Picking up the car required a lengthy wait of 45 min. I did the online check in, but this location still requires you to wait at the main counter where only two people were working. It still helps to do the online check, in so don't skip it or you'll spend another 10 min at the counter. The staff was friendly, car was clean and ready and the return process was smooth. read more

A nightmare. Hot, humid, car exhaust smell no cars, waiting, waiting waiting still waiting.

Long line to check out t. They confirm all information. Lots of cars to choose from... clean, I like to rental companies that have ALL and you pick up the keys. read more

Thrifty Car Rental - Big line up of cars - several rental agencies - Car Rental Near Me - Kahului, Hawaii

I booked through discount Hawai'i car rentals and had 2 free extra drivers included in my policy but they still charged me an extra driver fee. Also the agent that got us set up was aggressively fear mongering us about signing up for insurance coverage even though we declined several times. Terrible experience. read more

TERRIBLE! after waiting 40 mins in line we walk out and expect to see cars to grab. NOTHING but a long line of people waiting for cars read more

Thrifty Car Rental - Huge line waiting for a car - Car Rental Near Me - Kahului, Hawaii

I was worried at first when it seemed like a long line and only two people working the counters. Daniel helped us get situated with all the paperwork for the car and got us something even better than we expected. He was friendly and gave my toddler a temporary tattoo and included a coupon for a free gift when buying an aquarium admission. Price was pretty fair too. I'd definitely go with Thrifty again based on my experience with them this trip. read more

Thrifty Car Rental - Car Rental Near Me - Kahului, Hawaii

Terrible! Tried to upsell everything after I already declined during online check in. Instead of asking if I wanted insurance they asked which insurance plan I wanted. Very misleading! Long waits at the counter and even longer afterwards to get a car. I've never experienced a more inefficient car rental and I travel often domestically and internationally. read more

I booked my reservation through Discount Hawaii Rentals and they are amazing and I have used them multiple times. They typically have great service but this location the car was dirty, the side mirrors were filthy and overall it was just a filthy car. Also do not pre-pay for gas as they are actually charging double the amount of gas. I pre-paid and I was charged $70 dollars while on e the car cost me $40 to fill up. So do not prepay unless u want to through away money. Also if you have full. Coverage insurance don't get baited into there coverage which costs as much as the rental price itself. I have been to Hawaii many times but my first time dealing with thrifty. I definitely will avoid this company in the future. Mahalo! read more

Returned home and received an email requesting $576.50 for damage to my rental. Thrifty uses a system showing before and after photos of the car. The after photos doesn't clearly show any damage. Just a blurry photo. read more

Rip off with Aloha and a smile. Hundreds in extra and hidden fees. Receipt shows that i chose "optional" add-ones but at the check out, i was told it was mandatory, such as the pre-purchase of a full tank of gas. Predatory, and scam-like practices who take advantage of travelers who are already spending an arm and a leg to get to Maui to begin with. Started off our vacation with a bad taste in our mouth. Avoid this place. read more

I wish I could leave 0 stars! That bad! First of all I get some rentals get a bad reputation, this place has earned them all. Not one positive thing I can say about this place. From the moment we entered the building the problems started. We are in line for an hour with only 6 people in front of us and we pre-checked in! Customer service was horrendous on all counts. From the guy checking us out to the girl we returned the car to and especially the girl that was playing angry birds instead of showing us what cars to choose from. Oh yeah..... the car. It smelled like low quality weed. The whole rental with maybe like the last 2 hours did that nasty smell finally go away. Now the drop off. We had insurance so we did something we were covered. This did not stop me from inspecting the car before leaving. I saw the front left bumper clearly hit something, it wasn't going to stop the rental but I still took a picture of it. When we dropped the car off, the lady notes the bumper and asks what we hit. I go nothing I took a picture of it before we left and I said nice try. She goes how do I know you didn't take that picture after we hit something. I fire right with saying that's the great thing about iPhones the picture documented the location which was still at the rental site and most importantly the time which was 2 minutes before we checked out of the rental. I intentionally put tears in her face and I could have crossed a line. Like I said we had full coverage, but when you attack my wife with a statement about hitting something, I do what I think is right and if she apologized I would have too. Like I said 0 stars. read more

Thrifty Car Rental - The 8:01 photo still at the rental when we were given the car at 8:03. - Car Rental Near Me - Kahului, Hawaii

My friend notes below: Cockroaches! Cockroaches! Yikes. Fellow renters beware. I rented a sedan for a trip & stayed with relatives. There was daylight when I got the car. I noticed the cockroaches when I went back in the car to grab some things. It was dark out & the car had been parked for a while. My theory is they're hidden under the middle consoles & comes out when it's dark & no movement for a while. The kicker?! I contacted support about this. They said I had to drive this all the way back to the airport... they couldn't send a replacement to me. Disgusting. The "resolution" (that I don't think is enough) was about 8% back + a slight upgrade. NOT WORTH DEALING with the cockroaches read more

I was never able to contact the location directly as I was given a virtual agent. I waited 3 hours in line to pickup my car and had issues. Last reservation was also a 3 hour wait in line...will look to other companies the future. read more

Arrived and provided my ID- they asked if I had blue chip and when I said yes they immediately provided me with my rental info and sent me off to select my vehicle. 2 staff members were returning cars and stopped to make sure we got the best available and made good conversation. Checking out was simple and returning was even easier. Every staff interaction was pleasant, sorry to see others haven't had this experience, but I will be back! Effortless experience, took no longer than 15 minutes if you don't count our chatting with everyone. read more

Thrifty Car Rental - Car Rental Near Me - Kahului, Hawaii

I had no issue we came there early. We booked it through different company. They're commented everything and also the return was 7:30 AM. We called day before and they no charge. Let us keep it till 7:30 PM. This is my fourth time with thrifty never . And the price is right. read more

The car rental went super fast due to the online check in. Picking up the car was really easy too. They said they allow dropping off the car without talking to a person too which works out since our flight leaves really early and they don't open until 5:30am. read more

I don't know why this company still in business. I received an email to check in and after doing that we still waited in line for more than an hour. With just two people working the desk. The lady that helped us was friendly and helpful. The Dodge Charger we got was awful. It was junk! It didn't drive straight and the brakes were making noise. We didn't have time to go back and return that car because we had a busy itinerary. The worst part was seeing cockroaches inside. There's no excuse for having cockroaches inside a car that I'm paying to rent. Please look somewhere else to rent a car. read more

Stay away from this place. We made the reservation through Expedia, they have been sending me emails and text two days prior to check in and skip the line. We did and got a message that the car info will be sent hours before the rental. We arrived to the airport, checked the link that they sent when we checked in and the car was not available. We decided to hang around in the airport and have some coffee, in the mean time we kept refreshing the page ( every 15 min). After 2 refreshes we decided to go to the counter. Found a line of 20 groups of people and only one person at the counter. Waited about 50 min in line and finally it was our turn. After that we waited another 40 minutes in the pick up area to get a car. Way to start a vacation!!!!! Thank you thrifty. NOT!!! read more

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A bunch of scam artists! The woman who helped us was absolutely worse than a used car salesman! I had already pre-paid for a car, have full coverage insurance and she proceeded to try to get me to pay $79 a day extra for a bigger vehicle, then $29 a day, then went to talk to the manager to get us a better deal when I told her multiple times I'M NOT UPGRADING! She kept saying the car I booked wouldn't even hold our luggage. She also tried to charge me $400 for insurance! She was a scam artist. When we finally got her to back off, we went to get our car and it was a literal SUV. I was SO mad that she tried to scam us into thinking our car was a the size of a Fiat! We were furious at all the lies she told us when in reality we booked a perfectly fine car and didn't need to spend an additional $600! My advice if you rent from them, book online and then say NO to everything they try to sell you on. Awful woman! read more

I've rented from Thrifty before. It's always good to reserve your car in advance, but recommend the day before to check if there are cheaper prices. I was able to get one a day before and it was $30 cheaper ($171 to $132). Made it to the counter a little earlier and there are usually 1-3 people working. I'm usually prepared so it's an in and out deal. Since I got the "manager's special" they offered a luxury car and told me to go to Row 10 but when I got there, there were no cars to be found. Myself and another guy waited for about 10-15 minutes for them to prepare a car. I was able to get a nice red mustang for a low price. I wish the workers would communicate with each other to make sure there were cars available. read more

Thrifty Car Rental - 10-15 minutes to wait for this red ford mustang. They kept issuing cars out and there were none ready for three of us who were waiting. - Car Rental Near Me - Kahului, Hawaii

1 out of 5 stars - Bait and switch nightmare with my Jeep booking at Thrifty Maui - $600+ in surprise fees ruined the start of our vacation I got burned hard by Thrifty at Kahului Airport (OGG). I specifically booked a Jeep Wrangler online through their site for our Maui adventure--top-down drives, Road to Hana, beach hopping--the whole dream. The quoted price was decent, around $400 for the week including taxes and fees, and I paid it all upfront. Confirmation email looked perfect, no red flags. Fast forward to pickup after a long day: I get to the counter, excited to grab the keys, and the agent starts piling on "mandatory" extras that were never mentioned clearly in the booking process. They hit me with: * Loss Damage Waiver (LDW) pushed aggressively as basically required for off-road/Jeep use in Hawaii (they claim most mainland policies don't cover it properly here) -- added ~$250+. * Supplemental Liability Insurance -- another $150 or so, "highly recommended" or risk huge personal liability. * Airport concession recovery fees, vehicle licensing fees, and other random line items that somehow ballooned the total by over $600 extra. I pointed out that my online reservation showed "all taxes and fees included" and no mention of these being optional/mandatory add-ons. The response? "Online bookings through the site or third parties don't show the full picture--it's in the terms." There was zero prominent warning about these massive upsells at the counter, especially for a popular Jeep rental where they know people want the open-air experience. I felt completely stuck--no car means no way to get around the island with my group, especially after arriving tired. So I grudgingly paid the extra $600+ just to drive off, turning what should've been an affordable Jeep rental into an overpriced rip-off. This is classic bait and switch: lure with low online rates for high-demand vehicles like Jeeps, then slam customers with hundreds in "extras" when you're exhausted and have no leverage. I've seen similar complaints all over reviews for Thrifty in Maui--hidden insurance pushes, concession fees, etc. Lesson learned: Never again with Thrifty for Maui. Pay the premium for Enterprise, Hertz, or even Turo off-airport to avoid the counter surprises. If you're booking a Jeep for Maui, read every fine print and budget for massive add-ons--or just go elsewhere. Avoid Thrifty at OGG if you value your sanity and wallet. 1 star, and that's being kind. read more

UPDATE: lol thought I would have the perfect experience, but now I see how the ratings are so low. Post return, I see I was charged for an "extra day" when I returned my car an hour EARLIER than my scheduled time ... put in a dispute ... see what happens read more

The single line is extremely long for both dollar car rental and Thrifty car rental customers. There are thirteen booths and stations, however, only three are occupied by attendants at the moment, all the rest are empty. The understaff situation has caused the inefficiency and ridiculous long waiting time. read more

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Terrible business. DO NOT RENT A CAR FROM THESE GUYS! I reserved online and took the time to reserve everything carefully. When I got to the office, the line was out the door. Each transaction in front of me took a very long time. There was a lot of back and forth between each customer and the workers at the desk. When I finally got my turn, I understood why. The worker told me that I reserved the wrong insurance and that I needed to purchase the insurance where the daily rate was higher than the daily rate to rent the car. I asked to proceed with the reservation as I had made online. She refused. After a lot of back and forth, It occurred to me that if she was being such a turd about this now, they would probably hit me with major fees when I returned the car if I didn't do what they wanted. I agreed to the rip-off insurance rates. When I went to check out, the price was $200 more than she said. When I asked why, she said that I shouldn't worry about it because I'd be reimbursed the $200 when I returned the car. I had no option not to pay it. These guys suck. Hidden fees. High pressure selling techniques. Bait and switch. All the sleezeball tactics. Their cars are also in very bad shape. It has been a week and the $200 has not been reimbursed yet and probably never will. I'll give them another week then call, but I am dreading the conversation. Go with Enterprise, Alamo or a local agency. The upfront cost is higher, but they aren't the bottom-feeding losers that Thrifty, Dollar, and Hertz are. I will never rent a car from these guys again and you shouldn't either. read more

WORST! WORST!!! Hands down absolute WORST car rental you could possibly reserve with. YOU WILL WAIT FOR 2-3 hours BEFORE you even think about getting into your car lol! They have nobody working here to help. YOU WILL WAIT once you get off the tram and in line to see a clerk. (Ohhh, you have an email that promised you a car when you arrive "skip the line"... lmao!) join the club, we all do. WAIT FOR A CLERK because there are no cars available. Your total wait time will be 2 1/2 hours for sure!! read more

Thrifty Car Rental - Empty lot, PROMISE CARS --- what a joke! Sue this company - Car Rental Near Me - Kahului, Hawaii

No Cars!!! Kahului Maui had no cars 12 people waiting more than 1 hour!! Ridiculous!!

Laura was the best! After a delayed flight and being tired and out of it, she was so patient and informative. When it was time to pick our car, we couldn't find the specific one we wanted so we flagged this lady down (I think she was the fleet manager) and she went down the rows looking for it. She found it and drove it to us. Love the staff here! Mahalo for making this experience easy for us. read more

If I could give Thrifty's 0 stars I would. The customer service was absolutely terrible. I have never been disrespected so badly for simply asking for a receipt of my rental because the company charged me an extra 50 dollars. The gentleman at the counter was so rude I was pretty shocked of the service. Do yourself a favor and don't get the rental. Not to mention our brakes were so bad we were scared to use the them in road to Hāna. Terrible company. Awful customer service and overpriced compared to the others. NEVER AGAIN. read more

No cars! How does that even happen?!? Had a reservation, went to the lot and there were no cars and 30 people waiting. Poor customer service - actually no customer service...we just had to wait and wait - hoping a car would show up. Seems incomprehensible that you rent a car that you don't have. SAVE YOURSELF time, money and frustration and go with any other rental car company. HORRIBLE HORRIBLE HORRIBLE The worst. read more

If you love cock roaches, then I highly recommend this rental services. Our car had a seemingly endless supply of living and dead roaches all week long and nobody would every get back to us about it when we tried to contact customer service. They literally fall from the ceiling when you're driving, it's a pretty thrilling experience when one lands on you that I don't think you can find anywhere else. So if you're into adventure, this is the place for you! read more

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One star like the rest. They didn't have the car we ordered and wanted to put us in a two-door Mustang? Not big enough for our luggage. The only car they had had 60,000 miles and full of scratches and dents. The only thing the manager offered was a larger car for double the price?really bad service read more

just horrible, no words can explain how bad this place is. Stole money from me and did not want to give me refund

Definitely would never use again. They say to fill out info on line to speed up process. Don't bother, you have to redo info when you get there. Staff seemed inconvenienced. read more

The car we got was fine. Not the cleanest but clean enough. The biggest issue with Thrifty (and all other rental companies) is the amount of time it takes to check in. No matter if there's one person in front of you in line, it's always a long wait. And when your there for a vacay or business, it's sucks wasting so much time going through this process. read more

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I had an amazing experience with Thrifty out of Maui, super accommodating, my credit card wouldn't process as it expired that week and I had no idea until I tried to use it. They charged my debit card with a $500 hold with NO CREDIT CHECK, everyone was so nice, I got a Convertible Camaro SS so much speed, I even added on 2 extra days to my vacation and the easiest part was adding on the extra days through thrifty, automated machine brought me to the right people. Gave my confirmation number and said I wanted to add 2 days. No problem. Charhed it to the card on file, when I returned the car I got a updated receipt within 15 min and the $500 deposit was back in my account within the day. Amazing service. So happy I didnt listen to anyone on here. Only reason its not a 5 star is the drop off was a little odd, no clear direction, I had my luggage in the backseat and couldn't put up the convertible roof but they insisted I do it to check for water damage, but the car wasnt even parked yet, we were in a long line of people waiting, then another person ran over and says you need to put the roof up, so I start pulling all my luggage out right there in line, then I assume it was a manager says, "its no problem go head and park over there and get your luggage out and you can put the roof up then, well meet you over there.... I parked and waited with the roof up and no one ever came to check so I left the keys in the car and headed to my flight. It all worked out in the end, no issues just a little unorganized upon drop off. read more

Thrifty Car Rental - Car Rental Near Me - Kahului, Hawaii

They charged our card $4217.28 when we should have only been charged $580.00. We were unable to talk to anyone regarding this insane charge. We are waiting to hear back from them. read more

If I could give ZERO stars I would! After 12 hours of travel, the absolute last thing I want to do on my vacation is wait over an HOUR for a rental car. There are 11 kiosks here, and only FOUR have agents. This is absolutely obnoxious to waste valuable vacation time standing in line. The agents are brusk and unapologetic. I will never rent from them again. read more

Decent price through Hopper, however twenty something people waiting and only 3 customer service employees. Don't use unless you have plenty of time on your hands. Line out the door now. read more

Thrifty Car Rental - Wait line. - Car Rental Near Me - Kahului, Hawaii

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Thrifty Car Rental in Maui provides 1 contact number and there is no live agent to take any calls????? We desperately need to talk with a live agent re being overcharged on our US Credit Card. Please provide one ASAP to avoid us driving all the way into the airport once again. Mahalo, Margaret read more

My husband made the reservation to book a 12 passenger van for our Family Vacation! The agent who booked us in person adv to look for a whole row of vans to select from...okay that's a huge lie as there was ONE 12passenger GMC van available in between other vehicles. Ewww We get in load up our 4 children, mom, mother in law, dad and what do we see dirty unclean interior! Like do you guys even clean these rentals???? Credit card hold and 3 days of usage was approximately $700 due to a credit hold only supposed to be $350...I guess these people are holding the remaining balance due to the keys my husband accidentally took the van keys since we were rushing to check in for our flight! Customer service is horrible you can't even s/w directly to an agent at this specific location...we call an 800 # they put notes in the system and hope it gets back to the location you rented from...we forgot my moms Handicap placard in the vehicle very front of dash windshield haven't heard from them!! Also don't send the keys back USPS they don't deliver here I just sent Via fedex so praying they deliver and these people receive and release the key hold!!!! read more