We were selling our home and the buyer used Al Dexter Septic & Drainage (it's who they could get on…read moreshort notice). The man who did the inspection effectively scared the buyer away after noticing the tank level was a bit lower than normal. He began to share conjecture about what the issue could be and essentially said the problems were so bad that they could not be solved. Because of this, the buyer backed out without any willingness to get a second opinion or negotiate. We since had two other reputable and longstanding septic companies in Fairfield County come out to look at the system. The issue turned out to be a very small leak near the drainage pipe of the septic system - a minor $1,200 fix. After having to pay $2K for these other companies to evaluate the problem, we then had to take an offer tens of thousands of dollars less than our original - which we were fortunate enough to have on hand. I'm sure this service is fine for an annual tank pump out, but I would beware when it comes to inspections.

Great service and was kind enough to show me how things worked. Will definitely be using again!read more

I want to highly recommend Doc drain! I had an issue where a utility sink was backing up and doc…read moredrain showed up the same day and was able to find and resolve my issue. He was extremely efficient, cleaned up the work area and reasonably priced. He was also very nice!

Andrew is a consummate professional who has come to our rescue on multiple occasions over the…read moreyears. Most recently, we decided to replace our sewer line and Andrew outlined his approach, answered all my questions and did the job at a fair price. His crew came back on multiple occasions to ensure the affected (rather large) area of my front lawn was restored back to original conditions. Very impressed, Andrew is very reliable, responsive and a good guy. Highly recommended!!!

This review is based on the consultation that I was provided. We are considering repair to our…read morecurrent system. I was impressed by the consultative approach and some of the ideas that were presented to me.

After septic issues, we hired one of the bigger companies who came to evaluate the issue. After…read moreextensive digging, they insisted a new tank was required and submitted a proposal. We ended up getting other quotes and Dan came over and spent time with us going through the process and was knowledgeable and thorough. He recommended that there was no immediate urgency for installing a new tank. Dan gave us a better quote, and when the spring comes, we are going to hire HIM to do the work.

NES serviced our septic regularly. We just recently discovered that the sludge in our septic had…read morebuilt up & was starting to go into our leeching field. This would not have happened if NES was cleaning properly, which is unfortunate as we liked the staff.

New England Septic is a great, professional and honest company…read more Purchasing a home, I needed the septic pumped and inspected. Robert has been doing this for many many years, he knows his stuff. He was very polite, professional and answered all my questions. Very reasonable, and you get your moneys worth. He did a great inspection and wrote everything up for me in a report. Great business to deal with.

CT Sewer and Drain were Excellent! I had a clogged sewer line and after many requests for help it…read morewas Ct Sewer and Drsin that came to my rescue! They were knowledgeable, professional and immediately took care of the problem! I would Highly Recommend this Firm - An A++ Comany and very nice to work with.

They were awesome. I had a clog somewhere below the utility sink that Draino and a very good…read moreplumber couldn't resolve. They were able to come the next day, they had cameras that went all the way through the pipes and found the problem. I highly recommend them and will call them again - if needed. Polite, cleaned up, professional, etc...

Please stay away from this business. They came to my property to do a regular pump of the septic…read moreand typically professionals come with a map so they know the placement of the septic tank. They had no idea and literally dug up most of the front yard then they couldn't open one of the sides. Luckily I was home and went out there to ask them to stop digging the yard and they told me that my septic was damaged. The young man who I assume is one of the sons started screaming profanities at me and I asked them to leave. I had another company come out to figure out what the damage was and there was no damage. They try to scare you especially if you are a female so you pay them money to fix issues that are not broken. Very sketchy business and if you notice they are one of the few that do not have an actual website that you can review. Customers beware! There are lots of other local companies to choose from.

This company installed a new septic at our home in 2012 and they continue to service it for us…read more They will always have our business! They are prompt, professional and thorough. They simply get the job done right. Scheduling is handled with ease and we were able to get a same day appointment.

After receiving an egregious and questionable estimate from another company, I called this team for…read morea second opinion--and I'm incredibly glad I did. From the first phone call to the completion of the work, every employee I interacted with was professional, polite, and genuinely helpful. Communication was clear and consistent throughout the entire process, which immediately set them apart. Their technicians took the time to thoroughly inspect my sewer line using a camera and had me watch in real time as they scoped the pipe all the way to the city connection. They explained everything as we went--pointing out pipe materials, joints, and areas of minor root intrusion--so I fully understood the condition of my system. There was no pressure, no scare tactics--just honest, transparent information. They confirmed that my line is structurally sound and only requires routine maintenance, which was a huge relief and a stark contrast to what I had previously been told. I also really appreciated how communicative they were while working in my basement, providing updates and walking me through each step. It's clear this company values transparency and customer trust. It's now been a couple of months since the work was completed, and I've had zero issues with my pipes since--everything has been working exactly as they explained it would. Overall, they did an exceptional job. This is exactly how a professional service company should operate, and I would absolutely recommend them to anyone--especially if you want an honest assessment and clear explanations.

This is a family-owned business with quality service, fair prices, and professional staff. They…read morecame out and solved my problem with good humor and excellent prevention advice. I highly recommend this company.

I am a property manager for two properties in Danbury CT and have been using Rapid Rooter for jobs…read moreover the last few months. They have taken care of our parking garage storm drains and handled really difficult plumbing issues with our bathrooms at our class A office building. One problem was very unique and involved a lot of thought and hard work. They came out late on a Friday and tried many different methods to get to the cause of a bad backup. They re-grouped and came back early the next morning and were able to get the issue resolved. They are our new go-to contractors when it comes to drains and plumbing and their response time is fantastic. I've used several plumbers in the area and they are the most reliable so far. Can't recommend them enough!

They responded quickly, and helped solve a clogged septic drain. I offered to pay on the spot, but…read morethey said they would bill me. But, the invoice was $375- for a very simple service that took a half hour. Would never do business with them again