Worst experience ever while trying to shop for eyeglass frames. If being treated like a criminal…read moreis your thing, go for it. My 2nd visit to shop for frames is my last, as I was treated rather poorly from the second I arrived and it only got worse thereafter. Be warned that perhaps you should consider it a privilege to be allowed to spend your vision dollars there.

The doctors and techs are great, but front office staff just terrible. I was told my contact…read morefitting was not covered - when in fact it is but they are out of network. Clarified to them there is a difference between the two. Took them over 2 months to get my contacts. I know toric xr take a while, but not 2 months. Will not return. Too bad because Dr. Ritter is great but their unethical practices are just a big red flag.

It's quite a jump from one star to four, and I'll try to explain how I came to this update…read more I got a call from Dr. Marshall the other day, who told me he'd seen my post on this site. He called not to dispute it, but to apologize for any mistreatment, whether real or perceived. It was a conference call, and Amber (who was also involved in the initial review) took part in the conversation. Both Dr. Marshall and Amber were very professional in their words, and I felt they were both sincere. Before the end of the call, Dr. Marshall offered to re-examine my mother, if only to verify Dr. Ritter's results, at no charge to us. He said he would open a space in that afternoon's schedule if that would suit us... and so we went. Dr. Marshall was nothing if not polite and professional. He came into the exam room (with my wife and me present), and began the consult. Several things became apparent before long: First, Dr. Ritter's numbers appeared to be correct, and Second, my mom's frustration at her inability to see properly (with the glasses) continued. At this point, Dr. Marshall described the current state of my mother's eyes, and explained the limitations that corrective lenses could be expected to yield. He suggested we explore a number of options (low vision tools) that my mother could try - and offered to schedule a consult with a colleague at Duke that specialized in this. It was a bitter pill for my mother to swallow: to come to the realization that her poor vision even with the new glasses was a function of the state of her eyes, and not of an incorrect refraction. Nevertheless, it was the missing key to the earlier appointments, and what allowed me to write this update: we finally had the information that allowed us to understand her condition more holistically. It was the information that, had we been told it by Dr. Ritter in April, would have resolved this matter at that time. Speaking of which: We received a phone call the following day from Dr. Ritter. He also apologized for the breakdown in communication, and left us feeling both heard and respected. I know that this must have been as difficult an exchange for Dr. Marshall and his associates as it was for us, yet they took the initiative to resolve our complaints, and left me feeling that they, and their business, were both honorable and trustworthy. Quite a change from my original review! And so why, despite the original expense and improper placement of the bifocal segment, do I now rate them worthy of FOUR stars? It's because I have found that, although it is often hard for people to discuss matters openly, honestly and frankly - especially when one is needing to accept blame (whether merited or not), in order to move on and continue to improve, these folks - Dr. Marshall, Dr. Ritter, and Amber - were all willing to do so, and thus help us to feel served. That takes a lot of guts, and I truly appreciate them for that. I will not hesitate to utilize their services in the future.

My husband had his last eye exam here, and he stated that this was the most thorough eye exam and…read morecontact fitting he had ever had. The doctor (I am truly not sure what his name was) was attentive, took his time, and really tried to meet my husband's needs. We will be returning here as a family for any of our eye care needs. Ultimately, he didn't buy any glasses from this shop, due to price and not being able to find exactly what he wanted, so this review is only for the examination part.

Medicare patients BEWARE!!!…read more When the person from Groat called me to schedule an appointment, (I never contacted THEM) I told them I had a perfect experience with Oscar Oglethorpe over a year earlier who assured me medicare would pay for everything in terms of my eye exam and it was true, medicare did. The person who set me appointment with Groat assured me that Medicare would pay for everything. I asked are you sure? They said "absolutely." So I went along with it. When I showed up for the appointment I asked the receptionist, "Will Medicare pay for everything?" I was told yes they would. When I saw the first person in the exam room I said, "Don't do anything Medicare won't pay for." Then a few weeks later I get a bill from Groat for $166.00!! To top it off the prescription wasn't complete so I couldn't use it to get glasses! Very untrustworthy!

I hate that I have to give the one star. For starters our appointments are always scheduled way out…read morefurther than they should due to access and availability which we've always understood & tolerated. Our last appointment was scheduled 9 months out further than it should have been, now we are a month before our appointment and we received a call to reschedule to another month out. The lady that called was very NASTY & unprofessional! Her response, "well ma'am I don't know what to tell you" instead of offering an apology or at minimum, concern. We will NEVER step foot back in this place again! I hate we ever went here as patients. There are better places to go that will respect you & your time.

Busy busy place lots of waiting areas, long lines. But they have taken good care of my dad and been…read morewith him through 2 surgery. Waited after appointment time to be called. He really likes his doctor here though.

Great service!!!! The experience was very good. Except for taking 3 months to get an appointment…read more After my eye doctor closed unexpectedly I knew I had to have another one. Someone from work recommended this eye center. It was well worth the wait

From the first phone call to the actual visit everyone is so kind and helpful. I was able to get…read morean appointment fairly quickly that worked with my schedule. Dr Woodard gave me a very thorough eye exam and was very patient with my questions and answered each of them. Even though it's a busy practice they have the ability to focus on each person individually. Linda

Absolutely terrible experience. Not only was the nurse extremely rude and dry, I waited for over an…read morehour to be with the doctor for 10 minutes. They did not inform me ahead of time what my insurance did and did not cover and ended up charging me $120 for an eye exam even though my copay was $20 and their reasoning is that I have astigmatism which I informed them of ahead of time and they still told me it would be a $20 co pay. This is sneaky and unacceptable. I purchased lenses and not frames and inquired on contacts with them. I swiped my card for the lens purchase that day and was called the next week and was told my insurance benefit was already used. Keep in mind I specifically asked them about this benefit since I was not purchasing frames and they informed me that I would still be able to utilize it for contacts. Now the next week comes and they claim that was miscommunication and they can't use the benefit for both when I specifically inquired on both with them. Keep in mind I already purchased the lenses so now I would have to pay out of pocket. They told me the week prior it would be $83 if I didn't use my insurance and now Anita is claiming for it to be $170. Another miscommunication. So I suggest before you go here, you read on your benefit and you know about it front and back because they will not be helpful at all with what your insurance covers. Now they claim they don't usually do refunds and the only way they can do that is via check So their miscommunication has now cost me hundreds of dollars which is really great. I came in here in a good mood and left extremely frustrated and now the next week even more frustrated nobody here is helpful. Everybody is in a rush and not friendly. Do not go here. I also asked to speak to the supervisor and no one has contacted me since.

Yes, this is a 5-star doctor…read more When my eye doctor retired I was concerned about finding someone new because there were SO many complaints about eyecare places from people I asked. I was pleased (and relieved) to find Dr. Bakir - she's professional, smart, and takes her time with the client - and the office provides great customer service and is competitively priced. Highly recommended.

I waited 5 days after last emailing Dr. Bakir to write this. I'm glad everyone else had good…read moreexperiences, but it is a roll of the dice- and if something goes wrong, it appears she does not provide any customer service to fix it. I went for an eye exam, and told Dr. Bakir afterwards that I would not be purchasing my progressive glasses there, that I tended to use Zenni because of being on a strict budget. She didn't seem too pleased, but gave me my prescription. Later as I went to order on Zenni, I noticed that she put for my ADD/reading level a level higher than what I use daily. I paused but thought well, she is the trained licensed professional, so went ahead and put the numbers she had written in on my order. I got my order from Zenni and the glasses were completely unusable due to her mistake. I contacted her twice via email (she has always been lightning fast responsive previously) and she did not ever bother to respond. So I am not only out of $120 for an incorrect eye exam, I am also out the $ for the progressives I cannot use- and did not even get the consideration of her response to help me resolve her mistake so I could have a pair of usable updated glasses. Like, I get that mistakes can be made- but when you make a mistake providing a service that negatively impacts your customer, you should be good enough to fix it. So yeah, terrible, terrible experience.

I have been going to Dr. Ritter for years and he is always willing to explain things and gets me in…read moreand out quickly.

The front office staff and check in staff were fantastic. I also appreciated Dr. Ritter and his…read moreexplanations. I didn't want to be fitted for glasses that day and there was no hard sell. It was very easy to book an appointment and would highly recommend!

Love this place and the doctors. I've been going for years and they genuinely care about your eye…read morehealth!

READ THIS REVIEW BEFORE SCHEDULING... I was considering not writing this review even after all the…read morewaste of money and time but Vision Source-Eye Center of the Triad had the nerve to send me a bill for $4.13 a couple of days ago. I cannot let this pass! I am so extremely disappointed with this eye care practice. Total incompetence. Let me begin with: I have had myopia since I was 12 years old. With Dr. Martinek, I walked into the office having myopia in both eyes, but walked out with a "perfectly healthy" left eye (20/20 vision). But 5 months after that visit, when I could not see at all, I walked in with her "20/20 vision" in my left eye and left with myopia again. Go figure! Meanwhile, she had me on "dry eye" treatment however charging both my eye and medical insurance for unprofessional and incompetent care. I still had to have a THIRD eye exam this year because I could not see after Dr Martinek's second exam. I know mistakes/typos/calibration errors can happen, and I appreciate honesty. The people in this practice, starting with Dr. Martinek, are unable to take responsibility for mistakes but quickly blame the patient. Josef, the optician/administrator, is condescending and disrespectful. It is truly embarrassing. I prefer driving 90 minutes to see my eye doctor in Wake Forest and have positive, respectful, quality care.