An agent for this company lied to me and probably potential buyers. He became my property manager…read moreand outright lied to me concerning the average rent in the building my apartment is in. He did this because he was selling my unit and probably told buyers the average rent for the building was way higher than it really is. He likely told this to get the way overpriced deal done on my unit. It is all about greed and nothing about caring for people. People like this are contributing to the homeless problem in Hawaii and all over the country. I cannot say the whole company is bad however this agent lied in the performance of his licensed position as a real estate agent.

We have been doing business with Sterman Realty since 1994. We started out renting vacation rentals…read morethrough Richard and his office and from there we soon started purchasing property using their real estate expertise. We have worked specifically with Bitsy (AKA Lora) Healey since 2002. Over the past 20 plus years, she has represented us many times. Sometimes we have been the Buyers and sometimes we have been the Sellers. We just closed on a property yesterday with Bitsy as our listing agent. We wanted our property listed and sold by the end of the year. Bitsy did not have a lot of time to work with to get it done, but she stayed on top of EVERYONE to make sure that everything was done on time, and as it should be! She was able to secure an offer and close within 21 days. Her attention to detail was stellar. Excellent job! I would highly recommend Bitsy on two counts, her real estate knowledge/skills and her ethics.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

I have noticed that my previous comment had been flagged! However, I am here for the clients and…read moreperspective buyers on the north shore! Please do your self a favor and don't rent, purchase, or sign into any contractual leases with Sunset homes llc! The company seems like a shell company for Juliana to have fun with at the creditors expense! Plus, her office is just not a happy place. No smiles, laughs, or encouragement going around! If you have a million dollars ready to spend, do your homework and pick a local Hawaiian realtor who actually knows the culture and the island way better than she ever could! Keep it Hawaiian and kelp it Aloha!!!

I generally don't write reviews but this needed to be written. This is regarding the agent who…read moreassisted us in a rental home for our vacation this summer. I don't want to lay out the whole story but the main issue was the home we rented was ocean front and experienced some large tides that eroded the beach access from the home. We asked for a refund as the sole reason we rented this home was the beach access directly off the back of the home. Julianna Simone was our agent and was beyond rude when I contacted her and explained we wanted a refund. I will say up front that she did give us a complete refund but she was very very unprofessional in our conversations. I won't take the time to write out the details of our interactions but suffice it to say I would never ever recommend dealing with her or her company. The new agent from another company who ended up finding us a home ( 3 days before we flew in) was very courteous and helpful and treated us they way customers ought to be treated. If you are looking for a rental property don't use this company or Julianna Simone.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

Dawn Koopman, not responsive. Apparently it was something wrong with their emails prior, but now…read moreeven with direct text, and phone calls, no response. After all that, I'd be very cautious moving forward with any rental listed. Something seems off putting, and starting any rental process with someone uncommunicative sounds like a complete disaster waiting to happen. The property is owned by Kamehameha Schools, so maybe she doesnt get any type of compensation for finding a renter for such properties that benefit the school, who knows. What I do know though, is that the property had been sitting vacant for 90+days. Oh well, going with my gut feeling, moving onto a property well shown, and responsive.

My experience first hand review primarily on rental properties through Dawn Koopman…read more #1 She never returns a call. EVER if you are a property owner listing with her to rent your property is going to sit vacant for a long long time because she cannot be bothered to deal with renters and call them back. I have called, my husband has called, my friends have called. ZERO response #2 Since no one returns your calls you walk in to talk to someone and apparently everything your seeing on CL, Trulia, & Zillow is "already rented". I do not know if they just hate locals or don't give a you know what but I feel like its probably a combination of both.

Would definitely recommend Mokulani to anyone looking to relocate…read more We worked with Lauren has helped me several times now with my vacations for short term rentals. I like people who are responsive and she was always on top of it. She was always there to greet us and fulfilled any needs or concerns we had.

I rented an apartment in Waialua for a month with Mokulani and had a wonderful experience. Lauren…read morewas very helpful from the moment we inquired until the day we left. The apartment we rented was immaculate and right on the beach. Lauren met us on our arrival day and made us feel very welcome. They use online payments, which was super easy. Overall they are a very fair, trustworthy company. I will use them again if we need a longer term rental in the area in the future!

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

I had the pleasure to work with Renee Webb and Paradise Real Estate to buy my new property, and it…read morewas a great experience! I highly recommend them, they were a pleasure to work with!

From the owner: Paradise Real Estate is a boutique real estate company located on the North Shore of Oahu and…read moreserving clients island-wide. Paradise Real Estate hires only select real estate agents to insure that our clients have quality representation. We have found that a team approach with experienced agents allows us to give personalized attention to each client. We strive to help our clients meet their short and long-term real estate goals. Paradise real estate has over 20 years experience in the Oahu and North Shore real estate market with expertise in everything from luxury beachfront properties to condos and vacant land, as well as multi-family properties. Paradise Real Estate was founded by Rene'e Webb-Ehni in 1995. Rene'e started working in real estate in 1989 with Prudential Locations where she quickly became a top producer, and worked as an activities coach. She also developed the new agent training program and trained over 200 agents. Rene'e came to believe that the island community