This eye clinic is in Ala Moana Shopping Center, easy to find free parking, and very convenient. On business building side 20th floor is very quiet, clean, pleasant environment. First, I was greeted by Junko-san (doctor's assistant) with big smile at the entry door, Charlene and Noni at reception desk were both very friendly and helpful. They immediately informed Dr. Sakamoto that I was there to see him, and I was able to see him right on time. Dr. Sakamoto was very kind, explained all the high-tech methods to exam eye conditions and super modern corrective contact lenses etc. He was very thorough in his examination, also very patient and willing to listen my preferences. I was totally impressed by the professional treatment that I received in this clinic and looking forward to next eye examination to maintain my eye health! read more

Well, the first time I walked in to Dr. Sakamoto's office, the receptionist (Jeanine) told me I couldn't get anything done there right off the bat. That was before she ran my insurance cards through to see what they would or would not cover. I had just had an eye accident and was disappointed at first, but then it did turn out I was covered for an exam. After initially being taken back at the reception desk, I was pleasantly surprised by how well the rest of it went. Good equipment and thorough examination by an excellent team. Dr. Sakamoto is a good salesman and had a lot of suggestions on out-of- pocket items to buy and I did at first and then I got wise. They have been calling for me to come by for an annual checkup, but here is the snag. I ran into problems with the same receptionist later last year while ordering eye glasses from their office. It was during spiritually difficult times. Today when I called to schedule an appointment for the annual check up the same girl answered and I got the same "spiritual warfare" challenge from her as last year. Right now is calm weather, spiritually at least. There is no need to be at war. I can't allow myself to be treated that way anymore and have been staying away from disrespectful types of behaviors like challenging my spirituality and trying to crash the Celestial Gate I guard in My Father's Kingdom. Because of my being a spiritual gatekeeper I get flak in a lot of places unfortunately and this is one place I will avoid in the future because of it. read more

My family of four all rely on the Ala Moana Advanced Eye Clinic for all of our vision needs. One of us has a chronic eye condition so our needs include medical issues as well. Dr. Sakamoto and his staff are always reliable, friendly and competent. The office is conveniently located at Ala Moana Shopping Center with plenty of available parking. We highly recommend them! read more

Due to my eye condition, I have had many many eye appointments since I was young. All those appointments were successful, albeit hard for me to find a lense that fits me well. But coming to see Dr. Sakamoto has by far been the worst experience I have had. The actual appointments were fine. But in short, my first fitting for scleral lenses (very expensive lenses) was done in November 2022. It is July 2023 and I have only received 1 contact lense. For the past 8 months, I have called many many many many many times asking the status of my 1 contact lense but they seem to not know what is going on! I never write reviews, but this is truly an exception. The staff is friendly, and helpful, Dr. Sakamoto is also nice, but I just cannot understand why it takes 8 months to get a pair of expensive scleral lenses to the patient. Of course, insurance approval take time, but since I have confirmed that it was approved and your office has confirmed that it was approved, I don't know what is the hold up! The office is nice. The equipment is also good, love the location, but all of that pales in comparison to the service that I have received. read more

Be careful. He does a lot of unnecessary tests and "treatments" for which you will pay out of pocket. He often recommends follow up every 3 months for beauty cream and cosmetic stuff for older, compliant Japanese-speaking patients; these patients completely get taken advantage of. read more

Very happy with this office. The doctor was very nice, and answered all my questions. He called me back when he said he would. I ended up with new glasses and contacts. read more

I had an eye emergency that I needed to take care of. I called Queens ER and they recommended that I go to an optometrist or ophthalmologist first before going due to covid 19 worries. I checked yelp and this was one of the first places that was open and had good ratings. So I called and the receptionist who answered was really nice and they were able to schedule me in right away! I got dropped off and had tests done and Dr. Sakamoto was awesome! He made sure I understood what the issue was and patiently answered all my questions in a way I could understand. I even got to buy a set of glasses from him and he did what he could to help me do what I need to do until I can get corrective eye surgery! Just waiting for this pandemic to be over so I can get it done and move on with life. read more

Dr. Randal Sakamoto is very nice and understanding. I got a great recommendation from my physician. Thank you Dr. Sakamoto.

I have used this clinic twice. Dr. Sakamoto was very thorough during my exam. I wear both contacts and occasionally glasses. I have had problems in the past with my glasses not being similar enough to the contacts. The glasses Dr. Sakamoto prescribed are literally perfect. When he did my exam many years ago I had a slight astigmatism but for my current prescription it was not necessary. I see great and can wear either the contacts or glasses interchangeably! I will use Ala Moana Advanced Eye Care for all my optical needs going forward. read more

Dr. Randal Sakamoto is an excellent, well versed in optometry and congenial. I immediately felt welcome and comfortable when I first arrived. His staff members were attentive and helpful. I wholeheartedly recommend Ala Moana Advanced Eye Clinic as the place to go to for competent and professional help for all your eye care needs. Gary O. read more

I have been mulling over this review for a couple of weeks. Dr. Sakamoto has been our eye doctor for the past 3 years. Location is convenient, located in the Ala Moana building so parking is free and plentiful. This office has high tech equipment. I love the ease of the eye exam. The best part is that he does this test where I put my face against this machine and look through this snorkel mask thingy. It blows a puff of air on my eyeballs, and no more diluting drops and walking around with those cheesy wraparound glasses! Dr. Sakamoto is a very nice and personable doctor. He likes to talk story during the appointment, and doesn't rush through my questions. He's patient with my sullen and moody tweenager! He started Keiki Vision with the Rotary Clubs of Hawaii. This is where they go into 3rd grade classes of certain Elementary schools and will check their vision to see if they may need glasses. Because of all of these positives, I've overlooked a few things. Their frame selection is limited. Just a small section that will be covered fully for the price of $150 through our vision insurance. Mostly name brand lens, so this is the place to go if you're looking for Tiffany, Versace, Tory Burch or Prada... We have very good vision coverage through VSP. Free upgrades on polycarbonate lens, transition, scratch resistant and UV coating. Before coming here, all I paid out of pocket was the co payment which was $25 each for my daughter and I. The first visit we had here was for three of us. When they gave us our total, we were charged about $430. They ran our card through, and I asked the receptionist to double check that because I've never paid even close to that before. They mistakenly did not use the right Insurance and refunded us $250. They were going through new software, and trying to do everything on an IPad. Sitting there waiting for my daughter, I heard about their issues with patients orders, payments, and processing. The next visit we had, I ordered some Coach lens. Transitions and bifocals. Went home and found out that the transitions were not put on the lens. Had to take them back and get new lens. Chuckled with Dr. while going through my exam because he was struggling with the inputting on the iPad. This last visit ordered contact lens and my daughter wanted her glasses without the transitions. Unbelievable, but he was struggling with the iPad during my exam. I mentioned to him that maybe they should switch back to the old school way. Anyway, I told the receptionist 3 times about making sure her glasses did not have the transitions, even checking before walking out the door. Got the call the day before we left for San Fran for vacation to pick up our glasses and lens. Went to pick them up, and because we were waiting for 25 min after our appointment, decided to just get them fitted later when we had time and they weren't behind on their appointments. Took them on our vacation and were disappointed again, because they were indeed with the transition lens. Called the office when we got back and I expressed my disappointment with this latest mishap. Another 2 weeks go by and we go back and get them fixed. Not worth the cost, the time spent waiting for our appointment at each visit. read more

Dr. Sakamoto is AMAZING! I have multiple eye problems including severe near sightedness, a recent history of cornea ulcers, and past diagnosis of limbal cell deficiency. He takes care of everything! He is super knowledgeable, uses state of the art equipment, has a nice office, and best of all - he has fantastic bed side manner. Ok, so it's not really "bed side," but you know what I mean. He is kind and interested in knowing about your life and never rushes you through a visit or cuts you short during a story. This is great since it also helps him to make tailored recommendations. For example, did you know that not all soft contacts are created equal? There are some that are better to wear and toss after being in the ocean to prevent bacteria from growing on them and affecting your eyes. Cool. I mean gross, but cool. It's really nice to finally have an eye doctor take the time to listen to you and address all of your concerns. My last ophthalmologist was convenient because he had an optometrist in his office. He'd do the "fancy stuff" and she'd do the glasses/contacts. Um - well move over cuz Dr. Sakamoto does it all! He's up to date on literature and technology and doesn't pawn you off to another provider for contact fitting. In addition, he is very accommodating with appointments and understands a busy schedule, which I really appreciate. His office is located on the 20th floor (room 2005) in the office building attached to Ala Moana, so I usually park at the mall and walk over. The ladies who work at his office are extremely nice. Fair warning however: they seem to usually deal with Japanese speaking patients and their English may not be super good. But hey, my English isn't all that great. I know I'm only hapa, but talking to them and going there makes me feel more Japanese (by the way, Dr. Sakamoto's English is impeccable!). Dr. Sakamoto - arigatou! anatawa ichiban ii meisha desu! read more

All my family have gone to Dr. Sakamoto for years. He is very kind, a gentle soul, and very knowledgeable. My daughter dances seriously, and uses Ortho-K contact lenses prescribed for her by Dr. Sakamoto. They have freed her from the awkwardness of glasses and daytime contact lenses. These lenses have proven a great solution - so comfortable and safe for kids who play sports or engage in other physical activities. All in all this is an excellent eye clinic with a friendly and caring staff. They are all bilingual, speaking both English and Japanese. I would recommend them to anyone! read more

I'm glad that all the other eye doctors didn't accept my flex spending and insurance because it lead me to this great office. They have a great team! The doctor knows his stuff and has the newest technology. Great selection of glasses too. They even understood that I had a budget and worked with me through it. Thank you!! read more

I should have read the comments carefully. I realized some people have the same comments. Worst doctor I have ever seen. He is more like a businessman rather than a doctor. He was kind of mad to look for substitute eyedrop for "LOW INCOME INSURANCE(exactly words from his mouth in front of his staff and other patients)". Sold us a solution for 65 dollars which you can easily find it on Amazon for 20 dollars. He gave my daughter a prescription which is not covered by the insurance. When we visited him next appointment he said we should have called him to change it. When I went to drug store to pick up the next prescription he gave my daughter. There was none. He forgot about giving the second one. So I followedhis suggestion and called his office to get the prescription, no one called me in three days. I have to make another appointment to get it. Maybe he only serves those who have the high income insurance. read more

5-stars well-earned. ALL Doctors should be as professional, educational and genuinely enthusiastic as Dr. Sakamoto. I found this clinic by accident--or was it serendipity? But so glad for it. I absolutely LOVE these glasses--the best pair I've ever had. Outstanding prescription, and his awesome selection of frames is generously priced. Turnaround was pretty quick too. His office is new and spotless clean, and the receptionists are equally pleasant. I usually park in Ala Moana over by Genki Sushi and parlay a visit to the doc into a little stroll or lunch at the mall. If you need an optometrist for any reason whatsoever, Dr. Sakamoto gets my highest possible recommendation. read more

I just called the office. Cheyanne answers and I ask "may I please speak to Amy," and she hangs up the phone... So I call back, and asked again- in the same tone as before, Amy was out so she had Amy call me back.. AMY is wonderful, Cheyanne... please be more aware of the way you treat people because it's not nice. I have a review draft of my first ever visit to this office and it talked about how horribly I was treated by Cheyanne. Since day one... read more

Dr. Randy took great care of my dry eyes. We (family) had such excellent service! Whatever I needed reference anything, he accommodated me. His staff members are fantastic and explains things so well. read more

New patient. Didn't have an appointment and they still took me in even when they were fully booked! Excellent customer service, prompt, and yummy coffee station. I'll definitely come back here again! Thank you Mr. Sakamoto! 有難うございます！ read more

Dr Sakamoto is amazing. He has the most state of the art equipment and his staff are exceptional professional and soooo nice to work with. I've been going to him for years and would think of going to anyone else for my eye care. read more

My experience with Dr. Sakamoto and his staff was nothing but wonderful! All the ladies were extremely nice and helpful checking me in. The equipment in the office is really modern which made the eye tests so much easier than any other optometrist I've ever been to! Even though it was my first appointment with them, they started me with the pre-exam eye tests on time and it only took 10 minutes or so to finish them all. Super easy. Dr. Sakamoto is so nice and it seemed like he really cared about you as a patient and wanted to get to know you and your eyes without rushing. He even explained some of the new technology and helped me pick out my frames when he had time between appointments! The whole staff here is just so kind and despite some of the other reviews saying their frame selection is limited - I thought they had a really wide selection of modern and traditional frames compared to the other offices I've been on the island. They did their best to give me tips on the best use of my insurance and offered me discounts on my frames. I seriously don't know what the bad reviews are about, those people must have been very unlucky because he is the absolute best! read more

Dr. Sakamoto was worst Dr. never ever had before!!!!!!! i just went to there once a year check up and wanna get a prescription.I thought he was nice first ,but he tried me to buy contact lens there which is I still have some. I never asked him to get a estimate for contact lens, but he showed me that.That wasnt reasonable price for me. That felt me whats going on this guy?? Its sure you can go anywhere buy it..... estimate was baaaaaaaaaaaaad they charged contact filling fee $95. Costoco only charge $47. Its double charge there!!!!!I I never wanna see his face. I saw he is thinking about money$$$$$. Even I talk to the reception people told me they wanna quiet already. I felt really unfair Dr. Sakamoto. He did not even gave me a prescription, so I went pick it up and He still try me to buy contacts there!!! Oh, my god!!!!!!!!!!! Soooooooooooo Junk!! WATCH OUT. RIP OFF YOU!!!!!!!!!!!!!!!!!! read more

Sakamoto is a money greedy eye doctor. Saw him for contacts but he charges so much for the actual lenses that I refused to pay for them. What would have cost $100 for 12 monthly lenses online, he wanted $250 after insurance. Such a con. So I refused them and wanted to use my insurance benefit on glasses and was told I would have to pay $50 for my contact lense prescription which I would need to order lenses online. What an a**. Oh another thing. Don't schedule appointments after their lunch hours between 1-230. A) he's always late coming back from lunch so it pushes everyone back and b) I had unfortunate experience of having first appt after his lunch and I could smell the food on his breath. Auwe! read more

Dr Sakamoto's office is outstanding. The whole office team was very welcoming. Location is very convenient with lots of parking. I like that Dr Sakamoto has very modern and up to date equipment. Most of all he was very caring and gave the best service. read more

Dr. Sakamoto saved my entire vacation! I woke up on the first day of my vacation to find out I had stupidly not packed any contacts or even my glasses for the trip (I'm still kicking myself for doing that). Normally, it wouldn't be a problem, but I now use daily contacts and I had already thrown my contacts from the day before in the trash can. There was nothing I could do to save them. I called a couple places to see if they could help me and Dr. Sakamoto and his staff told me to come right in and they would help me out. As soon as I arrived in the office (probably 20 minutes after I had called) Dr. Sakamoto found the exactly brand and prescription I used. I told him I needed 5 days worth and he actually gave me enough for 10 days. The best part, he didn't even charge me. He was so generous and his staff was awesome. Oh and the view from their 20th floor office is awesome too! If I lived in Hawaii there is no doubt he would be my primary eye doctor! read more

I found this eye doctor through yelp, seen one negative review and thought maybe it was just one bad in the bunch. Tried it out for myself, and I regret going here. In short, ridiculous high prices and hidden fees, there's always new employees getting trained it seems, seen much nicer offices, not sanitary enough for me. I felt like I was literally talking to a salesman at a dealership. Came in for an annual check up and new contacts, $35 hidden fee to do a 3d picture of the inside of my eyes. Told him my eyes get dry, he tried to add on 2 eye drop bottles to my bill. $203.62 just for a check up $375.90 ordering 1 year supply contacts for astigmatism (4 boxes) $579.52 grand total? Yikes, after my insurance I still paid 300, almost triple the price of my previous eye doctor. One could argue that his level of expertise and quality of work accounts for his "fair" price. I've had bad eye sight since I was 8 never have I been charged this much before. Is it worth it? I guess if money isn't an issue. 1 star because the new employees are friendly, and 1 more star for his knowledge. read more

I was on the island for vacation when I found out my prescription for contacts that was given to me back home was wrong. I searched different optical offices on the island to find Dr. Sakamoto's office who actually had my contact prescription in stock. Typically offices would have to special order but I guess luck was on my side just a bit that day. I was told by the receptionist that it would be 25$ for a pair which I was fine with being I couldn't see anyways. When I arrived in the office the receptionist were very kind and full of smiles as I entered in. Dr. Sakamoto heard about my situation and just offered me the pair of contacts free of charge. I was at wow, though it was a small cost and I was willing to pay for the pair it showed how compassionate and understanding this doctor was. If you want a down to earth,compassionate, generous,treats you like family optometrist go see the office of Dr. Sakamoto.... Thanks again I offered to buy him lunch because I felt so thankful but he in return said " if you need anything else just come back" read more

I am so glad to have found Dr. Sakamoto and his awesome staff. I was checking the Internet and came across Dr. Sakamoto. I checked and found his office to be right across the street from where I live. I called his office and the young lady who answered was so nice and I was able to see Dr. Sakamoto the next morning. The high tech equipment was awesome and I was so happy that no liquid was dropped in my eyes instead a puff of air blew into my eyes. Dr. Sakamoto was very nice and explained my eye symptoms. I immediately found the perfect frame and I can hardly wait to pick up my new glasses. Dr. Sakamoto and his staff are the best and if you're looking for a Dr. to take care of your eyes, Dr. Sakamoto is the one!! read more

I had a same experience as Darcie wrote review below. To make a review short, the office and staffs are nice enough but they kept making mistakes on orders of eye glass lens for my son. I asked for transitional, bi-focal in the beginning, waited 2 weeks and rec'd one focal non transitional lens. Dr. reordered again, waited 2 weeks and still rec'd wrong lens. 3rd lens arrives and well this time, one of lens wiggles inside the frame. Dr. states he makes sure his lens and frame fits right and told me he will reorder. It's been almost a month now and I do not hear anything from Dr's office. I guess they completely forgot to reorder or intentionally not ordering since I have paid full $564 in the first place and they have nothing to loose. The wiggling lens had popped out of frame twice already. We are moving back to mainland so will not visit this office again but even I stay in Honolulu, I will not be going back to this office again. read more

State of the art eye care-- great experience and follow up from start to delivery. I recommend him highly!

I would recommend these optometrists - in fact made an appointment for my husband when I was done. Very friendly office personnel and optometrists. High tech, thorough, and explain everything. Easily located in Ala Moana building above BoH so plenty of parking. read more

Dr. Sakamoto is a GEM!! My son has Kerataconus and sensory issues. Dr. Sakamoto is extremely patient and effective with him. He has state of the art equipment in his office. Moreover, he stays abreast in the field of optometry through his professional alliances. (I was referred to him from someone on the mainland.) Front office staff are incredibly friendly and efficient. His pricing for services is very fair. What a great find! read more

I have been looking for a good eye doctor for a while and finally found Dr. Sakamoto via positive online reviews and I am happy I paid him a visit. Dr. Sakamoto is really professional, helpful and knowledgeable. He has state of the art technology to conduct a comprehensive eye exam. He was very patient and meticulous with the eye exam. He helped me find perfect contact lenses and diagnosed the issues I was having with my previous lenses. His eye imaging machine saved me from getting my pupils dilated and he went over the scans of my eye with me in digital format which was really informative. I would highly recommend him for any new patients. read more

Dr. Sakamoto is my favorite optometrist ever. I have been going to him for 5 years and have had the best experience every time. His bed side manner is the best and his knowledge and memory are incredible. He always remembers me and tries to make sure I get the best care and the best options for my money. read more

So. I hadnt been to the eye doctor in about twenty years. I figured it was about time I made that appointment. But, which doctor should I choose? I asked myself. Thats where Yelp came in. I read the reviews for Dr Sakamoto and lo' and behold, they spoke true. Hes probably the friendliest, most respectful, and courteous doctor I've ever had the pleasure of seeing. read more

I highly recommend Dr. Sakamoto to anyone. He is very knowledgeable about your eye correction. He uses the latest high tech equipment to find the proper correction for your contacts or glasses. He and his staff are very friendly and try there best to accommodate your appointment needs. They keep in constant contact with you via email,txt or phone call. So you don't forget your appointments. read more

Every time I see Dr. Randy Sakamoto he spends more quality time with me then any other Eye person I have been to. He does a lot more testing then I have ever had done as well. And his office staff is so gracious. read more

Dr Sakamoto and his staff are very friendly, the office is clean and the equipment seems very modern but there is something about the Doctor that rubs me the wrong way. I can't explain it in a nice way so I'll just say that there is nothing wrong with Dr Sakamoto or his staff, but I won't be going back for next year's annual check up. read more

Dr. Sakamoto is one of the nicest eye doctors I've been to. And I've been to a lot of them! He has state of the art equipment, nice receptionists, will always squeeze me in for a complimentary glasses adjustment, and best of all has one of those cool keurig coffee machines in the waiting room. I've also gotten my last two frames from him and have gotten lots of compliments. He has a good selection of designer frames. read more

I have been coming here for a few years and Dr. Sakamoto and his staff are all very nice and accommodating. Some of the staff are mostly fluent in Japanese but there is maybe only one that could speak good English. However, they are all very nice and polite. Dr. Sakamoto has all the advanced equipments and machines to run all sorts of tests for your eyes. They even have one where you don't have to dilate your pupils! I find that very convenient. Although, the machines can be hard to maneuver but since I've been coming here for years, I'm used to it. Dr. Sakamoto is very knowledgable and made it easy for me to understand what each of the exams does to make sure my eyes are good and running. I always order my contacts through him. My contacts always come with a rebate. There was one time I tried to apply for the rebate online but it wouldn't go through, so I had to call him up and he was able to fix the problem somehow. He probably made some phone calls. Within a month, I got my rebate! He and the staff provides exceptional customer service and I will definitely come back again. read more