Been working with Alchemy Pool Service for a while now and they've been great. They communicate well and keep my pool clean every week. Super reliable, I highly recommend! read more

Mr Eddie and his team go above and beyond to make sure all our pool needs are met. They always show up on the service day and they are easy to talk to.I highly recommend them for any pool service . Lydia . read more

Alchemy pool service is amazing! I have been with them for years! And I love their pool service. My stays clean all year round . I really appreciate their service. Very friendly and respectful,super efficient . Our family and friends enjoys swimming in our pool . they make it easy and comfortable . They're very reliable and affordable. I wouldn't go no where else . Thank you Alchemy . read more

Alchemy Pool Service - Pool - Pool Cleaners Near Me - Sacramento, California

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I have been using Alchemy for a few years now. Great service and my pool is always sparkling clean afterwards. They are also helpful with any questions or concerns I have. Highly recommend! read more

Great communication and their service on our pool has been fantastic. I get a weekly update on their visits and our pool has been consistently clean since we've started our service with them. read more

We've been using Alchemy for a little over a month now, and it's been a smooth experience. They're easy to work with, show up when they say they will, and our pool has stayed in great shape. These guys have just solid, reliable service. Exactly what we were looking for. read more

They offered great customer service and were right on time. Fixed my cloudy water. The results were great!

We switched to Alchemy after hearing good things, and they've lived up to every word. They're consistent, communicate clearly, and the pool looks fantastic week after week. It's the little touches that stand out, like leaving our gate exactly how they found it and sending clear photo updates so we always know the service was done. Even on hot Sacramento days, they show up and take care of everything without us needing to remind them. It's rare to find a company that's this dependable, and we're glad we made the switch. read more

Terrible!! Used to be good but not anymore. They hiked their prices up to 160 for full services. My pool was green fie 3 months pretty much until I paid out of pocket over 200 bucks to get my pools back to normal. Don't return your texts or phone calls. Crappy company! You don't like the comment maybe you should do the services you are paid to do. These are facts. Pics of pool when green and they send me pics of pool when done cleaning that it's sparkling clean. Yea if you are doing lagoons!!! read more

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Alchemy was good for a while when nothing unusual happened. After we moved away but asked them to continue serving our house, things went bad fairly quickly. The water level dropped so they stopped adding chemicals. I had to call to find this out -- at no point did anyone reach out to me to say, "We can't fill the water, and until we do, we can't add chemicals." The pool turned green. The lack of water killed the pump. They continued to be poor communicators. We stressed the pool needed to be fixed and blue within a few weeks before someone moved back to the house. They charged us for new equipment and cleaning but nothing changed. They said it needed weeks to work itself out. We ended up switching services and the new service took charge and fixed our pool quickly. Extra cleanings, diligent care: it was a solvable problem. I am still waiting to hear back on our last bill. I've called and emailed to determine what dates it's for, but haven't heard back. There is a clear pattern of poor communication. Like I said, they were good for a while, but when the scenario changed to one requiring a modest amount of ownership and communication, they really dropped the ball in a way that lead to financial damage. read more

We had a start up for the season, had to clean up and add salt in our new pool. They were very responsive and quick. We had a little issue after adding the salt, so we called them and they came right away and fixed the issue. We will definitely use them again. Quick, responsive,knowledgeable and of course great price. read more

Alchemy Pool Service - Pool Cleaners Near Me - Sacramento, California

I have tried several local smaller pool companies and I have had Alchemy. There is no comparison. Alchemy simply provides better service. My pool is sparkling blue every single week no matter the weather. I know because they email me a photo after every service. Of you are looking for exceptional service at a fair price, as a Natomas neighbor I highly recomend Alchemy. read more

Good value. Unreliable service. Terrible communication. Failed to add chemicals on two separate occasions. Pool turned green with algae. Reached out via email and text on each occasion and received no reply. Would not recommend. read more

We used Alchemy and were fine with their service until we moved and listed our house to rent. We asked Alchemy to continue full service but since we weren't there to maintain the water level they simply stopped adding chemicals and our pool turned green. They didn't communicate this to us and we weren't there to add water ourselves. When we were finally made aware of the problem, we asked repeatedly for weeks for them to fix it and we made it clear we needed the pool clean for new tenants. After many weeks we gave up with them and hired another company which fixed the problem right away. If they couldn't add chemicals because the water level was too low they should have communicated that to us right away instead of shrugging and letting the pool get worse and worse. read more

Alchemy Pools cannot be trusted! Imagine being at the airport waiting for your flight to board and having Alchemy Pools call and tell you they won't be servicing your pool while you're on your 3-week vacation after all. That's what they did to me and that's one reason why they cannot be trusted to care for your pool in my opinion. I had arranged with Emiliano to service my pool for one month while I was out of the country. The first visit occurred while I was still in town and the technician clearly didn't know what he was doing and can't follow simple directions we had posted. During the 5 brief minutes the tech was there (according to my surveillance video), he put the chlorine pucks in the skimmer basket even though we had explained in advance we have in inline chlorinator. We also left a note, along with supplies, to change the net in the skimmer basket and he couldn't manage that either. After the first visit, and while I was at the airport, Alchemy sent me an invoice to pay in advance. I texted them and explained that I typically pay for things after services are rendered and not before, which is when Eddie (the owner) called and said they would not be coming by while I was away. This was terribly inconvenient, not to mention extremely unprofessional. Think twice before hiring this company; there are much more qualified and professional services out there. read more

I'm on my second year with alchemy pool now. They have good customer service and are reasonably priced.

Very surprised with this pool company, I paid them over $1100 for pool equipment and installation with monthly service and they half way started the installation... said they were coming back to do some wiring and never completed the job... they have denied my texts and calls for a week now and left garbage and what not in my back yard. They put ONE chemical in the pool and left it full of debris and stained. The pool equipment they sold me is very low grade and they upsold me and completely took advantage of me. I was very shocked this even took place because in the beginning they were very responsive and kept me informed on everything! I trusted these guys and they completely failed me! Stay away from this company they are a rip off. **** SCAM ARTIST??? ***** Please you screwed my wiring up You never responded and took my money ! You took advantage of me! And if I'm such a scam artist then why is your bank agreeing with mine? LOL you sold me cheap pool equipment and never properly maintained my pool! If you would like I can send anyone they need proof of the crappy half **** chemicals you put in my pool that could potentially hurt someone! GET REAL!!!!! read more

We were looking for a new pool service for my mom's pool after her last people let her pool turn green and said they took care of it. Eddie at Alchemy has been wonderful. My mom is elderly and keeps the pool up for my son and Eddie has been great with communicating with both my mom and myself so I can help with keeping her pool taken care. They take pictures each time they come and tell you exactly what was done and how much chemicals they used. We couldn't be happier with them. Thank you! read more

Let me start by saying the employees seemed nice. However, I asked them to do the Full Service which is the highest you can get from them which means they clean filters and everything, add the necessary chemicals and make sure everything is right before they leave. I asked the worker if my pool would clear up after running the pump for 24 hours after the chemicals thoroughly go through the pool. He said maybe not clear but maybe after 36 hours there'll be a significant difference. I waited 3 days running the pump and constantly clearing out the baskets every 2 hours and my pool was still green and no change at all. I took a water sample to Leslie's on the third day to see what was going on. The worker literally said "you actually had someone come out... I would fire them immediately because they definitely didn't add any chemicals." I tried to text this company since they had previously texted me and they didn't even answer... so yeah I got rid of them since I'm sure they know they know they didn't do much. I provided a picture as well from the third day of pump running. Lesson learned don't use their service. read more

Alchemy Pool Service - My pool after the "full service" - Pool Cleaners Near Me - Sacramento, California

We switched to these guys recently and am very happy that we did. They picked up where the last company we used left off. Didn't realize how much money we were wasting on our poor pool service. I like the before and after pictures they share after each service. read more

The technicians that I have personally met with at my property seems to be nice. However, I have asked them On more than one occasion,within a very short period time, I have spoken to the technicians about properly locking my security gate -which access the pool- to protect my toddlers from accidental drowning (which is the point of having a security gate). Unfortunately, again I have come to my backyard only to notice the gate was not locked- an attempt was made, but obviously the responsible party wasn't paying close attention to what he was doing. Unfortunately, I'm not willing to continue to compromise what could potentially be a devastating accident on account of few men unwilling to take pride in their work and attention to detail. I'm only leaving this review because I am hoping to get the attention of the company- TO BE CAREFUL- your lack of responsibility could result in a very terrible accident. I wish you well. read more

Alchemy Pool Service - Pool Cleaners Near Me - Sacramento, California

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Taking into consideration, inflation/short staffing/COVID/etc,etc, I will still rate this company zero stars if I could. Although professionalism is maintained on the surface, lack of integrity and poor service is what you will find in reality. Week after week (not just periodically) I have noticed the pool tech enter my property, be on site 15 minutes then leaving me with a dirty pool floor, green side wall and half ass job. Apparently I am receiving "full service", and paying for services not receiving. Then we receive a notice regarding another price increase (which I could care less about paying if I was actually receiving equal services in return)- but the quality of work just isn't there. When I spoke up about it to Emiliano (several occasions) he did not seem to care, because it never got better. Now I have informed Emiliano that I will not be paying $170/month for the same services come January 1, 2023 and his response was "no problem" and the next day (Friday- my scheduled pool service day) the tech did not show up. Im expecting he has quit even though I have already paid for December services. Just posting my personal experience to help other consumers make more informed choices for their pool service needs. TWO THUMBS DOWN for this shitty pool service company read more

Outstanding experience today. We have been having intermittent issues with our salt water flow indicator for 6 months at least. We called the company that installed it less than 2 years ago and it took over a week to even get a call back and almost 3 before someone came to look at it. When he was here it was working and he charged us for coming out and said there was nothing wrong. Yesterday the pump was leaking after we cleaned the filter. Called Alechemy, got a call back within 3 hours and they were hear 2 hours after the call. Checked and cleaned a couple of things, showed us what part was causing the flow issue should it happen again, and refused to take payment for just a 15 minutes visit. We will never use another pool service again. read more

I went to sacramento over the christmas break to visit my parents, while I was there i couldnt look at there pool anymore. I felt so bad for the condition of the pool, they told me they did not know where to.find a new pool guy as there's had moved away. Well we found these guys on yelp and met with them I felt cool with having them help mom and dad for there pool. Great guys and they showed up on time read more

Called them out super last minute to clean and service my pool before the holiday and these guys came out within the next 48 hours. They got my pool serviced and cleaned in such a short amount of time, the pool looks better than it has ever looked. I really appreciate this family business. Out of the 7-8 businesses I called they had the best prices and customer service. I will continue to use them even in the off season and highly recommend! read more

My wife contacted these flakes to start pool service. Eddie talked up about how honest and reliable they were blah blah blah. Eddies made an appointment to come to our home, because we were also going to have a few tiles replaced. He no call no showed and have never heard from this flake again. So glad we did not hire this flakes. All his talk about honesty and reliability was just lip service. He showed his true colors right off the bat. Do not trust these people. They are far from honest and reliable. read more

This service has been pretty legit. They were very responsive when initiating an appointment. It's made a huge difference to be able to not have to worry about cleaning the pool as they come once a week. It's a father and his son business, which of course makes it awesome to support a local business. read more

After helping out my parents with a green pool I noticed that after each cleaning the pool had a lot of debris still on the bottom of the pool. When I asked why the pool wasn't all the way clean they told me they weren't doing a good job because they could tell that we were not going to pay our bill so they weren't going to do a good job. After texting them a copy of the receipt they sent us they still insisted that we were not going to pay our bill. After realizing that they were idiots I told them not to come back. If you hire them you better hope they don't decide that you're not going to pay. They were very hostile when I confronted them with not doing a good job. Trust me you'd be better off going to another company. read more

I can't say enough about Alchemy pool service. From day one when I contacted Eddie about a problem I thought our pool pump Was having , he came right away and solved the issue. They have continued to be consistent in their pool servicing and response times to inquiries. I love the fact that , as soon as they finish their servicing , I receive an email with all details of what was done plus a picture of my pool. Also easy invoice and online payments. read more

This company is very reliable! My pool always looks great! These guys are responsive and always friendly!! I love looking at the picture of my pool and summary of what they did once they complete my weekly service. Thank you guys!! We can't wait for summer!!! read more

I manage a apartment complex in Sacramento. A year ago our owners decided to have our maintenance guys take care of the pool. Well 1/2 way through summer our pool started getting black algae. We called our old pool company to come back and they could not get rid of the algae. I alchemys pool service sign on the side of the street and called them out to look at the pool. They advised us how to get rid of the algae ourselves. While over we would out they only charge 110 a month so we figured we would give them a try. We are very happy they do. They vacuum the pool every week and send us a picture of the pool clean along with all the chemical reading for city pool inspections. They appear to be a father/son business that takes good care of our pool so far. read more

Alchemy Pool Service - Apartment pool - Pool Cleaners Near Me - Sacramento, California

Terrible service. Installed me used old equipment and charged me fir full new ones. Not answering my calls nor emails.