Easy peasy. There was a really long line for people who want to talk to someone. But if you download the app, enter your info, your car will be ready downstairs when you arrive. There's also a tram that takes you to the rental car center, but it's literally a 3 minute walk. read more

Do you enjoy arriving to Maui only to have to wait one hour for your car because the management here put one person behind a computer to help 20 + people? If so, Avis Maui is for you. Why enjoy the Island when you can waste your vacation standing in line, indoors, with employees who have that well practiced zombie look on their face, as if they are just as miserable working here as you will be waiting for them to help you. If you have an alternative, choose it. If you do not, bring a good, long book. read more

You get here into Hawaii all excited and then you go to Avis or budget. If you book here you're gonna be as stupid as we were to bit book a car with this dysfunctional company. They literally spent 25 minutes per customer. We've been here 25 minutes and they've helped for customers and there's four agents. Whoever's managing this should be fired. The CEO of this company should be embarrassed You know that when people go to Maui, they're ready to spend some money. I've heard at least five people in line saying they will never book with this company again and that they will never rent with Avis or budget again. If you can't train customer service rep to get a car within five minutes, you should be not in the car rental business in today's technology read more

Customers 10 deep and only 2 ppl in the counter working, one got stuck with a problem and 3 others show up to chat but none comes to help customers. read more

terrible, even if you have a reservation. understaffed and very, very slow. Seem to take pleasure in making customers wait while doing personal chores read more

From getting off the trolley at the rental car building, it took over an hour before getting to the counter and getting our rental car assigned. People arriving after us had a much longer wait. There were 10 stations but in the hour my husband was waiting inside the building, there were zero to three employees working. Only one person was allowed inside the building and no luggage was allowed in. If you were traveling alone, you still had to leave your luggage outside. Other rental companies did not have long waits. Returning the car at the end of our trip was easy (though we weren't given instructions when we picked up the car) and quick. Just follow the signs, pull up in a lane, gather your things, and head back to the airport. read more

Jan. 4th, 2026 arrived at Avis at 5:15pm. There were 14 people ahead of me in line and 1 person working the counter. When it was my turn, the agent, Barry, tried to get an additional $150/day from me to get the same car for which I had already prepaid ($120/day). I then pointed out on the counter menu of cars that the picture of the Full Size SUV's had that very car I reserved. He then finished the paperwork and sent me on my way. It TOOK 2 HOURS to get our vehicle. The vehicle was clean on the inside but the car mirrors were so badly covered with hard water spots, I had to go to Walmart to buy baking soda and clean them for an hour so I could see with them. Pretty sure I won't use Avis again. #nocustomerservice #shellgame #baitandswitch read more

Avis gave me a free upgrade from a Mazda mini SUV to a jeep Wrangler !! my car was also ready earlier than my scheduled appointment so I was able to leave early to continue my adventures. The line was short with only one family in front of me and went very quickly (less than 10 minutes). Drop off was also efficient and easy. read more

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Avis car rental here in Kahalului is a terrifying failure in terms of any semblance of efficiency. Hence the 1 star. On a very busy Sunday afternoon, there were swarms of incoming flights. Horrifically mismanaged, it appeared that maybe half of the people had reservations with Avis. Inside Avis there are 10-12 booths at which people could potentially talk with an agent to address their car reservation - only two were staffed by an actual person for the 100-150+ parties needing their cars over the span of a few hours. And then one of these two individuals left. Not surprisingly then it took us the greater portion of the early afternoon to get the car that we reserved. To top things off there was a very irritable and aggressive German lady barking at people who dared to have more than one person from each party wait in line. Ok, arrest me. Kids and the rest of our party are miserable and hangry at the end of this unexpected delay. Anyway, pretty annoying start to the day, and by the time we got our SUV for our family it was still missing the child seat we had requested and one of the buckles in the back was incredibly sticky to the point of almost not working. Go elsewhere - even if Avis has good deals! read more

Long wait time. Waited an hour in line. I had a car reserved online weeks ago. Two employees working each transaction takes 10-15 minutes.

Avis has been awesome for rentals. I travel for work and frequent weekly. They are friendly and super helpful. I'm often surprised with a killer upgrade. Many thanks Avis! read more

This car is disgusting, can't believe you rent vehicles like this. This was the SECOND car they gave us after waiting in line TWICE so wants about to waste another 45 min of our vacation to go complain so just came to yelp read more

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We needed to go through 3 cars before we got one that was correct for our reservation and in working order. The first car said low tire pressure so the lady at the exit told us to turn around and request another car. The second car said it needed an oil change as soon as I turned it on. The third car they gave me was a downgrade from my reservation, I had paid in advance for a midsize 5 seat car and the tried to give me a 4 seat compact which would not work because we are a family of 5. The fourth car seemed ok until I left the lot and the reverse camera fell out of its socket so the next time I reversed I was looking at the license plate. When I returned the car and I let them know about the camera the staff member told me "the car wash is rough it happens". Before receiving the fourth car I was told that because of the inconvenience I would not need to refill the gas on the car and I would not be charged, but when I received my receipt I was charged for the fuel. We were there for a day trip and this whole ordeal took an hour and a half just to get a rental car because of all the issues with the 3 cars they had first given us. read more

I ended up waiting more than two hours in the garage. There was no update, no information on whether my car would be available. When I got my car, another customer said that car was assigned to him. They gave away my car because I didn't it pick it up in two hours, because they didn't get it ready in two hours. Luckily, I got to the car first, abut the other guy had to go rebook another car! When I got to the gate, they said that the car was not registered to me, but I showed them the contract , so after a few more minutes of anxiety, they let me through. The car was also dirty because they didn't wash it completely. read more

Avis - Waiting in the stall for over 40 minutes with other people to get my car ... nightmare! - Car Rental Near Me - Kahului, Hawaii

12/27/25. Preferred line was 1 hour. I had two reservations and told the attendant I attempted to cancel the larger vehicle -- she yelled at me "you're not listening" and said she charged me for the larger vehicle I asked to cancel. There is no cell coverage which I believe is by design to impede disputes when they ring you up an erroneous price not matching your reservation-- they did this twice to me (this year and last year) and did the same for my in-laws the same day. Attendant then provided me the accurate pricing for the reservations which I showed her a screen shot from the day prior (when I wasn't in their farriday cage) for the smaller vehicle. Car was not in stall on the ticket a was a car with a different plate. Went back to the counter and she referred to a handwritten listing of vehicles and stalls to verify my actual car scribbled haphazardly. This was with an overtired toddler and a net 1.5 hour ordeal from their rude incompetence. I still have a temp auth for 3 charges -- one charge and a reversal and a third charge which nowhere reflects my vehicle price and is 2.5x the cost. This location needs to have its human attendants let go and replaced with a sole automation system from this era rather than this horrible "pen and paper maybe the car is there" approach. Look at National car rental and emerald club -- you just go to your stall and everything is ready to drive off. This location needs to be severely restructured not only because they are wasting customers' time and money. I will likely have to dispute my rental because they have run amok on my credit card and their phone customer service line is a 1 hour wait. AVOID AVIS in Maui! read more

Co was so helpful! Had an issue with the vehicle we originally received and we were on a time crunch- Co got us switched into another car in no time! read more

This is my 1st business rental with Avis. It was a seamless experience. The customer service person was patient and helpful. She directed me where to go and the stall for the car. She even helped me got the scanner in the app so I can skip checkout line. They had plenty of cars available. My car was a Kia Forte. It was clean. Good on gas and reliable. Easy returned. read more

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Whoa! Some bad vibe reviews for this Avis branch! My experience was terrific! Maybe it's better cuz I was Avis preferred but first thing was I didn't need to stand in line at all. Reserve car in advance, saw my name on the rental board telling which parking space to go, and there was my Dodge Charger ready to go complete with keys. It was clean and all the stuff worked including car play. No wending lights on in the dash, unlike the Kona Avis experience. Upon return, just drove up, parked it, the guy checked us in and gave us directions to the airport tram. Easy peasy, fast and easy. read more

Avis - Name on board, car in space, keys ready, easy - Car Rental Near Me - Kahului, Hawaii

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DO NOT RENT FROM AVIS. Their staff is clearly untrained and incompetent. When I picked up the car, I was told my personal card would have a $400 hold--fine, no problem. I was also assured that the upgrade and additional driver would be billed to my personal card, and the rental itself would go on my corporate card at return. That was exactly what I needed. Fast forward to drop-off: suddenly, they claim split billing is "no longer a thing." I was forced to use my corporate card for the entire amount because I cannot be reimbursed for rentals on my personal card. I paid what I was told was the full amount, and was promised the $400 hold would be released. But, it turned out that there was no hold so I went ahead and used the funds I thought were being held to pay for, yep, my own car broke down! And then, the next business day, my personal account was charged after they said it wouldn't be, leaving me overdrawn. Thanks to Avis, I now have bounced autopayments. Trying to resolve this? Forget it. Four calls later, and it's clear their strategy is to make you give up. This is one of the most infuriating experiences of my life. Avis is a nightmare--avoid them at all costs. read more

The good: very fast checkin. Nothing worse than getting off a plane and having to stand around waiting for your car for a while. On the other hand, they gave us a three row Jeep that is not what we asked for, and makes seating very tight for only four people because you can't take out the third row and there's not much legroom. We would much rather have had a normal SUV but they did not have one. We're not wanting to drive around a lot because we're cramped in the jeep! read more

One of the worst customer service experiences I have ever had at an Avis location. From the moment we arrived with our young children in a stroller, the employee outside was rude and raised her voice at us. We were told only one person could enter and that I needed to leave my kids outside -- an inappropriate and unreasonable demand for any parent traveling with small children. To be clear, the office was nearly empty at the time. There was no line and only one customer ahead of me. When I calmly stated this was awful customer service and proceeded inside with my children, the situation escalated quickly. The employee repeatedly told me to zip it, and an older male employee began yelling at the top of his lungs. My children were visibly shaken by the confrontation. When my husband arrived and waited outside, staff continued the same pattern of behavior toward him -- repeatedly directing him where to stand in a way that felt unnecessary and intimidating. To the manager's credit, she did apologize. However, as we were walking out, the same employees began yelling again. The older male employee came very close into my personal space while telling me to "shut up," "shut your mouth," and "get out." The interaction felt aggressive and deeply uncomfortable, especially with my children present. I have shared photos of the employees involved directly with Avis corporate. This location should seriously review its hiring and training practices to ensure customers are treated with basic professionalism and respect. read more

I had a reservation through Costco Travel and Avis had the best price for the value of an SUV. When my husband and I arrived, we got checked in promptly and the paperwork was seamless. We got our stuff and headed to the parking lot for Avis by elevator. We we got to our lot space, we were very surprised that we received a white 4 door Jeep Rubicon for our Maui trip! It definitely was an upgrade to our overall vacation celebrating our 1 year wedding anniversary :) It felt so badass driving around the island in it and we only used half the tank of gas for the 6 days we were there. Upon returning the vehicle back at the lot, there was a wait for a representative to get us checked out (everyone was returning their cars at the same time Monday afternoon when everyone is heading back home to the mainland) but it was all good and I received my security deposit back ultimately. Mahalo, Avis! :D read more

If you want to wait in a line of 40 people with only two people working at the Avis counter... this is the place to go! read more

Avis - Car Rental Near Me - Kahului, Hawaii

Availability of customer service rep on phone. Terrible!!! When calling. Local phone number routed to corporate AI. I do not want to talk to AI. Real person please!! read more

Lost my car key halfway through my rental they would not give me a replacement and could not return the car without being able to start the car. Not helpful in resolving the situation just wanted $$. read more

I am Avis Preferred. If you think that makes a difference with the positive reviews, think again. Bait and switch on pricing. Prepaid $295.87, booking exactly one month before pick-up date for a 6-day rental. Received a confirmation email stating estimated total as $302.85. Notice the "Base Rate" of $190 in the picture? We'll get back to that in a minute. Received a follow up email three days prior to pickup with the same estimated total of $302.85. On arrival, monitors tell me to go to counter - weird. Counter guy (Travis) asks me what the estimated total was in the email - I tell him I already prepaid for this rental, and show him. He has me sign the screen saying it's to confirm that I declined all additional coverage. When I finally get to my hotel, the app is telling me the total is now $1144. I contact customer support; they ask for the documents showing the total should have been $302.85; I send them over; I never hear from them again. After car is returned, I receive an email showing the new $1144 total. Remember that $190 "Base Rate"? It now shows it to be $900! Counter person says she can't do anything and that I'd have to contact customer service again,... because you know, it only takes 3 minutes before you speak to someone (sarcasm). She also mentioned that the $1000 rate was typical for the time of year. Oh yeah? See my picture on a booking I started for the same time frame that's a day longer. Same car type, same options declined. I prepaid $295.87, and with their new surprise total of $1144, I now see a charge of $848.13. Needless to say, I have disputed with my credit card and filed a BBB complaint. REGARDLESS of outcome, I will never use Avis (or any affiliate) again. Just to be clear, there were no modifications, changes, or edits to the original booking when it was made a month prior. I could get into it about the demeanour of Travis at the counter, but maybe you'll just experience him for yourself if you still choose to use Avis. Let's just say he didn't really seem like he was happy with his life. read more

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Do not rent from Avis. Got a rental car as a part of a package through Costco travel. Arrival: 40 minute wait at the counter, without a pre check in option available. Directed to a "set of spaces" in the parking structure to wait with a gaggle of other renters, and was told that "there's be a wait" Absolutely no direction and nobody to ask in the structure. And that's all before we even got the car. read more

Lee Anne was amazing. She's the nicest, most helpful, most knowledgeable person I've met in service in Maui, and that's saying a lot! Thanks to her for helping me have such a smooth Jeep rental! read more

Very bad service booked the car we came to pick it up and they didn't let us get the car. I would not recommend this company to rent the car from them garbage service read more

Pick up, easy. No problem. Quick grab and go. But then my rental experience became a nightmare. It was awful. The car was infested with ants. I've seen a couple of them crawling in and out of the vent when I left the terminal. 20 miles into my drive I noticed some crawling on me on the steering wheel. It was a couple, meh. But when I picked up food and brought it into my car (food was covered in carry out cardboard container, within minutes there were ants all in my food! Then the ants started to crawl on me while driving and I got abt bites all over. I tried contacting customer service and the wait time was over 15 mins. I hung up and contacted the nearest Avis. They answered. Explained the issue and if I can exchange the vehicle. Told me no and they're just an agency and I would have to take it back to the airport where I picked up the vehicle. Called customer service again and finally got through after 10-15 mins. Explained my situation and I was told they would take off $20 off my rental. Told them I'm continuing to get bit by ants and the food I purchased was wasted, and that's all that they were willing to do? Then they upped it to $30. I was so upset I hung up. Finally got to the return center, explained my situation at the counter, and that was it. No resolution or an apology. Worst experience ever. read more

Avis - Skin started to burn and get red after getting bit by all those ants - Car Rental Near Me - Kahului, Hawaii

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Landed at airport 12.20 pm arrived at the Avis office 12:30 pm waited over 1 hour to get to desk after standing in line watching 2 operators out of the 8 desks there struggling to get through the crowd of tired hangry customers waiting impatiently for their cars The only thing worse was the line for Budget rental as the line was just as long but they only had one operator on duty read more

I would like to personally thank Ava at Avis who helped us just prior to Christmas on Dec 22. I had forgotten to rent a car on the busiest week of the year in Maui and then got scammed by someone online who said he got me a car at Avis (NEVER use ORB Tickets - its a sham). Ava was so gracious to our family on a massively busy day and got us into a car for the week. Not only did we appreciate getting a car but she was kind and understanding and customer service focused. thank you so much. It went a long way. read more

Returned a car at 9:45am - Avis didn't bother to check it back in until after 1pm and billed three hours for the difference. Customer service reps both at the facility and in later follow up were rude and unhelpful. Check your bill. read more

After an 8.5 hour flight journey we had to wait for 2.5 hours for to get hold of a pre-reserved rental car from Avis. the line was so long that we had to wait outside in the common area in another line. None of the Avis staff there even apologized for this horrible wait timewith so many parents and young children and elderly people. Also when you finally reach the desk and get your car you feel like you have won but the car given are ordinary quality. the staff there don't seem friendly or helpful at all. the may be understaffed overworked and underpaid and that's passing down on their very poor customer care. Hertz, enterprise were practically empty. I may go with them next time. when I returned the car after 1 week I once again noted the long line of new customers waiting for their car. so this is a recurring issue here. read more

This is our go-to rental car service. We also have Fast Break which helps us skip the line, but we need to get in line on this trip because we wanted to extend our rental. Quality/Quantity - Good, 1-2 year old cars in good shape. Atmosphere - Quick and easy. This year, all rental car companies limited people inside, only 1 person for each car. We also had to mask up, so a much safer environment than I expected. It threw me off since airlines currently have masks optional. COVID environment continues to be so confusing but we would rather be safe than sorry. Security was friendly and explained policies well. Service - Excellent. Perfect service on this visit from Sharin! Price - 5 stars, as we booked early and prices for EVERYTHING continue to go up!! Owner Comment - Congrats on your success since 2006 and being a part of the S&P 400. 2006 Cendant dissolved and split into 4 separate companies hence creating Avis Budget Group. 2011 Avis/Budget acquired Avis Europe, reuniting the Avis and Budget brands. 2012 Avis/Budget acquired Apex car rentals of New Zealand. 2013 Avis/Budget acquired zip cars. 2015 Acquired Maggiore Group, Italy's 4th largest vehicle rental company. read more

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My rental cars from AVIS at the Maui airport broke twice. The battery died first overnight (all lights were off). I exchanged for another one based on an advice from the mechanic who helped jump it. The second time, a tire went flat, also overnight, without any visible damage. I had a spare tire put on and exchanged the car for yet another one. Both time I called AVIS roadside service. After the trip, I received a bill for the cost of the roadside service. I emailed and called AVIS expressing my objection to the bill because the cars I rented were flawed. I was told that if I drove the car out of the rental place without any problem, I was responsible for all problems after that. My argument was it is AVIS' responsibility to make sure their cars perform well during a rental period. My argument went to stone ears. read more

Horrible, 1st I have been an Avis Preferred member for over 20 years. I booked my rental through Avis on line, upon arrival I was directed to go to the preferred booth check in by the board. We there waited in long lines and finally got to the attendant. She told me since I used a different credit card to book, one that was not in my profile I was treated as a 1st time renter, after 30 minutes of painstaking efforts the car was finally ready. Upon exiting the airport I noticed the gas was only 3/4 full, not full the way it should be. After 15 minutes on the road the check engine light came on . Called customer service and the only advice they gave was to go back to the airport and exchange the car, no customer service at all. I kept the car and the check engine light never went off. Then it rained and the windshield wipers needed replaced as they were totally inefficient, and the washer fluid was empty. Avis used to be my number one choice but now I will got to The Emerald club which I am also a member of. Very disappointed, would not use Avis at this point read more

I'm sharing my experience in hopes of putting future Yelpers at ease, especially those who are on the fence about renting from Avis. I booked with Avis immediately after booking my family's flights as Avis offered the most competitive rates for a week-long rental. In the rush of it all, I didn't check their Yelp page until after I had already booked the pre-paid/non-refundable reservation. The sheer number of recent negative reviews made me very anxious and weary prior to the trip, but I'm soo glad I stuck with the reservation. Special shout-out to Lee Anne. She is the epitome of Hawaiian hospitality and we were soo fortunate to have been helped by her during our visit. The Jeep Wrangler 4x4 was the ultimate vehicle for our week-long Maui vacation. There's nothing quite like cruising down Piilani Highway or the Road to Hana with the top down soaking in the Hawaiian Sun. Mahalo from my family to you! Pick-up: rode the tram from Arrivals directly to the rental car area. There was no line at the Avis counter when we arrived and the lady checking us in was very nice. Have your DL and CC ready to present to speed up the process. Check-in took less than 10 min and we proceeded to the lower level to pick up our rental via the clearly marked alpha-numeric stalls. Drop-off: straightforward process - the Avis drop-off area is clearly marked and the lady who inspected our vehicle upon return was friendly and efficient. I received an e-receipt as soon as she was done. 10/10 would rent from Avis again. O|||||||O read more

Avis - Jeep Wrangler 4x4 = the ideal Maui rental - Car Rental Near Me - Kahului, Hawaii

This was by far the worst rental car I've ever had the displeasure to drive in my entire life. I was optimistic at first when they told me it'd be a Ford Expedition Max. I recently drove one at home when my wife's car was in for service, and it was lovely. As I walked to the far corner of the parking garage, seeing many nice, clean full-size SUVs my optimism remained. Then I get to our spot and find our Expedition. It looks like it's been through a battlefield. It has damage on every panel. It's filthy, covered in dirt/dust and bird droppings. Then I open the door and was immediately assaulted by the worst smelling interior of a car I've ever experienced. It reminded me of the body odor episode of Seinfeld. they referred to the smell as "The Entity". It was awful. I had to immediately go to the store to get some fabric refresher, and I sprayed the interior daily just to make it bearable enough to drive. Then the car seats I had to rent... what gigantic piles of garbage. Both seats were in disrepair, missing clips to keep the fabric from moving on the seat. They were hard plastic seats with no cushioning. My son's booster seat & third row seat belt malfunctioned on our way to our resort. He fell asleep and slumped forward. Due to a poorly designed shoulder belt retainer, his seat belt was allowed to extend all the way to the locking/ratcheting position. When he unbuckled his seat belt, it began to ratchet back, then twisting and trapping him in his seat. This caused trauma and abrasions on his abdomen. Luckily our staff at our resort was able to slide the seat out sideways from underneath him, allowing just enough slack to remove him without cutting the belt. I was seconds away from calling 911 to cut the belt before we finally got him loose. My daughters car seat could not be properly/safely installed as is due to the slope of the seat. I had to roll a towel underneath of it to get the proper angle. All in all, this was a nightmare! read more

Preferred status makes it so easy to rent and pickup vehicle. The app is easy to use and paying in advance helps cost wise.