I got there early to pick up my reserved rental. Getting the rental was easy. Checking out was slow…read morebut the lady was nice. They had a good selection of cars. I chose a mini van which was very nice, new and spacious. Also very clean. Returning the car was easy, they are always very friendly and asks for feedback right on the spot.

I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

We had a great with experience DD car rentals. The owner was super friendly! They were really…read morehelpful and really took care of us. Will definitely recommend to friends visiting the Houston area.

From the owner: Tired of long queues, unexpected car swaps, and hidden costs in your car rentals? Say goodbye to…read morethese annoyances and say hello to DiazDrive, where your needs and preferences are our top priority. We offer a choice selection of top-tier vehicles, including the technologically advanced 2020 Tesla Model 3, the futuristic 2023 Tesla Model 3, and the robust Ford Bronco. With Diaz Drive, waiting is a thing of the past. Reserve your car of choice and it'll be ready when you arrive - the car you pick is the car you get, no surprises. We respect your time and choices.

We were a little confused picking up our rental vehicle. Got to the airport & we had to call the…read morenumber to see what we had to do. Basically, we had to take the shuttle to the rental ctr then walk to the passenger pick up & they will send someone to pick us up to get us to the rental site. Got there & it was kind of ghetto. Restroom didnt have toilet paper or napkins. They need to make that office nicer and more attractive. The employees there were nice, I had no problems with them. I was in & out in about 20 minutes. The car that we rented had a broken window control on the passenger side.

Vehicle had footprints on driver side rug, in some sort of sand or brown dust. Vehicle had a big…read moredeep scratch on the passenger door, which ended on front panel.  I think car was not washed after the last renter.  Quality of car was not what I expected--plus I paid for an SUV, it was a Nissan Rougue, LOL. A crossover SUV at best. Customer service did not exist.  This location was not an in person transaction.   Unreachable agents via phone.  Unreasonable requests made by video agent: he wanted to see my insurance policy document when I declined to buy Nextcar's (this was after I showed him my DL with name and address, and my AAA insurance card with my name). Once I got an electronic copy of my insurance, he said I would still have to pay the $20 a day because my insurance was not appropriate, "deductible is too high, ma'am." This transaction took about 45 minutes, no joke! I will never rent at this or any Nextcar location.  My husband and I are in agreement with this, despite the fact that other states, with real agents live, 3D have been more reasonable. Our last transaction with Nextcar.

The Elite Midsize SUV we rented was not available. They did not tell us this until we were outside…read morewaiting for over an hour. The attendant was very nice, however, he could not tell us when our type of vehicle would be ready. He only said that there were some in the garage awaiting detailing. We finally just had to settle for another type of vehicle which didn't suit us well. Also, insurance was put on our booking, and we had not chosen that in our online booking process.

I returned my rental vehicle to the Hertz location at Houston George Bush Intercontinental Airport…read more(IAH) on June 9 at approximately 6:00 a.m. While I was on my flight back to Charlotte, I realized I had accidentally left a small front-pocket EDC wallet containing about $80 in cash, a small flashlight, and a pen, in the passenger seat. As soon as I landed in Charlotte, I immediately called the Hertz IAH location. I was told to file an online lost-and-found report, which I completed right away. From that point on, the customer service was nonexistent. Over the next several days, I attempted to call the IAH location approximately 25 times. Every time I selected the option to speak with someone, the call disconnected. I also contacted Hertz through online chat and was told that only the airport location could help me--but there was no way to actually reach anyone there. For more than three weeks, I received absolutely no communication. Then, on July 1, I received a generic email from a no-reply address with no contact information simply stating that my items had not been found. I understand that people sometimes leave items behind and that not every lost item is recovered. However, I find it very difficult to believe that a wallet left in the front passenger seat of a vehicle was never discovered during the normal cleaning and preparation of that car for its next rental. Hertz knew exactly who rented and returned the vehicle, yet there was no meaningful communication, no investigation that was shared with me, and no way to speak with anyone at the local office. Whether my wallet was overlooked, mishandled, or never properly processed through the lost-and-found system, the result is the same: an unacceptable lack of integrity and accountability, and horrible customer service. After this experience, I have lost confidence in Hertz and will take my business elsewhere.

We found this on Priceline, it was the cheapest cost around. They were very attentive to picking…read moreus up, which we liked. Our driver Bruce was a very polite gentleman. He picked us up in the vehicle we were going to rent. He showed us the buttons we needed to see for gear shifting, etc.. the place required you have active vehicle insurance, so make sure you have a copy before going there! The cell reception was terrible for us, nothing would load. The woman at the front desk was very nice and patient with us. Everyone was so polite and kind. The place looks run down, but it's a new business, so we don't mind the curb appeal, we care about everything else. I took before pictures and after pictures. This would have been 5 stars so far, but our vehicle smelled of weed. We called customer service and they told us to just let AVR know about it when we do our checkout email. It is a big deal to me because I have a medical issue and have trouble breathing around cigarette and weed smoke. The smell was making me quite nauseous every time we got in the vehicle! We drove with the windows down every time we went someplace, but it was still brutal! We have not experienced the refund issues everyone else was having, but I will change my review if we do. We are hoping for the best outcome! The vehicles were dinged up a little, but they had low mileage. I didn't have any tread issues or any issues with the performance of the vehicle. If everything goes well, we will definitely use them again! UPDATE: We sent the checkout email, received our deposit back less than a week later. And got an email receipt, explaining the charges we already agreed to. Like the toll charge that we agreed on beforehand, and the daily vehicle rental and the taxes breakdown. We are still extremely please with AVR. We hope everyone else starts to experience the same awesome service we did!

The ABSOLUTE worst experience I've had in renting a vehicle in 40+ years of renting vehicles. This…read morecompany lies to you, says they'll pick you up from the airport when they won't, says they're on their way when they aren't, and then, after you've waiting in the hot humid sun for about two hours, you are finally forced to rent from a bone fide rental car company at full price with no discount. NEVER rent from these idiots! Do yourself a favor. Never!

Netta was amazing! I've had the pleasure of her service twice, and both times she's been friendly,…read morehelpful, and informative. I travel often of work and on a previous trip, I had trouble checking in do to an error caused by my own fault. Netta explained ways she would be able to help me and though I was frustrated with myself for making my check in more difficult, Netta helped reassure me she would work with me to help me secure my rental. She was patient, helpful, yet aware of Enterprise's policies. Knowing she followed the rules but was also able to clearly communicate them to the client helped me understand how to avoid this situation in the future. Thanks for the amazing service! My preferred, and my work's preferred, rental location.

They are way too slow here. Last time I rented from Alamo, it was in and out. There is no reason…read morefor people to be standing in line for almost a damn hour just to pick up a car that you already paid for. They are slow and unprofessional. Never again

Great customer service as soon as we got to the counter, we got greeted by Kesha, she helped us out…read morereal fast took under 10 minutes to be inside of a car went to other few car rental spaces that I had pre-booking with, and I paid less with Alamo , even even though I was still under age, I would not recommend if you're going to thrifty just come to Alamo

I had a very disappointing experience with Alamo. The vehicle I received had speakers that didn't…read morework, which was frustrating from the start. But what's even worse is that after returning the car, I was charged three times more than the agreed-upon rental price. How is it possible to charge a customer more than what was confirmed at the time of booking? This is unacceptable and has left me extremely frustrated. I would caution anyone renting from Alamo to double-check charges carefully and be prepared for poor service. 0 stars they are partnered with national which i wouldnt use either. Good luck Yall

I've used better, I've used worse! affordable prices. deposits a bit steep at $1000 especially when…read moretravelling from out of country and having to deal with exchange rates. could eat up a lot of wanted spending money! but they'll work with you to reduce it.

DO NOT!!!! Building includes Zoom, Mex, York and Nextcar. It…read moretakes 45 minutes to check in. Only 3 kiosks and no live person. Check in is via virtual screen. Many reviews state hidden fees. I'm writing this after waiting one hour and I was the next person in line!! How valuable is your time???

Pros: a car was available. I an a fastbreak member. I got a text telling me to go straight to zone…read more2 and choose a car. I received the text at 9:32am My rental time was 10:00. I got to the car at about 10:45. Perfect. Con: I go to check out. The lady at the check out asked if I got a paper. I said, no i got the aforementioned text to go choose a car in zone 2. She took the keys and my license and checked me out. She couldn't print a contract or email it, so I had no proof that I legally had the car. She said, "I wouldn't open the gate if your couldn't legally have it." But I kind of need proof of anything does happen. I didn't get an email like she said I would. So she told me to go back into returns. Go stand in line and talk to someone to get the contract. After I got into the returns area, I got the text to check the car out with the system. Which has happened at other locations, but other places could email me the contract. Inefficient. If I didn't have to use budget sometimes for work, I would not.

Front desk tried to push a $20/day upgrade to a Buick Encore, claiming it was newer and larger than…read morethe Subaru Outback (Mazda CX-5 or similar) we booked. I turned it down, and the Outback turned out to be new, clean, and plenty spacious for our 4 bags. It's been a great SUV for our 5-day trip!