I purchased tickets on Alaska/Hawaiian airlines website on Christmas Day 2025 for the end of the month and for January 5, 2026...the moneys were deducted within a week for both trips...NOW THEY HAVE A HOLD ON MY CARD FOR BOTH TRIPS TOTALING $554 WHY? WHY? WHY? Need this resolved immediately!!!!!!!!!!! read more

Pretty cramped leg room but the pretzels were nice. Staff were also very cool with two snack runs and two water runs. It does get pricier closer to the date of flight so book early. read more

I traveled back in October and now almost 2 months later, the miles haven't posted to my account. I called and rather than customer service handle the issue, they asked I email my concern. I emailed Alaska and the response I received was it would take 8 weeks to resolve. I have been with Hawaiian for over 20 years and never had an issue. I could always call customer service and get it resolved. Now that Alaska/ATMOS has taken over, it's difficult to resolve anything & their customer service is far from acceptable! read more

I like this airline. The planes are cleaned and the staff are courteous. I appreciate the special deals they have on flights, the ability to check baggage for free since I have their credit card and the low upgrade fees for premium seats. The HNL terminal is large and has enough seating for a sold out flight. read more

I've always found Alaska Airlines great to fly with so I keep on booking with them. While visiting my daughter in LA I caught a bad case of Covid that turned into bad bronchitis verging on pneumonia and I was in no state to fly on my return flight. After calling AA to explain they kindly let me keep my flight open ended, and when I was ready to return to Maui they got me on a flight fast. They went the extra mile for me and made sure they gave me time to recuperate. I also didn't want to bring covid back with me as we have a displaced family living with us in close quarters and once AA realized I was from Lahaina and that we were in tight living spaces they helped out enormously. Alaska have just always done the right thing at the right time for me flight wise, and their staff always give exemplary customer service. I'll continue on flying with them whenever I can :) read more

lousey lousey merge with these 2 airlines. phone numbers not working can't get customer service at all. now im on hold and they say wait time is 4 hours. really? too confusing to toogle back and forth between airlines just trying to get something confirmed read more

Worst customer service in the airlines industry. They merged with Hawaiian airlines and gave them a bad review. Over 2.5 hr wait to speak to agent and online chat never works! read more

Exceptionally long wait on Mileage Plus Atmos account line. The average wait time 40 minutes! I have never been able to wait until someone able to answer. Multiple calls over year with various problems. I am concerned of the merger Oct 1st. Will it be smooth? Additionally, flying to SEATAC via Alaska, with connecting flight Hawaiian requires 3 shuttle transfers to gate. I am so used to Hawaiian service and mileage plus program. Hawaiian has always got it right. read more

Two round trips to Hawaii during the pandemic before most people vaccinated! Traveled April 9, April 17, May 1, May 8, 2021 after being fully vaccinated March 19. Paid $20 to get a Cityhealth covid negative test result within 72 hours of departure, and load onto Hawaii safe travels web site. Took a screen shot of the generated QR code onto my phone. All passengers must wear masks throughout the airport and on the plane in CA and HI. I wore an N95 mask, and wife wore both an N95 mask, and a cloth mask underneath. Note that sterile paper and cloth masks are designed for short term use, and are compromised as soon as they retain any moisture, from sneezing, coughing, perspiring, or food/drink stains. On all four trips, Alaska Airlines allowed the middle seat to be occupied, despite CDC recommendations that middle seat be left vacant to diminish the spread of covid. In all four trips our middle seat was vacant, as we are frequent fliers, and can sit in emergency exit rows without paying the $100+ added cost. On April 17 trip, 157 of 159 airline seats in the 737/800 occupied. April 9 trip. Passenger wearing a veil, hanging from above his nose and mouth, but open at the chin allowed to board at the gate. It helped that he was first class passenger. Man sitting in row in front of me had his mask under his nose much of the trip, with his 9 year old son having his mask under his chin, while munching on snacks the entire trip. Airline only serves two 5 ounce cans of juices and two 1.5 oz bags of salted snacks the entire 6 hour trip, so everyone brought their own snacks to munch on, having to take off masks while doing so. No full meal service for economy passengers, and take out bag lunch for first class passengers. On landing at Kona airport, had to take a second covid test, a rapid antigen test at the airport. Fail this test, and you have to take a third covid test, a PCR test, and quarantine 3-4 days in a designated quarantined hotel at your expense, even if the results come in before then. On the May 1 trip, I mistakenly erased my screen shot, while enlarging the QR code for the airline personnel to see. Fortunately they had internet service at San Jose airport, and was able to retrieve the QR code from the Hawaii safe travels web site. Was given a Alaska Airlines Hawaii safe wrist band, enabling us to bypass the Honolulu and Kona airport covid security, closely escorted by airport personnel the entire time. May 8 trip. 18 month unmasked girl across the aisle has on and off screaming tantrums the entire 5.5 hour trip back to San Jose, despite the frantic efforts of the apologetic parents to calm her down. Dean C of San Jose, look what you have to look forward to for your 18 month kid! read more

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Draft: Alaskan airlines So we had the total displeasure of flying Alaskan airlines home to Hawaii from San Diego this past Sunday. I want to preface this review with the fact that I am very sensitive to how I am treated by an airline considering I'm an older gentleman with a family and come from very limited financial roots. My wife and I earned our way to first class and since I really don't like to travel (mainly due to the totality of the shitty experiences I have had doing it) I am committed to dedicating my resources to having the best travel experience I possibly can. Over the years I have traveled American, Delta, Southwest, and Hawaiian. Hawaiian has always been the consistent deliverer of not only quality service, but, on time arrival and departure, convenience of everything, and a level of service matched by none. Hawaiian does it so right I have found myself abandoning several thousand American miles and dedicating to Hawaiian only. Well, I found myself and family needing to get back to Oahu on a certain timeline and booked Alaskan First class. Wow, what a disappointment. Alaskan absolutely sucked in every way, level of service against Hawaiian would be Hawaiian 10, Alaskan -1, first class accommodations Hawaiian 10, Alaskan -5, and the list goes on. Not once did the Alaskan Halibutts ask anyone if they wanted anything. Anyone, and I mean anyone, that would support the merger of Hawaiian with Alaska Airlines merger is an idiot. If you own Hawaiian stock and this goes through you better be prepared to own a small slice of a shit ass airline as this is a joke compared to Hawaiian. Me, I'll never leave the islands again if this goes through. Alaskan airlines sucks read more

I'm going to have to say that every time I have had a change, made an error in my booking customer service has accommodated me with no or little charge. Customer service is always excellent. Flight crew is fantastic. read more

Flying is smooth as always but services have declined. A flight going to Hawaii for Seattle, no WiFi service or even movies or screens to watch movies on the plane unless I have my own. But what if someone doesn't? Always bring a book if I may advise. It can be quite challenging unless one is a sleeper. I am not. Anyway, no meals provided. Only twice of beverages during the flight or one service if your name is lucky. Price for our flights this time was cheaper than usual-thanks to frequent flying and mileage. Staff not looking too shabby but not enthusiastic either. What's happening? Alaska was the top of my list for years but is moving downhill surely. read more

Was on the phone with Customer Service for over 1 hour just to link my Hawaiian Airlines mileage with Alaska. Absolutely ridiculous!! It's still not done. After being on the phone with a rep for over 1 hour, she tells me to leave a call back number for someone to call me back. Really? The future of this merger looks very bleak. read more

Will definitely fly Alaska Air out of Honolulu because they have top notch customer service at check in! We haven't traveled much in the past year so rules and regs have changed. Trina helped us and 1) figured out that I had inputted something incorrectly and that's why I didn't have TSA pre check and 2) let us know that we can no longer print bag tags at home so quickly did it for us! All with a smile, speed and professionalism! As I get older and realize I'm not as sharp as I used to be, customer service is key for me! The boarding, the flight, the in service flight? All good! Friendly flight attendants and onolicious butter pretzels with the complimentary drink service! read more

Ever since Alaska bought out Hawaiian Airlines been having problems with Alaska and Hawaiian Airlines website and getting answers for help Been a loyal customer with Hawaiian Airlines over 50 years growing up in Hawaii. Now you cannot even see the seats that are open until you purchase your ticket..... I want to see options between different flights and days, trying to choose an empty flight so my family can sit together. Have been Pualani Platinum for over 18 years and now I don't even want to book flights and instead of getting better with a bigger company to help support, it got worse. I just booked flights for our daughters to join us on the mainland in March and it took over 2.5 hours because it kept sending to me to different choices and yet wouldn't take the Hawaiian credit card, but the Alaska Airlines credit card worked????? Then after another frustrating using their website and app, finally got it booked. Then Alaska sends an email for please complete survey. I started it and put both first 2 questions the lowest score and then when you press next button, it doesn't move forward. Tried it 3 times, and then changed to middle score it goes through. WHy ask for help with survey if you do not want to hear the truth. I am sad that Hawaiian website and app is horrible from what it was. Feel like Pualani platinum is not worth and better to find another airlines who wants our business and treats us nice read more

Girl at the front desk on 6/7/24 6 am shift Was not helpful, horrible attitude and would not help me in any way. She sucked i was trying to rebook my flight with her and she gave me the wrong information. I ended up jus rebuying the flight but her job is to help me rebook. Fr sis u da worst go work sumwhere where u dont gotta talk to people if u cannot put ur best foot forward read more

We are extremely disappointed in Alaska Air. our trip from Seattle to Hawaii was okay but not great. we splurged for 1st class because we were flying a very late flight. in fact both legs were late departures arriving at midnight and 1:00am respectively. On the flight from Seattle (3/9/24, 7:35pm) our hostess was more interested in flirting with young guy in cowboy hat from the rear of the front then taking care of passengers. No hot towels. Maybe those went with Covid. Food was terrible. From Honolulu to Seattle, first we were informed there would be no inflight WiFi - no entertainment's - strike 1. Then we discovered there is no Alaska lounge in Honolulu. Strike 2. Then the flight is delayed by over one hour and we can't understand a word the person is saying over the microphone. It's just all muffled. It doesn't project over ambient noise. Strike 3. Already 3 strikes and have not boarded yet. read more

Alaska Airlines - Not a positive experience on Alaska this trip. - Airlines Near Me - Honolulu, Hawaii

I thoroughly enjoyed my flight from Honolulu back to San Francisco on Alaska Airlines!! I always like they have assigned seats. The plane was on time, loved that they had plug in ports behind every seat for your phone or iPod. Decent legroom, even in coach, I was very comfortable. Some airlines have severely limited room in coach (I'm not gonna dime them out, at least not yet). I always bring my own snacks and water with me when I fly, so I don't bother with theirs. Alaska is one of my favorite Airlines, consistently good. read more

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Flew in first class from POR to LAS in April 2024 when a flight attendant threatened to pull back the plane and prevent take off, because the passenger seated next to me said something she didn't like. I submitted a complaint in May, and received an automated response from "Alaska Cares" customer service. Did not hear anything, so I resent my complaint in June! Then did not receive another response that AC isn't privy to any reprimand or action and can't divulge any information. They closed my case, because they didn't want me to bother them. REALLY?!!! Perhaps, if they cared they would keep the customer informed. Sad to here that the merger has been approved read more

The best Alaska Airlines flights have Hawai'ian based crews. To pick up a thread from some other Yelpers, I was on the other end of the coach passengers using the first class restrooms problem This isn't an Alaska Airlines flight crew fault, this has to do with how the planes are set up. There aren't enough toilets for coach, so on a long flight especially the crew has no choice but to let some spillover occur. Maybe "spillover" was an unfortunate word choice but you can probably understand what I meant. And of course for whatever reason, passengers from the hoi polloi class do like to take walks back into coach where it's already too crowded, we are packed in at a level that would violate the Geneva Convention if we were prisoners of war. The airline industry is in a rapid race to the bottom in terms of passenger comfort and services, and I think we passengers have to accept the blame that is our due as voters in a democracy. Whether we can afford first class or not. President Nixon and a small number of others worried about what would happen to air travel with de-regulation and reduced federal subsidies and yet supported de-regulation anyway. Not to say that there were some serious problems that needed fixing with the industry prior to the bipartisan deregulation bill. Initially the new Federal law resulted in lower rates, more competition, and safety didn't suffer but eventually cost cutting became more and more aggressive, mergers and acquisitions led to an actual reduction in competition (other than to cut services and costs) and thus we are here where Alaska is only marginally better than the other airlines and none of them are enjoyable to fly. But like I said, it's going to be better if you can ride with a Hawai'i based crew. read more

Alaska Airlines - Empty understaffed - Airlines Near Me - Honolulu, Hawaii

Another round of disappointment for check in service from Alaska. Make sure you allot time to take this into account. For reference, the elite line is no different than regular drop off. read more

Alaska Airlines - Another disappointing round of service for Alaska - Airlines Near Me - Honolulu, Hawaii

I needed to go to Hawaii for a friend's wedding. Luckily, I had a companion credit for signing up for the Alaska Airlines Credit Card. I booked a roundtrip flight for me and the roommate about six months prior from San Francisco (SFO) to Honolulu arriving in HNL on Thursday, February 28th at 1:10pm and departing on Tuesday, March 5th at 5:40pm. Due to the companion credit, my flight was $426.60 while the roomie only cost $46.60. Not bad for two people to fly to HI. And I got free baggage with the CC as well. The flight itself was fine. We ended up in seats 18A and 18B for both flights. We were in a Boeing 737-800 for both ways as well. On the way here, I participated in their beverage service. Got a Starbucks Pike Place Roast black coffee and a Teavana Radiant Green tea. They also gave us a Biscoff cookie as a snack. On the way back, I slept basically the whole entire time. And there was no one else in our row, so I was able to stretch out and lay down. The airline itself is fine. I can't recall if we had entertainment consoles at our seats, but I had my phone and tablet, so I was entertained either way. My only complaint about booking with Alaska is our flights completely changed. When I booked them, we were scheduled to arrived at 9:10pm and leave at 3:35pm. I liked the change in the flight here as we had more time, but the flight back got us home super late. I know something similar happened with a coworker and my parents, so be wary booking with them. The flight times may change. I used to fly Virgin America all the time, so Alaska isn't quite as enjoyable in my opinion. But with the companion pass flight price to HI, I'll take it. read more

Alaska Airlines - Starbucks Pike Place Roast black coffee, Teavana Radiant Green tea, Biscoff cookie - Airlines Near Me - Honolulu, Hawaii

Very satisfied with our experience with this airline. Flew from San Diego to Honolulu, moving to the island with dogs. Which is an undertaking within its self. We were moving with two checked bags, two carry on, each allowed personal item under seat. Plus we brought my bike in bag, priced as luggage (they don't charge as much for sports equipment) and a large tub up to 100 lbs. the fee was very resemble for all of this. To top it off we were flying with two 65 lb dogs in crates in cargo. Just the act of bringing dogs to Hawaii requires a lot of preplanning. They had special check in for those flying with pets and oversized luggage. The employee was very nice and helpful through out the process. Alaskan also is very reasonably priced for the dogs compared to other airlines. Once our dogs were checked in we actually could see them load their crates from the waiting room. The staff who did this seemed very gentle moving their crates onto the belt. Once plane and everyone seated, flight attendant brought tags to us that dogs were loaded. Flight crew were friendly on flight and all together smooth. All our luggage arrived quickly including oversized on handcarts. We picked up our dog same day at airport quarantine offices of the Department of Agriculture. Our dogs were fine and happy to see us. read more

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Staff was great. Had some turbulence when we got closer to the island. Overall good experience. I have flown many different airlines and feel this was worth the price! read more

I agree with another reviewer. We flew first class and people from economy were using the first class bathroom the whole time. I've never experienced this with other airlines. Why pay for first class when you don't have your own bathroom to use for first class? The attendants don't enforce that economy flyers use the economy bathroom. That being said, checking in at the airport we found they had a lack of employees at customer service. No one at the first class checkin... The food was better in first class than United, but this was the first time I've ever flown Alaskan. It's going to be my last. Customer service from the staff is bland and dry. Flying on this plane really reminds me of riding a Grey Hound bus... just saying... read more

Every customer service person I've met except the wonderful pilot with a nice sense of humor and disposition, has been cranky and pushy. Rush rush rush. I'm in first class and have ZERO special services. They talk so fast you couldn't understand Anything. Never fly Alaska!! read more

Four flights with them two long legs six hours each. One of the legs was the best customer service but I was beyond cramped. For that long of a flight upgrade to premium or first class for sure. Plus they give you a snack and a drink. If you go to premium you have unlimited drinks. On one leg the flight attendants were very interactive and came through twice. On another leg the guy on the mic was snarky and pretentious and somewhat rude. Worst part but not their fault. I got Covid---i knew it may be the lady right next to me had an ugly cough and no dang mask!!! So I went to Hawaii and ended up quarantining most of trip. WiFi is free and they do provide a few free movies. Flight back i was smarter and took NyQuil so i could sleep and not stress over proximity of people next to me Also I did upgrade butttt get this I couldn't check my luggage in more than four hours before flight. My friends and i were leaving at different times so went to airport early but couldn't check in. Sooooo I would never say never but they will not be my first choice it would have to be significant money savings for me to ever fly them again... read more

Alaska Airlines - Midday shut down - Airlines Near Me - Honolulu, Hawaii

Flight attendants were rude and they wouldn't stop talking. We rode the red eye and they just kept talking super loud. One of the flight attendants got annoyed that I consolidated my trash and gave it to them. They suck read more

I can not say enough about the two ladies at check-in this morning. My family of four plus a dog, are moving from Makakilo on Oahu to Clarksvilles, Tennessee. Obviously it was a stressful and emotional morning with a lot of moving pieces, 7 big checked bags (including our dog in his crate). Plus we each had a backpack that was full and all the emotional 'baggage' as my kids were said leaving. The ladies that helped check us in, process our dog and the guy that help move our dog through the TAA process were absolutely amazing and made things a lot better! THANK YOU ALASKA AIRLINES!! **Update** 1 of the 2 ladies that helped with our pet also checked us in at the gate. Her name was Alzie! THANK YOU ALZIE!! read more

I was pleasantly surprised by Alaska Airlines. We used Alaska Airlines for the first time in December to fly up to San Jose. We have always flown on a different airline and we had issues with that airline the last time we flew. Alaska Airlines is organized and their check in is so much faster than the other airline. We were in and at our gate in no time. Last year it was chaos and we had to stand in so many lines just to get to the gate. We get to the gate and they tell us that our flight is delayed. We were a little bummed but because the winds were so high that day it made the flight a less than five hour flight, so it was fine that it was delayed a little. The most surprising part of the wait was the pilot. He also was waiting for the flight to come in. He got on the intercom and assured everyone that the plane was coming in soon. Then he went around the whole gate to go greet everyone. I was shocked. I've never been at a gate and the pilot comes by to make small talk. It was pretty amazing. He went around and was friendly to everyone. Then when it was almost time to board, he got on the intercom again. What a nice way to start a trip. Just from that gesture from the pilot, it made me feel like Alaska was such a wonderful airline. I looked at my husband and was like "is this how Alaska Airlines is?" I was in awe that whole plane ride. Our flight back to Honolulu on Alaska wasn't the same but it was okay. I enjoyed my experience with Alaska Airlines and I hope to fly with them in the future. read more

Definitely an understaffed team at Alaska Air HNL. I don't know if it is cost-cutting or finding people but the team there struggles to get folks into the air. It doesn't help that strikes, lower aircraft reliability, and rapid expansion make their jobs harder every day. I've had a few flights go sideways there but I know they are trying. HNL is an important hub, give your folks a little help Alaska! read more

ROHJ was our customer service rep who was extremely rude the way he spoke to the customer that was in front of us. He got upset because the customer didn't understand what he was saying poor customer service. read more

We live in Hawaii and have been frequent flyers on the local airline. We saw the service level going down a few years ago and the milage plan benefits reduced. We made a an effort to try the competition and were very pleased. We have been MVP level flyers for 6 years now and still enjoy flying with them. My only complaint is that the flight attendants don't pickup trash on the floors and sometimes the lavatories are not checked. We haven't seen this problem when flying in first class. read more

They are not handicap accessible/have no options for assistance. At curbside in SD, I asked for help on behalf of my mother and three different employees said there are no options for assistance. read more

I will give 5 stars to Alaska airlines for the best airline specially for flight 850 bound for Hawaii date 10/27/2023. You guys are the BEST!! stewardess Cathy thank you for taking care of us and our pilot ‍ read more

Alaska Airlines - Airlines Near Me - Honolulu, Hawaii

Never flying Alaska again. Flight 845 from Seattle to Honolulu. My son and I were seated next to each other (18A & 18B). Right when we were boarding group C, I see a notification on my phone that my 12-year-old son was moved to 20F. I go to the gate desk and all she tells me is they'll try to get us together but to board the plane anyway and sit in the seats we had now. No apology, no admission of any mistake on their part. So we go to scan our tickets and the gate woman says it shows that we already boarded. She tells us to just go in and we'll figure it out. But I asked what do I do if these seats are taken? Same response that they'll sort it out. Needless to say, we had to wait in the back or the plane because someone was in my son's seat. I see there's a woman and boy in row 18. No one's in my seat 18A, but she's in 18B, (my son's original assigned seat) and next to her in 18C is who I assume is her son (who is maybe a year younger than my son, maybe 10). So basically, they took my son from his seat and placed him 2 rows back in 20F so this other mom and son could sit together. At this point, I'm beyond frustrated and livid. They took my son out of his seat so this other mom and son could sit together. Then I hear from friends who were on the plane that the flight attendants were shaming me for being upset The only crew member who showed a bit of kindness was the male flight attendant. He knew my situation and did try to offer me food/drink. I was just too upset to accept. I understand mistakes happen, but no one apologized or took ownership of their mistake. Shame on you for compromising one family to accommodate another, for finding out from a notification on my phone well into the boarding process for not even admitting to any fault, and for shaming me in front of other passengers for a mistake they made. I surely didn't change my son's seat - you did. What makes this experience exponentially worse is my family of color was separated so a white family could be together. Alaska airlines, never again. read more

By far is the worst airlines. Went with them first class, the head stewardess half the time of the 6 hours flight with mask off. What's worst, they let other passenger to the first class. I don't mind, but the guy chitchatting with the head stewardess without mask for 30 minutes, getting alcohol and stuff. Will not fly Alaska anymore. Even without COVID, there should be a stern policy to be followed. If that heas stewardess keeps doing what she's doing, it is jus a matter of time before it ends up in youtube. read more

I was a WRECK for weeks leading up to my flight because we were moving my dog to Hawaii from Colorado. The crew with Alaska was great. The main thing that made a difference was the card they give you stating your animal is on board. It's a small thing but it's makes a huge difference. read more

Alaska Airlines - The tag they give you before take off :) - Airlines Near Me - Honolulu, Hawaii

Just received an email about purchasing miles. 60,000 for $1182.50. Terrible offer! I looked at booking a round-trip (Honolulu-Seattle) with miles. (50,000 + $12) Same flight cost $500 (cash) read more

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I am going to give Alaska Airlines a good plus. I didn't expect the legroom in economy seating. It was much larger and spacious than cheap United. I was able to fit my murse under the chair and have foot room for my feet too. I found the flight crew to be friendly and engaging. When the drink cart went trough twice, they asked kindly if anyone wanted anything. I didn't care for the 3 seats on the window side plane configuration, but what can you do about that. Overall it was a pleasant flight. No wrongs on both flights. With more leg room in economy than cheapy United, I may have to used Alaska again. read more