Lots of construction these days (Sept/Oct 2018). Hopefully they can get all aspects of traffic better managed. Cars, shared rides, and aircrafts already have enough issues getting around. The in-flight Alaska crew are polite and have their just-above-budget service down packed. The hiring department could have done better on diversity. Even diversity of hair color would have been nice. It seems 10-20 years ago everyone had do have blonde hair and be a woman. The crews are older now, so they even look ageist. Thankfully Virgin America will soon be all mixed in. They offer a healthy helping of diversity on all levels! #MakeItPurple read more

See all

In my eyes this Airline gets 5 stars. I continue to be impressed by the efficiency of your process! From checking in, to receiving my bags, Fantastic! The reps at the counter were very friendly and always helpful...heck, even funny at times! I must admit the most impressive thing so far has been how those self-check in kiosks help reduce the wait time to have your luggage checked in. At SEA in particular, the line moved pretty swiftly (except not as fast due to some older folks that didn't quite understand how the machine worked). Aside from that, you just grab your bags and ticket and just show your ID....and just like magic, your bags are gone ready to feed the plane. I'm even more impressed at how fast the bags came out during our arrival a few days ago. Kudos to you guys! The planes themselves are pretty clean for the most part, and your airfare is reasonable. These guys are slowly but surely putting AA and US Airways to shame. Your customer service and efficiency nail it! Thank you for making my travel as hassle-free as possible. read more

Alaska Airlines - Even the ramp agent de-icing our plane is smiling. - Airlines Near Me - Seattle, Washington

I think all airlines have their issues, I mean stuff happens but why does it happen ALL THE TIME with Alaska? The customer service is garbage, the flights are cancelled more often than not, the planes aren't maintained properly and the company lies to you in order to get you to buy the tickets and then mix up all of your plans. I know other airlines might cost a little more but avoiding the "bait & switch" along with this kind of stress is worth the extra money. This is the fifth time this has happened to me and this trip alone there have been multiple "mishaps" as they like to call them. I wasn't going to write a review but enough is enough. read more

In Cincinnati last night I had the worst possible ticketing agent, when I asked for her supervisor Taylor it went downhill, she should not be in customer service. I've been MVP GOLD AND MVP for many years. She treated me like go find a new airline. Refused to get me a higher level manager. 2 weeks prior I flew round trip to Dulles, in a week and a half I fly to NYC. She basically told me that she's the only one who knows anything and all the other ticket agents around the country are idiots. She's a very bad representative for your airline. She was not wearing a ID badge and had no business cards. So I really don't even know if she was who she said she was. Never in my life have I been treated so poorly by a company I've spent so much money using. read more

Just as with our flight to Seattle from Las Vegas, this was a poor "first class" experience. I do appreciate the free lounge access in the club room and took advantage. Unfortunately only the cheap stuff is free, the "good" drinks are all $7 which I find ridiculous in an airline lounge. Once again a pre-departure drink service was not offered after boarding. I guess this is an Alaska thing as American, Delta and Hawaiian all offer it. Our reservation said "lunch" under meal service so i did not bring anything on which was a mistake. They offered a very small chicken salad which was more of a side salad. The chicken was overcooked and dry, even with the dressing on top. No warm bread, no appetizer, no fresh baked cookies or gelato as their website boasts about. The leather seats were large and comfortable but other than that a disappointing experience. Alaska is far behind its competition in terms of first class service. read more

Alaska Airlines - "Lunch" menu. More of a small snack. - Airlines Near Me - Seattle, Washington

See all

We always pick Alaska Airlines when we travel. Booking online is easy. Discover is an accepted form of payment for tickets, luggage, food/drink items and entertainment devices offered on the plane. Baggage can also be paid for online. Each bag costs $25 as long as the weight is 50lbs. or less. Each person is allowed one carry-one. Our luggage has always arrived safely with us at our destinations. Departure and arrival times have always been timely. Snacks and food options were offered twice each way, to and fro during our most recent NOLA trip. Entertainment units can be rented for $10 to watch movies on to help pass flight time. read more

See all

I absolutely love Alaska! #iflyalaska Since I travel a ton for work I use this carrier as much as possible and really enjoy the perks that they offer for MVP Gold. Sea-Tac has some issues lately with keeping things up and don't always make it easy to get to gates etc but the airline itself is fantastic. Quality of the planes, great pilots and flight attendants and ease of booking. You won't get super fancy meals or personal TV's in First class like some but it is always clean and comfortable. The only issues I have had is waiting on the tarmac when we land for sometimes up to 90 minutes. Mostly between Seattle and Hawaii and especially if flights are early to land. I understand that gates can be limited but in Hawaii I would love if they could deplane outside and let you walk in since the weather is usually nice and after being on a flight that long it really sucks to wait even 30 minutes to get a gate to deplane. Other than that, it is a great airline and hopefully they can get more baggage handlers and the issues at Sea-Tac fixed so the airline can have an easier time! read more

This airline sucks. never flying again. I had so many problems and it nearly ruined my first trip to hawai'i, not to mention my flight experience was less that adequate. I tried to put 0 stars but the lowest I could rate was one. read more

Fantastic local airline... Lots of route up And down the West Coast and with Hawaii added, well this is my airline of choice.. It's nice they have some other east coast routes because it increases my mileage program. Now the gem of all route is the Seattle to Austin, TX. You arrive just in time for dinner and leave after late lunch off BBQ! My O'my! See for yourself. read more

See all

Flight 1095 SMF-SEA The airplane was new, the seats in economy class were comfortable. Charging ports and pugs were available. A non alcoholic beverage and pretzels were offered. Stewards were very nice and the counter staff in Sacramento nice. However; there were only 2 employees staffed at the counter and it was busy. I had to stand in line twice because my birthday was incorrect on the ticketing end and was caught later at the TSA counter and not at the airline counter at check in. Anxiety was definitely felt by my travel companion who needed a care giver and waited for me to get to the gate. What would have happened if I didn't get back to her in time? We would have missed the flight would she have missed her treatment in Seattle. Would we get another flight would it cost her more money? Would it alter her outcome? So...Getting to the airport 2 hours early was very helpful because I just made it on to the flight with no time to spare. (After being sent back to the ticketing counter to correct the error. The wait time was longer than I would have expected.) Complimentary wheel chair transportation from the ticket counter to the plane was provided for my travel companion and that was so helpful and so appreciated. If you need wheelchair assistance be sure to ask for this when booking the flight. The price is a bit higher than I would expect especially since you must pay for checking a bag. The flight was full, on time, and the takeoff and landing was very good. read more

Putting Alaska Airlines on blast. Bought a full price first class ticket and was refused access to their lounge because I wasn't flying far enough (San Francisco to Seattle for ~ $670). To use the lounge they said I needed to pay $30. What tacky BS! And they were loud about it. Seriously Alaska? read more

Double standard customer service. Forcing me to check my carry on bag despite there being plentiful overhead bin space (see image), while allowing others to carry on the same size bag is discrimination. I explained that I use this bag as a carry on for all trips and that there is fragile glass inside. There was no attempt to understand my concern from Alaska Airlines Agent "Bev". This is all in addition to us being forced to wait for another crew member to arrive in order to continue boarding. Yes, we had to stop boarding and deplane. Not fun while traveling with two infants. I will need to reconsider next time when deciding whether or not to fly Alaska Airlines. read more

Alaska Airlines - Do you think my bag could fit up here? The bins were closed by flight attendants 15 seconds later.. - Airlines Near Me - Seattle, Washington

I am an Alaska card holder and live in the home base area. I am disappointed in the services Alaska provides post-covid. Planes are delayed departing and we often sit on the tarmac waiting for a gate. The ticket prices are inflated and when you use a companion ticket, the regular ticket price increases. We waited at the gate for 3 hours this last flight while they towed a plane over, serviced it and waited for crew to be called in at the last minute. The airport staff is also partly to blame for the lack of ground crew staff. I am also unhappy about the elimination of business/priority class. Yes there are a few rows with a little more leg room at the additional price, but the service isn't there; especially using the priority security lines. Our last flight was 5.5 hours with no wifi. Alaska, you are not what you used to be that set you apart from the other little airlines. read more

I've been flying with Alaska for well over a decade now. There have been a lot of changes and not all of them are good. I agree that air travel within the last few years has been trying for nearly everyone and that the business models make it easy to hate on individual companies. However, it is still the cheapest time in history to be able to catch a flight. With that out of the way... I still love to fly Alaska Air. The way they treat their employees and customers is something that I appreciate. From their baggage guarantee to their transparency about policies is very much appreciated. I have to fly to work and I enjoy doing so for fun and I'm always sad when I'm forced to fly a different airline. Most of my flights are very enjoyable, I've been friendly with the flight attendants (Nico & Patrick being more recent) and have seen some of them deal with very unpleasant situations with a smile on their face (Olivia). They are what make this organization great, and I truly believe the company sees that too. Additionally, they keep their aircraft well maintained, clean, and are focused on safety. They do their best to ensure their passengers are well cared for in a time where most passengers are on their worst behaviors (this is not your house, pick up after yourself please!). They are innovative, customer centric, and work with integrity. Thank you Alaska Air! read more

If I could leave 0 starts I would. This airline did $1585.54 worth of damage to me skis and ski bag and offered me $274.65. Been a loyal customer for over 10 years but I guess it's time to find a new airline. read more

See all

NEVER AGAIN! Lesson learned... 1st and last time I fly with Virgin or Alaskan! Virgin (aka Alaska) cancelled my flight due to maintenance 48 hours in advance. I find it hard to believe that company as large as Alaskan Airlines which encompasses Virgin now is unable to get another plane to cover this route. I was on hold last night for an HOUR AND 50 MINUTES!!!! Only to be treated like they were doing me a favor by rebooking my flight that THEY CANCELLED! THEN when they tried to force me to leave in the morning and I told them I couldn't because I had a conference I was told that I wasn't making it easy. GEE IM SORRY for inconveniencing YOU when YOU CANCELLED MY FLIGHT! And then in order to get home I was booked to a lower seat level only to be told they would not provide me with any sort of refund for the difference in price. They even told me when rebooking that they would go ahead and wave the rebooking fee... ARE YOU SERIOUS??? Again... YOU CANCELLED MY FLIGHT leaving me stranded across the country from my home. No offer of compensation for a hotel room until I demanded it only to be told by a FB customer "service" representative that they don't compensate if the flight it cancelled more than 4 hours. WTF? I then speak with another FB customer "service" representative who confirms that but after persistence and complaining that not only am I out the $235 for a hotel room, 3 extra meals I wasn't planning to have and then miss a 10 hour work day I am offered a measly compensation of a "discount towards a future flight"... Yeah NO THANK YOU! I will never fly Alaskan or Virgin again after this experience. Virgin this is not the last you will hear from me. I will be emailing you when I get home Tuesday. I will be calling you, emailing you and telling anyone and everyone about my experience until I get some sort of resolution. WORST CUSTOMER SERVICE EVER! read more

I wasn't always a fan of Alaska Airlines after a not-so-great experience a over a decade ago. However, this past trip to Portland, OR was a much better experience. Our flight boarding process were a bit more organized than I remembered, we got there at the exact time we were supposed to arrive, and when I had to change my flight coming back, the customer service rep was able to find me alternatives and price options without it costing so much for a flight back. It was Presidents Day weekend, so I was impressed that she was able to get me a flight that was reasonably priced, to come back. After my experience with United weeks prior, I was thrilled to see that Alaska has changed their service module for the better. read more

I had no problems with Alaska airlines going to Seattle or coming back. I flew Alaska airlines in 2016 going to Alaska and back did not have any problems. The only problem is that I ever experienced was there wi-fi was down and you cannot even pay for it. The food was exceptionally good. Ultra ultra fresh. From the sandwich to the fresh fruit it was fresh. I did not bring my earbuds they did offer this for $3. Not the best earbuds but pretty darn good for three bucks. read more

Alaska Airlines - Plane - Airlines Near Me - Seattle, Washington

NO...NOT AGAIN!!!! YUCK is a four letter word and succinctly describes the deplorable condition of the first class lavatory toilet on my flight from Tucson to Seattle in February. I wrote a review and complained to the airline in December when I discovered the disgusting toilet seat on an Alaska Airlines flight in the first class lavatory. I assumed they airline would monitor the cleaning of the seats and it would be clean on my next flight. WRONG!!!! I was expecting to see a clean seat, but again discovered a toilet seat laden with pubic hairs, filth and lettuce! No, maybe that is cilantro....you decide (see pics) I was stunned and dismayed that Alaska Airlines would expose first class passengers, crew and others to such filth. As I stated in my earlier review, a chemical toilet or pit toilet is cleaned and sanitized better than a toilet seat on Alaska Airlines. ADVICE: Use the bathroom at the airport and avoid exposure to bacteria, disease and filth! read more

See all

I never wrote a review for any airline company but I have to for Alaska Airlines. I'm traveling from Seattle to New York. Please, use Jet Blue or another airline. Here's why: 1. No free entertainment for a 6 hour flight. You have to pay for the WiFi which is $7.00 for one hour and $19.00 for 24 hours. And you watch the movie on your phone OR pay for a tablet to watch movies. 2. To get decent leg room you need to be in first class!! 3. The seats are tiny!! If I had 3 more hamburgers I wouldn't fit in these seats. And they are not comfortable. read more

Pretty neutral about Alaska airlines so far. Nothing spectacular but nothing annoying until this morning. I am traveling for business where my flight was not booked through my Alaska credit card (and therefore could not take advantage of a free checked bag). I hopped in line for assistance to inquire about getting that fee waived anyway. The woman who helped me was really sweet but it appeared she was training. She then turned to her trainer and asked if it was possible to waive the bag fee. The next really annoying voice I heard was "we can't waive everything!" And in a tone that screamed that I was at fault. Trainer didn't even communicate that to me, she just conducted herself unprofessionally behind her trainee. Nothing major just very annoying lol. read more

I'm not sure of all the bad reviews. But I've never had any issues with this airlines. They're always on point. They always go above and beyond for the costumers. Very fast and easy to board . I feel people need to have more patience these workers deal with thousands of people each shift. So be chill with them. Being nice goes along way. I will always fly this airlines. Only negative thing I could possibly say is I wish they had more destinations to fly to lol. So go get in the air today. Fly away.... Lol read more

I know Alaska goes to most destinations from Seattle. I'm not sure if it's Just me , but the plane's interior quality is not close to deltas. Every single time me and my spouse go on trips, either first class or premium, very rarely do the outlets work, or very clean planes. After awhile it gets old and just disappointed in overall quality. read more

I have had the worst experience with Alaska Airlines. My 15 year old daughter was traveling with her friend, the first time flying without me or my husband. Alaska changed her flights, so I had to make changes to update her flights. One update saved (return flight) that I made over the phone, however the departing flight (that I changed online) did not save in their system. While at the airport, my daughter tries to check in and find out that the changes were not saved, and no one at the airport could help figure anything out. So I had to call and wait on hold almost 20 minutes to try to figure out the flight, then after another 20 minutes on the call, Alaska Airlines tells me that there is NOTHING they can do. I had to purchase ANOTHER ticket, one way, and they would reinstate the previous return flight, and for my TROUBLES they didn't charge me the $15 service charge. SERIOUSLY?!!! NO credit for my previous flight! No help, support, or resolution- other than me buying a whole new ticket. This is why I DO NOT FLY ALASKA AIRLINES! Even my employer - the entire company is Delta preferred. This is TERRIBLE customer service!!! read more

Flying my 3rd time in 2 week (3 different tickets). TSA pre-check doesn't show up on my boarding pass. I'm sent back in line. John is training a new woman. They have NO interest in me telling them that I flew yesterday without a problem. Finally I find the KTN in email and they add it to my ticket. Again, yet again, I suggest that they escalate the issue that KTN is not showing up for a customer who has it in their profile. John did not care. I have his photo. Please do not train more Alaska air folks to not care, like John. I have his photo, if interested. read more

The Animals are taking over!!! Violating ADA airline is not supporting service animals and their handlers. While flying this Christmas break we noticed an uptick in the number of animals on the plane. They were not in pet carriers and were obviously NOT service animals- 2 Pitbulls in prong collars traveling together out of carriers. I pitied the passenger who had to sit next to them and the air stewards who had to pass by.No service ID . Persian cats on leashes. Meowing the whole flight. Sounded like a baby crying. Lastly a miniature-Rotweiler in prong collar with a service jacket on. ( providing protection to the young family she was traveling with) . I wish pet owners would take responsibility for their animals and find a pet sitter rather than expose their animals to the trauma of air travel. Not to mention True Service animals such as Guide Dogs are put at risk when it comes to flying and exposure to these pets. People with allergies beware !!!Alaska is so pet friendly that you are at risk flying on these planes-they are not cleaned in between flights. Take your Benadryl Alavert and Claretin -you are going to need it!!! read more

The flight itself was very good with very punctual and professional employees on board. They took good care of us. Reason for three stars? We tried to change our flight to a different time and it was a "no you can't do that under any circumstances. I was a little taken aback but must have missed that part when buying the flights?? read more

Alaska Airlines REFUSES to allow an adult to have an ESCORT PASS to assist an unaccompanied 13 year old at the airline gate at SeaTac Airport. This happened 25Dec23. The 13 year old was traveling alone and due to delayed first flight, missed his connecting flight at SeaTac and had to be rerouted through a different city where he will finally get on a flight to his intended destination. No explanation given about why Alaska Airlines refuses Escort Passes to meet children traveling alone. Just told by 2 separate employees at the check in Assistance Desk, that an escort pass WAS NOT ALLOWED to go to assist the 13 year old. The employees DID NOT EVEN BOTHER to ask child's age or flight details. This is a really UNSAFE practice and no information given on their website to allow me to know ahead of time that Alaska Airlines has a policy of not allowing ESCORT PASSES to meet an unaccompanied 13 year old at the gate. Pretty upset about this unsafe policy. read more

My husband got a chocolate bar and I did not on a recent flight from Seattle to San Fran! Not fair! He shared it with me, of course, but really, are they that poor that cannot afford to give the little chocolate bar to all six people sitting in premium economy, not the Emerald preferred members? I am just a Ruby preferred... I am not deserving... So sad... :) We had a very good laugh sharing the little chocolate bar and then enjoying bone-dry horrible pretzels! Also, please tell the portly gentleman gate agent in San Diego to speak more politely to passengers. He really barks out You did not get it in response to a valid question about an upgrade! read more

PROFESSIONALS DEDICATED TO HIGH QUALITY CUSTOMER SERVICE The employees of Alaska Airlines are truly amazing across all areas! They worked together to successfully solve an urgent problem, for me, one customer of millions. Here is my story (perhaps a little long): I got out of my ride to the New Orleans airport, then when checking in my bag, realized I left my wallet and my cell in the car. There was no way to call the driver of the car. A taxi took me home, (even though I had no money) and waited while I frantically tried to find the driver. I then got the idea to call (land line) the Alaska Airlines reservation desk. Explaining my problem, they contacted the Alaska check-in counter staff in the New Orleans airport. Fortunately my original driver, having found that I left my wallet and cell in her car, had returned to the airport. These Alaska Airline check-in staff amazingly found her; and asked her to wait until I could be driven back to the airport. Long story, made short. Everything worked out and I boarded my scheduled flight back to Seattle. Had the Alaska Airline personnel not been so extremely customer orientated AND smart AND working together across the country, I would have missed my flight , costing me almost a thousand dollars in re-booking and hotel fees. I am truly grateful for the wonderful professionals. read more

First time flying with ASA. I'm usually a Delta traveller, but price won out, especially during the expensive holiday travel season. Since it was a short 2 and a half hour flight down to Burbank, I figured I'd try out Seattle's hometown airline. The entire experience was good, nothing really stood out as "better than the rest" though. If I need to take a short flight, ASA is another good low-cost option like Southwest. But my future long-haul flights will most likely remain with Delta because I can fly Comfort+ and enjoy a free cocktail and extra legroom. read more

I am so sick of this airline. They have gotten worse and worse over the years. We sat on the tarmac for an hour in Spokane and now for more than 80 minutes here in Seattle with more waiting ahead. I know it's a complicated industry but there must be ways to be more customer service oriented. I am done with them. Got to give a competitor a try. Doubtful it would be worse. Last year they lost our luggage in both directions to and from Newark. They suck! read more

If I could give 0 stars I would. Last night was the second time in 6 months that Alaska misplaced my suitcase. We went to the baggage claim and my bag was not there. We asked the worker who was managing the luggage carousel and he confirmed that there were no other bags coming. We checked the bags pulled off and put to the side as well as the carousel and the bag was not located. We went to report it missing and the line was about 20 people long and not moving. Due to an emergency at home we left and attempted to call when we got home. Alaska does not operate any lost baggage assistance after 10:00 pm. We called this morning and were told that they would not deliver the bag to me because they see evidence that the bag was scanned. They also leaned on their policy that you have to report lost bags in person. When I asked to speak to a supervisor I was told no. That she is the supervisor. I told her that I want to speak to her supervisor and was again denied. They now say that I have to come to SeaTac and pick it up from Alaska's baggage department. This was the worst customer service that I have ever experienced from an airline. I have flown my entire life and only had my bag go missing twice. Both times it was in the past 6 months with Alaska. Alaska's customer service management should be ashamed and embarrassed that they have such bad service and that they have people like that working for them. I no longer see value in continuing to use Alaska airlines since they quite obviously don't give a shit about taking care of their customers. read more

I am flying for the first time on an Alaska Airlines flight. my travels will take me across country from BWI Baltimore, Washington airport to SeaTac airport in Seattle Washington. I have had one of the most significant and memorable flying experiences ever! And, I flew regularly for employment purposes from the 1980s through 2017 the year in which I retired. I boarded flight 379, and entered a newer airplane for 737/900 stretch jet. The plane, although years in service , was immaculate. The flight attendant crew was attentive, warm and engaged. I felt, and was treated as if, I was the bosses child. Kudos Alaska Airlines. You've gained a new customer. Move over SWA. read more

Arrived 2 hours in advance and waited in line for an hours and a half. Went to scan my boarding pass and it wouldn't scan--supposedly a "computer glitch". Sent back to checkin and now I'm supposedly booked on a flight this evening 8 hours later. No sorry no refund Alaska Airlines sucks! read more

8/31/20 Flight #2833 PUW-SEA. I am so upset and angry right now as I sit here stuck at the Seattle Airport on 8/31/20 because Alaska failed to list my pet in cabin on 3 seperate times. They refused to make an exception to let us on board because the pet cabin exceeded the amount of pets (we were the last pet over). We have been flying Alaska Air for the last 4 years and couple of times a year and this treatment was not acceptable. Agent Rob at the Seattle Airport was the only one willing to work with us trying to fly us back home. Yet, I've been here since 6:00am and took this early flight for a reason. Not only arr we stuck, my child will also be missing testings at school. This had been my most stressful flight yet. Had everyone at Alaska Airlines did their job, this whole situation could have been avoided. read more

I've been traveling a lot out of Spokane in the past months for work, and when I have to go through or to Seattle, I find myself going out of my way to hop on a Horizon plane. I personally love the smaller planes, walking out on the tarmac and up the stairs. I feel like a glamorous old movie star. But that's not really it. What it is really is: free wine or beer. In this world where everything is extra, it is really unique the Horizon is offering a free glass of local wine or local beer. That is pretty cool. read more

Do not do business with this company! They don't care what they do to your life or how they ruin your trip. They changed our flight (which was booked 5 months in advance) which created a 13 hr overnight layover (originally 1 hr) and refused to give us a hotel room. So I message their customer support, went back and forth with them until they finally agreed. I was to receive an email. I never got it by the time we got to the layover. I message them again and now it's a different guy with an argumentative attitude who tells me now they're not going to do it again. Eventually said they would reimburse me for a small amount after i submitted reciepts. Now i'm standing outside in Seattle in winter in shorts and a tank top calling hotels and no one has any vacancy. Finally got CRAPPY room but I get a feeling we're never going to see any reimbursement. read more

Booked a flight on Alaska Airlines and will never do it again. Why say I'm allowed one carry on then you make me check it because you have no overhead room. I bring a carry on because I don't like to check my luggage. And both my flights were delayed. Will never use them ever again read more

Hello Alaska Airlines!! I'm going with Delta and Airbus. After 40 years you were the ultimate. As long as you are with Boeing you are part of the problem! read more