Easy Reservations. Nice vehicles , great staff. Easy after hours return process. I always recommend Enterprise!

In the past, I have been a Hertz customer via AAA since 1990. However, due to my experience on the mainland with Enterprise (via my dealership service advisor), I decided to break from the usual. New pro tip, rent your car via Costco Travel. You get your pick of companies (Enterprise!) and vast auto selection that were quite reasonable. I nervously booked two weeks prior to leaving for Maui (OGG Kahului). But it turned out to be easy peasy once I landed. 1. Take a few free magazines and maps from the airport kiosks - they're helpful and has discounts too. 2. Take the tram across the street from baggage claim to the centralized rental car hub. 3. Shocked as there was no line as I approached the Enterprise customer service desk! Very personable individual who went through my contract and options. I declined additional insurance coverage, because my policy back home had me covered. I did opt for the prepaid gas (back on 8/26/25 it was $4/gallon). The new compact I had was so economical, I only spent an additional $30 before returning it on 9/2/25 slightly above E. Just make the best decision for your holiday needs. Note: Heed the warnings about driving in appropriate areas while on the island. I did not take my new compact off roading on unpaved, rugged routes! 4. I went to the second floor where I was greeted by another Enterprise person who pointed out the cars I was able to select from. Loaded the luggage into the trunk, took a 360 degree photo of the vehicle & license plate just in case, and familiarized myself with the car features. 5. Drove to the checkout gate where another airport person (who had just returned from my home state visiting family) finished off the car rental process and off on my merry way. 6. Returning to the airport, give yourself ample time to deal with OGG logistics. I followed the signage for car rental return. I drove to the appointed drop off area, got the vehicle checked back in without any issues, rode the tram back to the terminal, cleared the TSA and US agricultural checkpoints, and received my Enterprise receipt by email by the time I was at my departure gate/waiting area. Super customer service across the board from the OGG/Kahului Enterprise staff on 8/26/25 and 9/2/25. Sometimes one has to break from the usual and get pleasantly surprised. Aloha and mahalo! read more

We came during Halloween season and saw this cute pumpkin contest they had going on which of course I voted! The staff were super friendly and offer us to get a jeep for a minimum extra charge that we decided to go for it. They said it was a local offer they had for that day since they had plenty of jeeps. We were able to choose which one we wanted to take and had no issues during our whole stay. I had never been on a Jeep and I had so much fun jumping in/out of it read more

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Most of the time when we rent a car, we go through Enterprise RAC because they've given us awesome customer service! We haven't traveled for a while so I swear this time picking up and dropping off the car was easy and faster. We first went to the customer service to check in which took less than 10 minutes, got our paperwork, took the escalator down a floor to the parking lot. The attendant looked at our paperwork and said they only have 3 cars to choose from. Guess when you arrive early in the morning, all of their cars haven't been returned yet. We chose the maroon Nissan Altima...easy to spot. When we returned the car, someone guided us where to park and asked us to leave the FOB in the car. She came back with our receipt and we were done...super fast and great customer service! read more

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Been standing in line for 45 minutes to pick up my one day rental for an already reserved car. Your 3 agents have 100 people in line with mundane conversations and even offering hotel accommodations and map directions . Your company lacks in customer service in every way possible. You need to be better prepared and staffed to handle the expected crowd at a cruise port. Do it right or don't do it at all read more

Best experience I've had renting on Maui. Good value, nice new, clean vehicle and great, fast service. I'd highly recommend enterprise.

We booked our car a few weeks before flying into Maui and picking up our car. As we got to the lot to get our car, we noticed they literally had none of the full size sedans. So we stood there for a little bit just waiting. The girl that helped us eventually just said "go ahead and take one of the SUV's (which are more expensive). So that was really cool read more

I just had the single best Car Rental experience of my half century of being on this planet from the gentleman that helped me the day before on the phone to the wonderful lady name Sara who took care of me today she was the happiest car rental person I have ever met. The process was quick clean and easy. I rent Everywhere on Maui and this is not always the case. #bombincita read more

Enterprise Rent-A-Car - Car Rental Near Me - Kahului, Hawaii

So glad we checked the price for an Enterprise off-airport location. 10-day rental for midsize SUV was $700 at Kahului airport and $500 for this location. Service was excellent at pickup and drop off. Thank you to Shaison who helped us at check out. Excellent customer service. read more

This review is for the extra surcharge for a nearly a gallon of gas that was added to my invoice. I literally just filled up at the gas station near the airport and I added those extra clicks to make sure the tank was filled. I was in Maui for a day to work and I think Enterprise saw it was my company who was paying for the rental and decided to squeeze that extra few dollars. It's a few dollars but it's a matter of principle and ethics. The car I got had a 35 miles to a gallon. I've been using Enterprise for years back home in Oahu. They are actually my preference next to Alamo whenever I needed a rental. But this left a bad taste in my mouth that would make me think twice about using them for my personal rental use. This is bad practice from a business standpoint. Consumers beware. read more

Enterprise Rent-A-Car - Car Rental Near Me - Kahului, Hawaii

There is a shuttle from the airport over to the rental car facility. Walked in and was greeted by friendly staff, fast and great service. Crowded but they went as fast as they could. The cars are down below in the parking garage which is nice - so they are not outside baking in the heat and humidity. Many choices but some are pretty banged up. Getting out of the garage takes time because there is a lot of checking going on for all the damage. Was able to get a good discounted price as well. Very close to Costco and some food trucks too. read more

Get Rent Maybe the most expeditious and friendliest car rental pickup I've ever experienced. It actually would've been faster if I had some info ready upon arrival, but that's neither here nor there. A couple of tips to make your pickup/drop-off smoother: *Know the address where you'll be staying because, evidently, they want to know it. I've never been asked this question before at a car rental, but whatever. ¯\_(ツ)_/¯ *When you book your car, make sure you enter the correct time for pickup and drop-off because you could be charged extra (±$50/hr!) if you're too early or too late. I always just leave it for noon (which is the default), but we picked up at 11a.m.-ish, so technically, she could've charged me, but she didn't. read more

Service is great, fast and as usual great cars! Friendly staff,, professional and fast service as always! Their rates are great! Quality is their priority. Thank You Enterprise! read more

The wait to get car here absolutely ridiculous. Do not rent a car from this place. Go somewhere else!!!

I made a reservation for a minivan nearly 7 months ago to ensure that I would have a minivan for our larger party and to make it easier to access the state parks with a single vehicle, however, a minivan is not what I received. Due to high demand of minivans in the area, I made the reservation wayyyyy in advance for our trip, however, when I got to the check-in, I was told that all their minivans were on "recall." Alternatives were offered with a discount but the fact that I was not informed the day of or even the day before when I called to confirm the reservation is unacceptable. Let us be real here Enterprise, all your minivans did not go on "recall" that morning. To make matters worse, Enterprise did not have other alternatives with the same or similar occupancy so we had to stick with what were offered which was a 5 seater vehicle. Luckily, the other half of our party was able to reserve a car through a different car rental but we now had to travel around with two vehicles plus additional expenses as a result of the extra car. read more

Rayna Corn was AMAZING! she went above and beyond!! She not only made our check in go so smoothly and was so sweet and made sure my friend (the birthday girl felt so welcomed and loved) She even gave us amazing recommendations of local things to go see and try!! thank you Rayna for making our trip off to an amazing start!! read more

We reserved an economy car ahead of time but needed to upgrade to a larger car after we arrived when we received word that some people decided to join us. The gentleman at the counter didn't bat a lid and didn't give me a hard time about it. Check in and paperwork was fast fast fast. There were 2 people in front of me but it felt like I just walked up the line and they were talking to me already. Enterprise is in the new consolidated car rental facility a mere tram ride away from the arrivals terminal. Puck up was a breeze too. I was told ro go down one level, present the paperwork I was handed to the person at the kiosk and someone will drive the car around to me. And that's exactly what happened. Magic! Lol And I was very surprised when I saw I was upgraded to a luxury car... for a very affordable price. Nice! read more

We rented a Jeep from the airport and they were kind enough to let us pick anyone we wanted they just pointed to the Jeep's and said the key are in them. I was a little bummed that all of them seemed somewhat dirty but when we returned it and they asked if there was anything they could have done to make it better I told them about the condition of the vehicle and I received close to a $100 discount. read more

Enterprise Rent-A-Car - Car Rental Near Me - Kahului, Hawaii

Walked in to check on a reservation i made on the phone a day earlier, only to find out it wasn't there.Fortunately,Brian Dauven,assistant branch manager came to the rescue.Brian went beyond the call of duty to help me secure the reservation for next day pick up.He was cordial,attentive and thoughtful.He made sure I got the approriate discount and processed the contract.I couldnt have been happier.Truly a delightful experience.Enterprise is the way to RENT. read more

A couple weeks ago we arrived in Maui and there had been a snafu with a pre-arranged rental so we were a walk-in trying to get a car. The Enterprise team on duty that day was super helpful and found us a car right away that was big enough for our group including a baby seat. Special thanks to John, Josh, Andrew, and others (names start with P and M but my notes were water-damaged). read more

There's a newer renovated car rental area without a bus ride to an off site location required anymore. Once you leave the airport terminal, hop on the trolley for a short ride to the building where all the big rental companies are now located. There are automated kiosks now, but at least 1 employee was there to help us troubleshoot. We headed downstairs to the garage and were fortunate to obtain/be upgraded to a brand new 2020 Mustang convertible for our week trip. It was pretty much brand new straight from the factory and I always love a new car smell. The process was very fast and efficient, just the way I wanted it to be. Another good experience renting from Enterprise. read more

Enterprise Rent-A-Car - Hyundai Santa Fe - Car Rental Near Me - Kahului, Hawaii

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Just have to leave a positive review for my experience here with Jared. Long story short, we were having communication issues with my father-in-law who was renting a car with us on our trip to Hawaii. Because we have a toddler we couldn't get anywhere due to the car seat situation. Jared helped me get a quote for just a 1-day rental that was very affordable and then when I told him that we actually ended up not needing it anymore He still ran out after and told us where our rental car from the other company should be. was. The extra effort was very appreciated since we were a bit lost. Great customer service and would prefer to rent from them next time. read more

Trip to Las Vegas with advantage rental car really was trying to take advantage with me. First if all 1500.00 hold on car- yep! Never in my life- any car rental held over 300.00 as a hold so I picked option B pay 15.00 a day non/ refundable Instead of that 1500.00 hold ...bye bye- 135.00 second the car was half filled with gas.. I hate cars half full- irraz! And lastly the car wasn't clean- out side was so dirty! They blamed it on the rain? No more / I will stick to Enterprise from now on! Boo! Advantage! read more

Wow, after a long day in the Airport from 9AM to 11:00PM, flying to OGG from HNL to find out we needed a Negative COVID Test to enter Maui, flying back to HNL to take the test, and then fly back to Maui. Did I mention we flew with two crying kids? We just made it before closing which workers normally want to rush you out, so they can close and go home. Not Shawn and Kahara, they made our day better by rolling out the red carpet, providing excellent customer service and pleasant experience. The car rental was originally only planned for one day. Once we saw our 2021 Jeep 4x4 and how clean the interior & exterior. We decided to rented it the whole week. Kahara was happy to help us. Again. service was not rushed and very personable. This was a great vehicle to rent because to go anywhere on Maui seemed to be an hour away. Especially, if you are staying in Lahaina. Plus, you will be riding in style with the top down. Thank you Enterprise for everything!! read more

Enterprise Rent-A-Car - 2021 Jeep 4x4 with 3,700 miles - Car Rental Near Me - Kahului, Hawaii

Clean, newer cars with loaded features. We come to Maui every year, and this has been one of our better rentals. Even though it's a little more expensive, you get what you pay for. Enterprise has been consistently top notch at the various locations I've rented. I always reserve with Costco-no issues. read more

Huge shout out to the Kona Enterprise team!!! From the time of pick up to the time of return, I was welcomed with true Aloha spirit! Employee named Rose, is a gem and an asset to the company. Rose you are amazing! read more

Bald, crippling old man was extremely disrespectful towards my family. Racist remarks, weird energy, completely inappropriate comments. I would highly recommend to avoid him and go for someone else as everyone else will provide much better, more professional service. read more

Beware of Enterprise Car Rental on Maui Hawaii. I personally caught this company scamming the public by saying ( my car was lost, your car is on the other side of Maui!!!!!Dont fall for this common business trick. They actually wanted me to rent a more expenaive vehicle without finding my car. I immediately cancelled my rental, went next door to Hertz and had an Economy vehicle and was on my tired way to Outrigger Kanapali and out Resort Room. I reported them to the BBB. Until more people step up and commen, this type of behavior will continue as it has for so long.... read more

Good rental prices compared to other companies. Good customer services and clean cars. The only complaint that we have is the $34.95 total protection insurance for theft and collision per day is high! read more

A huge thank you to Enterprise for saving the day after waiting 40 minutes in line at Budget at the Maui airport. Do not bother with the Costco deal at Budget. No line at Enterprise, it took 10 minutes to rent a car, and we had a choice of about 15 cars to choose from down an aisle of cars. Fantastic service. Highly recommend. read more

Spectacular service from Nate and his team! We came on a business trip and mind you I haven't been to Maui in 2 years. Almost everything changed in regards to the car rental area. First you take the tram, a 3 minute ride that looks like a mixture of the Dole Plantation train and Hogwarts Express to the Enterprise station. Or you can walk, up to you. We were immediately greeted, quickly checked in and then shown where to pick up our car rental. Jafar did a speedy job and even brought the van to us. Then we were in our way. The parking structure was easy to navigate in and out of. Reminds me the parking structures in Vegas and Disneyland. Upon returning our car rental, Kimo had a positive attitude and helped expedite our check out process so we could make our flight. Overall, I highly recommend Enterprise. Use Costco travel to save $$! read more

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It *is* air conditioned. That's about all the good I can say. We're standing in a line of 62 people- that is not an exaggeration, that's the actual number of people in line at 1:00pm today. There are 11 check-in computers possible. 4 are being manned. Welcome to Hawaii. read more

HIGHLY RECOMMEND. Here's the story. We were informed that our flight was delayed 12 hours. 12 HOURS. I called Enterprise to double check if this would affect our pick up. Not at all they said. In fact, they already knew our flight was delayed! (Enterprise also had tons of information online, but I wanted to call just to double check). We ended up arriving at OGG at 12AM, 1 hour after Enterprise's listed closing time. Joseph at the counter greeted us with a wide smile and positive energy. It was a flawless pick up. The rest of the team helped us navigate to our car, all the while giving smiles and positive vibes. In fact, we had tons of choices, and were even offered a free upgrade for a bigger SUV. All the cars were in pristine condition, and the car we ended up getting was clean and reliable. It was tough starting our trip with a 12 hour delay, but I felt that we were back on track to having a good time after my interaction with the Enterprise team. And the drop off was SUPER easy. I'm glad I ended up spending a little more with Enterprise than choosing a cheaper car rental service. You get what you pay for! I will definitely be using Enterprise at OGG again in the future. read more

I love love love the new rental car center at OGG (Maui Airport)!! It's super clean brand spanking new organized has all the typical vendors. Very similar to the rental car places like San Diego Airport or Las Vegas Airport!! One stop shop which I love!! The tram is big AC lots of space and takes you from the airport to the rental car area, it's super quick too!! Couple minutes then boom you are there!! Enterprise when you walk off the tram is to the far right hand side you check in w a rep then they instruct you to head downstairs to pick up your car literally the fastest rental car transaction ever we frequent LAX location and it typically takes half hour to an hour to get out w our car and everything so this was amazing makes me wanna come back again!! Service was world class We were helped w Kalei she got our car drove it to us and her service was amazing!! Seriously the aloha spirit was the stuff of legends employees like her are the reason why i continue renting exclusively from enterprise thank you so much Kalei!! read more

Enterprise Rent-A-Car - Signage right after the blue one . So when you get off the trams it's off to the right hand side 11/10/2019 - Car Rental Near Me - Kahului, Hawaii

A shuttle picked me up from the Kahului Airport. We were able to pick a vehicle out of three vehicles available. My husband picked a sporty looking 3 door Hyundai vehicle. The vehicle was a newer vehicle that had a large screen and a back up camera. Service is fast. A shuttle will also drop you back off to the airport. The hours are great! They open at 6am and close at 11pm. read more

Enterprise Rent-A-Car - Enterprise Return Direction - Car Rental Near Me - Kahului, Hawaii

I went to Maui recently on a short business trip and reserved a car with Enterprise. The young lady who helped me was very friendly and helpful throughout the pickup process. She was able to resolve some issues with the reservation and checked me into a nice new clean car. The checkout process was equally efficient, quick, and easy. This company does a great job of finding and effectively training wonderful employees. read more

very great service. from the check in to the return they were very focused on customer experience. I will use enterprise again

We had an easy breezy experience but I highly recommend getting here as soon as you possibly can to pick up your car. Most people rent cars while visiting which makes for long lines. My husband was 3rd in line and there was only one person working. I felt bad for the people in the back of the line. They should look in to staffing more people when there are so many reservations. We loved our Jeep Wrangler for the week and had zero issues! read more

I had a pleasant experience renting a convertible Chevrolet Camaro. The process was simple and hassle free read more

Enterprise Rent-A-Car - Car Rental Near Me - Kahului, Hawaii

Garbage service. As I return the vehicle I made an error and left my glasses on the roof of the vehicle. Noticed once I turned paperwork in and hopped on the tram. Called the front desk requesting them to send someone to the vehicle downstairs to grab the glasses as I'm on my way back to the desk in less than 5 minutes. Rep told me to not waste my time as the car probably already in processes and to file a lost and found claim. I expressed that I am literally in my way back and that I can run down if she can just walk-in talkie or call someone down at the car loading area. She refused and said no they can't . I attempted to follow the lost and found claim hoping it would be a quick easy turn around as this woman is aware of my entry number and my lost item. It's been two weeks and they keep updating the claim stating not recovered. Guaranteed the intake crew stole the glasses and never reported them as they are very nice polarized Oakleys in a hard case. If you use enterprise quadruple check you don't ever leave something or they WILL steal it and not return it to the lost and found. read more