The appointment started out easy enough. The reception area was calm and I didn't wait long. The assistant who brought me back went through the basics and asked about any changes since my last visit. They were pretty focused on their routine and didn't talk much, but they got through the information clearly. When the doctor came in, they asked detailed questions about what brought me in. They seemed to want to get a full picture of what was going on and weren't just jumping to conclusions. I liked that they took time checking the physical signs and followed up with questions during the process. They gave me a few suggestions to try and explained what to look out for moving forward. It was a decent visit overall. Nothing too surprising, but I left feeling like they covered what needed to be covered. read more

Long overdue review, been going to this absolute gem of a spot for 4+ years and all of my family members do as well. 6+ people in my family and I believe they will all stand by the fact that this dentist experience has been the best we ever had in our lives. The front desk is always smiling and cracking jokes as well as super efficient in getting you in and out of the door as well as scheduled in as fast as possible. If you are looking for the type of care that is catered to you and they talk you through the motions of whats going on this is the place and they always make sure you feel comfortable even in the smallest procedures like an x-ray. I could write an infinite essay on this place, if you are looking for a primary look no more! read more

Fantastic dental practice! Everyone from the front desk to the hygienist and the dentist was friendly and professional. My cleaning was thorough and comfortable, and they did a great job explaining everything. The office is spotless and well-organized. I've found my new favorite dentist! read more

Dr. Alan Poon and his entire team are THE BEST! I've been coming here for about 4years now. The entire process from scheduling your first appointment to finishing your cleanings is super easy and pleasant. The moment you enter, you are greeted with the friendliest staff in the world! Once you're checked-in, a dental hygienist does the routine cleanup and X-Rays (if you're due for it). Finally, Dr. Poon does the final examination and provides feedback. I've never had to wait too long and they usually see you at your exact appointment time. I love how everything can be done on your personal account on their website -- book appointment, check payments, etc. You can also email or call them and they respond very fast. The front desk staff are also very knowledgeable and can answer all my insurance questions promptly. COVID review: they enforce social distancing, check temperature, and had good air flow. I felt very safe being there. read more

Alan T Poon, DDS - COVID measures - General Dentistry Near Me - Sunnyvale, California

He has never offered unnecessary procedures. He pays attention to even the smallest details. The work he does does not need to be redone. The prices of the service are known in advance and there are never any "surprise" bills. I have used his services with "in network" and "out of network" insurance. I use Cigna insurance and his services were the cheapest I have ever received here. Unfortunately, because my insurance changed again and by their rules I only have to use an "in network" dentist, I have to look for another one. I am hoping that next year my insurance will change so I can go back to Dr. Poon. Thank you very much for your service! read more

My family (Mom, Dad) and I have been going to Dr. Alan Poon's office since he began his practice.  We used to go to Dr. David Poon (his father) in the same office. Both wonderful dentists.  Dr. Poon's office always does a wonderful job.  The hygienist cleans teeth very thoroughly (spending about an hour cleaning with the doctor doing the final check.)  Dr. Poon explains each procedure very thoroughly while showing you the issue on the xray.  He leaves the ultimate decision up to you.  The front office is very kind, willing to work with your schedule and they explain the costs if you need a procedure done.  I had major dental pain and had to have major dental work done and he always returned my calls  and emails quickly.    I recently brought my 7 year old son here, and they were great with his first cleaning too.  Highly recommend Dr. Alan Poon and his office. read more

Awful! He will make sure you pay for sth before you leave!! He asked me for a 3D image that ironically is not covered by insurance and he demanded, but guess what! After the image(which I am not even sure if he saw it!) he came back and talked through the primary x-ray of my teeth explaining that the root is too weak to be fixed and I need to take it out. Don't expect a good manner from the dr nor from the assistant! read more

Dr Alan Poon is the best. Great dentist. Never offers procedures and treatments that are not needed. Something I value very highly. Unfortunately my insurance situation has changed and I have to find a new dentist. The struggle is real. read more

Best dentist I have ever had!!! Honest and very thorough! I 100% recommend. Everyone in the office is professional and kind.

I've been coming to Dr. Poon for the last 5 or 6 years. A friend of mine referred him, and boy, am I glad he did! Even when I was living in San Francisco, I'd happily make the drive down to Sunnyvale twice a year to see him. Dr. Poon is incredibly patient and helpful with all my teeth problems (or lack thereof). He explains exactly what he's doing, which goes miles in setting expectations and in putting my nerves at ease. But what I think what I've appreciate the most is his great self-care advice to help me keep my teeth clear of any cavities and to keep my gums from receding prematurely (which I guess I'm genetically predisposed to). Also, he gave me great advice on how to keep my retainers clean, and I haven't had crusty white retainers for years now. You'll have to ask him for his secret ;) I would highly recommend Dr. Poon to anyone and everyone. But hopefully not too many people, otherwise I won't be able to get any more appointments! read more

This review has been long overdue... over 20 years outstanding! I've been coming here ever since I was a kid and have had the honor of retaining the "best teeth in the fam" award courtesy of Dr. Poon. Never had a cavity, yo! *pats self on back* There have been several changes over the years, all positive... Then: Older, clunky equipment, outdated interior Now: A more modern office with the newest dentistry tech. Did you know you can now review your x-rays - seconds after it's taken - on a fancy computer as Dr. Poon explains what's going on? Super cool. Then: AWESOME treasure chest with cool prizes for kids... PLUS the receptionist carried cute shiny rings to give out to the girls. I remember collecting one of every gem color after each visit. Now: My prize is a clean and healthy set of teeth... no need for those sticky wall clinger toys anymore! Then: Appointments were kept track on little business cards that could get lost, or post cards were mailed out to your home address as reminders. Now: If you're in their email registry, the office will send several reminders for your appointments. You can also get text notifications on your cell phone. This is the future! Then: Dr. David Poon was head chief dentist. Professional and kind. Now: His son, Alan, has taken over and is just as amazing. Both are very personable, and they are extra thorough by walking through what they're doing to get you those pearly whites! In fact, all the staff are knowledgable, friendly and easy to talk to. Even after I've moved out of the Bay Area, I will continue coming here for my dentistry needs because the service is so top-notch. read more

I usually go back home in Nor Cal to do a teeth cleaning during the holidays. Not sure what it is about home and clean teeth. I tried to book an appointment with Dr David Poon but he had no availability during my stay so they suggested I go with Dr Alan Poon, his son. I wasn't sure what to expect but it went as perfect as a dentist appointment could go. When we stepped in, Alan told us about the updates they had made to the offices, and the remodeling and new machines him and his dad had added. New machines are always good since you don't want them sticking old bacteria infested crap in your mouth. The assistant ushered me off to take photos of my teeth with these new machines. They are pretty good about telling you the costs up front and if your insurance covers it or not and my PPO did, but just be sure to ask just in case. Alan looked over the xrays and verified that everything was according to what my last dentist said. Then, he did the cleaning himself and was super thorough and gentle and made sure to explain everything he was seeing. I think the explanations were key for me since you never really understand what the dentists are telling their assistants and you always feel like you're being duped. Rest easy, no crazy recommendations (true story, a doctor had once recommended $10k worth of treatments for me). He makes you feel very comfortable, and provides good explanations and tells you areas you should watch out. Definitely recommended. Also. Ladies. I believe the good doctor is single. read more

I have been a patient here for the last 5 years. I couldn't be happier. The staff is incredibly kind, on schedule, takes the time to answer all of my questions. I have even seen improvement in oral health since being seen by Dr Poon. Also - the office staff are easy to communicate with and scheduling/changing appointments is easy. Never had any issues with billing or insurance, either. Thank you! read more

Perfect dentist whom you can trust I am visiting him for whole family dental care from 3 years atlest and found very knowledgeable Dr or hygienist will never push you for any treatment that can wait Staff is awesome making it one stop care for family You know what kids like it there as well read more

Our dentist retired several years ago and we have been on a quest to find a good one that we can stick with for as long as we remain in the Bay Area. After going through two horrible dentists and experiences we would prefer to forget, Dr. Poon was recommended to us. My husband checked with our insurance company and they gave him an exceptionally high rating, so we decided to have a our checkup here and see how we felt afterward. Our conclusion is that we have found our next (and hopefully final) dentist. The cleaning was very thorough and Dr. Poon was very nice and explained everything in a way that I could completely understand. The office is small and the staff very friendly and helpful. Even the patients are friendly and talkative. They all sang praises for both Alan and his father, David. When my husband found out that they were both alumni from the same university, I think that pretty much clenched the deal (Haha). We've book our next cleaning together and will return in six months. As good as it gets! read more

Expensive. I just checked his rates, and per his staff Dr. Poon is $178 for a simple exam, basic X-rays, and a basic cleaning. Pretty expensive even for this area. I did not use his services. read more

I've been looking for a new dentist for a while, and I have finally found one! This office is tiny, but very clean and welcoming. The receptionist are personable and right away remembered who I was from speaking with them on the phone. Dr. Alan was cool too. Right away I noticed his perfect teeth haha, so I knew I was in good hands. He was also very nice and easy to talk with and helped me understand what was going on with my teeth. I LOVE their dental hygienist, Julia though. She was super meticulous, caring, and careful during my cleaning. I usually hate this process, because the water and suction tools are handled poorly. I always have my tongue or cheeks sucked up more than twice or feel like I can't breathe during the process. I even expect to get accidentally poked by their metal toothpick thing at least once, but with Julia, I felt like I could almost sleep through the process. She didn't need me to open my mouth super wide and I didn't feel any pain whatsoever, even though she dug under my gums at some points. She would always check-in with me, to make sure I was ok. (Super gentle, love her!) Definitely recommend them! read more

I'll be honest, I haven't been to the dentist in many years. The thought of going the dentist scares me. I think the reason is because of my bad experiences in the past. So, recently I decided to ask my family and friends to refer me to a good dentist in my area. One of my friends, who I really trust, referred me to Dr Poon. I was a little hesitant to go at first, but I really needed to see a dentist (bleeding gums). So, I decided to take a chance. Staff: My initial impression of the staff was that they were really friendly and helpful and made me feel comfortable. Facilities: I was pleasantly surprised to see the facility was modern and clean. Cleaning Process: Normally I experience pain during cleaning because of my sensitive gums, but Dr. Poon really paid attention to my discomfort and frequently asked whether I was doing okay. He noticeably tried to make my experience a pleasant experience. The only reason I give a 4 star is because I still hate going to the dentist, but I definitely will go back for my next cleaning. read more

I've been a patient of Alan's father for many years, and was nervous when I found out I'd be transitioned to his son. both Alan and his father have that rare combination of gentleness and thoroughness that is so valuable in a dentist. I cannot recommend them enough. read more

I just got finished with Dr. Alan Poon and I must say it was a surprising experience. Not that Dr. Poon was significantly different from most dentists, but it was that the small details ended up making all the difference in the world. First of all, Dr. Poon takes the time to explain to you what is happening in very laymen terms. I found that very refreshing and in a way very effective towards prevention. He has a device that has a camera which allowed me to see my cavity on screen. This effectively freaked me out but also makes me REALLY want to do something about it. Every step is explained so that you don't feel at all hesitant about the process and what's happening. I've always felt that the worst part of the dentist was not knowing what's happening in your mouth as the dentist is elbow deep into your business. All you're doing is staring at the ceiling. But with Dr. Poon I felt very engaged in the entire process leaving me less hesitant and exponentially more confident in the entire experience. One last thing is about the office itself. I was pleasantly surprised that the office did not have that standard "dentist" aroma. Good or bad, that "dentist" smell always alerted my gag reflexes. Dr. Poon's office has a very cozy and familiar feel to it. The office is tastefully appointed with what seems like all the new and cool dental gadgets which gives me a sense of confidence. Again, these are minor details but for me it leaves a huge impact on the my time in the dentist chair. I wouldn't say that going to the dentist is the bane of my existence like most people but i still don't enjoy it very much. The surprising comfort of Dr. Poon's office definitely helps ease that pressure of the semi-annual check-up. Anything that helps make a generally unfavorable experience much more bearable is a win in my book. Thanks Doc! read more

I had a great experience getting a cleaning at Dr. Alan Poon's office. Dr. Poon is very professional and has an excellent chairside manner. He explains to you everything that he does, e.g., going over your X-rays with you on the display screen and describing polishing of your teeth (apparently dentists always do this at your cleanings, but I didn't know it was called polishing - no one had ever told me). I really appreciated Dr. Poon's sensitivity to my sensitive teeth. He made sure not to apply water or air pressure to those tender spots and asked me throughout the procedure whether I was comfortable (which I was). I'm always afraid of having the cold water sprayed onto my gum line where my gums are receding - it's one of the worst feelings in the world. So instead, Dr. Poon asked Erica, my hygienist, to spray the water into my mouth cavity and let me swish it around myself. Wonderful solution! The water was also a good temperature, not too cold. The cleaning was very thorough. Erica prepared some mouthwash beforehand and placed it next to the chair so that I could rinse my mouth after the polishing. That was nice since the polish generally leaves a gritty feeling in your mouth. Lastly, Dr. Poon showed me proper brushing and flossing techniques, which I somehow did not know for my whole life until now. Call me a nerd, but I'm excited to apply what I learned! The office is newly remodeled with state-of-the-art equipment. All staff members were friendly and knowledgeable. For a good time at the dentist, visit Dr. Poon! read more

I needed to schedule an emergency visit (major tooth pain and used Yelp to find a well reviewed Dentist and ZocDoc to schedule a visit with Dr. Alan Poon. The office is new, the check-in process is smooth, and the equipment, including the Digital x-ray made this dental office visit excellent. Dr. Poon clearly described his diagnoses and the three options that were available to resolve the issue. He laid out the pros/cons of each approach and made sure that I understood the path of least resistance. Dr. Poon was able to abate the pain, and referred me to an Oral Surgeon to have it fully dealt with. Following my visit to the Oral Surgeon, Dr. Poon called that evening to see how I was doing and if everything went smoothly and if I needed anything. That's customer service. Will continue to bring my family to his practice. read more

Alan Poon is a good friend, which is why I was reluctant to use him as a dentist, but due to some embarrassing pain in my teeth, I decided to visit him during the holiday break. Alan did a great job keeping the appointment professional and did an even better job making sure I was comfortable and aware of what was happening. He also did something no previous dentist did for me, explain to me in general terms where the pain came from and what was needed to resolve the issue. Long story short, the pain is gone, and I will definitely be taking better care of my teeth. Thanks Alan. From a random office visit, I was very impressed with the way he handled the appointment and I will definitely be seeing/recommending Dr. Poon again. PLus the office facilities were super nice and updated. Dentist appointments are no fun, but it's even worse when you don't know whats going on. Alan made it bearable and did a great job winning over my trust. Good stuff man! read more

Dr. Poon was great during my first visit. He was very gentle during my general cleaning and answered every question I had. I've had bad luck with dentists in the past and was a little nervous before my dental appointment. He and his assistant are friendly and great at what they do. I will be going back in a month to get my mouth guard and a tooth filling. Not nervous at all this time! :) read more

It's been around 3 years since I became Dr Poon's patient and I can't be happier. He's an amazing professional with a super nice and positive attitude. Always explaining all the details of the needed procedure, making sure your teeth are healthy and you know how to take a good care of them. The team is great too, love coming there and seeing Mayra's smile and appreciate her help always answering any questions super quickly. Highly recommend to everybody! read more

This review is soooo overdue. Dr. Alan Poon is such a wonderful dentist! I first came to him for a second opinion after my last dentist told me I should have a root canal for a minor chip on my tooth (ludicrous!). Dr. Alan so impressed me with his level-headed exam, diagnosis, and treatment that I switched over to him immediately after. He's thorough, explains things really well, and really cares about his work and his patients. He makes conservative recommendations to truly preserve the health of your teeth, and doesn't pressure you into any of his recommendations. The office is clean and welcoming, without any unnecessary frills, and his treatments were all really affordable. I moved out of the area recently and very sadly had to switch to a different dentist due to the distance, but will happily and heartily recommend Dr. Alan to anyone looking for a dentist in the area! read more

I've had to move around a lot in my lifetime, hence been to many dentists. Had my first appointment for a routine cleaning this week. Dr. Poon was amazing, took time to explain everything and was very thorough. Front desk also had good communication before my appt and confirmed my Delta Dental insurance would cover everything so there were no hidden or surprise costs. Looking forward to my next appointment! read more

Just got done with my appointment and I gotta say I'm very impressed and pleased! I got here and filled out my paper work and was immediately seen by Dr. Alan Poon. He was very professional and super friendly! I got my X-rays done quickly and without pain, by the hygienist. She was super sweet and friendly too. Dr. Poon explained everything to me about my X-rays in detail so that I completely understood everything that was going on with my teeth. Also, I have a problem with my jaw where it gets locked if its open for too long or too wide and this is the very FIRST time that any dentist actually cared and made sure that i didnt hold my mouth open too long or too wide. I can't tell you how happy that made me because usually dentists in the past have told me that I just need to deal with it because the need my mouth to be opened wide! He made me feel so comfortable during the whole visit. He also showed me the correct ways to brush my teeth and floss just in case I didn't know (which also has not been done with any other dentist in the past they usually just assume you know the correct way and wonder why your teeth are bad haha!). I am so glad that I found Dr. Alan Poon as my new permanent dentist! If you're looking for someone that is caring, gentle but thorough, and detail oriented this is your guy! :) read more

Dr. Poon and Julia, the hygienist, are both very nice and skilled people. My wife and I have been going to their office for a year now and have been very happy. They never recommend unnecessary procedures, and are open and honest about your options. Highly recommended. read more

I saw Dr Poon for a second opinion on fillings performed by another dentist. Dr Poon was very kind, genuine, and thorough with his questions and tests on my tooth. If you're looking for an honest and ethical dentist, he is the one. Not to mention, the office staff are very helpful and always precise when working with insurance. I drove an hour and a half to see this dentist and it was well worth it. I only with I found his office sooner. Thank you! read more

I've been a patient of Alan's father for 25 years. When he told me that he was transitioning his son into the business, I was a little nervous. I've known Dr. Poon since I was 5 years old and it's scary to let go of that type of relationship. However, Alan has his father's gentleness and outgoing personality, so the transition was easy. Alan also has the benefit of having a completely remodeled office with state of the art equipment. His assistant took digital X-Rays and Alan went over each tooth with me on a big monitor that was within easy viewing from the dentist chair. He explains things well and strives to educate you so that you're motivated to be preventative at home. One of the best things that Alan learned from his father is to not do procedures that people don't really need. In other words, he doesn't try to artificially increase your bill the way many people do now in the medical profession. I look forward to Alan being my dentist from here on out! read more

One of my goals for the new year was to find a new dentist in the south bay (Cupertino / Sunnyvale area). A friend of mine, who switched dentists a couple months prior, recommended Dr. Poon's Dental office. I made the appointment online and everything was super easy. I filled out some paperwork at the office and sat in the chair for a cleaning. Dr. Poon was knowledgeable, gentle with his tools, and gave me a thorough and refreshing cleaning. I was very happy with the visit and I'm definitely glad I found a dentist I'm comfortable with! read more

I started out with the elder Dr. David Poon in 2010 and then transitioned to Alan. The transition was great and I feel safe with Alan. I had a complicated filling from my previous dentist and Alan called his father in for a 2nd opinion. He said that he was never too proud to ask his dad for extra advice. The two agreed that a further procedure would not be necessary at this time. When he filled a couple of cavities during the summer, he offered me a choice of silver or white fillings. I was surprised because most dentists no longer use silver. But he said that he still likes to offer silver as a lower cost alternative just in case. I was then emailed a detailed spreadsheet with the cost of both types of fillings and my insurance coverage to help me make a decision. The only negative aspects of the office are that billing can take months and some of the administrative staff does not speak English very well. Make sure to call in to ensure that they received your payment. Some of my checks were not cashed for an extended period. But I echo the previous reviewers in saying that Alan is very conscientious, up to date on current practices, and adept at explaining procedures in simple terms. Do not let his young age worry you. He is excellent at what he does and will not try to oversell you. His office will even offer discounted pricing to the uninsured for regular cleanings. Try out his practice. You will not be disappointed. read more

Dr. Poon has been providing great dental care to me. His cleaning is thorough (just like his father's), and his detailed feedback of my dental health is greatly appreciated. Also Dr. Poon does not recommend unnecessary work that other dentists were eager to push, and that is a great attribute of a competent pro. read more

Alan Poon is great. I had broke my front teeth for about the 5th time and they scheduled my appointment as soon as possible. My appointment was 30 minutes to closing, but he did not rush my teeth or reschedule another appointment. He stayed for about an hour after closing to make sure my teeth were properly fixed. It's been about 3 weeks since my teeth have been fixed, and I have no experienced any issues with it. Out of the 5 repairs for my front teeth, this bond repair for my teeth was by far the best. read more

Dr. Poon is a top notch dentist! As a patient, he catered to all my concerns and answered all questions that I had. All my appointments have been right on the clock, and I've never had to wait. Facilities and equipment are all very up to date, and assistants are very helpful as well. Dr Poon is highly recommended! read more

Fair, gentle, and not pushy about getting expensive work done. Highly recommended. Book way ahead of time he's popular.

I'll start this by saying I've had some very bad luck with dentists in the past. After one that botched my front teeth badly, I had found a biological dentist who I liked, but who retired last year. From there I was highly apprehensive about finding a new dentist. But I looked on yelp and on Zocdoc and a few other places and Dr. Poon was highly recommended. So I made an appointment for a cleaning just to scope it all out. I can't tell you how relieved I was to find that not only is Dr Poon a terrific dentist but he's also someone I would look forward to going to see. That is tall praise given my history. He is extremely thorough, and it's actually fascinating to learn what he teaches you when going through your exam. Really nice guy. Really good dentist. Very nice, clean, and modern office. Friendly staff. I highly recommend him. read more

Dr. Alan Poon is simply the best. He's taken up the task of repairing several of my teeth that another unskilled dentist severely messed up. This has required Dr. Poon's expertise and that of other specialists he's referred me to. We have made significant progress together. Also, he is very kind, patient, and compassionate. read more

I wish i had found Dr Poon sooner. I went to two other dentists first when i moved to the bay area. One did a bad job on a filling that left me in pain for weeks. I went to see another and still wasn't happy but then finally tried Dr Poon, and have been happy since. Great receptionist, easy availability, very helpfull and friendly, and most important of all the work he does is top quality! It's rare to find a dentist who you are happy to go see, but this is the guy! read more