A wife and I called Puragain Water as we had been battling hard water issues in our home. In our other homes, we've always used a water softener but didn't like the upkeep and thought we should give this system a try. From the moment we called to the final installation experience was above and beyond my highest expectations. As a business owner myself, I expect people to show up on time and be kind and respectful, keeping thing professional. Omar first came out and arrived five minutes early. He took his time to go over not only the process of the installation, but the science behind the system itself. He tested our water for not only the hardness but for chlorine as well. Turns out we had very hard water and a high amount of chlorine, which would explain the taste and why I didn't like drinking the water. THAT SAME DAY!!! Luke, the technician came out and installed the new water system. He also installed a new reverse osmosis system in our master bathroom and replaced the Alkaline filter on our existing reverse osmosis system! We have now had this system for several months and have seen many positive results. Not only does the water now taste good right out of every faucet in the house, but our dishwasher cleans our dishes without any residue left behind. There is no longer water spots on anything after we clean and with the chlorine gone my wife's hair and skin feels soft after taking a shower! We have been absolutely impressed with everything from the customer service, to the professionalism, to the results I would give them six stars if I could read more

First of all, I like to say never judge a book by its cover. This young man called me that he was running a little late. That tells me that this young man is responsible. I told him that's fine. I work from home no problem. He arrives and he ends up being a little guy looks younger than young and I thought oh my God OK i'm gonna give him a chance to do his work . to my surprise. He was amazing. He took care of every little detail. He showed us how to work the system. The two guys that were with them helped him out a lot. They made a great team. would I recommend him to anyone...yes besides his personality was amazing. He was kind and funny. The other thing when he had me sign the contract, he was so prepared. He had his little envelope with his pen already there and on his phone I signed as well. I don't think I've had older professional guys be as organized as this young man was. I have to give him prompts because I did ask him how old he was. He said 25. What! that's amazing. His parents did a great job with him. I want to thank him and a Purigan for the amazing work. I am so looking forward to using my new system and no longer seeing that calcium in my water. This guy's name is Alejandro Alex and if you ever get him, I don't think you'll have one complaint for him. Thanks, Alejandro Linda V read more

Puragain has consistently provided incredible customer service! Our area of Texas has some challenging hard water issues. The team has always been open and creative to providing solutions that improve the quality of both our home and drinking water. Our Service Manager, Tommie, has been particularly helpful, developing a plan to resolve our unique hard water issues. We love our system so much, we're planning to take it with us to our new home. My wife and I have been pleasantly surprised at how consistently great the service has been since we first purchased our Puragain home system and reverse osmosis equipment. We can't recommend this company and their customer service team enough. read more

We live in a semi-rural area and the quality of the water from a regional water supplier has gotten so bad in the last few years. I called Puragain for a quote. Our rep, Omar R., came the next day. We liked the system so we signed up. The technician, Luke W., was out that same afternoon to do the Installation. Loved the water quality! We did run into a problem a few days later but between Omar and Luke, we came upon a solution that was applied immediately and now the system is 100% perfect! I can't thank Omar and Luke enough. I will definitely be recommending the Puragain Water Purifier system to my neighbors! read more

We began having low pressures in our faucets after 2 weeks from installation of our whole house filtration system. We called Puragain, set an appointment and Billy Guajardo was here on time. He saw the problem immediately, checked all filters, put a better first stage filter in @ no charge, flushed the system, and had us going in about 45 minutes. The iron is so high in our water supply system that the filter was completely rust colored in that short time period. Thanks Puragain for a great system and outstanding service from Billy !! read more

We had Omar visit our house and showed us what we will be getting. He is very knowledgeable and it was a no brainer. He explained everything and left us no doubt. The guya who went to install the system the next was very polite and on-time. They cleaned up after the installation and even helped me move out the old system. They explained how it works and what we need to do and not do on different situations. The value for money for this system is worth it. I will recommend them to any household in San Antonio. read more

I have to commend the representative David, who came out to help me with my water leak. It turns out that it was not with my puragain system, but with the sprinkler system attached to the main water outlet. The hose had sprung a leak and he showed me what the problem was and was very, very helpful. I am so pleased with my system and the quality of my water. I haven't had to clean out my electric kettle since I got the system. It is removing all the minerals and my water is tasting great. read more

If I could have given the Puragain Water crew more than 5-stars, I definitely would! To my salesman, Omar Casanova, thank you, thank you, thank you for working with me from start to finish, your patience was greatly appreciated. You are the best in my book!! David Gonzalez and to the gentleman in training, thank you both for the care you took with the installation. The difference in the taste of the water after the system was placed far exceeded my expectations! 100% recommend read more

Having a whole-house water filtration system is an investment but it has been completely worth it. I am so satisfied with the quality of our water and satisfied with the service and professionalism of everyone that I've come in contact with on the San Antonio team. Omar was a great first person of contact. David Gonzales has come to my home numerous times and has been incredibly helpful and knowledgeable. Luke has also been great and informative. Highly recommend Puragain! read more

I couldn't be happier with my experience with Puragain Water! From start to finish, the service was seamless, and the technician, Billy, was absolutely phenomenal. He took the time to thoroughly explain everything in a way that was easy to understand, making sure I knew exactly how everything worked. His attention to detail and professionalism were truly impressive. If you're looking for top-notch service and knowledgeable technicians, Puragain Water is the way to go! read more

Our experience with Puragain Water was outstanding. From start to finish, the service was professional, precise, and effortless. Ray did an impeccable job installing our upgraded purification system -- his attention to detail and expertise were top-tier. The difference in our water quality is remarkable -- pure, crisp, and truly luxurious. Puragain Water delivers both premium technology and white-glove service. Hands down I would Highly recommended!! read more

really enjoyed the whole process of getting my system tony sanchez was awesome the techs ray and luke that came out did a super fast and professional job. have definitely noticed a difference with the quality of water throughout the house and the alkaline system for drinking water under the sink is top notch. 10/10 would and will show it off and recommend it to everyone i know. worth every penny read more

Carlos our Purigain Water Installer arrived on time, communication was great and he was informative and knowledgeable when answering our questions. He was polite and mannerism/professionalism was top notch. I appreciate his good energy and kindness. His business should be proud to have employees like this snd dwayne( the other representative that initially helped us). Thank You , Puragain. read more

My installation technician Billy did a wonderful job installing our whole house system. He was very helpful in explaining the system and about when the annual maintenance would be. He also found a small leak when testing the system and fixed it. The value of the system is worth what you pay for to tackle the hard water and high chlorine in the water in San Antonio. read more

Purchased the Puragain system last December and could not be happier. Replaced our Pentair system which was failing. Today David Gonzales was our technician who was scheduled to check/replace our filters. He was so friendly and professional not to mention thorough. He added a leak detector as well for our RO system. All under the lifetime warranty. Great company. read more

Billy, Ernest, and Luke were amazing gentlemen for our install today. Everyone showed up early for the job which was awesome and they were done by noon. Our salesman Mr. Duane was also very professional and early the evening prior. I would highly recommend this company to anyone looking for great service and a water system that doesn't take up aloy of space. read more

I have never liked the taste of San Antonio water and was constantly buying bottled. We recently replaced our traditional water softener with a Puragain System. I am happy to say I no longer need to purchase bottled water for everyday use. As an added bonus the system also takes up way less space than the water softener that we had previously installed. read more

I want to underscore the professional work performed by Ray Garza on our 1 year anniversary with the Puragain house and RO system. Ray was able to diagnose and explain everything at all times. He has a superior work ethic and extremely friendly! Great person, talented and we are happy with our system. He is my go to person! read more

I had a really great experience working with Dwayne and his install crew out of the San Antonio office. Puragain Water came in at a very competitive price compared to the traditional competitors. Everybody I spoke with was very responsive, helpful, and honest. I will refer friends, family, and clients in the future. read more