The guys there are super cool very pleasant awesome customer service…read more they know their job prescription to the tee I never go any other place to buy or service my car

My experience with the dealership has been extremely stressful from start to finish…read more I never wanted to get any work done with the dealership because of all the horrendous stories about them and I can confirm they are all true. I begrudgingly brought my car in due to the engine seizing and failing. There is a current recall for GM engines and my car fit the profile for the recalls but because there were so many cars impacted, my VIN had not been included yet. I did extensive research and even was able to pull up all the cases in NHTSA. Knowing this, I figured the dealership would be aware and do the right thing. Instead, they offered to charge me $14,000 for an engine replacement. When I explained that I've only had my car for a year and the only maintenance done on my car to date was basic things like oil changes and brake changes. My regular mechanic logged all the work so this easily information that can be pulled up just like accidents and owner transfers. I had small hope that my advisor, Braden, would understand, be reasonable and do the right thing so he offered to replace the engine for $14,000 instead and I was told "This was the best we could do." I barely had my vehicle for a year so it did not make any sense for this engine failure to happen. Enter GM Corporate. After my encounter with the dealership, I reached out to the Executive Resolution Team to see if they could offer an alternative solution that didn't involve me paying $10,000+ for a situation that I didn't cause. After speaking with them specifically, Chris from the Exec Team, who was able to submit and successfully get a Goodwill Claim approved and the cost of the engine repair went from $14,000 to $1400. It took corporate intervention for this to happen, not my local dealer. While I really didn't want to pay anything, this scenario was a lot better for now until the recall reached my VIN and so I could get my car repaired and out of the shop. Since the engine seized, the car would not turn over at all and my car had to be towed from my mechanics to the dealership. My car was taken in for a simple oil change when the engine seized. As a result of this, my advisor made it seem like we were responsible for the engine failure and anything else is that was wrong with it. I never felt like there was any effort for the dealer and Braden to help me because simply put, this was warranty work and Braden would not have gained much financially from this job. It took about a month for the engine to be ordered, delivered and installed. When I went to go pick up my car from Braden, I noticed that the rear lift gate would not open when I pushed the button on my fob key. I was still at the dealer when this occurred so when I told the advisor, he came out and reconfigured the settings on my dash. Simple fix but mind you this should have been done before they returned the car to me. Recalibrate, test and adjust as needed. All they did was install the engine and got rid of me. After driving away, I noticed the Forward Collision icon, Park Assist and Brake Assist errors were on. These were not on prior to my engine seizing. I tried calling Braden back but he never returned my phone calls. Since the dealership did the work, I figured I had to follow up with them. After my calls were left unanswered, I made an appointment for service and explained the situation. Braden was there the day of my appointment and stated that there was no way to know the condition of my car since it was not "on" when it arrived but as any tech would know, when you unplug a battery and module which they had to do, everything was going to reset. This includes any prior errors and sensors. My car basically needed to be recalibrated since the engine was replaced but instead, I was told I needed to pay $225 for a diagnostic. Mind you, it had only been 4 days since I got my car back from the engine replacement. I reached out to Chris from GM Exec Resolution again and he even agreed that 1), the diagnostic work should be covered since the car was recently serviced by the dealership and 2) since the battery was recently unplugged, everything should've been reset, therefore needing to be recalibrated. At this moment, GM Exec resolution team is currently working on another goodwill claim to help cover the diagnostic cost that the advisor said they would not cover. To date, no one from the dealer has responded to GM Exec's calls or emails. It's been beyond frustrating dealing with this issue on a 2021 Denali that's less than 5 years old. The only people that have actually genuinely tried to help me was the GM Exec Resolution Team. If I could ship my car to the neighboring island to have it fixed, I would rather do that then to deal with Jim Falk.

Jason in the Service Department is a true class act! I was originally told the service would take…read moreabout four hours, which I had planned for since I needed to wait for my car. To my surprise, it was finished in just two hours. I even received a video update showing the work that was completed, and Jason went the extra mile by scheduling my next appointment for me. Truly outstanding service--Maui Toyota really cares about their customers! I haven't had a car serviced at Maui Toyota for over 10 years - todays experience has changed me

Maui Toyota's service advisors have been a huge disappointment. During my recent visit, I was…read morerecommended a service that my vehicle didn't actually need, and I was quoted over $3k for it. It felt more like an upsell than honest advice. I know Maui Toyota has developed a reputation on the island for experiences like this, and I hope that changes. The only reason I continue taking my vehicle there is that it's conveniently located near my job. Local customers deserve honest recommendations, transparent communication, and service they can trust. Taking care of your local community should be a priority, not just making another sale. Do better, Maui Toyota. Zero Stars if it were an option.

Eric and the Team do great work. Fixed up my F150 Lightning In a couple hours…read more Go down for all your Ford needs.!

Utterly Incompetent, Disrespectful, and a Complete Waste of Time!!…read more Valley Isle Ford Service Center has no idea how to run a service department. They are disorganized, careless, and clearly don't respect their customers' time or money. First visit: I left my car there all day and heard nothing. No calls. No texts. No updates. Near closing time, after repeatedly calling and texting the number they gave me, Jose at the front desk finally said, "Oh, your car was finished hours ago." So I wasted my entire day and rushed to pick up my child by 4pm for no reason. No apology. No accountability. Second visit (last straw): I dropped my car off at 9am for an appointment I booked online. I told Jose I needed to Uber home and asked if I should wait. He told me it would take all day, so I left--$40 Uber. All day long I tried to get an update. I was ignored except for a short, rude "no ma'am." As it got late, I Ubered back--another $40. When I arrived, Jose handed me my keys and said, "Sorry, we didn't even look at your car." So I paid $80 in Uber rides for my car to sit there all day and not get touched--even though I had a scheduled appointment. No warning. No concern. No effort to fix it. This place is badly run and clearly does not care about its customers. Management should be embarrassed by how this service department operates. Save yourself the headache and take your car somewhere else.

JD in service department always provides excellent service. I've been a customer for 10 years and…read morehe always gets me out on time.

From the beginning process to the end. Great customer service and great team! Mahalo Jamie, Marcos…read more& Chris!!

Aloha Kai has been our go to for maintenance for both our vehicles since 2019! they do such a great…read morejob here, they even car wash your car They have been giving us a great service and that's one of the reasons why I will always trust them, I know other places also do great job but right now I'll be sticking to Kia

I am very new to Aloha Kia but I was referred to them by a couple of coworkers because I needed a…read moresafer and more reliable vehicle for my new baby on the way. The process was so easy. They answered all of my questions and everyone was so nice. I ended up getting a kia soul and I am in love so far especially with how much i am saving on gas now. I'd like to send a huge mahalo out to Ty (Tylene) who wasnt a pushy car sales woman, who worked with me and listened to all of my cares and concerns and continues to do so. I was so apprehensive at first but she made this process so easy for me and she exudes aloha. The great reviews are accurate. Check them out for sure.

In the past, we have used this agency for car rentals. The cars were not perfect, but the price…read morewas cheap. Plus was that we went to the beach, surfed, and no blow back that there was sand and board wax. We experienced honesty, integrity with this company. I have found another company that allows me, for no extra charge, pick up and drop off the car in the parking lot directly in front of the airport. This is the only reason that we changed companies. Great people, totally recommend if you have a couple extra hours to spent getting and returning your rental.

Just got back from a vacation in Maui and used Maui Car Rentals for the first time! They have my…read morebusiness now and forever! Totally awsome toyota corolla that was wonderful to drive and had all the bells and whistles! Super easy to pick up and drop off the car! I will be shouting their name to all that I know visiting Maui! Mahalo to them!

BEST CAR BUYING EXPERIENCE!…read more From start to finish, purchasing my Lexus GX 550 was nothing short of exceptional. The entire process was seamless, professional, and completely stress-free. What truly sets this experience apart is the genuine ohana spirit--you're not treated like just another customer, but like family. Every detail was handled with care, patience, and a level of service that reflects the true meaning of luxury. Mahalo Daniel for going above and beyond and making this such a memorable experience. You truly embody the meaning of ALOHA! Because of this experience, I will absolutely continue to purchase Lexus vehicles in the future. If you're looking for top-tier service, professionalism, and a dealership that truly values its customers--this is it. Mahalo nui loa!

I wanna start by saying Servco. Lexus addressed my situation and listened to my inquiries…read more Not only that, they went above and beyond to make me feel important and that my car was going to be taken care of and fixed, What started out a bit difficult became a wonderful experience, I want to thank the two people that I worked with to get this done for my car. Both Keolani & Carl were Great! Because of their professionalism and ability to correct the direction of a bad experience, I couldn't be more satisfied.. There is a responsibility to us as customers to be polite and ask the necessary questions, and it is refreshing when a company steps up and works diligently for the solution. Because of this wonderful experience, Servco Lexus will be my regular shop, I would recommend them to friends and family. -Thank you