Fast efficient and great nice friendly staff. Trolley took 5 min from the OGG airport to National. Organized and nice clean garage full of cars you choose from. This one had lots of Chevy Malibu's but we picked this beautiful Navy blue Mazda Miata. I thought they stopped production of this so I was very excited. Car was very clean and new and had only 491 miles so brand new. read more

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We had a reservation for a Jeep. We checked into the front desk and they said no jeeps are available. However, we had no knowledge of this. They didn't email, call or text saying this happened.they tried to offer us a mini van or SUV but we reserved a Jeep. read more

National Car Rentals is a great option for rental car renters. Despite the small Kine issues, I've rented from so many other competitors. National has all the perks and benefits that anyone can enjoy. Walking up and simply choosing a car with Emerald Club loyalty membership program is a smooth experience. Emerald Aisle Access allows you to choose any car(Midsize or above) on the Emerald Aisle and only pay the midsize rate. No more standing in line to get paperwork. Choose your car and checkout upon exiting. The rental rewards just keep adding up. If you rent for longer consecutive days, for example 1-7 days you'll receive 1 rental credit. 8-11 days; you'll receive 2 rental credits. 12-15 days, you'll receive 3 rental credits. & 16-19 days, you'll receive 4 rental credits. These credits will turn into free rental days. Who doesn't like free or saving money while you ride. On my next trip, maybe I'll run into you at the airport. read more

National Car Rental - Good to be Emerald - Car Rental Near Me - Kahului, Hawaii

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Phenomenal service. The only car rental where you can pick any car from executive isle. As soon as you get off the train you just go down the escalator and if you have a status with their executive program you pick any car from their luxury isle. We got jeep wrangler rubicon hybrid. Also great service upon returning the car. read more

As an update. After sending multiple emails to multiple different "escalations" people, nothing has been done. They only respond to on yelp to show that they "care". read more

As a frequent commuter to Maui, this past year I rented a vehicle 70 times this year as I took 70 round trips flights for year 2019. Majority of the time, I've been using Avis Rental Car, as I have have been a loyal customer of Avis since the 90's. Recently, my employer sent us a notification to start using National Car Rental should we need a rental car for travel. Apparently, by signing up with National they put us into this so called - "Emerald Club" and I must say the 1st time I got a rental from National, I totally gotta give them "props" as the process of getting my rental car was so easy! After booking my flight to Maui via Hawaiian Airlines, then going to the National Car Rental website to book my car rental, I was given a confirmation for my rental on the day I was to be on Maui. After arriving on Maui & getting off of the train, I immediately headed towards the National Rental Car desk which posted a sign to just head on down an escalator to the National Car Rental area. Upon taking the escalator down to the National Car Rental area, I wasn't too sure if I had to check in, or do something else (like I said before..........I mostly used Avis). Suddenly, I saw two girls who worked for National Car Rental that were standing by a podium desk, so I walked up to them explaining I had a car rental reservation. Less than a second, the girl just tells me to walk up this aisle of cars to my right, and pick out whatever I wanted. You're kidding me, right? All I saw on that aisle of cars were either luxury vehicles, or sports cars..........hell yeah! So I promptly secured a Cadillac, as I wanted to be "BIG PIMPPIN'!" that day! Lol! I must say National's cars are well kept, clean, and the process of getting my car was painless, as there was no wait time! Upon returning my rental car later that day, the process was just as smooth...........upon pulling back into the airport depot, the clerk processed me right away, gave me my receipt, and I was off to catch my train back to the airport check in area. Easy peasy! Looks like I will be doing more business with National Car Rental, very happy to make the switch. read more

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Rented a car for 5 days here and am very happy with the experience. National Car employees were very friendly, professional and helpful. Car pick up and return was fast and easy. read more

friendly staff but literally there was one car on the lot. it had some damage on the bumper but luckily the damage wasn't charged to us. love that there's a costco gas station really close to the airport. read more

Pick up was easy and so was return. Car was clean and smelled fresh. The car ran good the whole time. Even when we dropped off I left my phone on the visor and did t realize it until was almost ready to board I was able to go back they helped me quickly. read more

In A Nutshell: -The National Car Rental in Maui is a great place to rent a car, especially if you are an Emerald Club member. -Why? Reserve your car, pick the Emerald Aisle, where you can skip lines and go straight to your car of choice in the aisle. -We got a sweet deal, a free upgrade to rent a Ford Mustang convertible. -The car worked out very well, no complaints. Overall, if you are a Emerald Club member, it's highly advised to use your benefit to skip over any line as we all know the rush to take the shuttle after you collect your baggage in OGG can result in crazy long lines that eat into your vacay time! read more

National Car Rental - The only way to explore Maui. - Car Rental Near Me - Kahului, Hawaii

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Fast Friendly Service with Clean and Diverse Selection of Vehicles Had a last minute need for a weekly rental on Maui for vacation. Researched rates across all partners, even though i had membership in the Emerald Club, Hertz Gold, Avis, and others. National provided the best options and prices for our trip. By itself, this wouldn't justify four stars, but the service of the counter staff, parking/checkout team, and the check in process made it seamless. You always appreciate people ready to help you when you arrive at the rental return (vs having to look for someone to check you back in). The National team was out front dancing and waving us through the rental funnel with smiles on their face (even though it was 95 degrees). A nice young lady checked out our car, gas, etc. and we were off and running. Thanks National for a good visit and we look forward to visiting your team again. Tell everyone in Maui - thanks for the smiles and sendoff on our way back to the mainland - it helps. read more

Zai and Aaron Were super Kind And helpful ! They work super hard and went above and beyond. Staff dancing was also a cool value added. Love this place. So fast. So. Cool!! read more

I rent from National all the time and have Executive status. This is the only location that I know of where the National staff actually helps to load and unload your luggage at the time of rental and at the time of return. Well done! read more

National Car Rental - Shuttle bus - Car Rental Near Me - Kahului, Hawaii

If you have an issue with your rental DO NOT EXPECT ANY CUSTOMER SUPPORT. I have called numerous times trying to get ahold of Someone at the OGG location and sit on hold forever then get hung up on when I am connected. Then trying to call the regular customer service number for national doesn't work because of the time zone difference. I've called other car rental companies at OGG and it's easy to get ahold of an agent. Keep this in mind when renting as you don't know when you'll need to get ahold of them and can't read more

We stopped at a rest stop on the road to Hana, get back to the piece of crap Cherokee that would not start. There was no service so we waved down a police officer to drive me where I can make a call. I had to leave my family at the car. I called National back and forth for 8 hours. They were not able to coordinate the tow truck or a pickup. I had to call the police department back and they were the ones who finally took care of us. I will not trust National Car Rental with my family ever again. read more

National Kahului charged me an extra $123.97 on Sep. 18, 2022 for gas although I returned the vehicle with a full tank. Customer service stopped responding to emails. read more

Wasn't really planning on writing a review but for once had a great experience renting a car. When we arrived there was no lineup. The attendant was very nice. Upgraded our vehicle for no charge. Also did not try to up sell us with additional insurance or a "better" car. The car they gave us was a BMW convertible with just 1000 miles on it. Drove great. Would highly recommend a convertible especially in Hawaii. We were about an hour late returning the car and the flight attendant waived the additional fee. Would def recommend renting from national read more

National Car Rental - BMW four series convertible Highly recommend - Car Rental Near Me - Kahului, Hawaii

I've used National for a while since the Emerald Aisle is the most efficient way to get a rental car and start a trip, but I've never had an experience great enough to warrant a review. A couple hours after picking up the car, we got out for lunch only to hear a loud hissing noise coming from one of the tires. I called National right away, and the agent was super helpful in getting a tow truck out with a new car (same make and model) to exchange. The entire exchange was done before we finished lunch, with frequent updates from National. What could have been a vacation ruiner ended up being a minor hassle. And best of all, since the tire only needed a patch, we weren't charged anything for the tire or tow truck. I liked National before, but now I think I'll be loyal to them. read more

As an emerald exec picking up a car has always been easy. Just walk up to the exec aisle and pick whatever. This time around when we landed there were several maximas, a couple of blazers a challenger, a camaro coupe, and a mustang and a camaro convertible. They had a navigator and a camaro ss convertible as an upgrade. Not the best offering I have seen in years past, but certainly better than I was there a couple of years ago. We were pretty happy with the mustang convertible. read more

It is NOT possible to telephone them locally, you can only speak to the central reservations people who do not have the answer to some questions. I had to drive 2 hours to ask a question that could've been resolved in 30 seconds on the telephone. read more

Rental car experience was great. I wish they had a bigger selection on vehicles, but I was still able to get what I wanted. The rental car shuttles were poorly spaced out on both ends of the trip. Either there were 2 buses together or none at all. read more

I just returned from Maui where I rented a car from National for 8 days. Picking up and dropping off the car was quick and easy. Taking into consideration the COVID pandemic and anecdotal stories, I was expecting an hour wait. However, I was very pleased that there was no wait for both the pick up and drop off. As an Emerald member, I was able to "grab and go" from the Emerald Aisle. There were several cars for me to choose from in the Emerald Aisle. I booked an economy car but received a free upgrade to a sports car (Dodge Challenger) since no economy cars were available. I did have a minor issue with the car. The passenger side door appeared "sticky" and was difficult for myself and the resort valet personnel to open. I had to yank it very hard to open. It was easier for the driver to open the passenger's door from the inside. All in all, happy to have been able to secure a car rental during my Maui vacation for a relatively reasonable price and to have received an upgrade (especially during the car rental shortage)! Would definitely rent with National again. read more

Thank you Alana for the AMAZING customer service. Out of all of my years of traveling our experience we had earlier today was the BEST thanks to you! read more

Free shuttle is provided by National Car Rental from your arrival area to the car rental area. The line to get service was short and the workers are friendly, helpful and patient. True aloha spirit! William did an exceptional job explaining our options to us. Go to him for your upgrades! Roadside assistance was fuss-free and excellent! Returning the car was a breeze! read more

I happen to rent here often and its time for a review. First, when you arrive at Kahului Airport, turn right out of the baggage claim and walk to the car rental shuttle area. National shuttles arrive every few minutes with nice drivers. If you are not a member of the Emerald Club, please stop now, join, and return to this review. Wow, that was quick! Now get off the bus and walk down the sidewalk on the right side of the building. No need to go inside, you are an Emerald Club member so go straight to the lot and grab whatever car you like, the key is waiting inside. Now for me, this is the proverbial "kid in the candy store"...Dodge Chargers, Nissan's, Kia's, Lincoln's, Ford's and even BMW's. If its parked in the Emerald Club lot, its for the choosing. Get something comfortable or something you have always wanted to try. Sync your phone, or use the navigation system that's available in most rentals these days. Then crank the air if you so desire (get comfortable with all controls prior to driving off the lot!), hand your license to the accommodating folks in the exit booth, then they hand it back, the gate swings up and Maui is yours to discover! The added bonus is upon return. Just follow the signs to the airport and rental return. Stay in the right lane just as you pass the original shuttle area and follow the signs. The young folks that check you back in are super friendly and efficient. Then over to the National building a few steps away and the shuttle will have you to the terminal in minutes. I suggest getting gas in Kahului prior to return to avoid exorbitant refueling charges. Plus Da Kitchen Cafe and Krispy Kremes are in the area and close to the gas stations. Now that I have filled you in, drive safe and have fun! read more

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Great service Easy to deal Price may be 20-25% more then wanted but comparing to other it good read more

Such a great experience renting with National! The pick up and drop were great! A gentleman by the name of Kineo went above and beyond to make our drop off and arrival at the airport much more smoother. read more

Do NOT rent car seats from here. I don't even know how national can legally call these car seats. They are flimsy pieces of plastic. So unsafe. I'm so disappointed. read more

I have rented here three times now. I waited until the third go around before leaving a 5 star review and glad I can say that each time has exceeded my expectations. Great customer service, car is ready to go upon arrival, brand new cars in inventory, and very quick and convenient checkout/in. The shuttle service is very fast and we havent been left waiting for more than a couple minutes. Extra bonus is our shuttle driver this last time was extra friendly - definitely shared the aloha spirit and just the person you'd want to meet upon arriving to Hawaii/Maui! Wish I remembered his name, and great staff all around. Last but not least, Emerald Club member sign up is free, comes with rewards extras! read more

Emerald Club rules! Take the shuttle from the airport to the National rental center, pick your ride, go to kiosk, provide your DL and CC, and you're good to go. Ten minutes tops. My experience was no different at the Kahului National, freaking sweet! My only complaint - halfway through the trip, I figured out that I should have added S.B. as a driver, so we could both drive. When I called to take care of this, they said it would cost $50 extra and we would only be able to complete the paperwork in person. Hmph! I would rather play than spend 2+ hours driving back and forth to the airport from Kapalua. What a pain! read more

National Car Rental - Pimp Mobile - Car Rental Near Me - Kahului, Hawaii

As I arrived to Maui OGG airport early for my 6am flight I was surprised to see they don't open lot to 5 am :( I had plan to relax and repack if luggage was over 50 lbs. I guess this airport is little and no need for early or late hours :/ Car pick up was easy and fast. read more

National Car Rental - Car Rental Near Me - Kahului, Hawaii

I was very impressed with the way they handled a problem that I had with my rental. When the key fob started acting up, I brought the car back and they fetched me a brand new car to replace it within 5 minutes. Unbelievably fast and kind staff in the daytime. Now, if they could only have a few more hands on deck for the Friday evening rush to make things run a bit more smoothly at check in, they'd get a perfect score. read more

We really want to thank four wonderful staff members who helped us with our car checkout Kupono, Reylaha, Hinano and Kimo. We had to exchange a car and they were so helpful professional and polite. They did it all with a smile and walked us right through the process read more

Great experience with National at Kahalui Airport. Had to change SUV and got immediate help from Kimo and team. Within 5 minutes got a new car and were on our way. Efficient and accommodating! read more

Lots of shuttles to pick u up at the airport The time that I went there was no line, the service is fast ! The car they provide was nice! Returning the car is fast and easy! Great customer Service! read more

It was so fast. They have a separate area to themselves to the right of the rest. We are Emerald Club members. This time we reserved a luxury tier and it was a Cadillac Xts. Very nice and perfect for cruising. We loved the customer service. Before we exited the lot, they ask for your DL and who's the main driver. Then what option we wanted for the gas. We opted for them to fill it up. Easier and good pricing. We had a great time in Maui. Return was easy as well. The attendants came up to us in the Drop Off line and we were all set within minutes. The shuttle back to the airport took 15 mins to get there. Tips: inquire with someone inside to see what delay is. Better yet, get there a little early so you can relax. THANK YOU National! Aloha and much love. Xo!! - Reese & Yvannia read more

If you are member of National frequent renter program, you get to pick your own car. Nice option for large families to pick an suv without added charge. read more

My family arrived in Maui for a family Christmas vacation and due the size of our group, rented two vehicles on Dec 20, 2019 and one vehicle on Dec 23, 2019 using my valid corporate discount. Each vehicle was picked up on The Emerald Aisle in the dark. When I pulled up to the checkout gate a female employee was watching a male employee and made some comments about damage. I got out of my car to ask what was going on and she stated that their manager was coming down on them for not documenting vehicle damage and this guy had missed documenting some of the damage. She had told the gentleman walking around my car to document a passenger side front fender issue where someone must have gotten the car stuck on a curb. She also noted some scratches by the trunk of my vehicle. They said they would enter them in the computer so I'd have no issue when I returned the car but never gave me documentation so I took a few pictures just in case. During the time that I had the car rented from 12/20/18 to 1/2/19 the car was infested with ants. We found them crawling all over the exterior and on passengers inside the vehicle and had the car sprayed a couple of time with insect killer. When I returned the car on 1/2/19, I was asked how the rental was and mentioned the ant issue. The guy checking me in, Oli, said he was a manager and apologized and took 1 weeks rental cost off the vehicle which satisfied me at the time. National sent me a survey and I provided Oli with glowing feedback about his customer service and resolution to my issue. Yesterday, my daughter was contacted by my company because National Rental Car had filed a claim against my company and her for damage to the vehicle that she had rented on 12/20/18. Again, in her instance she arrived at The Emerald Aisle in the dark and asked an employee which vehicles she could take. The employee directed her to a Jeep that had been backed into a spot. She and her boyfriend and my grand daughter all noticed some damage to the rear of the vehicle but were excited to get such a nice vehicle. The damage was not identified and she was not given any documentation on existing vehicle damage at the time of rental or during her return. Based upon these two experiences, it is pretty clear that this location is having issues with vehicle damage and employees/customers not documenting existing damage. It appears that they are looking to pin damage on someone and my daughter drew the short straw. This is going to be a very complex matter now involving my corporation and insurance companies over an issue that we did not cause. I will change my review of National Rental Car - Maui, if they handle this situation properly. I the mean time, everyone renting a car from this facility should be aware that there is pressure from their management to find someone responsible for any damage to vehicles and it appears customers may suffer. read more

OGG made great updates to their car rental section. There is a trolley that takes you from the terminal, straight to car rental terminal. It is very organized and reminds me Vegas. The facilities are very clean and organized. There are restrooms and vending machines on every floor. read more

We got a brand new crossover car, was very clean, super fast check out and we got to pick our own car out.