere else and put a ticket and the car keys in the cup holder in the van and to keep the car unlocked. Telling me if we lose the ticket then its $50 charge. Obviously if we keep the car unlocked the whole van could be stolen as well as the damn ticket ???? Never ever buy vans or a vehicle from here. The staff aren't reliable and are completely unorganized. No one is helpful here. Update: We've been driving around 4-5 locations because no one knows where the drop off location. First we were told it was a hotel but when we went there, they said they don't work with AVR anymore. Never use this company. Complete waste of time. read more

I found this company while searching for van rentals on Expedia, but decided to you go directly to their website instead. I'm glad I did because there were extra savings to be had while renting directly from them. I was able to get a minivan for about $14 a day. This was right after the Super Bowl had left Houston and prices were still pretty high at other vendors. Reserving and picking up it's pretty simple, except this is about the only rental service that isn't housed at the airport. Consequently, you have to call for transportation and wait a bit longer than others. The shuttle make several stops before arriving back at airport van rentals. Check out is pretty quick though. There are no issues with returning the van. read more

BAIT & SWITCH.... booked on booking.com and My contract states Unlimited miles. I believe if I book and agree to Unlimited miles... it should be unlimited. It was not until I went to pick up the van was it disclosed there was a mileage restriction ..this is a huge issue not to mention violates consumer protection laws...furthermore - the van was disgusting. It had a seat belt that was broken... would not buckle/ could not buckle because the end was missing. Overall , being the Friday before spring break, I could not locate another van, I had to take both vehicles on vacation so everyone could be safe.. and ended up spending a lot more money than expected. Also... everyone had the same speech about the "unlimited miles." Local office, corporate, corporate supervisor; everyone was so uniform about the " you should have called us after booking to double check"... I'm convinced this is a deceptive trade practice. Furthermore, when I asked for a copy of MY CONTRACT that I signed- The employee REFUSED to give me a copy. read more

Airport Van Rental - Rental agreement for unlimited miles and when you pick up your van ..there is a charge for going over milage - Car Rental Near Me - Houston, Texas

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The car was filthy when we picked up and had lots of mileage on it (two years old van with nearly 70k miles). Worst car rental experience we ever had !!! read more

These guys are outside the airport. These guys advertise unlimited mileage but when you come in they tell you you only get limited mileage if you are from Texas. They try to strong-arm you into buying insurance. And beware if you drop off your van off hours they will charge you a parking fee and an airport shuttle fee!!! read more

Reserved a van over two weeks ago for a party. I called the morning of to verify the reservation and they said it will be ready in several hours. When I called back again to confirm I was told that they had no more vans. I explained that I had reserved it several weeks ago but they basically did not care. Pretty much told me I was out of luck. They had no suggestions on a replacement vehicle and were not willing to help me whatsoever. They ended by just hanging up on me. Horrible company. Do not do business with them! read more

100% ghetto in every which way! Super unsafe, remote area, bars on doors, takes at least 2 hours from airport pick up to when you finally get vehicle. The staff at this place is super nice and I am shocked this place can even employ quality people. Whomever is managing and running this place is not consistent. I had to return my car within 2 hours of renting it because the steering wheel was vibrating on the freeway too much. read more

This place is not recommended for booking. Cars or Vans are old. It is not correct like a picture on website.

False advertisement!!!!!!!! I rented a car on Expedia from Ace/AVR car rental for the Houston airport. Be warned! Misleading advertisement. They are not at the airport rental car location!!!! They are located in Humble, Tx!!!! That's another 35 min drive SOUTH to downtown Houston after shuttling north to AVR from the airport. I had to wait an hour for the shuttle to take me from the regular airport car rental area to ACE/ AVR because no one mentioned that I was suppose to call ACE /AVR while waiting at the hertz parking lot! I had no idea that they weren't even located at the airport car rental. I am also being charged an extra $20 for after hour drop offs after 3pm! That makes this a more expensive rental than the car rentals at the airport!!!!!! And it takes an extra 2-3hrs for shuttle time!!!!!!!!!! They would not reimburse even waive the $20 extra charge after I complained. Aside from the misleading car rental location pick up which is sooooooo frustrating, the service and the van was fine. Note: On Expedia this company is listed as Ace Car rental. read more

DO NOT RENT FROM THEM! This was the worst experience ever. You have to take a shuttle from the airport off site car rentals and then another shuttle to them. We waited over 25min for a shuttle, then were piled into a car with people sitting on other peoples laps (no joke) and when we got there our car was not ready. The lady who was helping us did not smile or even say 'sorry for the inconvenience'. We then had to wait to get a car while they brought it forward and rinsed it. When they gave us the car, we got in, and there was NO gas! We had to go back in and they then took it to get filled. We waited again - and when they brought it back there wasn't even a 'sorry'. I would Never rent from this company. Pay the few dollars extra and rent from a more well-known car company that is at the airport car rental site. I don't know how they will stay in business. Worst experience thus far in any of my travel experiences. read more

They never have the Nissan Quest they advertise they always substitute the cheaper Dodge Caravan. They accept bookings that show unlimited mileage then when you arrive they point out the 250 mile per day max. When you point out the discrepancy they are rude and say you should have read all of the terms. Rude Rude Rude manager and counter person. I have rented several times and will NEVER darken their door again. read more

Worst service , dont ever come here , reserve a van here come to pick it up and they said they have no van avalable .

This has to be my favorite rental in Houston. Excellent service and exceptional respect for their customers. The Manager Maria was extremely helpful and went out of her way to assist me. Daniel was of great help too!! read more

Worst Customer Service Ever!! Would not recommend. Wanted to give a zero but couldn't. Our flight was delayed getting into Houston and we were left stranded at the airport when we arrived. We made a reservation online when booking our trip but when our flight came in late we were left with no rental car and no one to call or to answer our questions-the number we were instructed to call in our reservation was automated and the location was closed.. The next day we contact AVR to see about our reservation and we were told it automatically cancels after two hours and that they were unable to help us. I quote "Ma'am, there's nothing I can do to help you so..." Seriously?? Then when I asked if they could see if there was another vehicle available I was told no and that I would need to complete the reservation online again. I can appreciate the policy, but the unwillingness to help or be helpful or even answer questions is crazy! And so frustrating! We will NEVER use this company again!! read more

This company is not worth saving the $3 or $4 difference per day vs any of the normal car rental companies. 1st. When you call they tell you to take the shuttle to the car rental building. Which we did. Then when we get there we are told to walk through the exit and there will be a best western van waiting for us. 2nd. Now we drive back to the airport to pick some passengers up to be dropped of at the best western, granted it is down the street from the rental facility. 3rd. Per customer it is taking 30min to get one rental contract signed. From getting on the shuttle it took me 1:30 min to get in my car and drive off to my destination. You are renting a minivan. So with kids waiting for nearly 2hrs is not a pleasant trip by any means. read more

I WILL NEVER RENT ANYHTHING FROM THESE INCOMPENTENT PEOPLE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!This is by far the worst place ever. I reserved two vans online and they managed to take the funds from my account, however they failed to reserve the vans or send a confirmation. The customer service was decent, but the manager at the IAH Airport location was TRASH. Didn't have a clue, didn't have an answer and tried to pass the buck. didn't try to assist me in any way. they conveniently took my funds but they conveniently didn't have a way to give me my money back. D RENT FROM THESE CLOWNS AT YOUR OWN RISK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I will definitely rent w/AVR again and recommend! Easy process. Melba was very helpful. Great customer service.