Couldn't be easier. Good rate, decent car, super easy, super fast pick up and drop off. No long line, no waiting. Will definitely do again.

We rented a car in Maul from sixt. drove it 5 days. They examined the car for damage and told us there was no damage. Six months later they sent us a bill for $452.00 for damage. We next heard from a debit collection company demanding payment. Ironically they said that they were in the process of getting a lisence to collect debts!! My lawyer friend told me that bill collectors can't collect from you if you dispute the charges. Next time we rent a car,(from anyone but sixt), we will get a written release when we turn it in. read more

Overall we had a good experience with Alamo for our family of 5. The service lady initially told us they were out of minivans and would need to get 2 jeeps instead. But this wasn't true. She just had to escalate the matter to her supervisor who upgraded us to a large SUV - Mazda CX-90. In the pickup area I saw 3 minivans!? The SUV was roomy enough and reliable for the week of our vacation. The return process was easy. read more

Alamo Rent A Car - Mazda CX-90 - Car Rental Near Me - Kahului, Hawaii

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Overall friendly experience. We ordered via a package on Costco and didn't have any issues picking up the car we ordered. Everyone was nice and we were able to add two drivers to the car which is great. UPDATE: We returned the car and found out it had a nail in it before we even picked it up. (We took a video and saw it was there before and didn't notice it). Alamo took care of it without any issues and apologize and asked if there was anything that could make it better. Luckily I didn't have any issue with the car beside having to stop by a gas station to pump it up once but overall solid 5/5 customer service. read more

Alamo Rent A Car - Nissan - Car Rental Near Me - Kahului, Hawaii

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All I have to say is... At least the car ran. This was the 2nd time to use Alamo and that is only because I believe in second chances. The first car at least was able to connect to Bluetooth. But it was filthy. Car was very basic but way better than the 2nd. 2nd car needs an update software wise. The car won't connect to Bluetooth. The charger won't charge my phone. The windows are not auto. The car smells like grass/a barn. I didn't realize cars still came THIS BASIC. I am surprised its not hand crank windows. There was a sticky shiny substance on the dash. Lastly the cost was so high compared to the 6 day rental on another island. Bottom line sometimes cheap works out but not here. read more

Alamo Rent A Car - Idk what it is but its sticky - Car Rental Near Me - Kahului, Hawaii

Positive rental car experience from OGG! Great pricing (found in Expedia) vs some other agencies and a large fleet of vehicles to choose from. Check in was a breeze and I found out they share their fleet with National so I had many different Jeeps to choose from lol. Return was a breeze as well and no hidden charges. Would return here upon my next visit to Maui. read more

Staff - friendly. Pick up & drop off - easy peasy. Tram between the terminal and car rental center. Remember to check in online, and you can go direct to the garage. No line other than getting out of the garage. Vehicle - fine. Quite new (didn't check the year), optioned out, zero issues. Price - reasonable once you shop around. Been to various islands a number of times, and have always been 100% happy with Alamo. read more

Pleasant staff from start to finish! Easy rental, drop off and pick up. Could not have been an easier process. Yay Alamo!

First time utilizing Alamo as part of a vacation package and the entire process was quick easy and seamless. It was a headache free stop and we weren't faced with the model of vehicle not being available. Pick up and drop off quick and efficient to the Airport and Tram option to terminals saves time in the heat and humidity. read more

When we arrived we had a reservation for a sport car at Budget and a full size at Alamo. The line at Budget was ridiculous so I was prompted by the Mrs to save a little money and a lot of time. We wanted to get settled at the resort after a long flight. So after very fast check in we went out to the car. It wasn't there.... They were short on them but washing one for us. I was impatient but we waited just a little bit and unfortunately the last Charger went to an older gentleman by himself and then my very basic Nissan Altima arrived. I was thinking about going back to square one but she said no. Car worked out fine and was easier to fit in the tiny parking spaces than the Charger or the hemi Challenger from budget. Less problems than we often have with rental cars for sure. Easy on fuel too! So when we returned it I had empty lanes and three fellows guiding me in. Luigi checked us in and asked us how it was? I jokingly told him it wasn't the car we reserved but it either out. He asked what we were expecting and actually cared. We told him it wasn't his fault and no prob. He then offered us a slight discount of $30 or so that almost covered our fuel. Thanks Luigi! We'll be back read more

TLDR; Made an online reservation 3 months early, had friendly staff and easy pickup/drop off. Would rent with Alamo again to see if it's consistent. I decided to book a week-long car rental with Alamo after seeing reviews of other visitors having delays with other car rental companies at OGG. When we got to the counter, the staff were very friendly and confirmed all of our reservation details. The counter is one level above where the cars are, so you'll likely have to take the elevator down since luggages aren't allowed on the escalator. Keys are in whichever car you choose - we were able to rent a 2024 Elantra. It can take a few minutes exiting the airport since they check all reservation details before opening the gate. read more

After reading reviews of the local car rental branches, I knew which ones to avoid :) Alamo had great pricing when booking in advance (Plan Ahead Car Rental Specials) and so I got what I felt was a pretty good deal at a highly rated car rental agency. I signed up for the Skip the Counter option for picking up the car. It was extremely simple and quick. We had minimal staff interaction in the pickup, but everyone was very nice and professional. We arrived after 8:30pm so there weren't tons of cars in our range to choose from. The car we selected was relatively new, but had some dings, dents, and scrapes. The interior was in great condition though, and the overall experience with the car was fine. No issues whatsover. Dropping off the car was even quicker and easier than picking it up. We just got flagged through, someone took a look over the car and then signed off that we were good. She was also really helpful and friendly, and we chatted a bit about our time in Maui and about heading to Kauai next. She made some suggestions of where to eat there. I thought her warmth and interest showed that she wasn't just there to check in our car but to provide some service. Or maybe it was just Aloha :) Either way, it was a nice ending to our trip to Maui. Overall I was very pleased with my experience with Alamo from start to finish and would happily rent with them again in Maui (and elsewhere). read more

Very friendly people worked here. We booked a Jeep and were given our choice on what Jeep we wanted. It was fun. The Jeep was clean, and we took the top off before we drove off the lot. Be sure to mark any flaws on the vehicle prior to departing the rental lot. Returning the car was easy, simple, and once again, friendly people. We filled up at the Costco right down the road which we are so thankful there was one close to the airport because gas in Hawaii is expensive! read more

Excellent and quick service! It takes longer to wait for luggage at the airport, than to get a rental from Alamo. The car was super clean, loved that! Thank u Alamo, will use you again in my next travel. read more

Quick, friendly and efficient...we were done in 5-7 minutes, no hard sell of insurance, etc., and great system.

Clean car. Hyundai Kona for 2 days. Very economical. Fit 4 adults fine. Pre-registered with fast checkout.

I rented my car through Costco for a week. When booking, Costco Travel website says that the car is going to be a Toyota Corolla or sth similar. They offer a Nissan versa or sth similar for a compact car. I have not had a good experience with used Nissan, so I booked an intermediate car hoping I would get a Honda or Toyota. At the airport, the person at the counter said the car is going to be a Nissan because they don't carry Toyota in that location. He told me to ask the rep. downstairs to give me a better car. The person downstairs was dismissive which is why I took 2 stars off. She said if I don't take the Nissan now, the car will be gone soon! I took the Nissan, but, although low mileage, it was not in good shape. Very noisy engine and it was very sluggish. I could not drive faster than 40 miles with it for the life of me. Something was wrong with the reverse gear as well. Did not seem reliable enough for longer distances such as the road to Hanna and did not seem to be worth the price we paid for it. I only found out about this after I had driven out of the airport. We had to book a tour for the road to Hanna because I simply did not trust this car. We only used it to drive around in Lahaina. Arrival: The wait line was not that long. Two families were ahead of us. Return: The person we returned the car to was very nice. The return process went fast and smoothly. Fix this: The return address is wrong in the Maps app. It took us to a different location in the airport, but the folks working there seemed to be used to this because they came out and pointed us to the right direction. I will not use Alamo again because what is the use of a rental car if you can't drive it? read more

When we fly into Kahului airport we always rent from this location. We've never encountered a problem. And while the lines are long during summertime, they do move fast and they try to get you in and out as painless as possible. My only wish is that they would have promos from time to time. read more

Definitely recommend Alamo for anyone renting a car by the airport! We booked through Costco and were able to get an additional driver added and insurance at no extra cost. At the airport there's a shuttle that takes you directly to the rental car area. I don't know if it was just this day but the other rental companies had huuuuuuuge lines to check in and at Alamo we just walked right up to the kiosk and within minutes we were good to go. They took us to a row in the parking structure of a bunch of compact SUVs and let us pick the one we wanted. Loved driving around the island in a cute white jeep! It was pretty clean and drove really well. The drop off at the end of the trip was so simple. We were directed to park behind a row of cars and a rep came up to us and marked us as returned and that's it! The Alamo staff were all so friendly and helpful through the process. It was a stress free and great experience for us! read more

We started our rental through COSTCO. We were headed to Maui and needed an SUV for the 4 of us, me, my brother and our wives. COSTCO set us up with a Nissan Rouge for $485 for 10 days. GREAT! I did the pre-pay from the Alamo website, which allows you to pre-enter everything from driver license to credit card info so when we arrived, we walked straight the parking lot, found the signs for SUV's, picked one out with the keys in and drove to the exit. I showed them my QR code and licenses and we were out of there. The car was excellent condition although the tank was less than topped off with fuel. It was just under the full mark, and I'd guess short a couple gallons. At near $5 a gallon, that's worth mentioning. So I did at the exit portal. The attendant recommended I take a photo and return it the same as I found it. Personally, I wouldn't do that to the next driver, I topped it off. When we returned the car, the attendant was great! Very fast walk-around, checked the odometer and handed me a receipt. I checked and the price as reduced by $30 from the COSTCO quote; $455 instead of $485. I asked why and the lady just smiled and said Aloha, thanks for topping off the tank! GREAT! BTW, the parking is inside a garage, not outdoors, so no worries about the weather when picking up or dropping off. I recommend Alamo when going to Maui, especially through COSTCO and especially for their pre-sign-in option for a fast in-n-out. read more

Super easy to find from taking the tram from the Kahului airport in Maui. There was a friendly greeter at the Alamo rental place and just remember to bring the driver's license/identification for the 2nd driver. I booked an intermediate vehicle through Costco travel and it was already paid for completely. After signing paperwork and putting the card on file, we go downstairs to pick up any car we want in the back 2 rows in the parking garage with our paperwork by another Alamo employee. We decided on the Hyundai and it only had about 25000 miles on it. It looked the least beat up as some of the other cars parked in the 2 rows. Keys are already located inside the vehicle and each one came with an disinfecting wipe. We drive off with our gray Hyundai and at the exit of the parking garage is where the car gets scanned and analyzed into their system for the rental. My boyfriend took pics of any dents/dings before we drove it off in case we need to defend ourselves :D lol. The rental drop off was also pleasantly easy after our beautiful Maui trip ended. We followed all the signs to the rental car drop off by the airport and you park it within the lanes in the parking garage so it gets checked out and completed with an Alamo employee. I didn't owe anything and got an email of my Alamo rental agreement from my booking. The guy also told us how to get to the airport terminal after leaving the vehicle. Thanks, Alamo! :) read more

Our car wouldn't start (electrical worked) and they made us take an hour ride back to the airport to pick up a new car instead of delivering one to us. Also, they had another facility 15minutes away and wouldn't give us a car from there. 3 hours of Maui wasted. Will NEVER rent from them again. read more

Easy rental, great prices, peace of mind transaction Reading the Yelp views of some other companies, I knew choosing Alamo was a great idea. Offering the best price out of the few well-rated companies, I made my car selection It was fully refundable I could choose to skip the line & go straight to my car.....yes please! Tons of cars from which to choose in my category & no rush to get out of the lot At checkout, they confirmed my reservation, did a walk around the car to note any blemishes & I was outta there. Have to say it was a complete joy & especially so, when I was seeing all the other poor people who had chosen those not so great companies, waiting on the sidewalk to be let inside, being asked to keep their patience & all I did was walk on by Returning the car was likewise a breeze. Drove it up, handed over the keys. Done! Receipt emailed within minutes You'd best believe they've got a return customer coming their way! Thank you for starting off our vacation hassle free & with a smile read more

During our recent 10+ days in Maui, we rented an Intermediate SUV through Alamo, via Costco Travel. We needed the extra room for the 4 of us (me, Gayle, Erin, and Jim), and to hold Costco-run supplies and beach equipment. And the price was certainly right. Our car rental experience was flawless from check-in and pickup, driving around, and finally drop-off and departure. For pick-up, it was simple matter of checking in upstairs, going one level below, and taking an easy walk to an Alamo agent who led us to the car. One COVID-related tip is to have a paper copy of the negative test results handy for the agent, as they had no means or reading QR Codes or accessing the Hawaii Safe Travels page. I also very much appreciated the efficient and thankful manner of the guy who checked us out when we returned the car. After that, all we had to do was take the tram one stop to Departures or take an easy 3 minute walk over to the Terminal. All of Alamo's COVID safety practices were solid and much appreciated. read more

Never had such an easy and pleasant car rental experience. First class all around. Highly recommend

Super easy car pick up, no line at all, attendant was friendly and efficient. Good selection of cars in our class (full size). Car is in good shape with approx 30k miles on the odometer. Great overall rental experience. read more

Zai at Alamo saved the day! Context: My friend made a car reservation (in a competing car rental company) but for the wrong dates. We realized this as we were waiting in line, and then quickly scrambled to make another reservation on Kayak. The price at Alamo wasn't too bad, and line was much shorter (pretty much nonexistant) at Alamo. Zai was the customer service rep who helped us, being so incredibly helpful, and also super fast/efficient at getting us to our car! (It seems like most of the time when I'm checking in at any travel location, the reps and/or computers always seem to take forever.) In this case, I think we got to our car faster than if we had the original reservation (at another car rental location that shall not be named). read more

This rental car service was easy as can be. The airport provided a shuttle to the rental car center. The signs posted throughout make it easy to navigate to the sales office. The staff was knowledgeable and completed the check-in process within 10 minutes. The car we rented, an intermediate SUV, was clean inside and out. Plus, this newer vehicle allowed us to connect our mobile phones to it so we could easily navigate and listen to music throughout our trip. My only complaint was that the vehicle we rented required an oil change. This message popped up on the dashboard constantly throughout the trip. Also, please note that this location doesn't do an internal inspection of the vehicle. So be sure to double check that there are no issues with the interior that the prior driver may have caused. If so, address these with staff before leaving the lot to start your vacation. We dropped off the vehicle at 4AM our final day in Maui. The check-out process was easy and quick. Overall, we had a great experience with this service and will use it again when visiting Maui. Mahalo! read more

It took forever to get paperwork done and get a car here. Empty counters for Enterprise and other car rentals. This one took forever. The car was okay to get and return once the paperwork was done. Make sure to document all dings and scratches on the car because they do check upon return. read more

Somebody please give Alec a raise! He is the reason for this 5 star review. I was given a rental car that apparently had a tire leak in it. I didn't notice it until after I drove off the lot. I turned around when the emergency sign went off and headed back to Alamo. I was bummed that I had to return that car because I really liked it. I told Alec I wanted a similar car (same model), and he went out of his way to make it happen! He was also a gentleman and put my luggage in my trunk as he noticed I was having difficulty since I recently had knee surgery. He apologized for the inconvenience of my first rental car, and refunded me 1 day. I was not expecting that, but it was very nice of him and the company to do that! Alec has the perfect personality to be in a customer service position like this. He truly showed the "aloha spirit" and made me a happy customer! read more

When arriving at OGG Maui Kahului airport there is a tram that takes you from the main terminal to the rental car. Once you arrive you will see a plethora of rental options. Alamo was our choice of rental for our trip to Maui and was smooooooooth as could be. We signed our documents and went down the escalator to pick up the small SUV. Once downstairs, we were greeted by pleasant staff who told us you could pick any vehicle in the row (8 SUV's to choose from). We looked over a couple Honda HRV's, Hyundai's and Nissans. There was a 2019 Nissan Kicks that was very new, less than 3k miles and still had that new car smell inside. It drove nice all over the island without any issues. Upon returning the car, we were greeted by another pleasant employee who made the return process as easy as possible. Overall excellent customer service and a quality rental car company. Thank You Alamo for adding a key part to our vacation that went perfect! Mahalo and of course we will rent with you in the future. read more

Great customer service! We were so appreciative to the really kind agent who was efficient and professional. When getting our rental, the gentleman that was helping us had a huge smile and was warm and friendly. We had just had a terrible experience at Hertz and the employees at Alamo went out of their way to make sure we were happy. We will be renting from Alamo from now on. Thank you so much, guys! read more

I will only rent from Alamo from now on when in Maui. This is our third time renting from Alamo and the experience is always seamless. Our daughter rented from Budget and it meant a long long wait and not great customer service. With Alamo, you take that easy tram from the airport, and if you do early check in online, then you just take the elevator down to the garage, show them your email, they direct you to a row of cars and tell you to pick one of your liking. Then you drive out. No lines, no waiting. The return is just as smooth. All very friendly and the car options are great and always clean. Don't go anywhere else. Not worth it even if a small savings. read more

Easy spot to rent a car. Airport definitely needs more signs to direct people to the rental car facilities if they are not picking up baggage. I travel fairly enough to know where rental facilities are usually located so did not have a problem. Rental located near baggage claim area, no signs though! Take a short 1 minute tram to the large rental center. If you make your reservation ahead of time you can use the kiosks to the side verses standing in line which appeared to save us a lot of time as it was a pretty long line when we arrived. They had a representative at the kiosks to help people as well with assistance. Make sure to have the driver license of the person that made the reservation available. You can add another driver later. After doing the paperwork, you walk over to the left and go downstairs one floor and check in with the kiosk. They will direct you to what row to go to and you choose your own vehicle. Tips from a prior rental car employee(me). Check the windshield for chips, walk all the way around the vehicle and document and even take photos if no rep with you of any damage larger than a quarter. Do not forget to check UNDER the bumper areas and the ROOF. Check the trunk if the spare tire is in the car. Document the correct gas obviously and check to make sure your own insurance transfers to a rental car for pleasure or work purpose. Sometimes your credit card will have limited coverages like collision coverage, but it is always excess to your own insurance coverage. Oh, and they had plenty of jeeps! If you want one as you are in Maui, book it ahead of time. Usually I always book a small car and upgrade at the location as that is how the reps make their numbers! By how much dollar amount they can upgrade you. So you help them by upgrading there. But if you need something super specific, always better just to reserve that ahead of time. Have fun! read more

Extremely disappointed in Budget Car Rental. I need to extend my car for 17 days. Went online and found I could rent a car for 340.00 less than what the agent quoted. I explained that we are on lockdown and now I am being forced to take my car to the airport a place I don't want to go and turn it in and go and rent another car from another company. I see the aloha spirit in the restaurants and lodging in the state but I do not see it from this car rental company so disappointed BUDGET CAR RENTAL!!!! read more

We had a great experience here. Might have just been the time our flight arrived but there was no line and customer service was great from start to finish. When we got to the garage they basically told us to pick a car from 2 rows. All the cars looked to be in good shape. No issues on the road or at any time during the trip. And turning the car in was a breeze. Highly recommend Alamo rentals from this location. read more

Nice new rental car building, which is walkable. Had a great experience here--no hassle, even able to check in with the kiosks. There was a hiccup with that and a rep jumped in and helped me with the car rental. Staff was friendly and there was no trouble in selecting the car class that we had booked. Really recommend booking through Costco travel or their own website beforehand, as prices in person are much higher. Return was just as easy. If you drop off people and luggage at departure, you have to loop around the airport and carefully follow the signs. You don't have to wait for the tram, walking to and from the terminal is very doable. read more

Had a great rental experience! Drove through all of Maui with no issues Shout out to kimo and niko for excellent customer service! read more

Hassle free car rental. I booked through Costco last minute, came here and it took a total of 15 minutes once I walked in to get into my car. Details: Friendly staff Clean cars Big selection of cars even during the shortage Easy return with clear signage read more

I'm an Alamo insider member and automatically get 5% off when I login to their web site. You can also use the entertainment coupon book to get $25 off for a week's rental. I used to go to the Alaskaair.com site, click on the car rental icon, enter the airport, arrival and departure dates, and compare prices of 15+ different car rental companies at the Maui airport for the dates of my trip. Alamo is not the most expensive, nor the cheapest car rental company at the Maui airport. EZ, Payless and Fox are substantially cheaper. However one experience has endeared me to Alamo. Flash back to 2015: Reserved a compact car online at the airport from Alamo. Experience has taught me never to check in bags on an airliner, as you have to wait at the carousel for your luggage, delaying your trip to the car rental. When a jetliner unloads its fully loaded compliment of 180 passengers, it's a good bet that at least 20 are going to the Alamo rent a car. So the wife and I always get our carry ons and hurry the half mile distance between the arrival gate and the Alamo shuttle stop at the airport. We get on the shuttle and always sit closest to the rear exit door, where the driver gets our bags. Arriving at the Alamo car rental, with 15 people waiting to get off, it's every man for himself. Elbows flying, I grab my carry on, and shoot out the door for the car rental desk. Not as fast as the 40 yard dash at the NFL combine, but not too shabby for a 64 year old fart. Anybody in my way gets my footprint on his behind! The cattle line builds up quickly at the check in desk at the car rental. Half the people in line are car rental illiterates, and end up having the desk person reading a sales pitch on the contract aloud to them, when all you have to say is no, no, no, I don't want that, and wait 10 minutes for that one person to get his car. We get our car, a beautiful metallic blue VW Jetta with only 18k miles on the odometer. A few days later, I go snorkeling at Kapalua Beach, with my electronic key in my heavy plastic sealed lok sack in the zippered pocket of my swim trunks. We walk back to the golf and tennis parking lot, and I punch the fob key, and nothing happens.  I use the key to open the door, but this car has a keyless push button start.  I open up the key, clean out the battery area, and push the start button on the car floor again -no response. We end up calling Alamo, who send out a flat bed tow truck.  Difficult pulling the car up onto the tow truck in confined quarters of the parking lot. Meanwhile all those people circling the tennis parking lot, who were going to the beach, see the tow truck, have a change of heart, and leave pronto! After 6 years of use, the lok sac seal leaked, frying the chip in the electronic key, when the start button was pushed.   We got a tow all the way across the island. The tow truck driver escorted me to the head of the Disneyland long line at the Alamo desk. $242 key replacement says lady behind the car rental desk, plus the 38 mile towing charges!   Got a new rental car right away. When it rains it pours! After examining my credit card charges, I found that Alamo gave me a new rental car and key with no additional charge, with all the key replacement and towing charges written off as due to a dead key fob battery. So nowadays I always rent from Alamo. Only I don't trample people anymore in my way, as I do everything online. Only have to bring my final online paperwork to the parking lot, skipping the humongous line inside the rental company building. I don't run over people anymore, but that doesn't mean you don't have to watch out for me, as I am Asian, and my wife white, but I do all the driving, even it means Driving While Asian! read more

Alamo Rent A Car - new car rental center under construction at Kahului airport - Car Rental Near Me - Kahului, Hawaii