I've been seeing Dr. Narvasa for years now as my primary care physician. Dr. and her staff are the…read moremost nice and friendly people that I've ever met when it comes to healthcare staff. Anytime I have to call them on the phone or when I see them at the clinic, they always welcome me with a warm greeting and genuine concern for what I need. When I'm out of my prescriptions and need a refill, I call on the phone and speak with Maria. Most doctors would have you come in to see you just to get that extra fee, even if you've just seen them recently. But less than a minute on the phone and 5 minutes later, my refills have been requested and sent to the pharmacy. Thank you to Dr. Narvasa, Maria and her wonderful staff for making me feel like family when visiting the clinic and making a call to request for refills. I know I've called more than my fair share for requests. Not only do I feel like I'm getting the best care, but I see that the doctor always keeps up to date on the latest medicine as she goes to conventions and seminars. If there's a new medicine out there that would be better for me, she'll definitely let me know. If you're looking for a new PCP, make sure to visit Dr. Narvasa!

Dr. Narvasa is a pill pusher! Be aware! She is in the room for less than 5 mins and medication is…read morethe solution for everything. She doesn't make notations in the patient's chart about plans that both the patient and Dr discussed and agreed upon. Every time she sees you, it's like she is meeting you for the first time. Also, if you verbalize that you don't want to take the medication and you give her valid reasons, she scolds you and concluded by saying "well I'm going to put you on ...... anyways". Run, select another Doctor!!

Took two hours for the doctor to see us. We showed up early to our appointment, but…read more... The doctor was super kind and took time when seeing my husband. He was the best part of our experience here.

Ever since it changed from vista medical group the service has become horrible. I called Sat…read morebecause I was out of blood pressure mens and they are now closed on Sat and Sundays. Called Monday 7 times ...at 9:58am 11:10am 1215pm 1:22pm 1:58 pm1:59pm and again at 2:30pm then drove there to se if they went out of business. Walked in and was greeted. I asked if they're phones are down? The lady at the counter with (with a smirk on her face said that they go to lunch at 12 and I told her ive calling since 9 th8s morning. She'd said that they are short staffed. M8nd you I saw 3 ladies up front like usual. She said she will send a message to the practioner on duty. And told me its been awhile since they had seen me that they need to see me so I made an appointment on Thursday just need a few pills to get me by. Said they would let me know. No call Monday called them today Tuesday with much higher blood pressure and they said they pass it through seeing I have an appointment in two days. Called cvs and nothing has been placed. Called them back and they said they can't prescribe me anything. They dont care and dont try to take care of situations that is life threatening. Will not spend another dollar there again. HORRIBLE!!!!!!

My dad's been coming here for a while, and I have to say -- the doctors and staff at Chino Hills…read moreFamily Medical Group are top notch. They treat him with patience, professionalism, and kindness, which means the world to me. He's showing some signs of early-onset dementia, and as anyone who's been through that knows, it's not always easy -- he sometimes forgets appointments or prescriptions (like his brain scan from six months ago), but the staff never make him feel bad about it. They handle it with empathy and good humor. That's something you can't put a price on. The doctors are knowledgeable, thorough, and genuinely care about their patients. The front desk team keeps things running smoothly, and every visit feels like he's in good hands. In a world where medical care can feel cold or rushed, this office actually takes the time to listen. Doctors who take their time and genuinely care about outcomes. Chino Hills Family Medical Group is a place where quality care meets humanity. They've been great with my dad, and that kind of professionalism mixed with patience is something rare. Highly recommend -- especially if you're looking for a team that's not just competent, but compassionate.

This place is falling apart. We haven't seen Dr. Moreno for…read moreyears. Some of the P.A order tests, but never contact you to discuss the results. Last year, I had made an appointment for a specific vaccine. A few days before rhe appointment, their system asked me to confirm the appointment, and the next day they said they do not give that shot. The exact same thing happened today. I made an appointment 3 weeks ago for an important vaccine. Again, their system asked me to check-in, and today, 45 minutes before my appointment, they called me to tell me they were out of that vaccine, that they had used the last one. I've been.going there for years. I was satisfied, but now, it is obvious, there are having problems, and it's time for me to go somewhere else where they are more organized, better staffed, and where the main doctor is visible.

That picture posted is not my Dr. Yolanda T. Grady MD who is located in Chino, CA…read moreand an excellent Doctor, PLease correct the picture!

I recently switched to Dr. Grady when my doctor retired, and she is wonderful! Such a kind, sweet,…read moreperson and she really listens. She takes her time with you and you don't feel rushed. The staff was also nice and efficient. I appreciate the member portal as well-an easy way to contact the office or look up your records/results. Very happy here.

The thing with doctors is that our personal evaluation is always subject to our own bias. Many…read moretimes, we blame them for not taking care of us fast enough, not listening to our concerns closely, etc. However, my experience with Dr. Ho has been totally the opposite. I used to have Kaiser and wait months for appointments. By the time I was seen, I was already "cured" of my illnesses because I tried home remedies or ended up in urgent care. With D. Ho, I have called when I need to be seen quickly and his professional staff has always accommodated me, despite his schedule being packed all the time. During my visits, he quickly remembers how my health has been during prior visits to determine how I am in comparison today. He makes sure to give me a quick follow-up visit to see if my condition worsens or improves, and he is quick to give me any referrals I may need. I thank him and his staff for the ongoing care I always receive whenever I am there. Thank you Dr. Ho and staff!!!

I scheduled a doctor's appointment two weeks in advance, only to have it canceled last minute on…read morethe day of the visit with no reasonable explanation. This caused a complete waste of my time and disrupted my plans. What was even more disappointing was the interaction with the office manager, who was extremely unprofessional and unfriendly. Instead of apologizing or offering a solution, I was simply told to change my insurance. This level of scheduling mismanagement and lack of basic respect for patients is unacceptable for a medical office. I would not return and do not recommend this clinic to anyone who values reliable and professional healthcare.

Incredible Doctor Terrell Incredible Staff…read more Incredible Professionalism What more can I say ...5 Stars all round! Derek Dickenson

The office staff is very helpful. The office is always very clean. Everyone is always cheerful. Dr…read moreTat is kind and always takes time to listen to what you're saying. I never feel like I'm being rushed. The NP's are also very good. Dr Tat definitely knows how to pick her staff. I would highly recommend her office.

I visited this facility twice and I'm happy overall with my care here. On my first visit I was a…read morewalk-in and was pleasantly greeted by the receptionist. She told me to scan the QR code posted up front to fill out all my info. Surprisingly it didn't take long. They also had free wi-fi so that helped a lot. Right after completion, I was again impressed of how fast I was taken in, literally 2 minutes after I finished my intake forms. After taking my vitals, I was taken to an exam room, everything is brand new and it's super clean. Immediately after the PA came in. He was friendly, thorough and to the point. My prescription was sent right away to my local pharmacy and given all my postcare info. I was in and out of there in less than 30 min. I love that, easy no stress visit, and got what I needed, this is perfect for busy people or in a time crunch. They just opened April 1st so probably not a lot of people know about this place yet. I live right by here, so I knew about it before they opened. After a few days I got an automated follow up text to see how I was doing. I thought I was ok but a few days after my condition got worse so I returned after 6 days. Same easy check in. Different front office staff from the first visit, but same friendly greeting upon arrival and exit. I did observe only 1 other patient in the waiting room for both visits. Lucky me! This second visit (on a Sunday afternoon) I was even more impressed and happy because my PA was very knowledge, thorough and very personable. My appointment was a bit longer this time, and she asked my permission for ai transcription as she spoke all her findings out loud. I'm wondering why the last PA didn't do that. But not complaining. Usually urgent cares are quick and to the point, no small talk so I'm used to that. But I really felt like everything was addressed in a compassionate, caring, very thorough way with my PA today. I could tell she's highly experienced. Her examination was even better and more thorough than some of my other specialty doctors I see! Her name is Monica Williams. I know providers are all different, but overall so far my experiences here get better every visit. Trust me, I'm immunocompromised so I'm a regular at these places!

I SERIOUSLY QUESTION THE AUTHENTICITY OF THE POSITIVE REVIEWS FOR THIS PLACE…read more I really wanted to give this new urgent care a 5-star review because it's close to my home, the facility is brand new, and everything looks clean and modern. Unfortunately, I just can't. Our appointment was at 9:00 AM, but from the moment we walked in, we waited over an hour and a half before my mother was finally seen by a doctor--even though there were hardly any patients in the clinic. A staff member took us into an exam room and told us the doctor would be in about 10 minutes, but we ended up waiting another hour. I finally had to walk out and ask how much longer it would be before a doctor hurried out of an empty exam room next door and came to see us. The doctor seemed completely unsure about my mother's condition and did not appear knowledgeable or confident. He simply pointed out things that were already obvious to us and ordered an ultrasound. Unfortunately, the frustration didn't end there. When we arrived at the imaging center, they told us the ultrasound order was incorrect and that they couldn't determine what examination the doctor was actually requesting. As a result, the imaging center had to repeatedly contact the urgent care to clarify the order. We have already been waiting another 40 minutes, and as I write this review, we still don't know how much longer we will have to wait. This entire experience has been incredibly frustrating and disappointing. Long wait times, poor communication, an inexperienced doctor, and an incorrect imaging order caused unnecessary delays, wasted our time, and added even more stress to my mother's situation. Please think twice before coming here. Based on our experience, I find it very difficult to believe that the large number of glowing 5-star reviews accurately reflects the quality of care we received.

I had an appointment as a new patient and arrived literally 1 minute after their "grace" period and…read morehad to reschedule. The receptionist Irene was so rude and dismissive. She has no manners or empathy for patients and should not working in the front office. She then proceeded to schedule me out 2 months...what a joke. I'm so disgusted with her behavior that I will not be returning and will be reporting this office to my insurance.

I have been going to Dr. Valadez for over 15 years and I am very confident of her ability and her…read moreempathy. I did a lot of research before I chose her as I was new to the area. I will admit that a few years ago there were some problems with the staff and scheduling but when I brought it to her attention, she and the other doctors took care of it in short order. She is not only a general practitioner but and OB GYN so occasionally there have been waiting issues over the years due to a delivery, but I have never had to wait more than about 10 minutes in several years. When I became eligible for Medicare, I did more research and was careful to make sure that the plan I selected included her.