Cancel

    Open app

    Search

    Budget Rent a Car

    1.5 (1.2k reviews)
    Open 5:30 am - 11:00 pm

    Budget Rent a Car Photos

    You might also consider

    Recommended Reviews - Budget Rent a Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Budget Nissan Sentra rental.
    Chris E.

    Budget at Kahului airport appears to have a chronic issue with understaffing its rental location at the airport. Upon arriving to pick up our rental on Saturday there were long lines out the door and only for Budget. People who just got their car said they waiting 1.5 hours. We noted most of our 1.5 hour wait that there was often only 1 person attending to guests. One week later at a different time of a Saturday afternoon there was still a long line. Budget asked for me to complete a survey which I did and relayed all of this and I received a response back within 30 minutes with an apology and a request to give them another chance. But why would I when this is clearly a chronic problem?

    Kelsey R.

    If I could give this rental company 0 stars I would. The agents are were extremely rude. They had 1 person working at the airport - there was a line of over 20 people waiting. We had a deal through Costco and were told to go to fast break. They would not service us. There was literally not another person waiting at fastbreak and they still would not help. They had 4 people working there - then they sent us back upstairs where they had 1 person working . Terrible customer service . I will never rent from budget again. If you want to avoid an infuriating wait and experience along with poor people skills avoid this company all together

    Scratches on the front bumper
    Geanna T.

    I usually pass on looking for reviews at rental car places because all that matters is that the car takes you from A to Z. BUT PLEASE LISTEN TO THE REVIEWS! be warned. And do better Budget! My family rented a Chrysler Pacifica and Nissan Altima. The cars at this Budget are in the worst shape I've ever seen for a rental company. Dents and scratches are whatever as long as the car works. However, although the van we got worked, the passenger side mirror was CRACKED and did not move (dangerous). Additionally, in the middle of our trip, the Nissan Altima would not turn on. Thank goodness we were parked at our hotel when we found out. We had to buy jumper cables with our own money and it ended up not working. We could not find anyone to contact since Budget customer service was closed. We ended up having to call AAA and use one of our roadside assistances on it. Fortunately, they were able to jump start the car temporarily, but even the roadside assistance told us to go trade the car because it was not in good shape. Fortunately, the people at Budget seemed to trade our car for another with no problem, but they did not seem to care about what happened. Additionally, after contacting Budget through email, they only offered us 2 days free for our rental. I will say, I'm grateful they gave us something, but we really had a terrible experience.

    Spray paint on the bumper
    Nina C.

    Dear Budget Customer Service, I filed a formal complaint regarding the condition of the rental car we were issued and the customer service we received at the OGG airport. I booked this rental through Southwest Airlines as an A-List Preferred member, and I expected a much higher standard of service and vehicle quality based on the partnership between Southwest and Budget. When we arrived at the airport to pick up our vehicle, I attempted to address my concerns on-site, at the fast-track counter (after seeing the vehicle), but I was told that no other cars were available unless I was willing to pay additional money. This was unacceptable given the condition of the car we were assigned. The vehicle we received was in extremely poor shape. The bumpers had spray paint on them, and the key lock on the driver's door was completely missing/punched out, leaving a hole where the lock should have been. The air conditioner makes a loud, unpleasant /farting noise every time the car turns off. When we started the vehicle for the first time, the check engine light immediately illuminated. We were told to simply turn the car on and off and hope it goes away, which is neither safe nor an appropriate resolution. In addition, the car had significant scratches, over 45,400 miles on it, and when opening the trunk, the amount of dirt around the frame was shocking and unacceptable. We have photos documenting all of these issues. For a rental costing over $545 for the week, this experience has been deeply disappointing. The condition of the vehicle, combined with the lack of customer service and refusal to provide an appropriate replacement without additional charges, has left a very negative impression. On Monday they did say we could exchange the car, but we had activities planned every day of the week and we were an hour away from the airport. When I let them know that that was not possible, they have ignored all subsequent emails.

    Nate H.

    Completely incompetent. There is a line stretching outside of the building and the agents are moving like sloths. Every few minutes one will disappear for a while. A few times, there were no agents working at all. 90 mins in line and still many ahead of us. There is nobody working, and nobody cares. AVOID BUDGET AT ALL COSTS.

    Enjoy your wait...
    Neil W.

    What a mess! After a 7 + hour flight we went to Budget at the airport. When I got to front door I counted around 50 people in front of me. Shocking only 3 employees were working. Finally got to the front of the line 1 hour and 30 minutes later.

    William C.

    We arrived at Budget and have been in line waiting to get a car for over an hour. Multiple kiosks...2 people working. No seats! VERY insensitive to elderly or disabled people. What a waste of time. I chose it because the rate was lower than most....I see why now! What you save in dollars you pay for in time...which is far more valuable. Unacceptable!

    See all

    3 months ago

    Helpful 14
    Thanks 7
    Love this 12
    Oh no 0

    4 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 16
    Thanks 3
    Love this 10
    Oh no 10

    5 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    1 year ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 1

    7 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Renee L.
    78
    19
    144

    2 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    14 days ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Laura
    0
    6
    31

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nate H.
    340
    146
    2

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    2 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1

    8 months ago

    Lines are incredibly long for car pick ups. 50 people in line and only two people behind the counter. Hire more people please.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bob C.
    5
    38
    3

    7 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ann V.
    0
    46
    0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom M.
    11
    51
    102

    11 months ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Johnny D.
    160
    10
    2

    1 year ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Emily A.
    267
    38
    1

    6 months ago

    Very long wait times. Have been in line for over 1.5 hours and only have two staff members behind the counter helping people

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bob B.
    0
    85
    0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 30

    Ask the Community - Budget Rent a Car

    Review Highlights - Budget Rent a Car

    We went into Budget and got to go to the expedited line because we were Fastbreak members (I literally signed up online the day we flew out) SOOOO worth it.

    Mentioned in 29 reviews

    Read more highlights

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.3(425 reviews)
    0.2 mi

    Easy Reservations. Nice vehicles , great staff. Easy after hours return process. I always recommend…read moreEnterprise!

    In the past, I have been a Hertz customer via AAA since 1990. However, due to my experience on the…read moremainland with Enterprise (via my dealership service advisor), I decided to break from the usual. New pro tip, rent your car via Costco Travel. You get your pick of companies (Enterprise!) and vast auto selection that were quite reasonable. I nervously booked two weeks prior to leaving for Maui (OGG Kahului). But it turned out to be easy peasy once I landed. 1. Take a few free magazines and maps from the airport kiosks - they're helpful and has discounts too. 2. Take the tram across the street from baggage claim to the centralized rental car hub. 3. Shocked as there was no line as I approached the Enterprise customer service desk! Very personable individual who went through my contract and options. I declined additional insurance coverage, because my policy back home had me covered. I did opt for the prepaid gas (back on 8/26/25 it was $4/gallon). The new compact I had was so economical, I only spent an additional $30 before returning it on 9/2/25 slightly above E. Just make the best decision for your holiday needs. Note: Heed the warnings about driving in appropriate areas while on the island. I did not take my new compact off roading on unpaved, rugged routes! 4. I went to the second floor where I was greeted by another Enterprise person who pointed out the cars I was able to select from. Loaded the luggage into the trunk, took a 360 degree photo of the vehicle & license plate just in case, and familiarized myself with the car features. 5. Drove to the checkout gate where another airport person (who had just returned from my home state visiting family) finished off the car rental process and off on my merry way. 6. Returning to the airport, give yourself ample time to deal with OGG logistics. I followed the signage for car rental return. I drove to the appointed drop off area, got the vehicle checked back in without any issues, rode the tram back to the terminal, cleared the TSA and US agricultural checkpoints, and received my Enterprise receipt by email by the time I was at my departure gate/waiting area. Super customer service across the board from the OGG/Kahului Enterprise staff on 8/26/25 and 9/2/25. Sometimes one has to break from the usual and get pleasantly surprised. Aloha and mahalo!

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    2.8(241 reviews)
    0.3 mi

    On 02/09/2026, my wife and I each made a reservation for a rental car. It was a simple…read moremiscommunication about who was booking it. She prepaid and received confirmation for a Jeep for two days at $356.83. I made a separate reservation for a Jeep for two days at $344.33 and chose to pay at the counter, locking in the price and confirming the vehicle. The next day, Sixt cancelled her reservation and refunded her. That made me uneasy. Our entire weekend was built around having a car. Hotels. Reservations. Timing. On 02/12/2026, I called to make sure mine was solid. I was told clearly that my Jeep was confirmed for two days at $344.33. When we arrived to pick up the car, everything felt normal. Then the screen turned toward me before the charge was processed. $2,252.34. I honestly thought it was an error. It was not. Six times the price I had confirmed. Six times the price I had called to double check. I had traveled nearly an hour and spent almost $80 in Uber fees to get the rental office. I had planned our entire weekend around having a vehicle. The Sixt corporate team had quietly increased the cost of the reservation due to the holiday weekend and left the service counter to deal with me and my wife. The team at the counter was outstanding. They did not create the problem, but they had to manage it. The only way they could get us into a car in that moment was to process the rental at the full $2,252.34 and then submit a refund for the difference back down to the confirmed rate. That was the best option available to them. We were fortunate that we could temporarily absorb a $2,252.34 charge while waiting for a refund. Many families cannot. My wife and I have used Sixt for years. When we were younger and just starting to travel together, Sixt was our company. You helped us create some of our earliest travel memories. That is why this hit the way it did. Roelen, the sales agent helping us, is the reason we did not leave angry. Ikaika, the branch manager, is the reason it did not escalate further. Not every manager stands behind their team when something like this happens, and that mattered. They protected your brand in that moment. They protected our experience. They protected the island. They turned what could have been a devastating start to our visit to the island into a manageable inconvenience. As we were walking to the car, Roelen ran out to us with two water bottles for the long drive back. He did not have to do that. That is the level of care your teams are working tirelessly to deliver. That is the standard they are trying to uphold every single day. But when customers are blindsided by pricing like this, corporate decisions are undercutting the very people on the ground who are fighting to represent your brand well. Your frontline teams are doing everything they can to build trust, and policies like this are quietly tearing it down behind them. Policies like this will quietly cost you families. Some will walk away and never say a word. Some will pay it and never come back. This is not how loyalty survives.

    BEWARE **Title:…read moreLong-Time Customer - Extremely Disappointed and Frustrated** We have been renting from Sixt for years, which makes this experience even more upsetting. Unfortunately, after what happened in Maui, we will no longer be renting from them. We picked up the vehicle and did not notice any visible damage at the time. Later that night, while driving on the highway, we realized the car was pulling hard to the left and jerking unpredictably. At first, we didn't fully understand what was happening, but it quickly became clear the vehicle did not feel safe to drive. It was a very scary experience on Maui's highways. As soon as we recognized the issue, we contacted Sixt. They delivered a replacement vehicle, and we assumed the problem with the original car was properly documented. When we returned the replacement vehicle, we spoke directly with the manager about the original car and the handling issues. He told us it was "taken care of," so we believed everything was resolved. Now we are receiving emails accusing us of causing damage to the original vehicle and including threatening language about charges. This is extremely frustrating, especially after we reported the issue immediately and were assured by management that it was handled. There was no visible damage that would have alerted us at pickup. The issue only became clear once we were driving at highway speeds. We acted responsibly at every step. We recommend that anyone renting thoroughly document the vehicle and obtain written confirmation of any reported issues. Sadly, after years of loyalty, this experience has left us feeling very disappointed and unwilling to rent from Sixt again.

    Photos
    Sixt Rent A Car
    Sixt Rent A Car - SIXT

    SIXT

    Sixt Rent A Car

    See all

    Budget Rent a Car - carrental - Updated June 2026

    Loading...
    Loading...
    Loading...